Dalsa Piranha3, User Manual

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Piranha 3 User Manual
03-032-10216-02 DALSA
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5.4 Product Support
If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note:
You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
fax number
Complete Product Model
Number
(e.g. P3-80
-08k40
...)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer,
light sources, etc.)
Acquisition System software
(version, OS, etc.)
Power supplies and current
draw
Data rate used
Control signals used in your
application, and their frequency
or state (if applicable)
EXSYNC BIN
MCLK Other _______
Results when you run the
gcp
command
please attach text received from the camera after initiating
the command
Detailed description of problem
encountered.
please attach description with as much detail as appropriate
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
North America Europe Asia
Voice:
519-886-6000 +49-8142-46770 519-886-6000
Fax:
519-886-8023 +49-8142-467746 519-886-8023