Other Problems or Issues
This section describes problems that do not fit any of the categories above. Typically these
are issues found in the field under specific or unusual conditions.
Random Invalid Trigger Events
Do not change the exposure time while grabbing, else an Invalid Trigger Event may be
generated. This applies to any exposure mode or trigger source. The Invalid Trigger Event is
not catastrophic and only indicates the loss of a video frame. Stopping acquisitions first will
avoid this error.
Minimum Sapera Version Required
Save User Configuration Failed: An unusual error that occurred with no other Genie
control problem. The solution is to verify the minimum Sapera version used with the Genie
Framework. The Genie HM requires Sapera version 6.20 or later. The Genie Monochrome or
Color require Sapera version 6.10 or later. Sapera 7 or later is required for any Genie
installation with a computer running 64-bit Windows.
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Troubleshooting
Genie Monochrome Series-GigE Vision Camera
