DataCard magna, User Manual

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Troubleshooting
5-17
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Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
Optional topcoat module
This section describes problems that might originate in the topcoat module.
Table 5-3: Topcoat quality problems—topcoat module
What you see
Possible causes Solutions
Random scratches appear
in the topcoat of the
printed card. The inside of the printer is
dirty.
Supplies were
mishandled.
Run a printer cleaning
cycle. See
Chapter 4 .
Store supplies in a clean
environment. Keep
supplies in their packaging
until loaded in the
cartridge.
Repeating scratches or
marks appear in the
topcoat of the printed
card. The heated roller is dirty or
damaged. Clean the heated roller.
See
Chapter 4 .
In the problem persists,
contact your service
representative.
The topcoat shows one or
more bands across the
width of the card. The topcoat supply is not
loaded correctly in the
cartridge or the cartridge
is not fully seated in the
topcoat module. Load the topcoat supply in
the cartridge again. When
replacing the topcoat
cartridge, make sure it is
fully seated in the module
and locked. See
Chapter 2 .
The topcoat shows wavy
lines along the length of
the card (woodgrain). The guide bars in the
cartridge are bent or
misaligned.
The topcoat module needs
fine tuning.
Use a new topcoat
cartridge. See
Appendix B .
Contact your authorized
service representative.