CyberPower Remote Management System
51
T
roubleshooting
Problem
Solution
Unable to configure the
Remote Management
Card using method 1 or
method 2
1. Check the LED status, it is normal when the yellow and green
LEDs are both on.
If green LED is off :
►Check if the Remote Management Card is properly seated in
the device and the device has power.
If yellow LED is off :
►Ensure the network connection is good.
2. Ensure the PC being used is on the same local network subnet
as the CyberPower device you are trying to communicate with.
3. Ensure the Jumper on the Reset Pin is correctly installed.
Unable to ping the Remote
Management Card
1. Use method 1 and/or method 2 to get/set a correct IP address for
the Remote Management Card.
2. If the PC being used is on a different network subnet from the
Remote Management Card, verify the setting of subnet mask
and the IP address of gateway.
Lost the user name and
password
Please refer to the “Reset to Factory Default Setting / Recover from
a Lost Password
” section.
Default Network Setting
IP: 192.168.20.177
Subnet mask: 255.255.255.0
DHCP: On
Unable to access the Web
Interface
1. Ensure you can ping the RMCARD.
2. Ensure you are specifying the correct URL.
3. Ensure the HTTP/HTTPS access is enabled by logging in to the
card via CLI (Telnet or SSH client).
Unable to operate a SNMP
get/set
SNMPv1: Verify the community name.
SNMPv3: Verify the user profile configuration.
Unable to receive traps
1. Ensure the trap types (SNMPv1/SNMPv3) and trap receiver are
configured correctly.
2. Ensure the IP address of gateway is configured correctly if the
RMCARD and NMS are on a different network.
