ImageCard/UltraGrafix (Express and Select Classes) User’s Guide
4-3
General troubleshooting
The purpose of this section is to help you fix print quality problems. Often
print quality problems result from dirty or dusty equipment. To diagnose
and fix print quality problems, follow the troubleshooting procedure below.
In your troubleshooting, it may help to look in Chapter 5 to see if
there is a section that discusses the problem you're having.
Troubleshoot and fix print quality problems
1.
Remove the ribbon, printhead cartridge and card cartridge and blow
out any visible dust or debris.
2.
Perform a cleaning cycle using a cleaning card to clean the printer.
(For more information on performing a cleaning cycle, see Performing
a cleaning cycle
in Chapter 3.)
3.
Run a printer test card. (For more information on printing a printer
test card, see Printing test cards
in
Chapter 2.) If this test card prints
correctly, the printer itself is probably working.
4.
Run a Windows test page card. (For more information on printing a
Windows test page card, see Printing test cards
in
Chapter 2.) If this
test card prints correctly, the communication between the printer and
PC is functioning.
5.
If the problem persists, use Table 4:-1 to diagnose and solve it.
After attempting each solution in the table, run a Windows test page
card to see if the problem is fixed and the printer is working correctly.
If you cannot fix the problem using the solutions in the table, contact
your DataCard-authorized service provider for further assistance.
!
Table 4:-1 Print quality troubleshooting
Symptom
Possible Cause
Solution
One or more
unprinted lines run
across the entire
length of the card.
(For example, if the
unprinted cards are
white, the unprinted
line will be white.)
Printhead may be dirty
or worn.
Clean the printhead (see
Performing a cleaning cycle
in
Chapter 3). If cleaning does not
solve the problem, contact your
DataCard-authorized service
provider.
Part of the printed
The printhead cartridge
Replace the printhead cartridge
