Data Translation DT9820 Series, User Manual

Page: 82 / 112

Chapter 6
70
E-Mail and Fax Support
You can also get technical support by e-mailing or faxing the
Technical Support Department:
• E-mail: You can reach Technical Support at the following address:
tsupport@datx.com
Ensure that you provide the following minimum information:
−
Your name,
−
Your company or organization,
−
A phone number,
−
An email address where you can be reached,
−
The hardware/software product you need help on,
−
A summary of the issue you are experiencing,
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Your contract number, if applicable, and
−
Your product serial number or purchase date.
−
Omitting any of the above information may delay our ability
to resolve your issue.
• Fax: Please photocopy and complete the form on page 69 , then
fax Technical Support at the following number: (508) 481-8620.
Support requests from non-contract and out-of-warranty customers
are processed with the same priority as telephone support requests.
World-Wide Web
For the latest tips, software fixes, and other product information, you
can always access our World-Wide Web site free of charge at the
following address: http://www.datatranslation.com