DataCard magna, User Manual

Page: 84 / 180

5-12
Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
Card is printed upside
down (the image is rotated
180 degrees). The card creation
application has rotated the
card.
The card rotation setting
might be incorrect.
See the information for the
card creation application.
Set the card rotation using
the Properties (98),
Printing Preferences
(2000 or XP), or Default
Document Properties (NT)
dialog box. See
Chapter 3 .
Printed card images
(photos) look faded.
Printed cards, including
text, look faded.
The image capture system
needs adjustment.
Print ribbon may have
been stored improperly or
damaged.
Color settings might not
be set for the card design.
The cards may not meet
specifications.
The printhead may be
dirty.
The print ribbon is not
Datacard-recommended
Platinum Series ribbon.
See the information for the
image capture system.
Change the print ribbon
and then print a test card.
See
Chapter 2 .
Change color settings.
See the
e-Guide .
Obtain and use a different
supply of cards. See
Appendix B .
Clean the printhead. See
Chapter 4 .
Use only Datacard
Platinum Series ribbon in
the Magna printer.
If the problem persists,
contact your service
representative.
Table 5-1: Print quality problems
What you see Possible causes Solutions