Cosmed Quark PFT, Manual

Page: 139 / 148

Chapter 16 - Appendix - 139
Repair Service Policy
Goods returned to seller for Non-Warranty repair will be subject to conditions 1, 2, 3, 4.
The returned goods need to re-enter COSMED together with the customs documents
(Pro-forma Invoice and Customs Paper) as requested by the Italian law.
•
The shipment has to be qualified as a Temporary Export.
•
All the goods returned to COSMED without the customs papers will not be
accepted.
For European Community members:
Pro-Forma invoice complete with:
•
Number
•
Description of the goods
• Quantity
•
Serial Number
•
Value in €
•
Number of parcel
•
Gross weight
•
Net weight
•
Reason for resent (i.e. Resent for repair)
In case you should send the system for repair please contact the nearest service centre or
contact COSMED at the following address:
COSMED S.r.l.
Via dei Piani di Monte Savello 37
P.O. Box 3
00040 Pavona di Albano - Rome, Italy
tel.
+39 (06) 9315492
fax +39 (06) 9314580
E-mail: customersupport@cosmed.it
For USA customers only please contact:
COSMED USA Inc
1808 North Halsted Street
Chicago, IL 60614 USA
Phone: +1 (312) 642-7222
Fax: +1 (312) 642 7212
email: usa.sales@cosmed.it
To ensure that you receive efficient technical assistance, please specify as precisely as
possible the nature of the problem as it is specified on the assistance information form.
We advise you to save the original packaging. You may need it in case to ship the unit
to a technical assistance centre.