
Installation and User Guide
DS6x00 EtherNet/IP Scanner
Rev 1.02
VII. Troubleshooting Procedures
The Diagnostic Object supplies a Failure Mask, Failure Subcause, and Failure String for
diagnostics. Contact Datalogic for the meaning of the Failure Subcause and Failure String.
Datalogic defines the particular causes of the Failure Mask. The Failure Mask has 5 defined
values:
0x01 – “Input Failure”
0x02 – “Communications Failure”
0x04 – “Reader Failure”
0x08 – “Software Error”
0x10 – “Remote Failure”
This following section covers general EtherNet/IP issues. For issues related to Ethernet
networking (other than general TCP/IP configuration of the Datalogic scanner), contact your
Information Technology (IT) department. For issues related to the DS6x00 scanner, contact
Datalogic Inc.
Problem:
TCP Connect / Ping Failure
Possible Causes:
IP Address Incorrect
Subnet Mask Incorrect
Gateway Address Incorrect
Solution:
Using Genius, verify the Ethernet configuration. Test the configuration via a
ping to the device.
Problem:
I/O Connection Failed
Possible Causes:
Connection configuration incorrect
Connection is already allocated
Solution:
Make sure the connection isn’t already allocated (see error code section).
Verify the path and size is correct for both the inputs and outputs.
Problem:
I/O Connection times out
Possible Causes:
Multicast Traffic not routed properly
Requested Packet Interval (RPI) set too fast
Solution:
Make sure the RPI is greater than 25 milliseconds.
Make sure Multicast traffic is routed properly.
Problem:
Barcode doesn’t update
Possible Causes:
Handshaking protocol isn’t working
Solution:
Make sure the Last Item Sequence Number Received is equal to the Item
Sequence Number.
Make sure trigger is working properly using the EtherNet/IP Scanner Demo.
© 2004 Datalogic S.p.A. – All Right Reserved
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