Troubleshooting
6-5
Other errors
The following errors occur as a result of a potential equipment failure or utility failure.
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Cause/Other Symptoms: After power-up, this message is displayed if a connector is damaged or if the
station is not wired properly. When attempting to charge a vehicle, this message is displayed if the relay
is stuck open. When this fault occurs, the charging station can not provide power. You may also notice
that the holster will remain locked and you can not release the charge connector.
Solution/Action:
If the error is displayed immediately after installation when initially powering up the station, follow the
instructions on page 6-6. If the error is displayed during charging, end and restart the charging session.
To do so, tap a valid and authorized ChargePass card on the station’s front panel, unplug the cord and
return the charge connector to its holster. Then tap the ChargePass card on the station’s front panel
again to begin a new session. If the message continues to be displayed, follow the instructions on
page 6-6.
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Cause/Other Symptoms: When attempting to end a charging session, this message is displayed if the
relay is stuck closed. When the relay is stuck closed, the charging station can not end the charging
session, although a driver can return the connector to its holster. However, a new charging session can
not be initiated until this error is resolved.
Solution/Action: End and restart the charging session.To do so, return the charging connector to its
holster, then tap a valid and authorized ChargePass card on the station’s front panel to begin a new
session. If the message continues to be displayed, it is possible that the cable assembly needs to be
replaced—call Coulomb Customer Support at 1-877-850-4562.
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Cause/Other Symptoms: A power outage occurred and power is being restored to the charging stations.
For load balancing reasons, not all charging stations power up at the same time.
Solution/Action: No action is required—charging will resume automatically after a brief delay of up to
five minutes.
