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PC1000i Crimper – Operator Manual
PC1000i Crimper with CrimpIQ™ Controller
Create a Ticket
To create a ticket, follow these steps:
1) Enter your email address:
It is very important that this is entered correctly to ensure the support team can
quickly respond directly to the person having the issue.
2) Describe your problem:
Enter a detailed description of the issue you are encountering so that the support
team
can
quickly
provide
support.
3) Attach an image:
The CrimpIQ™ controller allows users to capture an image of
any screen (using the camera button in the bottom row of icons).
Images can be attached by pressing the paperclip icon in the
upper right corner of the screen.
4) Add images and text:
You can attach multiple images to the ticket and add text to explain your issue.
5) Complete the process:
To complete the process and send the support ticket, press the arrow icon in the upper
right section of the screen.
What Happens Next?
Once you submit the ticket, the information you entered (along with machine status and diagnostics) are sent to the
Tech Support team. The team will review your ticket along with the diagnostic information and respond back to the
email address provided.
The system will also send you a copy with a link to allow users to follow up on status or with additional information.
Support