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Chapter 3: Trouble Shooting
No display on LCD or the unit does not operate when the power is on.
¾
Check the connections for the power cable and ensure that the power outlet is working
correctly.
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Make sure that the rear-panel power voltage setting matches the voltage of your power
outlet.
¾
If the autoloader was stored in a location where the temperature dropped below 32°F (0°C)
within the past 24 hours, leave the autoloader in a warm room with a temperature of at
least 65°F (19°C) for four hours prior to powering the autoloader on.
Drives cannot read disc and shows error message.
¾
Check the format of the master CD/DVD/BD
¾
Check the master CD/DVD/BD itself for damage.
¾
Your master disc may be copy protected. Normally, most of the Blu-Ray or DVD movies
and some of the CDs you purchase from stores have copy protection encoded on them.
Buttons do not function.
¾
The autoloader may still be busy performing a task. Give it some time and press the button
again. To interrupt the current running process, press the
ESC/Escape
button and hold it
for several seconds. If it still doesn't work, turn the machine off, and then restart the
machine after a minute.
Copy completed, but the copies are not readable / executable.
¾
Use the “compare” feature to check the copied disc (data discs only).
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Based on our experience, the quality of your media plays a big role on this part. Try to use
high quality media to prevent such problems.
¾
Use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your
BD/DVD/CD Player/ROM may not be compatible with recordable BD/DVD/CD disc.
The failure rate is high.
¾
Lower the “write speed” and try again. See “Select Burn Speed” on page 23.
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The quality of your blank discs may be poor.
¾
The quality of your master disc may be poor.
Do I need to upgrade my autoloader's firmware?
¾
Unless your system is getting unstable, we strongly suggest not upgrading your
autoloader's firmware. Please contact Tech Support if your system is getting unstable.
Cannot boot-up or fails to upgrade firmware.
¾
Contact Tech Support.
Can I load data directly from my computer to my autoloader's Hard Drive?
¾
No, your autoloader's Hard Drive has a unique file system that computers will not
recognize. Thus, you can't perform any read/write operations to the Hard Drive from your
computer.