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CyberData Corporation

930367H

Operations Guide

Appendix B: Troubleshooting/Technical

Support

B.1 Frequently Asked Questions (FAQ)

Go to the following URL to see CyberData’s list of frequently asked questions:

http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv2/faqs.html

B.1.1 Documentation

The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation at:

http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv2/docs.html

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Summary of Contents for 11092

Page 1: ...P V2 Paging Server Operations Guide SIP Compliant Part 011092 Document Part 930367H for Firmware Version 6 2 0 CyberData Corporation 3 Justin Court Monterey CA 93940 831 373 2601 The IP Endpoint Compa...

Page 2: ...nd or hardware OPEN SOURCE STATEMENT Certain software components included in CyberData products are subject to the GNU General Public License GPL and Lesser GNU General Public License LGPL open source...

Page 3: ...on 930367H Operations Guide Revision Information Revision 930367H which corresponds to firmware version 6 2 0 was released on September 6 2011 and has the following changes Adds Section 1 1 How to Ide...

Page 4: ...an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the app...

Page 5: ...hat is a safety policy or protection of property The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment It is the responsibility of the...

Page 6: ...io Video Profile Cat 5 TIA EIA 568 B Category 5 DHCP Dynamic Host Configuration Protocol LAN Local Area Network LED Light Emitting Diode Mbps Megabits per second NTP Network Time Protocol PBX Private...

Page 7: ...iguration GUI 10 SIP Settings 10 2 4 2 V2 Paging Server Web Page Navigation 11 2 4 3 Log in to the Configuration GUI 12 2 4 4 Configure the Device Parameters 15 2 4 5 Configure the Network Parameters...

Page 8: ...de of the United States 49 B 3 3 Spare in the Air Policy 49 B 3 4 Return and Restocking Policy 50 B 3 5 Warranty and RMA Returns Page 50 Appendix C How to Use the Multicast Extensions 51 C 1 Sending I...

Page 9: ...mpliant IP PBX s that do not support grouping of SIP endpoints or paging can now support up to 100 different paging zones 1 1 How to Identify This Product To identify the VoIP V2 Paging Server look fo...

Page 10: ...s TFTP and web based firmware upgrades PoE enabled Connector for optional external power supply Unbalanced line level input and output for mono audio 1 3 Supported HTTP Web based configuration Provide...

Page 11: ...ent PoE or 48V DC Connection Speed 10 100 Mbps Protocol SIP compliant Audio standard Unbalanced line level input and output for mono audio Line In Input Signal Amplitudes Input Impedance 2 0 VPP maxim...

Page 12: ...ker 2 1 Parts List The packaging for the V2 Paging Server includes the parts in Table 2 2 Table 2 2 Parts List Quantity Part Name Illustration 1 V2 Paging Server 1 Installation Quick Reference Guide 1...

Page 13: ...67H Operations Guide 5 2 2 Typical Installation Figure 2 2 illustrates how the V2 Paging Server is normally installed as part of a paging system Figure 2 2 Typical Installation CyberData VoIP Speakers...

Page 14: ...cable from the V2 Paging Server Ethernet port to your network As an alternative to PoE you can plug one end of a 48V DC power supply into the Paging Server and plug the other end into a receptacle If...

Page 15: ...on Once the device has been initialized this LED blinks at one second intervals The square GREEN AMBER Link LED above the Ethernet port indicates that the network connection has been established The L...

Page 16: ...aging Server CyberData Corporation 930367H Operations Guide 8 2 3 4 Announcing the IP Address To announce the IP address for the V2 Paging Server briefly press and then quickly release the RTFM switch...

Page 17: ...lt settings are restored The default parameters for access are shown in Table 2 3 To restore these parameters to the factory default settings 1 Press and hold the RTFM switch until the status and pagi...

Page 18: ...2 Username and Password for Configuration GUI Determine the Username and Password that will replace the defaults after you initially log in to the configuration GUI The Username is case sensitive and...

Page 19: ...e Table 2 4 V2 Paging Amplifier Web Page Navigation Web Page Item Description Link to the Home page Link to the Device Configuration page Link to the Networking page Link to go to the SIP Configuratio...

Page 20: ...in DHCP mode To get to the Home page use the discovery utility to scan for the device on the network and open your browser from there Note To work with the V2 Paging Server configuration after the in...

Page 21: ...Setting Up the V2 Paging Server Configuring the V2 Paging Server CyberData Corporation 930367H Operations Guide 13 Figure 2 8 Home Page...

Page 22: ...escription Device Settings Device Name Shows the device name 25 character limit Change Username Type in this field to change the username 25 character limit Change Password Type in this field to chang...

Page 23: ...ng the V2 Paging Server CyberData Corporation 930367H Operations Guide 15 2 4 4 Configure the Device Parameters 1 Click the Device Configuration button to open the Device Configuration page See Figure...

Page 24: ...s and port specified on the web page Note Ideally the specified address and port will match that of a low priority MGROUP such as background music on the speakers or paging amplifiers Note When line i...

Page 25: ...930367H Operations Guide 17 2 4 5 Configure the Network Parameters Configuring the network parameters enables your network to recognize the V2 Paging Server and communicate with it Click Network Setup...

Page 26: ...d Network Settings Shows the settings stored in non volatile memory IP Addressing Select either DHCP IP Addressing or Static IP Addressing by marking the appropriate radio button If you select Static...

Page 27: ...ta Corporation 930367H Operations Guide 19 2 4 6 Configure the SiP Parameters The SIP parameters enable the V2 Paging Server to contact and register with the SIP server On the Home page click SIP Conf...

Page 28: ...r 8 character limit SIP User ID Type the SIP User ID up to 64 alphanumeric characters Authenticate ID Type the Authenticate ID up to 64 alphanumeric characters Authenticate Password Type the Authentic...

Page 29: ...ister on Reboot a Select Yes to automatically unregister the V2 Paging Server when you reboot it b Select No to keep the V2 Paging Server registered when you reboot it 6 In the Register Expiration fie...

Page 30: ...he following 1 On the SIP Configuration page Figure 2 12 make sure that the Register with a SIP Server parameter is not selected 2 Type the IP address of the remote device that you want to contact int...

Page 31: ...V2 Paging Server CyberData Corporation 930367H Operations Guide 23 2 4 7 Configure the Night Ringer Parameters 1 Click on the Nightringer button to open the Nightringer Configuration page See Figure 2...

Page 32: ...cter limit Local SIP Port Type the Local SIP Port number default 5061 8 character limit Note This value cannot be the same as the Local SIP Port found on the SIP Configuration Page User ID Type the Us...

Page 33: ...ddresses and port numbers when configuring multicast paging speakers To assign a multicast address you must first configure the CyberData VoIP speakers that you want to put into a paging zone by enter...

Page 34: ...Setting Up the V2 Paging Server Configuring the V2 Paging Server CyberData Corporation 930367H Operations Guide 26 Figure 2 15 PGROUPS Setup continued...

Page 35: ...Setting Up the V2 Paging Server Configuring the V2 Paging Server CyberData Corporation 930367H Operations Guide 27 Figure 2 16 PGROUPS Setup continued...

Page 36: ...and port number combination which represents one of the 100 zones that the paging server will support initially Each speaker can still be part of 100 other paging zones in addition to the one page al...

Page 37: ...2 4 10 Configure the Audio Parameters Click the Audio Config button to open the Audio Configuration page See Figure 2 17 The Audio Configuration page is used to add custom audio to the board User uplo...

Page 38: ...Setting Up the V2 Paging Server Configuring the V2 Paging Server CyberData Corporation 930367H Operations Guide 30 Figure 2 18 Audio Configuration Page...

Page 39: ...seven 8 corresponds to the spoken word eight 9 corresponds to the spoken word nine Dot Corresponds to the spoken word dot 24 character limit Audiotest Corresponds to the message This is the CyberData...

Page 40: ...1 User created Audio Files User created audio files should be saved in the following format RIFF little endian data WAVE audio Microsoft PCM 16 bit mono 8000 Hz You can use the free utility Audacity...

Page 41: ...the V2 Paging Server CyberData Corporation 930367H Operations Guide 33 When you export an audio file with Audacity save the output as WAV Microsoft signed 16 bit PCM Figure 2 21 WAV Microsoft signed...

Page 42: ...ns Guide 34 2 4 11 Configure the Event Parameters Click the Event Config button to open the Event Configuration page Figure 2 22 The Event Configuration page specifies a remote server that can be used...

Page 43: ...Remote Event Server URL Type the Remote Event Server URL 127 character limit Events Enable Call Active Events When selected Call Active Events are enabled Enable Call Terminated Events When selected...

Page 44: ...rdata NAME CyberData VoIP Device MAC 0020f70015b6 event POWERON event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 199 Content Type application x ww...

Page 45: ...TP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f700...

Page 46: ...orm urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event RELAY_DEACTIVATED event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent...

Page 47: ...g Server CyberData Corporation 930367H Operations Guide 39 2 4 12 Configure the Autoprovisioning Parameters 1 Click the Autoprovisioning button to open the Autoprovisioning Configuration page See Figu...

Page 48: ...ing Enable Autoprovisioning See 2 4 12 1 Autoprovisioning Get Autoprovisioning from DHCP See 2 4 12 1 Autoprovisioning Autoprovisioning Server IP Address See 2 4 12 1 Autoprovisioning 15 character lim...

Page 49: ...Put this file into your TFTP server directory and manually set the TFTP server address on the board It is not necessary to set every option found in the autoprovisioning template As long as the XML i...

Page 50: ...minutes a service is started on startup that will wait the configured number of minutes and then try to re download its autoprovisioning file It will compare its previously autoprovisioned file with...

Page 51: ...device uses the file name to determine when to download a new audio file This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server the...

Page 52: ...Table 2 14 shows the web page items on the Upgrade Firmware page Table 2 14 Upgrade Firmware Parameters Web Page Item Description File Upload Firmware Version Shows the current firmware version Please...

Page 53: ...age as instructed in Section 2 4 3 Log in to the Configuration GUI 4 Click the Update Firmware button to open the Upgrade Firmware page See Figure 2 24 5 Click Browse and then navigate to the location...

Page 54: ...rectory you created in Step 1 the directory that contains the files to be uploaded For example in tftpd l s tftpboot your_directory_name A 1 2 In a Windows Environment You can find several options onl...

Page 55: ...erData s list of frequently asked questions http www cyberdata net products voip digitalanalog pagingserverv2 faqs html B 1 1 Documentation The documentation for this product is released in an English...

Page 56: ...orm submission Phone 831 373 2601 Ext 333 Email support cyberdata net Returned Materials Authorization To return the product contact the Returned Materials Authorization RMA department Phone 831 373 2...

Page 57: ...cement goods even if CyberData is informed in advance of the possibility of such damages B 3 1 Warranty RMA Returns within the United States If service is required you must contact CyberData Technical...

Page 58: ...ent for information on our return guidelines and procedures For End Users please contact the company that you purchased your equipment from for their return policy B 3 5 Warranty and RMA Returns Page...

Page 59: ...are one or more multicast routers attached to the first hop subnet To provide meaningful scope control the multicast routers support the notion of TTL thresholds which prevent datagrams with less tha...

Page 60: ...g fetch the interface flags via the SIOCGIFFLAGS ioctl and see if the IFF_MULTICAST flag is set Normal applications should not need to use this option it is intended primarily for multicast routers an...

Page 61: ...ket may claim a membership in a particular group and the host will remain a member of that group until the last claim is dropped The memberships associated with a socket do not necessarily determine w...

Page 62: ...ge of the above facilities can be found in the programs accompanying this distribution such as ping mtest and rwhod C 3 Establishing a Default Multicast Interface Selection of the default multicast in...

Page 63: ...ear ether allmulti flag p ifname 1 0 set clear ether promisc flag q quit where g g g g is an IP multicast address e g 224 0 2 1 i i i i is the IP address of a local interface or 0 0 0 0 ifname is an i...

Page 64: ...I 12 configurable parameters 14 16 18 configuration information 10 configuration page configurable parameters 14 16 18 connecting the V2 paging server 6 connection speed 7 specification 3 verifying 7...

Page 65: ...setting multicast line in to multicast setting line in line in to multicast setting 16 link light 7 Linux setting up a TFTP server on 46 local SIP port 20 log in address 12 logging in to configuration...

Page 66: ...ration 14 SIP server parameters configuring 10 SIP settings 20 SIP setup button 14 19 Spare in the Air Policy 49 speaker operations verifying 15 specifications 3 static addressing 10 18 static IP addr...

Page 67: ...Operations Guide 930367H CyberData Corporation 59 Y yellow activity light 7...

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