Data Translation DT9820 Series, User Manual

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Troubleshooting
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Information Required for Technical Support
Name:___________________________________________Phone__________________________
Contract Number: __________________________________________________________________
Address: _________________________________________________________________________
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Data Translation hardware product(s): __________________________________________________
serial number: _________________________________________________________________
configuration: _________________________________________________________________
Data Translation device driver - SPO number: ___________ ________________________________
_______________________________________________ version: _________________________
Data Translation software - SPO number:_______________ ________________________________
serial number: ________________________________ version:__________________________
PC make/model: ___________________________________________________________________
operating system: _____________________________ version:__________________________
Windows version: ______________________________________________________________
processor: ___________________________________ speed:___________________________
RAM: _______________________________________ hard disk space: ____________________
network/number of users: _______________________ disk cache:________________________
graphics adapter: _____________________________ data bus:_________________________
I have the following boards and applications installed in my system: ____________________________
________________________________________________________________________________
________________________________________________________________________________
I am encountering the following problem(s): ______________________________________________
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and have received the following error messages/codes: ____________________________________
________________________________________________________________________________
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I have run the board diagnostics with the following results: __________________________________
________________________________________________________________________________
You can reproduce the problem by performing these steps:
1. _______________________________________________________________________________
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2. _______________________________________________________________________________
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3. _______________________________________________________________________________
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