DataCard ImageCard series Manual Download Page 64

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Chapter 4:

Troubleshooting

This chapter contains information on troubleshooting the
ImageCard or UltraGrafix photo ID printer, identifying and
fixing errors, and obtaining service for the printer.

Contents

Understanding messages

4-2

General troubleshooting

4-3

Making repairs and obtaining service

4-11

Summary of Contents for ImageCard series

Page 1: ...User s Guide for ImageCard and UltraGrafix Series Printers Express and Select Classes January 1999 Part No 526945 001 Plastic card solutions for a changing world...

Page 2: ...led regulatory compliance information Trademark acknowledgments Trademark service mark and copy right acknowledgments appear in Appendix A Proprietary notice All drawings and information herein are th...

Page 3: ...rinting test cards 2 18 Printing magnetic stripe test cards 2 23 The basics of printing from an application 2 25 Chapter 3 Day to day printer use 3 1 Accessing printer features 3 2 Using the printer p...

Page 4: ...n 5 19 Notes on NTT magnetic stripe encoding 5 21 Printing over a network Windows 95 98 only 5 22 Security key issues 5 23 Other tips hints and information 5 23 Writing software for ImageCard UltraGra...

Page 5: ...Contents v Declaration of conformity...

Page 6: ...rd and UltraGrafix series photo ID printers Contents About this manual 1 2 Required skills 1 2 The printer and its features 1 2 Parts of the printer 1 5 Printer software requirements 1 9 Card quality...

Page 7: ...tized signatures encoded magnetic stripes and personalized smart card data storage chips It requires the use of the ImageCard UltraGrafix printer driver on a PC running Microsoft Windows 95 Windows 98...

Page 8: ...over to print the other side With other models the operator turns the card over by hand An existing ImageCard or UltraGrafix printer cannot have a different set of options added Use Table 1 1 and your...

Page 9: ...f the printer look like Express and S models for both the ImageCard and UltraGrafix lines and the S2 model for both lines ice0001 Express and S models S2 models Figure 1 1 ImageCard UltraGrafix printe...

Page 10: ...nternal parts of the printer from dust and debris Printhead The printhead contained in the printhead cartridge uses heat and pressure to transfer dye and other material from the ribbon to the card Swi...

Page 11: ...e Card cartridge The card cartridge holds blank cards to print Exception card slot The exception card slot allows you to insert a single card that is different from the cards in the card cartridge For...

Page 12: ...test card See Printing test cards in Chapter 2 for more information Power button The power button allows you to power on or power off the printer ice0008 Power supply fan Power receptacle ECP paralle...

Page 13: ...hardware for automatic dual sided printing see Figure 1 5 This module is not present in the Express or S printers ice0007 Power receptacle Smart card data port below parallel port used only on printer...

Page 14: ...le for creating the card format and correctly preparing data including magnetic stripe and smart card data for printing The ImageCard UltraGrafix photo ID printer driver Two versions come with the pri...

Page 15: ...r more information Card handling These guidelines apply to unprinted cards Any debris or particles on an unprinted card s surface can reduce printing quality and damage the printhead Grease or oils su...

Page 16: ...t the magnetic stripe on one card does not come into contact with the magnetic stripe on another card Make sure that cards with magnetic stripes are stored away from magnets and other magnetic objects...

Page 17: ...test cards Contents Choosing a site 2 2 Environmental requirements and specifications 2 2 Electrical requirements 2 2 General requirements and intended use 2 3 Connecting cables 2 4 Loading supplies...

Page 18: ...to 27 C Storage temperature range 0 F to 100 F 18 C to 38 C Physical space requirements Width 17 75 inches 450 85 mm for Express and S models 24 inches 650 16 mm for S2 models Depth 8 75 inches 222 25...

Page 19: ...time to load them Do not use contaminated supplies Store all supplies in a clean cool dry location Keep paper and foreign materials off the printer Do not block the air vents or power supply fan on t...

Page 20: ...ke the following cable connections see Figure 2 2 if your printer does not have the smart card option or Figure 2 3 if it does The power cable connects the printer to a power outlet The interface cabl...

Page 21: ...ading blank cards The printer has a translucent card cartridge so that you can easily see how many cards are loaded When it is empty reload it To order additional cards contact your DataCard authorize...

Page 22: ...rtridge cavity setting the top in place and pushing the bottom toward the printer until it clicks into place see Figure 2 6 74030d6 Figure 2 4 Remove the card cartridge Express and S models shown 7403...

Page 23: ...ImageCard UltraGrafix Express and Select Classes User s Guide 2 7 iSEL007u 1 2 Figure 2 6 Replace the card cartridge Express and S models shown...

Page 24: ...dge shaft see Figure 2 8 6 Slide the new take up ribbon core onto the right ribbon cartridge shaft leaving very little slack in the ribbon between the ribbon cartridge shafts see Figure 2 9 7 Place th...

Page 25: ...Guide 2 9 74030c8a Ribbon supply Ribbon take up Figure 2 7 Remove the ribbon cartridge 740030c8b Ribbon supply Ribbon take up Figure 2 8 Replace ribbon on the ribbon cartridge 74030c8c Ribbon supply...

Page 26: ...ImageCard UltraGrafix series printers to your PC You can connect two ImageCard UltraGrafix printers to a PC running Windows 95 98 only Before you start the installation process there are a few things...

Page 27: ...disk drive of the PC and skip to step 5 below 2 Insert the first printer driver diskette into the disk drive of the PC 3 Select Settings and then Printers from the Windows Start menu see Figure 2 10...

Page 28: ...ported for PCs with Alpha MIPS or PowerPC processors One ImageCard UltraGrafix Express Select or S2 printer can be installed on the PC at a time If you have a printer driver for another DataCard print...

Page 29: ...must select the ribbon type before printing a test page as explained below Remove the current diskette and insert the next diskette when prompted A Version Conflict dialog might appear during the inst...

Page 30: ...not print to the printer select No Access For those who will use the printer select Full Control These users will have the same access level as the administrator They will be able to see all messages...

Page 31: ...card printing application Magnetic stripe encoding Three formats of magnetic stripe encoding are available IAT NTT a card standard commonly used in Japan See Notes on NTT magnetic stripe encoding in C...

Page 32: ...tallation 4 Open the magnetic stripe settings Windows 95 98 users Go to the File menu select Properties and click on the Mag Stripe Settings tab in the dialog box see Figure 2 11 Windows NT users Go t...

Page 33: ...ImageCard UltraGrafix Express and Select Classes User s Guide 2 17 Figure 2 11 Magnetic stripe settings tab in Windows 95 98 Figure 2 12 Magnetic stripe settings in Windows NT...

Page 34: ...nfirm that the printer is recording magnetic stripe data correctly See Printing magnetic stripe test cards on page 2 23 to learn how to create a magnetic stripe test card Print a printer test card The...

Page 35: ...ImageCard UltraGrafix Express and Select Classes User s Guide 2 19 74030s6 Figure 2 13 Printer test card Express class only ice0016s Figure 2 14 Printer test card S and S2 classes...

Page 36: ...hosen during installation 3 Select Properties from the File menu The printer s Properties dialog box appears see Figure 2 18 if you are using Windows 95 98 or Figure 2 19 for Windows NT 4 Select the P...

Page 37: ...s information you have Microsoft 95 Figure 2 16 Windows test page card portrait orientation Windows 95 version 74030s97 Windows Microsoft 95 Win 95 Print Figure 2 17 Windows test page card landscape o...

Page 38: ...n the General tab to print a Windows test page card Figure 2 18 Print a Windows test page card in Windows 95 98 Click on the Print Test Page button on the General tab to print a Windows test page card...

Page 39: ...into the printer s exception slot with the magnetic stripe facing down and to the right 2 Open the printer s status monitor by double clicking on the status monitor icon in the lower right corner of...

Page 40: ...2 24 Getting started Click here to start a magnetic stripe test card Figure 2 20 Creating a magnetic stripe test card...

Page 41: ...mageCard UltraGrafix printer as the current printer Using the application s page setup feature set the paper size to CR80 Card 2 13 x 3 38 and set all the margins to 0 10 0 05 or edge to edge if the a...

Page 42: ...g the status monitor 3 6 Opening and using the status monitor 3 7 Viewing status monitor information 3 7 Starting a printer cleaning cycle 3 8 Cleaning the magnetic stripe head 3 8 Cleaning the duplex...

Page 43: ...inting parameters and settings for magnetic stripe and smart card encoding 1 Click on the Start button in the Windows taskbar 2 Select Settings and then Printers see Figure 3 1 The Printers window app...

Page 44: ...and then Printers from the menu to display the Printers window Figure 3 1 Open the Printers dialog box Select the ImageCard Ultragrafix printer driver icon Select File and then Properties to display t...

Page 45: ...4 Day to day printer use Select the ImageCard Ultra grafix printer driver icon Select File and then Properties to display the Properties window Figure 3 3 Display the Properties dialog box in Windows...

Page 46: ...lick once on the printer driver icon The printer driver icon has the name chosen during driver installation Select Document Defaults from the File menu see Figure 3 4 The Default Document Properties w...

Page 47: ...onitor automatically suspends when the printer has not printed a card for 30 seconds or more When the status monitor is suspended you can connect another printer to the ECP parallel port that the prin...

Page 48: ...Right click on the status monitor icon in the lower right corner of the screen and then select Display status from the popup menu The status monitor window appears or Double click on the status monit...

Page 49: ...dow or right click on the status monitor icon and select Clean printer now from the popup menu For further information see Performing a cleaning cycle on page 3 12 In diagnostics mode you cannot selec...

Page 50: ...forming you that printing of your cards will stop in diagnostics mode The Quit Diagnostics button on the Status tab switches the printer driver from diagnostics mode to printing mode When you select t...

Page 51: ...the status monitor Suspend button is available you can click on it to suspend the status monitor When it is suspended the status monitor does not communicate with the printer or display printer messag...

Page 52: ...ield Figure 3 8 What s This help What s This help provides basic information about what an item or element does It does not include step by step procedures or detailed conceptual information In Window...

Page 53: ...9 To order cleaning cards contact your DataCard representative Clean the rollers 1 Remove the card cartridge 2 Remove the ribbon cartridge a Lift open the top cover b Press down on the swing arm The p...

Page 54: ...con in the lower right corner of the screen and select Display status to see the status monitor window 7 Remove the cleaning card from the card output stacker after the printer has completed the clean...

Page 55: ...or printers with the smart card option and no duplex module clean Figure 3 10 Cleaning card oriented for all printer models except those with the smart card option and without the duplex module 74030c...

Page 56: ...supply Ribbon take up Figure 3 12 Insert the ribbon cartridge Figure 3 13 Insert the cleaning card All models except those with the smart card option and without the duplex module Figure 3 14 Insert...

Page 57: ...ol 3 Press down on the swing arm The push latch will release the swing arm Lift the swing arm until it is fully open 4 Dab isopropyl alcohol on the printhead Do not touch the printhead with your finge...

Page 58: ...he card Unlike some other cleaning cards the magnetic stripe cleaning card does not use an adhesive to clean The strip is the part of the card that cleans the magnetic stripe head ice0015s Figure 3 16...

Page 59: ...rd from the card output stacker after the printer has completed the cleaning cycle 5 Discard the used magnetic stripe head cleaning card Click here to clean the magnetic stripe head Figure 3 17 Using...

Page 60: ...and repeat this procedure with a new one 3 Peel the protective paper backing from both sides of the duplex cleaning card Figure 3 18 4 Insert the duplex cleaning card near the bottom of the card cart...

Page 61: ...Card design Port Printer supplies and cleaning intervals Magnetic stripe if the magnetic stripe option is installed Smart card if the smart card option is installed you can view smart card configurat...

Page 62: ...rientation and then choose Portrait or Landscape If you use a print ribbon that contains topcoat you can also specify where on the card to apply topcoat Do not apply topcoat to a magnetic stripe or a...

Page 63: ...98 only In Windows 95 98 you can click and drag the Intensity pointer to change the print darkness This is available in Windows 95 only The printer is installed with a default spool setting of Spool...

Page 64: ...formation on troubleshooting the ImageCard or UltraGrafix photo ID printer identifying and fixing errors and obtaining service for the printer Contents Understanding messages 4 2 General troubleshooti...

Page 65: ...Example message ribbon break If a condition occurs that requires service the message will begin with the words Service required If the printer driver displays a Service required message contact your...

Page 66: ...orrectly the printer itself is probably working 4 Run a Windows test page card For more information on printing a Windows test page card see Printing test cards in Chapter 2 If this test card prints c...

Page 67: ...specifications or may be dirty Remove and replace the ribbon see Loading and replacing the ribbon in Chapter 2 Open the swing arm fully and then close it Be sure that the swing arm latch clicks into p...

Page 68: ...rty The cards may not meet specifications Check the card transport track and duplex module if the printer has one for jams See the procedures in this chapter for removing torn or jammed ribbon and for...

Page 69: ...4 6 Troubleshooting 74030s95 Figure 4 3 Expanded test card 74030s96 Figure 4 4 Compressed test card...

Page 70: ...re 4 5 4 Work any jammed part of the ribbon free from the printer 5 Wind the ribbon off the supply ribbon core and onto the take up ribbon core until the damaged section of the ribbon is completely ro...

Page 71: ...bon supply Ribbon take up Figure 4 5 Remove the ribbon cartridge 740030c8b Ribbon supply Ribbon take up Figure 4 6 Replace ribbon on the ribbon cartridge 74030c8c Ribbon supply Ribbon take up Figure 4...

Page 72: ...n the message s Help button and use the message help to solve the problem Skip the rest of this procedure 2 Lift open the top cover 3 Press down on the swing arm The push latch will release the swing...

Page 73: ...4 10 Troubleshooting iSEL001u Figure 4 8 Opening the duplex module cover 74030d14 Figure 4 9 Remove a card jammed on the card transport track...

Page 74: ...l number for your printer It is located on a sticker shown in Figure 4 10 74030d23 Serial number sticker Figure 4 10 Location of serial number on printer Express and S models shown When you contact yo...

Page 75: ...ing the printer driver 5 5 Installing a second printer Windows 95 98 only 5 11 Replacing the printhead cartridge 5 13 Printing on both sides of a card 5 16 Printing on thick cards 5 17 Printing bar co...

Page 76: ...ith the printer also conforms to the 1284 standard specifically the hardware requirement of this standard Verify the ECP parallel port assignment Windows query Windows 95 98 only This procedure does n...

Page 77: ...uide 5 3 Select Settings and then Control Panel from the Start menu to display the Control Panel window Figure 5 1 Display the Control Panel dialog box If you see ECP Printer Port here your ECP parall...

Page 78: ...uence or see the documentation that came with your PC for information on entering this program 4 In the PC BIOS setup program check to see that the parallel port mode is set to ECP If it is not set it...

Page 79: ...files If user profiles are set up already view the user profiles tab of the Passwords Properties dialog box Make sure Include Start Menu and Program groups in user settings is not selected while you a...

Page 80: ...atch the name on the front of your printer For example you might change DataCard Select Class to ImageCard S2 or UltraGrafix S Do not use the and characters in the name If you are attaching two ImageC...

Page 81: ...s documentation for instructions If there is an ImageCard UltraGrafix icon delete it 2 Select Settings and then Printers from the Windows NT Start menu 3 In the Printers dialog box click once on the p...

Page 82: ...driver name do not use the and characters The PC will not be able to enable the driver if you use those characters Printer sharing is not supported by the printer driver for Windows NT 4 0 If you are...

Page 83: ...ps listed in the Printer Permissions dialog box select the type of access for each user or group g Select the Add button to open the Add Users and Groups dialog box h Select the Show Users button i Se...

Page 84: ...e printer Properties dialog box open select the General tab b Make sure the printer is connected to the parallel port and is powered on c Click the Print Test Page button Windows NT prepares a test pa...

Page 85: ...a second parallel port if the PC is not equipped with two of them Exit the status monitor before installing the second driver To do this right click the icon for the printer and then select Exit from...

Page 86: ...LPT to display the entry for LPT2 6 Click the entry for LPT2 and select the Properties button to display the Properties dialog box 7 Click the Resources tab If you are trying to use a DMA channel for...

Page 87: ...ress the printhead cartridge latch lever down and lift the printhead cartridge up and off the swing arm see Figure 5 3 and Figure 5 4 5 Detach the printhead cable from the printhead cartridge see Figu...

Page 88: ...d to verify that the printhead cartridge is installed properly See Printing test cards in Chapter 2 for more information r 74030d23 Printhead cartridge latch lever Figure 5 3 Printhead cartridge latch...

Page 89: ...Guide 5 15 74030d4 Printhead cartridge Printhead cartridge cable Printhead cartridge slots Printhead cartridge pins Figure 5 5 Printhead cartridge and related components Express and S models shown ic...

Page 90: ...automatic double sided printing is the most effective and reliable method for duplex printing If you have an ImageCard UltraGrafix Express or S printer the way to print on both sides is to manually r...

Page 91: ...Sides Duplex Printing to Long Side Set Duplex Method to manual or automatic and then choose a ribbon type Click OK to close the Default Document Properties dialog box Always test your card design to...

Page 92: ...s printing a test card and evaluating the resulting print quality until you are satisfied with the quality For help with this contact your authorized service provider Printing bar codes If you want to...

Page 93: ...ation 2 On the Graphics tab make sure that Always auto detect ribbon type is selected and click the Apply button to send the value to the printer 3 Click OK to close the Properties dialog box Encoding...

Page 94: ...lick Apply to accept the settings you selected d In the Mag Stripe Settings tab select the encoding format and coercivity The encoding format you select corresponds to the fonts that you apply To find...

Page 95: ...his recommended point size Do not use typographic features such as character spacing on magnetic stripe text The magnetic stripe text along with graphics and text to print on the front of the card mus...

Page 96: ...s NT does not support printing over a network If you are using Windows 95 98 you can use the printer with Microsoft File and Print Sharing so that more than one PC can send card data to the printer Th...

Page 97: ...to the printer Properties window Do not change settings from within an application Security key issues The card creation application you use might require a security key on the parallel port You might...

Page 98: ...tails tab and click on the Spool Settings button In Windows NT click on the Scheduling tab Be sure to look at a file called README RTF for more information on using and working with the printer This f...

Page 99: ...safety information and trademark acknowledgments for the ImageCard or UltraGrafix photo ID printer Contents Emissions A 2 FCC notice USA A 2 Canada A 2 Europe A 2 Liability statement A 2 Proprietary...

Page 100: ...exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de b...

Page 101: ...rtaining to operation and repair of DataCard equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance o...

Page 102: ...ipment Keep safety interlocks on covers or panels functioning Disconnect the equipment from facility power when performing procedures which require no power input Acknowledgments DataCard is a registe...

Page 103: ...also has ordering information Contents List of supplies B 2 Card requirements B 3 Printhead cartridge B 3 Ribbon B 5 Cleaning supplies B 6 Ribbon cartridge B 7 Card cartridge B 7 Interface cable B 8 P...

Page 104: ...rd authorized service provider Extra ribbon cartridges Extra card cartridges Interface cables Power cables Power receptacle fuses Carrying cases for some printer models Publications Extended warranty...

Page 105: ...talled 0 020 in 0 508 mm to 0 030 in 0 762 mm plus or minus 10 percent for all cards when a smart card module is installed Card bow must be less than the thickness of the card see Figure B 1 74030c10...

Page 106: ...rinting 557654 001 3 color ribbon Standard cartridge for color printing 557655 001 Green dot Standard cartridge for printing thick cards 557656 001 If you do not see any stickers matching these descri...

Page 107: ...coat on the other side 806124 106 YMCT three colors and topcoat 806124 105 YMCK three colors and true black 806124 102 YMC three colors 806124 101 You can use the following ribbons with ImageCard or U...

Page 108: ...ng card if the printer has the magnetic stripe option part number 590408 002 ice0014s Figure B 6 Magnetic stripe cleaning card Duplex cleaning card part number 557668 001 if the printer has automatic...

Page 109: ...dge Card cartridge Card cartridge part numbers appear in table below Figure B 9 Card cartridge Printer model Cartridge color Part number ImageCard Express Green 555540 002 ImageCard S Smoked gray 5555...

Page 110: ...ure B 11 U S power cable Continental European power cable part number 556766 003 Australian power cable part number 556766 002 United Kingdom power cable part number 556766 010 Danish power cable part...

Page 111: ...74030c93 Power receptacle fuse Figure B 12 Power receptacle fuse The power receptacle fuse is a 2 5 amp slow blow fuse Carrying case Express S models only Carrying case part number 556741 001 556741...

Page 112: ...per s Kit with the part number 526720 001 Printer driver ImageCard UltraGrafix series Windows 95 98 and Windows NT 4 0 printer driver diskettes various part numbers as shown below You can get the most...

Page 113: ...Windows 3 5 deleting driver files 5 10 diagnostics program 3 7 dual sided printing 1 3 duplex module 1 8 duplex printing 1 3 3 19 B 6 E ECP parallel port cable for B 8 configuring and assigning 5 2 d...

Page 114: ...5 22 NTT magnetic stripe encoding method 2 15 5 21 O options available for the printer 1 2 P parallel port see ECP parallel port parallel port cable B 8 parallel port data error message 5 23 parts of...

Page 115: ...3 21 see also options software development kit SDK 5 24 software requirements 1 9 stacker 1 6 status information 3 6 status information display 3 7 status light 1 6 status monitor exiting from 3 7 3 1...

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