Datamax M-Class Mark II Series Operator'S Manual Download Page 1

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Operator’s Manual

Summary of Contents for M-Class Mark II Series

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Page 3: ...sion of incidental or consequential damages and in those states the foregoing limitations may not apply The warranties here give you specific legal rights and you may have other legal rights which var...

Page 4: ...ance and Approvals UL60950 1 2003 2nd Edition CSA C22 2 No 60950 1 07 2nd Edition 2005 12 The manufacturer declares under sole responsibility that this product conforms to the following standards or o...

Page 5: ...ading Ribbon 9 3 Printer Operation 3 1 Front Panel Non Display Models 13 3 2 Front Panel Display Equipped Models 15 3 3 Windows Driver 16 3 4 Printer Configuration Utility 18 3 5 Media Calibration 19...

Page 6: ...lacement 52 5 7 Darkness Adjustment 53 5 8 Resetting the Printer 54 5 9 Downloading Firmware and Fonts 55 5 10 File Handling Messages Display Equipped Models 56 6 Troubleshooting 6 1 Problem Resolutio...

Page 7: ...driver can be found on our website http www datamax oneil com or on the included CD ROM for printing from common applications If you wish to write a custom program a copy of the Class Series 2 Progra...

Page 8: ...Chapter 1 Getting Started 2...

Page 9: ...ce cables to the printer ensure the Power On Off Switch is in the Off position 1 Place the printer on a firm level surface 2 Ensure that the Power Switch on the Printer is in the Off position 3 Connec...

Page 10: ...onal communications your host must have supporting software The USB Connection needs a USB cable and is supported in Windows 95 and greater operating systems Depending upon the operating system of you...

Page 11: ...The following examples highlight several ways to use memory devices unless otherwise noted see Section 4 5 Printer Options Modules for details about function selections Files that reside in Module X c...

Page 12: ...1 Open the media cover and lower the Media Hanger Guide if equipped and Media Guide 2 Press in on the Printhead Latch and raise the Printhead Assembly Printhead Latch Media Guide Media Hanger Guide 3...

Page 13: ...ly If the printer does not correctly sense the top of each label it may be necessary to calibrate the printer see Section 3 5 Media Calibration The printer is factory set to use 4 inch media and ribbo...

Page 14: ...t panel To adjust 1 With media loaded as described in Section 2 2 grasp the Slide Tab and move the Sensor Eye Mark into position over media according to the table below 2 If loading media return to th...

Page 15: ...ransfer to print using ribbon This can be accomplished via the DMXConfig Utility see section 3 4 or if display equipped via the menu system see section 4 5 1 Open the media cover Press in on the Print...

Page 16: ...Chapter 2 Printer Setup 10 Ribbon Routing Diagrams CSI Coating Side In Ribbon Routing CSO Coating Side Out Ribbon Routing...

Page 17: ...te the ribbon under the Ribbon Idler and then out the front of the printer approximately 12 inches Ribbon Roll Ribbon Supply Hub Ribbon Idler 4 Close the Printhead Assembly and press down until it loc...

Page 18: ...up and then around to the Ribbon Take Up Hub winding it several times in a clockwise direction to secure it in place Ribbon Take up Hub 6 Close the cover and press the Feed button several times to po...

Page 19: ...rs can be configured using the DMXConfig Utility see Section 3 4 The printer can also be configured using the Paper Menu Setup see Appendix C for users that do not have a host connection available 3 1...

Page 20: ...ed Cancel Produces Database Configuration and Test Label Print Ethernet Label Pause Feed Cancel Prints the printers Ethernet configuration Quick Calibration Press and Hold Feed Performs a Quick Calibr...

Page 21: ...area of the display Three LED indicators are located above the display Both provide real time operational information as defined below Item Definition A USB Host or SD device memory drive or keyboard...

Page 22: ...ur web site at www datamax oneil com Installing the Windows Driver Place the Accessories CD Rom included with your printer into your computers CD Rom drive Once the CD Rom starts select Install Window...

Page 23: ...he Stock setting matches the size of the label you are using If you cannot find a match for your label click New and enter the dimensions of your label Options Tab Print Speed Printhead Temperature Th...

Page 24: ...rinter Older versions might not operate correctly with some printers For the latest version please visit our web site at www datamax oneil com Once you have installed the DMXConfig utility 1 Connect t...

Page 25: ...ht Successful calibration ERROR Light Unsuccessful calibration try again If the calibration continues to fail proceed to Section 3 5 3 Display Equipped Printers CALIBRATION COMPLETE will be displayed...

Page 26: ...is properly loaded with media 1 Connect the host to the printer with a serial or parallel cable 2 Turn on the printer 3 Launch the DMXConfig utility 4 Query the printer by using the Query Printer too...

Page 27: ...prompt you to Remove Stock Remove all media and backing from the printer Close the printhead and click OK 9 The Calibration Wizard will now respond with Passed Calibration click OK Re install the med...

Page 28: ...ate is a stored label format where fields delimited by an ampersand become variable The printer will prompt you to enter the variable field data For example the stored label format could contain the d...

Page 29: ...isplay contrast is adjustable press and hold the MENU BUTTON to cycle through the contrast range this may take several seconds then release the button when the desired appearance has been achieved 4 T...

Page 30: ...l Printer Options System Settings Communications Diagnostics MCL Options After selecting the Advanced Menu it will be accessed whenever the MENU BUTTON is pressed To enable the Advanced Menu proceed a...

Page 31: ...ull width media to capture the entire format otherwise adjust the printer and set the Label Width 1 Press the CANCEL KEY to stop printing 2 A printing delay can be set see Print Test Rate in Diagnosti...

Page 32: ...before a TOF Fault is declared where 16 00 Is the default setting Maximum Label Length should typically be 2 5 to 3 times the physical length of the label PAPER EMPTY DISTANCE Sets the distance 0 99...

Page 33: ...ult setting EMPTY SENSOR LEVEL Establishes the threshold for the empty value 0 255 where 000 is the default setting TRAN SENSOR GAIN Establishes the sensitivity of the transmissive sensor 0 31 where 1...

Page 34: ...quipped with a Media Hanger in place of a Media Hub high print speeds may result in printing degradation It is recommended to set the print speed at 8ips or less FEED SPEED Controls the rate of label...

Page 35: ...tment parameters to finely and independently compensate for slight mechanical differences sometimes evident when multiple printers share label formats These settings are also available to make special...

Page 36: ...ont sample PLU The names of the files contained in the plug in directory PRN Is processed as a DPL file TXT Is processed as a DPL file PROCESS FILE Selects from a list of available files for processin...

Page 37: ...and Seventy times ten is the default setting CUTTER Controls the Cutter operation where MODE Sets the detection method and response of the printer AUTO Is the default setting where the presence of the...

Page 38: ...the default setting 64 BIT POWER ADJUST Adjusts the applied power KILL CODE Code used to permanently deactivate the device B3 B2 B1 B0 00 00 00 00 Is the default setting ACCESS CODE Code used to prot...

Page 39: ...to work with a bar code verifier START OF PRINT Selects the type of input signal required to initiate Start of Print SOP where LOW PULSE Triggers printing with a low pulse HIGH PULSE Triggers printing...

Page 40: ...rough the Advanced Menu The menu selections are defined as follows DISPLAYED ITEM ITEM DESCRIPTION MENU MODE Sets the menu system access level where USER MENU Accesses a limited menu of basic controls...

Page 41: ...BOL DESKTOP MATH 8 TURKISH 8 ITC ZAPF DINGBAT 100 MACINTOSH PS TEXT ITC ZAPF DINGBAT 200 PS MATH UTF 8 ITC ZAPF DINGBAT 300 PC 858 MULTILINGUAL ISO 4 UK PS ITC ZAPF DINGBAT MICROSOFT PUBLISHING ISO 6...

Page 42: ...To capture all the data use media that is at least 2 inches 51 mm wide and set the Label Width in Media Settings according to the width of your labels 3 Menu settings that require a reset to become ef...

Page 43: ...een printed providing the most accurate time stamps but at a slower throughput rate PAUSE MODE Allows for controlled interactive printing where ENABLED Requires you to press the PAUSE Key to print eac...

Page 44: ...produced by legacy models where STANDARD Standard DPL processing will be used for printing Default Setting ALLEGRO Processes DPL data as an Allegro including row position calculations based on 194 do...

Page 45: ...P to allow fastest throughput BACKUP DELAY 1 50s Instructs the printer to retract a presented label after a specified time elapses 0 255 in one fiftieth of a second increments where 000 Retraction occ...

Page 46: ...be printed if insufficient text space exists see VOID DISTANCE below or if the fault occurred after printing 3 The text can be customized see the Class Series 2 Programmer s Manual for details VOID RE...

Page 47: ...Setting STOP BITS Sets the number of stop bits where 1 2 1 One stop or two stop bits are selectable and is the Default Setting PARALLEL PORT A Controls the communication setting for the parallel port...

Page 48: ...e used Default Setting A server assigned IP address takes precedence over any static IP address stored in the interface DISABLED The stored static IP Subnet Mask and or Gateway Address will be used SN...

Page 49: ...t send feedback characters to the host Default Setting ESC SEQUENCES Allows data containing invalid ESC control code sequences to be processed where ENABLED Processes commands normally Default Setting...

Page 50: ...ere A Is the device type R RFID and S Linear Scanner B Is the resulting status C entire label complete F faulted failed label and U unknown C Is the number of expected reads given in two characters D...

Page 51: ...PRESENTED when no label blocks the sensor Note that this test can also be used to check the sensor function of the Peel Present option TEST CUTTER Performs a functional test of the Cutter where PERFO...

Page 52: ...W Displays the data PRINT Prints a reference label iPH REPORT TUE 12 44PM 23MAY2006 4212 HE25 060224 090 PRINTHEAD SERIAL 5x 00289 PRINTHEAD MODEL 163 PRINTER SERIAL 60430014 PRINTHEAD INCHES 11175 IN...

Page 53: ...and clean it thoroughly with solvent and a cotton swab After every roll of media Peel Off Roller Rotate the peel off roller and clean it thoroughly with solvent and a cotton swab After every roll of m...

Page 54: ...dicate a dirty or faulty printhead To clean the printhead 1 Turn Off and unplug the printer 2 Open the cover Unlock the Printhead Latch and raise the Printhead Assembly Allow the printhead to cool bef...

Page 55: ...thead Close the cover 5 5 5 3 3 3 M M Me e ed d di i ia a a W W Wi i id d dt t th h h A A Ad d dj j ju u us s st t tm m me e en n nt t t When printing on less than full width media adjust for even pre...

Page 56: ...an or Datamax O Neil Technical Support before proceeding To adjust the Burn Line 1 Load the printer with your media and ribbon if required 2 Loosen the two Locking Screws approximately turn counter cl...

Page 57: ...4 102mm wide media and ribbon see Section 2 2 2 Ensure the Media Width Adjustment is set to its left most position see Section 5 3 3 Print a test label Non display printers Simultaneously press the PA...

Page 58: ...is installed remove it 3 With the printhead locked in the down position loosen the Printhead Mounting Screw it will remain in the assembly 4 Unlatch the Printhead Assembly While holding the Printhead...

Page 59: ...counterclockwise will lighten the print Compare a label printed with the old printhead and make this adjustment so that the new printhead matches the darkest portion of that label Display equipped pr...

Page 60: ...Turn Off the printer 2 Turn on the printer when the three lights turn on press and hold the PAUSE and CANCEL Keys continue to depress the keys until the READY message or Ready light appears This rese...

Page 61: ...changes have occurred Print a Database Configuration Label to verify your new firmware version Following an unsuccessful download the ERROR Light will illuminate then the printer will perform a warm r...

Page 62: ...5 PRINTER OPTIONS MODULES DELETE FILE for details 5 5 5 1 1 10 0 0 F F Fi i il l le e e H H Ha a an n nd d dl l li i in n ng g g M M Me e es s ss s sa a ag g ge e es s s D D Di i is s sp p pl l la a a...

Page 63: ...able for processing also note that some files may not display or Following a Copy File request this is normal when no files are available for copying also note that internal database files cannot by c...

Page 64: ...Chapter 5 Maintenance and Adjustments 58...

Page 65: ...cutter is properly installed Plug in and turn On the printer You should hear the cutter blade rotate and position itself properly However if the problem continues call for service The LCD is blank bu...

Page 66: ...inters see Section 4 5 If using serial communications ensure that the interface cable meets the requirements found in Section 2 1 Missing print on left or right side of the label Information may be fo...

Page 67: ...the used ribbon Print any Internal Test Label non display printers see Section 3 1 2 display equipped printers see Section 4 4 If an image printed then check the protocol and port settings for both t...

Page 68: ...Section 5 3 The Platen Roller may be dirty or worn clean or call for service The Printhead Burn Line may need adjusting see Section 5 4 Skips labels when printing Media Calibration may be needed see S...

Page 69: ...n Possible Solution s The printer has detected a drop in the 24 volt power supply Try cycling the printer power Off and On If the fault does not clear call for service The printer has detected an anal...

Page 70: ...ensor over the TOF mark see Section 2 3 4 If using media with large gaps adjust the Paper Empty Distance 5 Calibrate the printer see Section 3 5 Two possible causes 1 The printer was powered off or re...

Page 71: ...ation steps also ensure that no labels are stuck in the media sensor Retry the calibration If the problem persists call for service The ribbon sensor values have changed or the printer detects no or o...

Page 72: ...e the printer see Section 3 5 2 The Media Sensor may be out of position Readjust it see Section 2 3 3 The media may not be properly loaded Reload media also ensure that the Media Guide is positioned p...

Page 73: ...voltage has been lost The host has pending configuration changes that will not take effect until a host reset command is issued To save changes send a host reset command in DPL or to discard changes T...

Page 74: ...urn on press and hold the FEED button Continue holding the FEED button until the STOP light turns off Now all data received by the printer will be output in hexadecimal code along with the printable A...

Page 75: ...F to 95 F 4 C to 35 C Humidity 10 95 non condensing AC Input Voltage 90 132 or 180 264 VAC 47 63 Hz auto ranging Printing Print Method Direct Thermal Thermal Transfer optional Print Speed 2 6 IPS 50 1...

Page 76: ...ommunications Interface USB RS 232 DB 9 and IEEE 1284 Compliant Centronics Parallel Baud Speed 600 to 38 400 bits per second BPS Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bits 1 or 2 D...

Page 77: ...View Media Dimensions Designator Description Maximum 1 Minimum 1 A label width 4 65 75 B liner width 4 65 75 C gap or notch between labels 3 25 100 D label length 3 250 E media thickness 0100 0025 F n...

Page 78: ...Appendix A Specifications 72...

Page 79: ...a label until the Start of Print signal goes active When a label is ready to print but awaiting a Start of Print signal the prompting operation differs slightly depending upon equipment Non display m...

Page 80: ...VDC 500mA 1 Given relative to the printer 2 The operation of this multi function port is configuration dependent For GPIO operation disable all optional functions not used i e Present Sensor and Cutt...

Page 81: ...e disabled during setup they can still occur when printing test labels To discard changes and revert to previous values turn off printer power To change Printer Setup Printer Setup Procedure Printer S...

Page 82: ...then release or for the TOF GAIN item hold FEED for 12 flashes etc Menu Items Values 1 DIRECT MEDIA TYPE 2 EDGE SENSOR TYPE 3 NO PRESENT SENSOR 4 NO CUTTER EQUIPPED 5 127 SOP ADJUST 0 005 in 6 127 PRE...

Page 83: ...or imperial values Possible Values Imperial Metric 6 ROW ADJUST Shifts the vertical start of print position in xxx dots Possible Values Range 0 255 nominal 128 0 close to edge 255 farthest from edge...

Page 84: ...ptions are installed the printer sets stop location to the next label s start of print Host commands will override 17 LABEL ALIGNMENT Sets the label alignment method Possible Values YES user manually...

Page 85: ...throughput time 23 GPIO Sets the printer s option port to function for GPIO applications see Appendix B for more information Possible Values YES or NO default NO 24 FAULT HANDLING When a fault condti...

Page 86: ...ntinue to hold the button until the STOP light turns off and then release it 2 Press and hold the FEED button and count 7 flashes of the ERROR light then release it The following printout should be pr...

Page 87: ...7 REFL______________ 0 RIBN______________ 237 TEMP______________ 64 VOLT______________ 218 PRESENT SENSOR____ 0 COUNTER INFORMATION ABSOLUTE VALUES 7 16 2003 LENGTH____ 773 INCHES TIME______ 20 HOURS...

Page 88: ...r by host commands The three possible modes YES AUTO and NO are detailed in the following sections Label Alignment YES In this mode the operator must supply an ALIGN LENGTH value This value must be ph...

Page 89: ...gth the greater the waste Auto Alignment with the Present Sensor enabled If the printer is equipped with the Present Sensor option and that feature is enabled while the label length is calculated the...

Page 90: ...bel Alignment length measurement OR Re measure Label Alignment Length use Menu Setup to set new length ensure desired length has been set Obtain a slightly different label Alignment Length measurement...

Page 91: ...position present position is not far enough forward Another present position has been determined Enabling the Present Sensor causes the label stop position present position to be approximately 0 1 be...

Page 92: ...Printer and cutter faults are disabled during and but can still occur while printing test labels If at any time you wish to discard your changes and revert back to the previous calibration simply turn...

Page 93: ...turns off then release it 2 Next press the PAUSE button The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values to be used 3 Upon completion one of the follo...

Page 94: ...Position the backing material or the black reflective mark in the media sensor close the Printhead Carrier Assembly and then press the FEED button The printer will flash the ERROR light as it analyze...

Page 95: ...ge you will add a new language column or modify the existing column in the spreadsheet click on the Generate DPL file s radio button and then send that file s to the printer Software requirements for...

Page 96: ...when trying to modify the MAX value however if cutting and pasting fields this warning system may be defeated Two Line Messages Some of the message are displayed as two lines These are indicated in th...

Page 97: ...menu system and go to SYSTEM SETTINGS MENU LANGUAGE and select the desired font for the language Save the changes when prompted An error has occurred if the printer displays the new language selection...

Page 98: ...destroying the new menu language s Module Y can be UNLOCKED by sending this DPL string STX KpY0 To restore the factory generated EFIGS image download the file 832296 01A to the printer This file is lo...

Page 99: ...Appendix D Changing the Language 93 The screen shot below is an example of Unicode defined languages Chinese Russian Note the only additional information required is the double in row 1...

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