Datalogic Matrix 120, Reference Manual

Page: 130 / 144

MATRIX 120™ REFERENCE MANUAL
118
9
TROUBLESHOOTING GUIDE
Problem Suggestion
Any Operating Mode:
the ”TRIGGER” LED is
correctly blinking but no result
is transmitted by the reader at
the end of the reading phase
collection.

Check the Code Collection parameters on the Reading
Phase step and the Data Formatting parameters on the
Data Formatting step.
Image not clear:

verify the Focus procedure and reading distance.
Reading :
the reader always transmits
the
No Read Message

Run the Rapid Configuration procedure in chapter 1.

Position the reader as described in par. 3.3 and through
DL.CODE:

Tune the Acquisition Delay on Trigger, if the moving
code is out of the reader field of view;

Set the Continuous Operating Mode if no external
trigger source is available;

Tune the Image Setup to improve the code image
quality;

Check the parameter settings in the Code Setup
step: 2D Codes, 1D Codes, and Postal Codes;

View the full resolution code image to check the
printing or marking quality.
Serial Communication :
reader is not transmitting
anything to the host.

Is the serial cable wiring correct?

If using CBX, be sure the RS422 termination switch is
OFF.

Are the host serial port settings the same as the reader
serial port settings?

In DL.CODE Device menu > Settings > Settings > LED
Configuration, the COM LED Function can be
configured to indicate Main Serial Port TX or Main
Serial Port RX.
Serial Communication:
data transferred to the host
are incorrect, corrupted or
incomplete.

Are the host serial port settings the same as the reader
serial port settings?

In the DL.CODE

Data Formatting step check the
settings of Header and Terminator String parameters.

In the DL.CODE

Data Formatting step, check the
various Message Field parameter settings.
Configuration:
cannot access environment
parameters
in DL.CODE
(Device>Settings>Settings
menu item is grey)

Are you using the Installer - Expert User level? If not
change it in the Options>Change User menu.
How do I obtain my reader
Serial Number?

The reader Serial Number consists of 9 characters: one
letter, 2 numbers, another letter followed by 5 numbers.

The reader Serial Number is printed on a label that is
affixed on the bottom case near the reading window.

The Serial Number is also visible from the DL.CODE
Device List Area.