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Cyberoam NetGenie User Manual Download Page 52

 

       

User Guide

 

 

Screen- Restart NetGenie Appliance  

 

Note: 
This action will only restart your NetGenie appliance. To reset appliance to factory default 
settings, keep the reset button (positioned next to the WPS switch of your appliance) pressed for 
5 seconds. While doing so, all past upgrades and configurations will be lost. 

 

How do I know that my NetGenie is having Internet connection? 

Internet connectivity can be checked by observing the WAN LEDs of NetGenie appliance. If it 
blinks green, it means your NetGenie appliance is able to connect to the Internet. To further 
confirm that NetGenie is connected with the Internet, you can use inbuilt diagnostics tools. 

 

1.  Go to 

Network Settings

 

 

Diagnostics

 

 

Ping

. 

2.  Enter 4.2.2.2 

in the “

IP Address/Host Name

” field and click “

Ping

”. 4.2.2.2 is the IP Address 

of one of the root DNS Servers pla

ced on the Internet. ‘Pinging’ 4.2.2.2 is the most popular way 

of checking Internet connectivity. 

 

 

Screen- Ping  

If your ISP link is working, it would give you following output with 0% packet loss, i.e., there is 
uninterrupted connectivity with the internet. 

 

 

Screen- Ping Result  

 

How can I verify that my NetGenie appliance is Wi-Fi enabled? 

By default, NetGenie appliance(s) are wireless enabled.  
Check WLAN/WPS LED of your NetGenie appliance. If it blinks green, it means Wi-Fi is enabled 

Summary of Contents for NetGenie

Page 1: ...User Guide User Guide Version 1 0 25 11 2014 B0101B1 20141120 NG11VH ...

Page 2: ... the role of age sensitive Parental Controls Truly Plug n Play NetGenie is a truly a Plug n Play security solution Give in the Internet feed Power it up and Whoosh you go Did I tell you you can connect to the Internet using any of the following VDSL ADSL DHCP Static PPPoE USB Threat free Wi Fi With NetGenie you can rest ensured that no one will be able to snoop into your Wi Fi It has been secured ...

Page 3: ...ers This will enable you to see who has surfed what and at what time This will enable you understand the Internet surfing pattern of your family members and tweak the security accordingly The logs and reports will also show you what kinds of threats are lurking over the Internet trying to get into your home NetGenie Secure your Family Simply NetGenie is the name of a quest a journey to achieve eas...

Page 4: ...r old 34 Does NetGenie support Remote NDIS based 3G 4G USB modems for Internet Access 35 What is NGsense 35 OR Does NetGenie support HTTPS based Web and Application Filtering 35 Will all my family members receive authentication page every time they try to access Internet through NetGenie 35 Do I need to manually add each website which I want to be allowed for my kid 35 How can I customize Website ...

Page 5: ...ork 51 What are the advantages of enabling Static IP lease on my Network 51 Internet access through my NetGenie appliance has stopped What should I do 51 How do I know that my NetGenie is having Internet connection 52 How can I verify that my NetGenie appliance is Wi Fi enabled 52 How can I wirelessly connect my laptop to NetGenie 53 Can I insert my telephone cable directly to my NetGenie applianc...

Page 6: ...tGenie Appliance 73 I have set time as per my local time zone but why is NetGenie still not showing it 73 Some Advanced Configuration 74 Do I have to need to provide credentials for accessing the Internet for Pin Protected Modems 74 Why do I need to clone the MAC address of my router 74 How can I make sure that if any user remains inactive for more than 10 minutes he she gets logged off 74 What is...

Page 7: ... Guide Organization This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements This guide is organized in three parts Part 1 Deploy your NetGenie Part 2 Protect your Family Part 3 What can NetGenie do for you ...

Page 8: ...ld and shaded font typeface Family Protection Topic titles Shaded font typeface Introduction Subtitles Bold Black typeface Notation conventions Navigation link Normal typeface Family Protection Device Whitelisting it means to open the required page click on Family Protection then on Device Whitelisting Notes and Prerequisites Bold typeface between black borders Note ...

Page 9: ... on your family s web activities NetGenie also gives you the flexibility to perform the Administrator role using any Internet access device at home After unboxing your NetGenie ensure that you have all these components available 1 One 1 NetGenie Wireless Base Unit NG11VH 2 Two 2 detachable Wi Fi Antennas 3 One 1 RJ 45 Ethernet Cable 4 One Telephone Cable i e RJ 11 Cable 5 One 1 Multi Country Power...

Page 10: ...s to access NetGenie http 10 1 1 1 2 Default Username admin 3 Default Password admin Appliance Reset Button To reset appliance to factory default settings keep the reset key pressed for 5 seconds While doing so all past upgrades and configurations will be lost ...

Page 11: ... power adapter into the socket on the back of the NetGenie Base Unit and the other end into the nearest main socket 3 Before you access the Internet through NetGenie make sure the power is switched on The Power LED on the front panel should turn green Note SSID and pass key pre secure your wireless network from any unauthorized access attempts Please note down your pass key for future reference Id...

Page 12: ...ing NetGenie XXXX you will be asked to enter the exact Security Pass Key printed on the sticker at the back of your appliance Please refer to Getting your NetGenie Ready section 3 Open your browser and go to the default IP Address i e https 10 1 1 1 to access NetGenie Web Admin Console Use the default User Name and Password i e admin to log in 4 You need to configure network settings to connect to...

Page 13: ...s i e http 10 1 1 1 to access NetGenie Web Admin Console Use the default User Name and Password i e admin to login 5 You need to configure network settings to connect to the Internet You can either run the NetGenie Network Configuration Wizard or configure the settings manually 6 Once you finish configuring necessary network settings start surfing the Internet Your computer is now secured with the...

Page 14: ... selecting NetGenie XXXX you will be asked to enter the exact Security Pass Key printed on the sticker at the back of your appliance 3 Enter the IP Address http 10 1 1 1 in the address bar Use the default User Name and Password i e admin to login 4 Go to Network Settings Internet 5 Select USB Modem and fill up the required details Refer Configuring USB Modem section for the same Once the valid det...

Page 15: ...s such as www google com 2 Next you will come across the following Admin Screen Use the default User Name and Password i e admin to login and click Login 3 To access the Network Configuration Wizard go to Network Settings and click Launch Network Configuration Wizard 4 Click Next to continue or Skip Wizard to configure the network settings manually 5 Select your Internet connection type i e VDSL A...

Page 16: ...User Guide 6 Select your country and ISP from the list Enter Username and Password provided by your ISP ...

Page 17: ...k Ok to exit the wizard Note Above screen shots are for VDSL ADSL connection type only In case of Ethernet click Next after selecting Ethernet as your Internet connection type and NetGenie will automatically connect to the Internet However for Ethernet connection type with a static IP Address you need to configure the Network settings manually through the NetGenie user interface ...

Page 18: ... configure the ADSL settings Select the DSL connection type as provided by your ISP Available Options ATM Asynchronous Transfer Mode PTM Packet Transfer Mode The basic difference between ATM Asynchronous Transfer Mode PTM Packet Transfer Mode is that ATM uses cells PTM uses packets for data transmission Cells are much smaller 53 bytes than standard packet switched networks After selecting the DSL ...

Page 19: ...nection Mode Displays the default Connection Mode Encapsulation Mode Select the Encapsulation Mode as provided by your ISP Service Category Select the Service Category as provided by your ISP Available Options 1 UBR without PCR 2 UBR with PCR 3 CBR 4 Non Realtime VBR 5 Realtime VBR Select IP QoS Scheduler Algorithm Select the QoS Scheduler Algorithm Available Options 1 Strict Priority 2 Weighted F...

Page 20: ... Options Normal Priority High Priority Select Connection Mode Displays the default Connection Mode Select IP QoS Scheduler Algorithm Select the QoS Scheduler Algorithm Available Options 1 Strict Priority 2 Weighted Fair Queuing Specify the Weight Value of the default queue from 1 to 63 and select the MPAAL Group Precedence from the list Apply Click to save changes Table Create PTM Screen Elements ...

Page 21: ...Password for connecting to the Internet Please contact your ISP if you lose them Go to Network Settings Internet Ethernet select Internet connection type as PPPoE and fill up the required details Screen Configure PPPoE Screen Elements Description Internet Connection Type PPPoE Interface Name ETH4 PPPoE Information Username Specify username provided by your ISP Password Specify password Service Nam...

Page 22: ...t is 3G 4G USB Modem Signal Strength Signal strength of the plugged in USB modem Country Select the Country Service Provider Select the service provider name Service Name Specify name of the service if required Dial Number Dial number of the selected service provider Authentication Select the checkbox if you want to enable authentication for your USB modem Username Specify the username if you have...

Page 23: ...ternet Ethernet Select the Internet connection type as Static and fill up the required details Screen Configure Static Internet Connection Screen Elements Description Internet Connection Type Static Interface Name ETH4 IP Address IP Address Specify IP Address provided by your ISP Subnet Mask Specify subnet mask of your network Gateway Specify gateway IP Address for your network ...

Page 24: ...ess Internet Congratulations If you are reading this it means you have installed NetGenie successfully Now simply open a new browser window and enter any website URL you want to visit in the address bar Part 2 Family Protection This section describes how to access and configure NetGenie security features to ensure threat free Web surfing for your entire family It contains the following sub section...

Page 25: ...g in This is a preventive measure to avoid unauthorized use of NetGenie Log out procedure To avoid unauthorized users from accessing NetGenie log out after you have finished working This will end your session and mark your exit from NetGenie Set System Time You need to update your local time zone in order to prepare time schedules for accessing the Internet and generating time based reports Go to ...

Page 26: ...ge Password De select this option to not allow the user to change his her password Default Enable Age Slider bar Drag the slider bar to reflect the appropriate age for any of your family members This selection will block any websites and applications deemed inappropriate for them Available options 0 8 Years Kids 9 12 Years Pre Teen 13 17 Years Teen 18 21 Years Young Adults 22 Adult Website List Cl...

Page 27: ... to customize NetGenie Web protection for the specific user E g Your 15 year old daughter shows interest in visiting a particular computer security forum which is blocked as per her age appropriate Internet access settings You can override these settings to allow her access to that particular website using Website List Screen Website List Note For family members under 8 years of age only select we...

Page 28: ...allowed and denied to a specific user For this click Application List icon to view allow or block a specific application category Expand the application tree to allow or block any specific application You can also use this page to configure schedule based application or application category access Screen Application List ...

Page 29: ...ow and enter any website URL in the address bar It will lead to an authentication screen Click the given image icon to log in and specify your password to proceed further Screen User Login Note Password is mandatory for family member s above 8 years of age ...

Page 30: ...nk Do you want to Whitelist this device if you do not want NetGenie to apply parental controls or ask for login every time you access the Internet using this device Provide your NetGenie administrator credentials and click Proceed to Whitelist the device ...

Page 31: ...User Guide Screen Device Whitelist Note Administrator credentials are required to Whitelist a device Screen Successful Device Whitelist ...

Page 32: ... NetGenie appliance in order to avail of the following facilities and subscriptions offered by NetGenie 1 Phone and Email support with extended hardware warranty 2 Access to Customer Portal To register your appliance 1 Log in to NetGenie with administrator credentials 2 Go to System Registration 3 Click the link given below SSN Serial Number Unique number associated with your NetGenie appliance It...

Page 33: ...interface Refer to Defaults section for NetGenie s default IP Address and administrator credentials How do I give safe Internet access to my 7 year old daughter Jane Follow the steps given below 1 Log in to NetGenie with administrator credentials 2 Go to Family Protection Add User 3 Specify Username and Password for your child Enable Allow user to change password checkbox to allow the user to chan...

Page 34: ...Internet Activity Reporting if you want to keep track of websites accessed by the user 11 Click Apply Follow steps 2 to 11 to create other users with different Internet access restrictions Screen Add User Is password mandatory for family members of all age groups No family members under 8 years of age might not be able to remember their password Hence having one is not mandatory for these users Wh...

Page 35: ...ill not be available Will all my family members receive authentication page every time they try to access Internet through NetGenie Yes if a user has been created for any of your family members they will be required to authenticate every time they try to access the Internet using NetGenie It is however possible to whitelist the device s in order to skip the authentication page Cyberoam recommends ...

Page 36: ...ist 4 Click the Website category which you want to allow block or set time based Internet access 5 Click to configure time based Internet access 6 To allow access to websites that are not categorized by NetGenie click Allow Uncategorized ...

Page 37: ...in my presence only i e when I am at home in the evening What should I do OR How can I apply time based Internet access Follow the steps given below to configure time based access for Games Web category 1 Log in to NetGenie with administrator credentials 2 Add or edit the user that has been created for your son 3 Click Web Categories List to edit access settings 4 Click against Games category to a...

Page 38: ...llowing steps allow you to access the blocked website s using administrator credentials 1 Specify administrator username and password 2 Click Proceed Screen Administrative Credentials I want to know the categorization for a Website Is there any way to know the same using NetGenie Yes NetGenie s Search Category feature allows you to find out the categorization for any given website URL 1 Log in to ...

Page 39: ...nappropriately categorized To submit your feedback click Submit feedback to NetGenie link I want to allow only Yahoo Messenger to my 10 year old daughter that too in the evening between 6 and 9 I also want to block any other chat messengers what should I do You can customize application access for your daughter Please follow the steps given below 1 Log in to NetGenie with administrator credentials...

Page 40: ...ication List 5 Click Yahoo Messenger to allow access It will turn green Screen Allow Application 6 Click against Yahoo Messenger to apply time based access and select the time slot when you want her to access Yahoo messenger ...

Page 41: ...igured properly 1 Enable smart phone tablet Wi Fi Please make sure that Wi Fi is enabled in your smart phone tablet 2 Enable NetGenie WPS Please check that WLAN WPS LED of your NetGenie appliance has turned green which means WPS is ON in your NetGenie appliance 3 Correct Pass Key Please make sure that you have entered correct pass key to access the NetGenie network Look for a sticker at the bottom...

Page 42: ...sers do I need to individually configure this setting for each and every user OR Is there any way to allow block websites globally No you do not need to individually allow or block websites for each and every user 1 Log in to NetGenie with administrator credentials 2 Go to Family Protection Website Exceptions to allow or block one or multiple websites globally 3 Click to add or to remove Website s...

Page 43: ...e 1 Login to NetGenie with administrator credentials 2 Add or Edit User for which uncategorized websites are to be blocked 3 Click Website Category List 4 Uncheck Allow Uncategorized Websites option and click OK ...

Page 44: ...se refer to Configure USB modem section for details My ISP has given me an IP Address where do I need to specify the same in NetGenie Please refer to Configure Static Internet Connection section How do I deal with websites that have not been categorized by NetGenie NetGenie provides the option of submitting feedbacks about websites that have not been categorized under the Website Categories presen...

Page 45: ... Feedback 4 Click Submit feedback to NetGenie link to suggest a category for the uncategorized website Screen Suggest Category 5 Enter the appropriate website category in the textbox given or click Refer existing category list ...

Page 46: ...rsion of the NetGenie Web Categorization database I want to ensure that Internet is accessible to my daughter only between 10 am and 7 pm How Do I Do That To ensure that Internet is accessible to your daughter only between 10 am and 7 pm you need to set time controls for her To set time controls follow the steps given below 1 Log in to NetGenie using administrator credentials 2 Add or Edit user th...

Page 47: ...lick Set Time Controls link to set Internet access timing for that user Select the time interval that is to be allowed as shown in the figure below 4 Click OK to set time interval and Apply on the edit user page to save changes for the user ...

Page 48: ...ery time If you are logging in as an existing user please refer to User Internet Access section to learn how to whitelist a device OR 1 Log in to NetGenie with administrator credentials 2 Go to Family Protection Device Whitelist 3 Specify MAC address of your device 4 Specify description if required 5 Click Add to whitelist your laptop smart phone 6 Follow step 3 to 5 if you want to whitelist other...

Page 49: ...ecify new password to access NetGenie It can be 16 characters long 5 Confirm new password 6 Click Apply to save the changes Screen Change Administrator Password How can I view system and security status of my NetGenie Appliance You can view system and security module details from System Overview page This page displays following details of NetGenie appliance System Information Active Connection s ...

Page 50: ...of Web Protection service Activity Reporting Status of logging and reporting service Parental Control Status of Parental Control service Subscription Status Subscription Type Type of subscription module Possible options NetGenie Security Subscription NetGenie Support Subscription Expiry Date Expiry date of the respective subscription module Status Status of the respective subscription module Possi...

Page 51: ...quarantined from this multicast traffic to prevent flooding With the help of Snooping Support NetGenie is able to keep track of multicast traffic that is tunneled within the network To enable IGMP Relay and Snooping Support for your configured Internet connection type go to Network Settings Internet and select the checkbox against Enable IGMP Can I make DHCP Reservations on my Network OR What are ...

Page 52: ...net To further confirm that NetGenie is connected with the Internet you can use inbuilt diagnostics tools 1 Go to Network Settings Diagnostics Ping 2 Enter 4 2 2 2 in the IP Address Host Name field and click Ping 4 2 2 2 is the IP Address of one of the root DNS Servers placed on the Internet Pinging 4 2 2 2 is the most popular way of checking Internet connectivity Screen Ping If your ISP link is w...

Page 53: ... machine s system tray bottom right of your screen and select NetGenie XXXX After selecting NetGenie XXXX you will be asked to enter the exact Security Pass Key printed on the sticker at the bottom of your appliance This will connect you to the NetGenie appliance over Wi Fi NetGenie also supports push button WPS to ensure easy and secure wireless network Push the WPS button on the backside of the ...

Page 54: ...ess Point 4 Click Apply to save the changes Screen Hide SSID Can I change the name of my Network Yes you can change the name and password of your network 1 Log in to NetGenie with administrator credentials 2 Go to Network Settings Wireless 3 Specify new name of your network in SSID field 4 Select checkbox Show Password to view current password 5 Specify new password for your network in WPA Key fie...

Page 55: ...NetGenie allows you to bind a particular user with a SSID Meaning every time a user connects to Internet through the SSID all the Security Policies configured for the user are automatically activated Follow the steps given below 1 Log in to NetGenie with administrator credentials 2 Go to Network Settings Wireless and select the checkbox Enable Wireless 3 Click icon to add a custom SSID 4 Specify a...

Page 56: ... Prevention Application Control signature database automatically updates every 6 hours Can I manually update Intrusion Prevention Application Control signature database Yes you can manually update NetGenie Intrusion Prevention Application Control signature database if you do not want to wait 6 hours to get the updated signatures 1 Log in to NetGenie with administrator credentials 2 Go to System Si...

Page 57: ...Diagnostic Tools Diagnostic tools can be used to identify appliance related problems and aid the administrator to take corrective action To use NetGenie diagnostic tools 1 Login to NetGenie using administrator credentials 2 Go to Network Settings Diagnostics page ...

Page 58: ...ivity of over your local network over your active Ethernet and Wi Fi ports Access Points 2 This is an automatic functionality Test the connection to your internet service provider Use to 1 Ensure that NetGenie is connected to your Internet Service Provider 2 Click the Test button to display the Link Status of your WAN link ...

Page 59: ...name 3 Check for packet loss To use Ping enter the IP Address or Host name in the Ping Section and click Ping Screen Ping Screen Ping Result Name Lookup Use to query the Domain Name Service for information about domain names and IP Addresses To use Name Lookup enter the IP Address or Host name in the Name Lookup Section and click Name Lookup Screen Name Lookup ...

Page 60: ...ute to display the route path and measure the transit delays loss of packets across an Internet Protocol IP network To use Trace Route enter the IP Address or Host name in the Trace Route Section and click Trace Route Screen Trace Route Screen Trace Route Result ...

Page 61: ...signatures and firmware upgrades available for your NetGenie appliance 1 https customer netgenie net 2 http download netgenie net How can I upgrade my NetGenie firmware version You can upgrade NetGenie firmware to the latest firmware available Availability of latest firmware can be checked in various ways To know how to check firmware availability click here NetGenie can be upgraded in 3 ways Auto...

Page 62: ...rade and click Yes in the following warning screen Screen Firmware Upgrade The appliance will automatically download the latest firmware available upgrade the firmware and reboot the system This takes a few minutes It is advisable to not interrupt the upgrade process by closing the window From GUI To Upgrade NetGenie to the latest firmware manually follow the steps given below 1 Log in to NetGenie...

Page 63: ...y download the latest firmware available upgrade the firmware and reboot the system This takes a few minutes It is advisable to not interrupt the upgrade process by closing the window Manual Upgrade To upgrade NetGenie to the latest firmware manually follow the steps given below 1 Download the latest available firmware from http customer netgenie net http download netgenie net 2 Log in to NetGenie...

Page 64: ...es It is advisable to not interrupt the upgrade process by closing the window Can I save my current NetGenie configuration for future use i e in case of system crash or change in settings Yes you can take the back up of your current NetGenie configuration and restore it at a later stage 1 Log in to NetGenie with administrator credentials 2 Go to System Config Manager 3 Click Export to download the...

Page 65: ...k a few days back What should I do to restore my NetGenie settings OR How to restore configuration back up in NetGenie appliance To restore NetGenie configuration 1 Log in to NetGenie with administrator credentials 2 Go to System Config Manager 3 Browse the back up file stored in your machine 4 Click Upload to restore back up Screen Restore Back up ...

Page 66: ...actory Default Configuration Logs and Reports I want to find out which websites are being accessed by my son in my absence How can I check it NetGenie provides a wide range of logs and reports user specific web activity reports malware and intrusion prevention reports application usage reports and a lot more Go to Logs and Reports Web Activity to view the list of websites visited by your son Web a...

Page 67: ... Addresses along with dates time categories actions taken messages and severity You can perform search queries in the Application activity logs based on dates and keywords Screen Application Activity Can I have visibility of users who are accessing Internet through NetGenie Yes you can view details of live users from Logs and Reports Connected Users page This page displays details of connected DHC...

Page 68: ...n Logged in Users How can I view details of Intrusion attempts detected by NetGenie Go to Logs and Reports Intrusion Prevention to view the list of all intrusion attempts detected and blocked by NetGenie Intrusion Prevention logs displays intrusion prevention signature ID along with source destination date time user message severity and action taken by NetGenie intrusion prevention engine ...

Page 69: ...ated or deleted 3 Any Interface is created or updated 4 Any device is whitelisted 5 Signatures upgraded on an appliance 6 Any user is created updated deactivated or deleted 7 Any VPN tunnel is created established disconnected or deleted Remote Management Can I remotely manage my NetGenie appliance s Yes you can remotely manage all your NetGenie appliances by enabling NetGenie s on Cloud Management...

Page 70: ... make changes to my NetGenie appliance from NCMS Yes you can make changes to your NetGenie appliance s using NCMS even when you are away from your office This way NCMS enables secure remote management of your NetGenie appliances To know more about how you can edit your NetGenie appliance settings using NCMS please refer to NCMS User Guide What is Internet Watch List Internet Watch List on your NCM...

Page 71: ... Syslog Configuration 5 Specify port number in the range of 1 to 65535 Default port number is 514 6 Click Apply to save changes Is there any way to turn off NetGenie s logging feature Yes you can disable NetGenie s logging feature not recommended by following steps below 1 Log in to NetGenie with administrator credentials 2 Go to Remote Mgt Configuration 3 Deselect the check box against Enable all...

Page 72: ...otely To configure TR 069 follow the steps given below 1 Log in to NetGenie with administrator credentials 2 Go to Remote Mgt TR 069 Client and select the check box against Enable TR 069 Client 3 Specify Inform Interval in seconds 4 Specify the Auto Configuration Server ACS URL Address as provided by your ISP 5 Specify ACS User Name and Password as provided by your ISP 6 Select the WAN Interface t...

Page 73: ...nostics functionality go to Network Settings Diagnostics For more details refer to the FAQ What is the use of Diagnostic Tools I have set time as per my local time zone but why is NetGenie still not showing it NetGenie communicates with NTP servers over Internet to update system time If NetGenie does not have Internet connectivity system time will not be synchronized with NTP server Hence perform ...

Page 74: ...ll be different from that of your new router We recommended you to clone the MAC address in order to ensure uninterrupted connectivity The given steps below enable you to clone the MAC address of your router 1 Log in to the NetGenie with administrator credentials 2 Go to the advanced configuration page by accessing this link 3 Under the ETH4 MAC Configuration section clone the original MAC address...

Page 75: ... servers Web FTP and Gaming with different IPs and ports internally It will hide service s running on your network To configure port forwarding in NetGenie 1 Log in to NetGenie with administrator credentials 2 Go to Security Port Forwarding 3 Specify application name for which you want to create port the forwarding rule 4 Select the applicable Protocol from the drop down list 5 Specify IP Address ...

Page 76: ...e with that of user devices To know how to set system time click here Scenario 2 Your NetGenie is not connected with the Parental Control Server Check connectivity by going to System Overview Some of the reasons why NetGenie is disconnected are 1 Your DNS Server is not working Check DNS settings of NetGenie from Network Settings Internet 2 Your ISP does not allow access to ports that NetGenie uses...

Page 77: ... and ports internally It will hide service s running on your network To configure port forwarding in NetGenie 1 Log in to NetGenie with administrator credentials 2 Go to Security Port Forwarding 3 Specify application name for which you want to create port forwarding rule 4 Specify start and end ports for the application 5 Specify IP Address of the server where the application is hosted 6 Click Add...

Page 78: ...the IP Addresses in the same way as websites Can I access NetGenie over Internet Pre requisite You must know public IP Address of your network provided by your ISP in order to access NetGenie over Internet Yes you can access your NetGenie appliance over Internet Please follow given below steps 1 Log in to NetGenie with administrator credentials 2 Go to System NetGenie Access 3 Click checkbox again...

Page 79: ...DHCP DSL ATM Static DSL ATM PPPoE DSL ATM Static DSL PTM Bridge DSL PTM PPPoE DSL PTM DHCP DSL PTM Static Ethernet DHCP Static PPPoE USB Modem USB 3G USB 4G IP Address WAN IP Address of NetGenie appliance with Renew button in case of DHCP Internet connection type Network Mask Network mask IP Address Gateway IP Address of NetGenie gateway Primary DNS Server IP Address of primary DNS server Secondar...

Page 80: ... To do it 1 Log in to NetGenie with administrator credentials 2 Go to Network Settings Local Network 3 Specify a new IP Address for your NetGenie appliance 4 Select checkbox against Enable DHCP server if you want NetGenie to lease IP Addresses to multiple devices 5 Specify the Start IP Address End IP Address to be leased by NetGenie 6 Click Apply to save changes Screen Local Network ...

Page 81: ...ss of your gaming device in Source Device IP 4 Click Add Custom Service option from Service drop down 5 Specify service name to be blocked along with port number and protocol and click Apply Screen Add Service 6 Specify action item as Block 7 Click Apply to save changes Screen Firewall Rule The newly created custom service s will be added in the list of Custom Service List Click to remove created ...

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