Cutera Excel V+, Operator'S Manual, Page: 63 / 112

55
EXCEL V+ OPERATOR MANUAL
D2325, REV A, 2/19
Inadequate or no aiming beam.
System displays error code 1225 or 1230 during the procedure.
System shuts down during operation with no touchscreen display.
Low or no energy output (patient reports no sensation) from handpiece.
Probable Cause The aiming beam is either set to “OFF” or at a low setting.
Suggestion Go to READY mode and adjust the aiming beam intensity on
the excel V+ Information & Adjustment Screen. If adjusting
the aiming beam does not resolve the problem, contact
Cutera Service (
refer to Appendix D).
Probable Cause CoolView handpiece cooling tip is above the preset tempera-
ture.
Suggestion Do not use a thick layer of gel as this increases the cooling
requirement.
Ensure that the heat exchanger on the bottom of the system
is free of dust and debris. See the
Routine User Mainte-
nance topic.
Ensure that the room temperature is below 27° C.
Probable Cause The building power (main electrical service) has been inter-
rupted.
Suggestion Verify and/or turn on the building power.
Probable Cause The system main power circuit breaker has tripped.
Suggestion Place the system main power circuit breaker in the UP posi-
tion.
Probable Cause Remote interlock is in use and the treatment room door has
been opened.
Suggestion Close the treatment room door and restart the system.
Probable Cause A handpiece lens is dirty or damaged.
Suggestion Confirm that laser energy is not being emitted on the test
area, such as on an arm. Check to see if the aiming beam is
present. Clean the lens as described in this manual.
If the problem is not resolved, contact Cutera Service ( refer
to Appendix D ).