Isys
®
9” Wall Mount Touch Screen
Crestron
TPMC-9L
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-9L Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device does not
function.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Touch screen Net ID is
not set to match the Net
ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify the Net ID
for the touch screen is
properly set to match the Net
ID in the SIMPL program.
Touch screen Net ID is
not unique; two or more
units share the same ID.
Use Crestron Toolbox to poll
the network and verity that
each ID is used only once.
No IP address
configured/obtained on
the TPMC-9L.
Use the internal setup menu
(refer to “IP Table” which
starts on page 16) or
Crestron Toolbox to
create/verify Ethernet
settings.
Touch screen is
not responding.
Invalid control system IP
address / IP ID set up
on the TPMC-9L.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“Ethernet” which starts on
page 14 and to “IP Table”
which starts on page 16 to
define IP addresses.
Touch screen
display is dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Unexpected
response from
touch screen.
Touch screen is
incorrectly calibrated.
Recalibrate the touch screen
(refer to “Diagnostics” which
starts on page 21).
TPMC-9L boots
up in setup
screens every
time.
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Load/reload VT Pro-e project
using the Toolbox.
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Isys
®
9” Wall Mount Touch Screen: TPMC-9L
Operations & Installation Guide – DOC. 7030B
