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CSS Laboratories
Section 3 – Maintenance and Troubleshooting
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CD-ROM DRIVE PROBLEMS
HANDLING
The system doesn’t recognize the CD-ROM drive.
Check for missing or improperly installed software drivers.
If the correct drivers are properly installed, open the
system case and ensure that the CD-ROM power connector
and controller connector are properly connected at both
ends.
SOFTWARE PROBLEMS
HANDLING
A software program doesn’t work: it terminates, gives
error messages, causes problems with other software
applications, etc.
Make sure that the problems are caused by the software
itself by answering some questions:
Does the system have the memory required to run the
software? Refer to the program manual for memory
requirements.
Is the memory properly installed and configured?
Is the software designed to run on your system?
Does other software work on your system?
Does the software work on another system?
Refer to the software manual for the meaning and handling
of any error messages to help narrow down the problem.
If the software is not the problem, then trace down the
various system devices that the software uses. Apply the
troubleshooting steps outlined in these tables and earlier in
this topic to ensure that those devices are properly
connected and working.
