Datamax H-4212, Operator'S Manual

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H-Class 171
Warranty Information
Datamax Barcode Products
Limited Warranty Statement
H-Class
™
Printers
Printer
Datamax warrants to Purchaser that under normal use and service the H-Class™ Printer
(with the exception of the thermal printhead and platen roller) purchased hereunder shall be
free from defects in material and workmanship for a period of two years (730 days) from
the date of shipment by Datamax.
Expendable and/or consumable items or parts (such as lamps, fuses, labels and ribbons)
are not covered under this warranty. This warranty does not cover equipment or parts
which have been misused, altered, neglected, handled carelessly, or used for purposes
other than those for which they were manufactured. This warranty also does not cover loss,
damages resulting from accident, or damages resulting from unauthorized service.
Thermal Printhead, Platen Roller, and Belts
This warranty is limited to a period of one year (365 days), or 1,000,000 linear inches of
use, whichever comes first, for the H-Class™ IntelliSEAQ™ thermal printhead. This warranty
is valid only if Datamax-approved thermal label media is used, as defined in the then
current Datamax list of approved thermal/thermal transfer media, a copy of which is
available from Datamax. Failure to use Datamax-approved media is justification for
invalidation of this thermal printhead warranty. This warranty does not cover printheads
which have been misused, altered, neglected, handled carelessly, or damaged due to
improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be returned,
freight and insurance prepaid, in the original shipping containers, to Datamax at: 4501
Parkway Commerce Blvd., Orlando, Florida, 32808. A Return Material Authorization (RMA)
number must be issued before the product can be returned. To open an RMA please call the
Datamax Customer Service Department at (407) 523-5550. Please include your RMA
number on the outside of the box and on the shipping document. Include a contact name,
action desired, a detailed description of the problem(s), and examples when possible with
the defective unit. Datamax shall not be responsible for any loss or damages incurred in
shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s
confirmation that such product meets Datamax warranty. In the event of a defect covered
by its warranty, Datamax will return the repaired or replaced product to the Purchaser at
Datamax’s cost.