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PROBLEM
POSSIBLE CAUSE
REMEDY
Bicycle has reduced range and/or
speed
Low batteries
Charge batteries for recommended time
Faulty or old batteries
Replace batteries
Low tire pressure
Inflate tires to recommended pressure
Brakes dragging against rim
Adjust brakes and/or rim
Riding in hilly terrain, headwind, etc.
Reduced range to be expected in these
types of terrain and/or weather conditions
Hub motor makes a "clicking"
noise and has reduce power and/
or shuts off
Low batteries
Charge batteries for recommended time
Damaged planetary gears
Replace hub motor/wheel
No power when the switch is
turned "ON"
Blown fuse
Replace fuse
Loose connectors
Check all connectors
Broke wire
Inspect all wires for damage
Faulty switch
Replace switch and retest
Faulty controller
Replace controller and retest
Bicycle operates OK but battery
gauge does not light up
Loose connectors
Check throttle and/or battery gauge con-
nectors
Damaged wires
Inspect all wires
Faulty battery gauge
Replace battery gauge
Battery gauge lights up but bicycle
does not operate
Faulty brake inhibitor
Replace brake inhibitor(s) and retest
Loose motor wire connector
Check motor wire connector
TMM sensor not adjusted
Re-adjust TMM sensor
PROBLEM
POSSIBLE CAUSE
REMEDY
Bicycle runs at full speed without
pedaling
Faulty TMM sensor (Enlightened Series)
Replace TMM sensor and retest
Faulty throttle
Replace throttle and retest
Faulty controller
Replace controller and retest
Bicycle (RMB or STB Series)
works in TAG mode but not in PAS
mode
Sensor and sensor ring not aligned
Realigned so gap between sensor and
sensor ring is 1-2mm
Faulty "White Box"
Replace "White Box" and retest
Battery indicates full charge when
tested at the charger port but
bicycle does not operate
Blown fuse
Replace fuse
Loose connectors
Check all connectors
Poor contact between battery terminals
Inspect and clean battery terminals
Throttle (on bicycles so equipped)
does not spring back to neutral
position
Grip jammed against throttle
Reposition grip so gap between it and the
throttle is 1-2mm
Faulty throttle
Replace throttle
Bicycle has intermittent power
Loose connectors
Check all connectors
Loose fuse
Check fuse connector
Damaged wires
Inspect all wires
Charger shows a full charge in an
unusually short amount of time
Faulty charger
Replace charger
Faulty batteries
Replace batteries
Indicator light on charger not illu-
minated when charger is plugged
into outlet
Outlet has no power
Check outlet for power
Blown fuse (Li-Ion chargers)
Replace fuse
Faulty charger
Replace charger
Charger (Li-Ion) indicator light
only flashes orange and never
changes to red
Damage wire from charger port to battery
Inspect wire
Faulty batteries
Replace batteries