TROUBLESHOOTING .................................................................................. 129
O
VERVIEW
................................................................................................ 129
Problem Type Summary ...................................................................... 130
Verifying Network Parameters .............................................................. 131
I
NSTALLATION
I
SSUES AND
F
UNCTIONAL
P
ROBLEMS
............................................... 132
The Windows Firewall Service Can Not Start .......................................... 132
D
EVICE
A
VAILABLE WITH
O
PERATIONAL
I
SSUES
.................................................... 133
Firmware Updates .............................................................................. 133
Power Failure During a Firmware Update–Now What? .............................. 133
Cabling and Communication Issues....................................................... 134
Acquisition Error without Timeout Messages ........................................... 135
Other Problems or Issues .................................................................... 136
CONTACT INFORMATION ........................................................................... 137
G
ENIE
S
ALES
I
NFORMATION
........................................................................... 137
G
ENIE
T
ECHNICAL
S
UPPORT
........................................................................... 138
6
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Genie Monochrome Series Overview
Genie Monochrome Series-GigE Vision Camera