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CSS Laboratories
Section 3 – Maintenance and Troubleshooting
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HARD DRIVE PROBLEMS
HANDLING
A frontloading swappable hard drive doesn’t work or data
on the drive isn’t detected by the system or a flashing
green LED indicates a problem.
1.
Gently press on the front of the drive tray to make
sure that the tray connectors are properly seated and
that the tray face is flush with the MaxPro or ProRack
system case.
2.
If the drive still does not work, unlock the keylock and
remove the drive tray. Make sure that the power
connector and the controller connector are properly
connected to the drive. Return the drive tray to
operating position. Make sure it is properly seated and
lock the keylock.
3.
If there is more than one tray, try swapping with
another one to see if it can be recognized by the
controller card. Do not swap the position of a drive in
a RAID Array. (It is position sensitive).
If the drive still does not work, have the drive serviced or
replaced.
Other hard drive data access problems.
Consult the SCSI documentation for termination
information and procedures. All SCSI devices must be
properly terminated. CSS Laboratories terminates the last
SCSI cable end with an active terminator.
If none of the above solutions resolve data access or other
system operation problems related to the hard drive, see
the operating system user guides for diagnostic and repair
tools.
CD-ROM DRIVE PROBLEMS
HANDLING
The CD-ROM doesn’t work or data on the CD isn’t
detected by the system.
Clean the CD-ROM with a clean, lint-free cloth using a
motion outward from the center, NOT in a circle. (This can
damage the data on the disk).
If this doesn’t solve the problem, clean the optical head
lens. Lens cleaning kits are commercially available.
Make sure that the CMOS and SCSI settings are enable for
the CD.
If this still doesn’t solve the problem, have the CD-ROM
serviced or replaced.
The CD-ROM disk tray doesn’t work.
Make sure that the system power is turned on. The tray
won’t open and close without it.
To open a tray that is stuck closed, gently insert the tip of a
paperclip into the manual tray release (a small hole to the
right of the tray release button.) Press gently to open the
tray. This will often free it.
If the tray still doesn’t work, have the drive serviced or
replaced.
