Data Translation DT9820 Series, User Manual

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Data Translation Support Policy
Data Translation, Inc. (Data Translation) offers
support upon the following terms and conditions at
prices published by Data Translation from time to
time. Current price information is available from
Data Translation, or its authorized distributor. If
Licensee elects to obtain support services from Data
Translation, Licensee must complete the Support
Order Form attached hereto and submit to Data
Translation the completed form, along with
Licensee's purchase order for support. Support will
only be provided for all (not less than all) Licensed
Processors (as defined in the Data Translation
Software License Agreement).
1. DEFINITIONS. Capitalized terms used herein
and not otherwise defined shall have the meanings
assigned thereto in the applicable Data Translation
Software License Agreement (the Agreement). The
following terms have the meanings set forth below:
Enhanced Release means a new release of any
Product that contains new features and may contain
corrections to previously identified errors. Enhanced
Releases are designated in the tenths digit of the
release designation (e.g., 1.2 is an Enhanced Release
from 1.1.x).
Maintenance Release means a new release of any
Product that contains corrections to previously
identified errors. Maintenance Releases are
designated in the hundredths digit of the release
designation (e.g., 1.2.2 is a Maintenance Release
from 1.2.1).
Major Release means a new version of any Product
that involves major feature changes. Major Releases
are designated in the ones digit of the release
designation (e.g., 2.0, 3.0, etc., are Major Releases).
2. DATA TRANSLATION'S OBLIGATIONS.
Subject to the terms of the Agreement, and this
Support Policy, Data Translation will provide the
following support services (Support Services) for the
Products comprising the Software, as they may be
used with the Licensed Processors:
(a) problem reporting, tracing and monitoring by
internet electronic mail; (b) telephone support for
problem determination, verification and resolution
(or instruction as to work-around, as applicable) on a
call-back basis during Data Translation's normal
weekday business hours of 8:30 a.m. to 5 p.m.
Eastern Time, excluding holidays; (c) one (1) copy of
each Maintenance Release for the Products
comprising the Software; (d) commercially
reasonable efforts to diagnose and resolve defects and
errors in the Software and Documentation; and (e)
furnishing of the maintenance and technical support
described above, for the current release and the
immediately previous Enhanced Release of the
Software. Support Services will be delivered in
English. Enhanced Releases and Major Releases can
be purchased by Licensee at a discount of twenty five
percent (25%) off the then-current list prices for such
releases.
3. EXCLUSIONS. Support Services do not include:
(a) the provision of or support for Products other than
those identified in the Agreement as to which the
applicable license and support fees shall have been
paid, including without limitation, compilers,
debuggers, linkers or other third party software or
hardware tools or components used in conjunction
with any Product; (b) services required as a result of
neglect, misuse, accident, relocation or improper
operation of any Product or component thereof, or the
failure to maintain proper operating and
environmental conditions; (c) support for processors
other than Licensed Processors or for Products
modified by or on behalf of Licensee; (d) repair or
restoration of any Software arising from or caused by
any casualty, act of God, riot, war, failure or
interruption of any electrical power, air conditioning,
telephone or communication line or any other like
cause.
It is Licensee's responsibility to have adequate
knowledge and proficiency with the use of the
compilers and various software languages and
operating systems used with the Products, and this
Support Policy does not cover training of, or detailed
direction on the correct use of these compilers,
operating systems, or components thereof. On-site