Data Translation DT9820 Series, User Manual

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Troubleshooting
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Service and Support
If you have difficulty using the DT9820 Series modules, Data
Translation’s Technical Support Department is available to provide
prompt technical assistance. Support upgrades, technical
information, and software are also available.
All customers can always obtain the support needed. The first 90
days are complimentary, as part of the product’s original warranty, to
help you get your system running. Customers who call outside of this
time frame can either purchase a support contract or pay a nominal
fee (charged on a per-incident basis).
For “priority support,” purchase a support contract. Support
contracts guarantee prompt response and are very affordable; contact
your local sales office for details.
Refer to the Data Translation Support Policy located at the end of this
manual for a list of services included and excluded in our standard
support offering.
Telephone Technical Support
Telephone support is normally reserved for original warranty and
support-contract customers. Support requests from non-contract or
out-of-warranty customers are processed after requests from original
warranty and support-contract customers.
For the most efficient service, please complete the form on page 69
and be at your computer when you call for technical support. This
information helps to identify specific system and
configuration-related problems and to replicate the problem in house,
if necessary.
You can reach the Technical Support Department by calling
(508) 481-3700 x1401.