DataCard RP90 User Manual Download Page 57

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RP90 Plus E and RL90 User Guide

Messages
and error recovery

This chapter provides information to help you respond to the printer and
laminator messages and explains how to recover from an error. It
describes:

•

“Printer roller layout” on page 51

•

“Printer error recovery” on page 52

•

“Printer LCD messages” on page 58

•

“Laminator error recovery” on page 62

•

“Laminator LCD messages” on page 65

Printer roller layout

Summary of Contents for RP90

Page 1: ...RP90 Plus E Card Printer and RL90 Card Laminator User Guide June 2008 Part Number 570024 002 Rev B...

Page 2: ...rd and ID Works are registered trademarks of DataCard Corporation in the United States and or other countries Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation All...

Page 3: ...2 Check the PC connection 12 Optional laminator connection 13 Power on the laminator 14 LCD sequence on laminator startup 14 Power on the printer 15 LCD sequence on printer startup 15 Prepare to print...

Page 4: ...ing the magnetic head 46 Cleaning the thermal head 47 Cleaning printer fan filters 47 Preparing the printer and laminator for transport 48 Cleaning the laminator 49 Run a laminator cleaning card 49 Cl...

Page 5: ...onment 72 Ventilation clearance 73 Storage Environment for supplies 73 Printer specifications 74 Laminator specifications 75 A Magnetic Stripe Encoding 77 Inline Encoding 78 Example 78 Character Code...

Page 6: ...d equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment and are not to be cons...

Page 7: ...recover from them Printer supplies storage information and specifications are included in section six Who to call for assistance If you work with a Datacard authorized dealer distributor or value add...

Page 8: ...ities The outside of the printer Printer door Open the door to access the ink ribbon and retransfer film cartridges Printer LCD panel Shows the printer status and any messages Use it to change printer...

Page 9: ...ess to release and remove the ink ribbon cartridge Card discharge slot Cards removed from the print area exit here If the optional RL90 laminator is installed cards exit the printer and enter the lami...

Page 10: ...work cable Laminator connection port Used to connect the optional laminator module or other optional equipment Future expansion ports Not used at this time CAUTION Do not connect or disconnect the lam...

Page 11: ...minator module The parts of the laminator Laminator door Open the door to access the laminator cartridge Laminator cartridge Holds the laminate material Cartridge eject button Press to release and rem...

Page 12: ...About the laminator 6 RP90 Plus E and RL90 User Guide...

Page 13: ...ection on page 13 Power on the laminator on page 14 Power on the printer on page 15 Prepare to print cards Initialize the ink ribbon on page 16 Set the retransfer film type on page 16 Initialize the r...

Page 14: ...cards with the smart card chip toward the back of the card hopper facing the card feed roller 4 Slide the card bracket back into position carefully so cards are not disturbed and your fingers do not g...

Page 15: ...ed out slightly to turn If slack cannot be removed check that the supply and take up spools are firmly seated on the spindles 5 Replace the loaded ribbon cartridge in the printer until it clicks into...

Page 16: ...spindles To ease installation the film must be tight along the film guides Turning the supply and take up knobs will help maintain the proper tension 5 Replace the loaded retransfer film cartridge in...

Page 17: ...Wind two or three rotations of film onto the take up spool Take up slack between the spools by turning the supply knob clockwise If slack cannot be removed check that the supply and take up spools are...

Page 18: ...cards check the following The printer door and card hopper are closed securely The USB data cable with ferrite bead is securely connected to the printer and the PC OR The Network data cable is securel...

Page 19: ...The optional laminator cable is securely connected to the printer and the laminator The power cord is connected to the laminator and appropriate grounded power source Supplies are loaded and the lamin...

Page 20: ...four minutes while the heat roller warms to operating temperature 4 The LCD panel shows Ready and the Ready light is steady green when the laminator is ready to process cards LCD sequence on laminator...

Page 21: ...nd the Ready Light is steady green 5 The first time you print cards initialize the ink ribbon See Initialize the ink ribbon on page 16 for the steps to follow 6 The first time you print cards set and...

Page 22: ...nd the printer winds the ribbon one panel set Set the retransfer film type 1 Press the MENU key until Retransfer is displayed 2 Press the ENTER key 3 Media Type is displayed 4 Use the up and down arro...

Page 23: ...splayed and the printer winds the retransfer film two panels Press the ENTER key when Next Panel OK is displayed and the printer winds the film one panel Initialize the patch or topcoat material optio...

Page 24: ...lications do not support magnetic stripe encoding or smart card programming With any application test the card design to verify the results The printer s LCD panel displays the following sequence when...

Page 25: ...e or both sides and rotate The Print tab contains settings for using the color YMC and black K panels of the print ribbon The tab also contains controls for color adjustment setting up a look up table...

Page 26: ...Printing cards 20 RP90 Plus E and RL90 User Guide...

Page 27: ...nter and laminator settings It describes Printing Preferences on page 22 Printing Properties on page 24 Status Monitor on page 25 Using the LCD menus on page 35 About the Printer LCD panel on page 35...

Page 28: ...b shows the type of card and the type of ink ribbon in the printer You can specify the card orientation and number of copies your ID software might specify these settings which override the Setup tab...

Page 29: ...e tab contains settings for using smart card IC and magnetic stripe encoding your ID software might specify these settings which override the Encode tab You can also specify whether to rotate the card...

Page 30: ...1 Choose Start from the Windows task bar 2 Choose Settings and then Printers and Faxes The Printers and Faxes window opens 3 Click once on the Datacard RP90 Plus E U1 printer icon to select it The dr...

Page 31: ...g message If you click Cancel you can try to open it as an Administrator If you click OK Windows Vista displays the error shown When you receive the error uninstall the Status Monitor restart Windows...

Page 32: ...d driver becomes one way with the driver sending cards to the printer To keep the Status Monitor running without viewing it click the Minimize button Printer Status tab The Status tab shows The type o...

Page 33: ...the host PC and printer are not connected properly by the USB cable Ready Green The printer is ready and able to start card printing Initializing Yellow The printer is initializing After the printer i...

Page 34: ...button which displays the current printer data Tips for success The transfer power to the card gets stronger towards the upper right but the card becomes more distorted due to the heat Changing the r...

Page 35: ...card type For Thickness choose Standard for cards 0 76mm 0 030in thick Thin for cards 0 25mm 0 010in thick A setting to view or change the type of Retransfer INTM film Tips for success Make sample car...

Page 36: ...nter to update information Use the Scan button to locate another printer if it is not displayed in the list Use the Sync Time button to send the current time on the PC to the printer Use the Update bu...

Page 37: ...the printers are connected properly with a USB cable Make sure that the printer is switched on 0102D000 There is no card Please supply cards 1 Load cards as described in Load cards on page 8 2 Close o...

Page 38: ...A000 Retransfer Film is broken 1 Repair the retransfer film as described in Mending broken ink ribbon or retransfer film on page 55 2 Press RESET and then ENTER to initialize the printer one ribbon pa...

Page 39: ...error happens again call for service 0104BE00 Communication error happens between printer and External IC unit Please turn off the printer power and connect communication cable correctly 1 Switch off...

Page 40: ...he printer power switch off and then on 2 If the error happens again call for service 0104F600 The temperature in the printer is too cool Please turn off the printer power till it becomes warm enough...

Page 41: ...on correctly To correct the condition press the RESET and then the ENTER key If this does not correct the condition power the printer off and then back on before calling for service OFF Normal status...

Page 42: ...the up and down arrow keys to select the card counter type Total is the default setting and displays the number of cards printed The Total counter cannot be reset Head displays the number of complete...

Page 43: ...he retransfer speed for the back of the card Set from 10 slower to 2 faster Initialize the retransfer film after making changes See Initialize the retransfer film on page 17 MG Print JIS Select ON or...

Page 44: ...he retransfer speed for the back of the card Set from 10 slower to 2 faster Initialize the retransfer film after making changes See Initialize the retransfer film on page 17 MG Print JIS Select ON or...

Page 45: ...nd then the EXIT key Please power off is displayed on the LCD panel Power the printer off and then back on Network IP Address Shows the current IP Address of the printer Printer Name PRINTER01 to PRIN...

Page 46: ...public key certificate for encryption After setting up security using a PC and USB connection this setting cannot be changed HR Control ON OFF Set whether to lower the temperature of the retransfer he...

Page 47: ...Error LED red On The laminator may require service or did not power on correctly To correct the condition press the RESET K and then the ENTER key If this does not correct the condition power the lami...

Page 48: ...mm sec increments The value that can be set may be limited by the temperature setting Press the ENTER key to confirm selection Card Fan Off Low Half High or Full Press the RESET K key to turn the card...

Page 49: ...eaning the card cleaning rollers on page 44 Card feed roller on page 44 Cleaning the card feed rollers and heat roller on page 45 Cleaning the magnetic head on page 46 Cleaning the thermal head on pag...

Page 50: ...Do not use isopropanol or detergents to clean the rollers 4 Allow the card cleaning rollers to dry thoroughly 5 Reinstall the cleaning unit with the blue rollers facing up 6 Close the card hopper Car...

Page 51: ...play 7 Remove the protective paper from a cleaning card 8 Press the MENU key until Cleaning is displayed 9 Press the ENTER key 10 Rollers OK is displayed Press the ENTER key 11 Insert the cleaning car...

Page 52: ...r on page 15 4 Press the MENU key until Cleaning is displayed 5 Press ENTER and use the up and down arrow keys to select MG Head 6 Place three or four drops of isopropanol on the stripe of the magneti...

Page 53: ...from entering the print area Clean the filters regularly Replace them when the foam begins to deteriorate 1 Remove the external fan filters remove two filters from the left side of the printer and on...

Page 54: ...own before preparing them for transport 7 Remove cards from the printer card hopper 8 Remove the printer ink ribbon cartridge and remove the ink ribbon from the cartridge Replace the empty cartridge i...

Page 55: ...Press ENTER and Film removed is displayed c Remove the laminator cartridge remove patch or topcoat material replace the empty cartridge into the laminator and close the laminator door d Press the ENTE...

Page 56: ...laminator guide rails and the cartridge opening 6 Replace the supply and take up spools on the cartridge See Load laminate on page 11 7 Replace the loaded laminator cartridge in the laminator until i...

Page 57: ...elp you respond to the printer and laminator messages and explains how to recover from an error It describes Printer roller layout on page 51 Printer error recovery on page 52 Printer LCD messages on...

Page 58: ...o remove the jammed card 1 Pull the card hopper out and lift it slightly to remove it 2 Remove the jammed cards If you can reach the jammed card pull it out If you cannot reach the jammed card Pull th...

Page 59: ...e eject button and remove the ink ribbon cartridge 3 Remove the jammed card If you can reach the jammed card pull it out If the jammed card is sticking out of the turnover table push it back into the...

Page 60: ...and remove the retransfer film cartridge 3 Open the card hopper and remove the jog lever by pushing the retaining tab toward the front of the printer and lifting the jog lever 4 Use the jog lever to t...

Page 61: ...e the cartridge by pressing the cartridge eject button 3 Trim the ends of the broken portions evenly 4 Do not remove the used ink ribbon or film from the take up spool 5 Align the ends of the broken m...

Page 62: ...ff and 5 to 0 The higher the value the higher the temperature Press the ENTER key to confirm the value b Speed Use the up and down arrow keys to set the bend remedy roller speed There are five setting...

Page 63: ...Bend Remedy Temp Level to Off and set the laminator s Card Fan to one of five settings Set the printer Bend Remedy Temp Level to Off when laminating cards that have been printed on both sides To set t...

Page 64: ...are not cleaning the printer Jam Hopper There is a card jam in the hopper section 1 Remove jammed card from the card hopper 2 Press RESET and then ENTER to initialize the printer 3 See Hopper jam on p...

Page 65: ...ENTER to initialize the printer Ink Search The printer is searching for the ink ribbon 1 Press RESET and then ENTER to reset the ink ribbon 2 Call for service if the problem persists Ink Run Out The...

Page 66: ...dy roller is too hot Turn the power switch off and then on again Call for service if the problem persists RR Broken The bend remedy roller is not working Turn the power switch off and then on again Ca...

Page 67: ...ENTER to initialize the printer MG Communicate Magnetic stripe module communication error Turn the printer s power switch off and then on again Press RESET and then ENTER to initialize the printer EX...

Page 68: ...ess the laminator cartridge eject button and remove the laminator cartridge The cartridge may be difficult to remove pull firmly but do not force If cartridge cannot be removed call for service 4 Use...

Page 69: ...ial is split or broken Trim the ends of the broken portions evenly Align the end of the supply material with the take up spool and apply tape to secure Turn the material onto the take up spool until t...

Page 70: ...Power off the laminator and allow it to cool 2 Open the laminator door and remove the laminator cartridge 3 Use the sprocket on the supply side of the cartridge opening to change patch position 4 Pull...

Page 71: ...re or speed as described in Using the Laminator LCD panel on page 42 See Card jam on page 62 to clear the jam Card Jam out There is a card jam in the card discharge area The laminating temperature is...

Page 72: ...emory error Turn the unit off and contact your service provider before powering back on Set Temp Err There is an error with the heat temperature setting Turn the unit off and contact your service prov...

Page 73: ...This section outlines the recommended supplies to use with the Datacard RP90 Plus E card printer and the Datacard RL90 card laminator Ink ribbon retransfer film and laminator material on page 68 Card...

Page 74: ...for use in laminators Topcoat which is a continuous film Patch which has die cut patches sized to fit on a card The RL90 laminator can apply any of the following types of laminator supply materials Pa...

Page 75: ...25mm thick cards Card material For best results use cards of the following types PVC PET PET G Polycarbonates ABS Cleaning supplies The printer uses the following cleaning supplies For best results ke...

Page 76: ...70 RP90 Plus E and RL90 User Guide...

Page 77: ...ommended for your Datacard RP90 Plus E card printer and Datacard RL90 card laminator It describes Site guidelines on page 72 Operating environment on page 72 Ventilation clearance on page 73 Storage E...

Page 78: ...ed from any type of construction Store all supplies in the original packaging until you load them in the printer Keep the original packaging closed Store all supplies in a clean cool and dry location...

Page 79: ...with a temperature between 41 F and 77 F 5 C and 25 C with a maximum of 40 to 60 relative humidity Do not store supplies in direct sunlight or high humidity locations The print ribbon maintains its q...

Page 80: ...sfer time Interface USB 2 0 Ethernet 100Base Tx or 10Base T Operating environment conditions Temperature 59 F to 86 F 15 C to 30 C Humidity 35 to 70 no condensation Storage environment conditions Temp...

Page 81: ...re 59 F to 86 F 15 C to 30 C Storage environment Temperature 5 F to 131 F 15 C to 55 C Humidity 30 to 70 without condensation Power supply 100 120VAC or 220 240VAC 10 Power consumption Approximately 2...

Page 82: ...76 RP90 Plus E and RL90 User Guide...

Page 83: ...RP90 Plus E and RL90 User Guide A Magnetic Stripe Encoding This section provides information about encoding magnetic stripe data It includes Inline Encoding on page 78 Character Code Table on page 79...

Page 84: ...characters specified in the table on page 79 can be included Using other characters will result in an error The maximum number of characters does not include the three prefix characters or the start...

Page 85: ...0 0 1 1 b5 0 1 0 1 0 1 0 1 b4 b3 b2 b1 0 1 2 3 4 5 6 7 0 0 0 0 0 0 P p 0 0 0 1 1 1 A Q a q 0 0 1 0 2 2 B R b r 0 0 1 1 3 3 C S c s 0 1 0 0 4 4 D T d t 0 1 0 1 5 5 E U e u 0 1 1 0 6 6 F V f v 0 1 1 1...

Page 86: ...Character Code Table 80 RP90 Plus E and RL90 User Guide...

Page 87: ...the regulatory compliance of the Datacard RP90 Plus E printer and the Datacard RL 90 laminator It includes the following Regulatory compliance Notice for USA FCC notice Notice for Canada Notice for E...

Page 88: ...se harmful interference in which case the user will be required to correct the interference at his own expense Notice for Canada This digital apparatus does not exceed the Class B limits for radio noi...

Page 89: ...mation contained in these June 2008 570024 002 Rev B materials is protected by US and international copyright laws and treaties 11111 Bren Road West Minnetonka MN 55343 9015 952 933 1223 952 933 7971...

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