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User’s Manual

Appendix C

Troubleshooting

Overview

This section contains the following information:

•

“RF Connectivity” on page 64

•

“Windows Firewall Issues” on page 65

•

“Network Domain File Transfer Troubleshooting” on page 69

•

“Windows XP Home” on page 72

•

“Sample Reports” on page 75

•

“Technical Support” on page 74

Summary of Contents for PDA

Page 1: ...Falcon Management Utility User s Manual...

Page 2: ...sit our website and would like to make comments or suggestions about this or other Datalogic publications please let us know via the Contact Datalogic page Disclaimer Datalogic has taken reasonable me...

Page 3: ...irements 4 Supported portables 4 System Requirements 4 Before You Begin 5 Establish Communication to Terminals 5 Installing FMU 5 FMU Installation Options 5 Firewalls and File Sharing 6 Using Firewall...

Page 4: ...peration 25 Overview 25 Managing Servers 25 Adding a Server 26 Deleting a Server 27 Server Error Log 27 Viewing or Editing Server Properties 27 Working with Groups 29 Adding a Group 29 Group Configura...

Page 5: ...Direct Connect 50 Enabling a Terminal for FMU with Direct Connect 50 Explore Terminal 51 Updating Terminals 51 RF Connection 52 Enabling Terminals for RF Connectivity 52 Exploring an RF Terminal 55 Up...

Page 6: ...eshooting 69 Windows XP Home 72 Creating a Share in Windows XP Home 72 Installing the Server Only component using XP Home 72 Technical Support 74 Datalogic Mobile Website Support 74 Datalogic Mobile W...

Page 7: ...1 5 Proprietary Information means all a source code software documentation and any related internal design system design data base design algorithms technology technical data or information implementa...

Page 8: ...the confidential proprietary and trade secret property of Datalogic and Datalogic s third party licensors and End User acquires no right or interest in any Proprietary Information 5 2 End User shall n...

Page 9: ...ANY OTHER PARTY NOR SHALL DATALOGIC S LIABILITY FOR DAMAGES IF ANY WHETHER BASED UPON CONTRACT TORT INCLUDING NEGLIGENCE PRODUCT LIABILITY STRICT LIABILITY WARRANTY OR ANY OTHER BASIS EXCEED THE PRIC...

Page 10: ...of receipt 11 3 Waiver If either party fails to perform any of its obligations under this Agreement and the other party fails to enforce the rel evant provisions such failure to enforce shall not prev...

Page 11: ...bout the config uration settings available in FMU Terminal to FMU Server Communications on page 49 provides instructions for direct connect and RF configuration of terminals Appendix A SNMP Interface...

Page 12: ...ey while pressing the second key once Keystrokes Filenames paths field selections from a pull down list and data or keystrokes entered by the user are shown in this monospaced typeface Windows Control...

Page 13: ...see the PRG for your terminal type Enable FMU on terminal see Terminal to FMU Server Communications on page 49 3 Install FMU See Installing FMU on page 5 4 Set Up FMU See Firewalls and File Sharing o...

Page 14: ...manage your deployment of Windows based Datalogic mobile computers and PDAs Advantages FMU can manage multiple terminals simultaneously over a wireless network on a USB bus or via ActiveSync FMU sets...

Page 15: ...ping or cycle counting or price verification FMU allows administrators to gain additional management capabilities Spe cifically administrators can now manage a deployment of PDTs across a wide area ne...

Page 16: ...D Imager Falcon 4220 System Requirements FMU is supported under the following operating systems Microsoft Windows 2000 Professional Windows 2000 Server Windows 2000 Advanced Server Windows XP Home Win...

Page 17: ...communicate between the FMU Console application and the terminals Workstation Only This option is used to set up the FMU Console to run on a separate computer from the FMU Server The FMU Console is t...

Page 18: ...ns to complete the instal lation Firewalls and File Sharing Using Firewalls If you are using a firewall FMU uses the following ports 2151 UDP 2150 TCP 3453 TCP These need to be open and enabled in ord...

Page 19: ...to a folder on the FMU Workstation computer and then share the directory on the local drive The FMU workstation installation allocates a folder for this Unless you speci fied a different location duri...

Page 20: ...eding see Adding a Group on page 29 3 Set up terminals to communicate with FMU see Enabling a Termi nal for FMU with Direct Connect on page 50 and Enabling Termi nals for RF Connectivity on page 52 Se...

Page 21: ...ls as desired to those groups FMU provides the ability to drag configuration settings from one group to another where they can then be modified independently from the original set tings Package files...

Page 22: ...erver which supports WAN deployments Additionally FMU allows administrators to push config urations and applications to a group of terminals in a single process vs one at a time approach Terminals wit...

Page 23: ...chnology on page 11 User Interface on page 13 FMU Components on page 15 Menu on page 18 Toolbar on page 23 FMU s Technology Microsoft NET Framework FMU was developed using the Microsoft NET Framework...

Page 24: ...ata integrity XML is at the core of FMU s data management Its use varies from generating dynamic forms to keeping track of terminal configurations This is accom plished with use of XML schemas providi...

Page 25: ...ow the FMU Server to compare files and firmware versions between the server and the terminal and to update the ter minal if it is not up to date FMU provides the administrator the ability to update a...

Page 26: ...ion of each menu item Toolbar Buttons on the Toolbar provide shortcuts to commonly used features Tree View Click on a component in FMU s left pane Tree View to access its features Information and avai...

Page 27: ...ntains the following items FMU Start Page on page 15 Servers on page 16 Groups on page 16 Configuration on page 16 Assigned Packages on page 17 Terminal on page 17 Available Packages on page 17 FMU St...

Page 28: ...ified terminals with common func tionality Each group contains settings for configuration hardware network and symbology settings assigned packages and a list of assigned terminals You can create any...

Page 29: ...al Device as specified by the administrator and confirmed by the server Any number of terminals can be added to a group See Terminals on page 36 for more information Available Packages Available Packa...

Page 30: ...is section Add Assign Packages Update Terminal s Now Exit Add Figure 6 Add Menu Add Server Ctrl Shift S Adds a new server to the FMU Tree View See Managing Servers on page 25 Add Group Ctrl Shift G Ad...

Page 31: ...or group is then updated immediately See Updating Terminals on page 51 and Updat ing RF Terminals on page 55 You can specify either an individual terminal or an entire group Exit Quits the FMU applica...

Page 32: ...n another location Copy Ctrl C Copies the selected data into the clipboard so it can be pasted in another group or server Paste Ctrl V Pastes data stored in the clipboard to the selected item within F...

Page 33: ...inal s contents You can drag drop files to or from a terminal See Exploring an RF Terminal on page 55 Terminal Configuration Retrieves configuration data for the selected terminal See Ter minal Config...

Page 34: ...from the help system To access help about a specific dialog from within FMU press F1 Back Ctrl B Will move the view back to the previous Tree View selection Forward Ctrl F Will move the Tree View sel...

Page 35: ...nd pertinent OS data Icon Command Reference Back See on page 22 Forward See Forward Ctrl F on page 22 Add Server See Adding a Server on page 26 Add Group See Adding a Group on page 29 Add Terminal See...

Page 36: ...About FMU 24 Falcon Management Utility FMU NOTES...

Page 37: ...Working with Groups on page 29 Adding and Assigning Packages on page 31 Terminals on page 36 Working with Files on page 39 Managing Servers This section contains the following information Adding a Ser...

Page 38: ...t select the FMU Start Page at the root level of the FMU Tree View Name Enter the desired server Name Domain Name or IP Address Enter the server s Domain Name or IP address Server Path Enter the netwo...

Page 39: ...g successfully Viewing or Editing Server Properties The Server Properties dialog displays information about the selected server To access server properties 1 Select the server you wish to view or edit...

Page 40: ...copy of the files associated with packages This eliminates the need for the FMU Workstation to be running during terminal updates Allow older version firmware updates Select to specify whether the se...

Page 41: ...s you to create a new group To add a group 1 In the Tree View select the server where you want to add the group 2 On the File menu click Add Group 3 Type a new name for the group and then press Enter...

Page 42: ...lete a group 1 In Tree View click on the group you want to delete 2 On the Edit menu select Delete 3 The group will be deleted If a group containing defined terminals is deleted data associated with t...

Page 43: ...ions and the destination folder on the terminal s When you click on a package in the Tree View the con tents of the package will be displayed in the List View The actual files being referenced can be...

Page 44: ...t to add a new package 2 On the File menu click Add Package 3 Type in the name of the new package and then press Enter The package will now be available for assignment to any groups that reside on tha...

Page 45: ...erminals will be updated with the specified file s Keyboard When you select a keyboard type from this list files will only be down loaded to terminals that have a keyboard of that type RF Card Select...

Page 46: ...Firmware Image Select firmware image based on terminal type Select to have FMU automatically detect images in the Worksta tion Devices directory Terminal Choose the image file from the dropdown menu M...

Page 47: ...ys the filename and the full path to the file Destination Displays the file s destination on a terminal Terminal The file will only be sent to terminals that are the specified model Keyboard The file...

Page 48: ...Terminals Terminals represent a physical unit attached to a server as specified by the administrator Terminals can be connected through a wireless network or physically attached to the FMU Server via...

Page 49: ...the terminal 2 On the File menu click Add Terminal Figure 15 Adding a Terminal Terminal Check in After a terminal has been enabled for FMU it communicates with the FMU Server upon reboot when placed...

Page 50: ...n your com puter keyboard The terminal will be removed from the group Terminal Properties The Terminal Properties dialog displays properties for the selected terminal See Adding Terminals on page 37 f...

Page 51: ...rmware image on speci fied terminals Firmware updates can be included in a package See Adding a Firmware Image File on page 34 Source Displays the location of the file s you have selected Destination...

Page 52: ...FMU Operation 40 Falcon Management Utility FMU NOTES...

Page 53: ...n page 43 Device Settings on page 44 Network Settings on page 45 FDU Configuration Settings on page 46 2D Imager Settings on page 47 Configuration Settings Each configuration screen contains fields th...

Page 54: ...to their factory default settings All Off Turns every on off parameter off and sets all min max lengths to their lowest values All On Turns every On Off parameter on and sets all min max lengths to t...

Page 55: ...nal bar code scanning Settings can be applied to entire groups using the Group Configuration feature For troubleshooting purposes terminal configurations can be applied to individual terminals Figure...

Page 56: ...u to perform central ized automated updates of selected terminal settings automatically Figure 20 Configure Device Settings Refer to the PRG for the specific terminal model to see the parameters avail...

Page 57: ...ble IP Address Network address of a computer on a network Enter value Subnet Mask Number used to identify a subnetwork so an IP address can be shared on a Local Area Network LAN Enter value Gateway Sy...

Page 58: ...ion Settings FDU Description Admin Enable disable Falcon Desktop to activate FDU functions Once enabled define an optional password by entering it into the field Hot Keys Use Hot Keys to associate spe...

Page 59: ...e 2D Imager Settings in FMU allow you to set additional symbologies beyond those listed in the Symbology tab These con figuration items are supported only by units with the 2D Imager module Figure 23...

Page 60: ...Configuration Settings 48 Falcon Management Utility FMU NOTES...

Page 61: ...specific information 2 Enable FMU on the terminal See either Direct Connect on page 50 or RF Connection on page 52 This section covers the following topics Direct Connect on page 50 Enabling a Termina...

Page 62: ...y depending on the terminal model Refer to your terminal s PRG Enabling a Terminal for FMU with Direct Connect Use Direct Connect with terminals that use a dock Enable a terminal for FMU using Direct...

Page 63: ...with FMU Connection Select Direct Group Name Enter a group name or leave blank to select the Default Group Update Time This feature is disabled with Direct Connection To enable you must have an RF co...

Page 64: ...FMU 1 On the terminal you want to set up WinCE Go to Start Programs Falcon Management FMUinit Windows Mobile Tap Settings System Falcon Config 2 Select Enable FMU Client 3 Select Network for the Conn...

Page 65: ...t Manual or DHCP IP Address Enter the server name or IP address Group Name Enter a group name or leave blank for the Default group Update Time Select a time from the 24 hour clock to indicate when the...

Page 66: ...t the FMU Server at the selected time 8 Click OK to complete the setup See Also Managing Servers on page 25 Working with Groups on page 29 Adding and Assigning Packages on page 31 Terminals on page 36...

Page 67: ...w menu click Explore 3 The contents of the terminal s memory will be displayed in a new Explorer window Figure 25 Exploring a Terminal Updating RF Terminals Updating terminals will transfer group conf...

Page 68: ...the unit be left in its Datalogic Dock if unattended Terminal Configuration Settings For diagnostic purposes you can display an individual terminal s configuration settings This view is similar to th...

Page 69: ...lected termi nal See Configuration Settings on page 41 for a detailed description of each configuration option When exiting click OK to save any changes to the terminal configuration Terminal Configur...

Page 70: ...erminal report 1 Expand the view of the terminal you want to configure by clicking on the plus sign to the left of the terminal 2 Click on View Report in the terminal List View pane See Appendix C Ter...

Page 71: ...addressing IP address subnet mask etc and network statistics total packets bad packets etc FMU uses Simple Network Management Protocol SNMP to perform many of its functions When the Terminal Configura...

Page 72: ...Associates Unicenter and CastleRock SNMPc to make use of the MIBs developed by manufacturers The MIB can be processed by following the procedures used by the management tool allowing for the proper di...

Page 73: ...er information to each terminal you will need to add a new DHCP option Option 233 is the default option used by the terminal if FMU DHCP Dis covery is enabled This option should contain the string FMU...

Page 74: ...DHCP Server Setup 62 Falcon Management Utility FMU NOTES...

Page 75: ...ew This section contains the following information RF Connectivity on page 64 Windows Firewall Issues on page 65 Network Domain File Transfer Troubleshooting on page 69 Windows XP Home on page 72 Samp...

Page 76: ...al from the AP Potential Problems Security Issue Check SSID WEP LEAP settings Range Issue Potential Problems IP Address Issue Check security settings Potential Problems Host unavailable Potential Prob...

Page 77: ...communicate correctly with the terminals Following Table 4 are step by step instructions for manually opening ports in Windows Firewall These instructions are specific to Windows XP with Service Pack...

Page 78: ...XP SP2 installed 1 Go to Start Control Panel Security Center 2 Click on Windows Firewall 3 On the General tab uncheck the Don t allow exceptions checkbox If Off is selected the computers within your...

Page 79: ...Windows Firewall Issues User s Manual 67 4 Click on the Exceptions tab If you want to view the Port number for a service click Edit 5 Click Add Port...

Page 80: ...e does not have any effect on the functionality It is only to help you identify this exception 7 Select either TCP or UDP and then click OK 8 Click OK to save your changes Once ports have been added m...

Page 81: ...are located on a computer other than the one designated as the FMU Server those files need to be shared Because FMU Server runs as a Windows service you must set up sharing using the fol lowing steps...

Page 82: ...Troubleshooting 70 Falcon Management Utility FMU 3 Double click FMU Server to display its Properties 4 Click the Log On tab and choose This account Enter a valid domain user name and password...

Page 83: ...ation you must enable file sharing and give the Domain user exclusive rights to the files If you want to retrieve files from a computer inside another domain you will have to copy the files to the com...

Page 84: ...uter 2 Go to the Tools menu and select Map Network Drive to open the Map Network Drive dialog The following procedure is only necessary if you are installing the Server component to a separate compute...

Page 85: ...yserver is the name of the server and server is the shared directory Click Browse to find the shared directory of the server manually Click OK 6 Click Finish to close the Map Network Drive dialog 7 If...

Page 86: ...returning products for repair Datalogic Mobile Website TekForum Search for information on the TekForum on the Datalogic home page Browse the TekForum to find answers to your questions about common te...

Page 87: ...rminal Report F00000001 Symbologies Code 39 Enable Code 39 Yes Enable Checksum No Send Checksum No Full ASCII Mode Yes Minimum Length 0 Maximum Length 20 User ID Single ASCII Character C Trioptic Enab...

Page 88: ...Troubleshooting 76 Falcon Management Utility FMU NOTES...

Page 89: ...information exchange between computers made by different companies a string of 7 binary digits represents each character used in most microcomputers Any member of the standard code for rep resenting c...

Page 90: ...ion for managing the configuration set tings and updating the operating system and applications automatically from a server using the wireless network system on the terminal FAST Part of Datalogic s F...

Page 91: ...istant PDA A handheld Windows based computer that can be synchronized with a host PC to share files and data Sometimes contains an infrared device to beam information to another unit Portable Data Ter...

Page 92: ...uses industries or geographic needs Terminal An individual unit attached to an FMU network Tracert Trace Route A utility command to determine TCP IP packet routing Tree View The list of items that ap...

Page 93: ...rtnership 78 Device Settings 44 DHCP Enabling on terminal 52 Setting up Server 61 F Falcon Management Utility 78 FAST 78 File Add File 19 Add Group 18 Add Package 19 Add Server 18 Add Terminal 18 File...

Page 94: ...perties Terminal 38 R Registration x Reset Values 42 RF card 79 RF Connectivity 64 S Sample Reports 75 Server About 16 Server Error Log 27 Server Name 26 28 Server Properties 27 Service Architecture 9...

Page 95: ...nments 36 Updating 51 55 Toolbar 14 23 Tree View 14 Troubleshooting 63 U Uniform Resource Locator URL 80 Update Terminal Now 55 Updating Terminals 51 55 USB 80 User Interface 13 W windows controls x W...

Page 96: ...Index 84 Falcon Management Utility FMU NOTES...

Page 97: ...Index User s Manual 85 NOTES...

Page 98: ...Index 86 Falcon Management Utility FMU NOTES...

Page 99: ...22 B 42 b 62 etx 03 23 C 43 c 63 eot 04 24 D 44 d 64 enq 05 25 E 45 e 65 ack 06 26 F 46 f 66 bel 07 27 G 47 g 67 bs 08 28 H 48 h 68 ht 09 29 I 49 i 69 lf 0A 2A J 4A j 6A vt 0B 2B K 4B k 6B ff 0C 2C L...

Page 100: ...40012 Lippo di Calderara di Reno Bologna Italy Telephone 39 051 3147011 Fax 39 051 726562 Datalogic Mobile Inc 1505 Westec Dr Eugene OR 97402 Telephone 541 743 4800 Fax 541 743 4900 www mobile datalog...

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