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ESIE17-08
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Part 2. Troubleshooting
2.2. Error based troubleshooting
Page 40
15/11/18
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Version 1.1
R32 Sky-Air RZAG-M
2.2.3.3. “U2-00” – Power supply abnormality or instantaneous power failure
2.2.3.4. “U4-00” – Transmission abnormality between indoor unit and outdoor unit
Trigger
Effect
Reset
There is no zero-cross detected in
approximately 10 seconds (indoor unit
PCB).
Unit will stop operating.
Power reset via outdoor unit.
Abnormal voltage drop (< 150-180 V) is
detected by the DC voltage detection cir-
cuit.
Unit will stop operating.
Automatic restart after compressor
stand-by of 3 minutes.
Abnormal voltage rise is detected by the
over-voltage detection circuit.
Unit will stop operating.
Automatic restart after compressor
stand-by of 3 minutes.
Possible cause
Check
Corrective action
Faulty or disturbance of the power supply
(imbalance > 10%). Power drop. Short cir-
cuit.
Check if the power supply is conform with
regulations. No fluctuations in frequency.
Adjust power supply when required.
Power reset via outdoor unit.
Defective DC voltage detection circuit.
Check PCB with DC voltage detection cir-
cuit.
Replace PCB when required.
Defective over-voltage detection circuit.
Check PCB with over-voltage detection
circuit.
Replace PCB when required.
Defective PAM control part.
Check PAM control part.
Replace PAM control part when required.
Faulty compressor.
Check compressor.
Check connections and wiring of the com-
pressor.
Check expansion valve (liquid back
issue).
Check the refrigerant charge. Refer to the
nameplate for correct charge.
Replace compressor when required.
Investigate reason of breakdown.
Replace expansion valve when required.
Fix possible leak.
Faulty outdoor fan motor.
Check the fan motor.
Check fan motor connections and wiring.
Replace fan motor when required.
Adjust wiring when required.
Momentary drop of voltage.
-
Wait until compressor restarts.
Momentary power failure.
-
Wait until compressor restarts.
Faulty outdoor unit main PCB.
Check if the HAP LED is blinking in regu-
lar intervals.
Check if the correct spare part is installed.
Check if the outdoor main PCB receives
power.
Restore the power to the outdoor main
PCB.
Replace outdoor main PCB when HAP
LED is not blinking in regular intervals.
Faulty indoor unit main PCB.
Check if the HAP LED is blinking in regu-
lar intervals.
Check if the correct spare part is installed.
Check if the indoor main PCB receives
power.
Restore the power to the indoor main
PCB.
Replace indoor main PCB when HAP LED
is not blinking in regular intervals.
Trigger
Effect
Reset
Data sent from outdoor unit cannot be
received normally, content of the send
data is abnormal.
Unit will stop operating.
Power reset via outdoor unit.
Possible cause
Check
Corrective action
Faulty or disturbance of the power supply
(imbalance > 10%). Power drop. Short cir-
cuit.
Check if the power supply is conform with
regulations. No fluctuations in frequency.
Adjust power supply when required.
Power reset via outdoor unit.