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24
W415-0318 / 03.05.09
TP - TROUBLE SHOOTING_RS
Pilot burning; no gas
to main burner; gas
knob is on ‘HI’; wall
switch / thermostat is
on.
Pilot will not light.
Pilot goes out while
standing; Main burner
is in ‘OFF’ position.
Flames are very
aggressive.
Main burner flame is a
blue, lazy, transparent
flame.
Carbon is being
deposited on glass,
logs or combustion
chamber surfaces.
White / grey film
forms.
Exhaust fumes
smelled in room,
headaches.
Thermostat or switch is defective
Wall switch wiring is defective.
Main burner orifice is plugged.
Faulty valve.
No spark at pilot burner.
Out of propane gas.
Spark gap is incorrect.
No gas at the pilot burner.
Gas piping is undersized.
Door is ajar.
Venting action is too great.
Blockage in vent.
Incorrect installation.
Air shutter has become blocked.
Flame is impinging on the logs or
combustion chamber.
Sulphur from fuel is being deposited on
glass, logs or combustion chamber
surfaces.
Fireplace is spilling.
- Connect a jumper wire across the wall switch terminals; if main burner
lights, replace switch / thermostat.
- Disconnect the switch wires & connect a jumper wire across terminals
1 & 3; if the main burner lights, check the wires for defects and / or
replace wires.
- Remove stoppage in orifice.
- Replace.
- Check if pilot can be lit by a match.
- Check that the wire is connected to the push button igniter.
- Check if the push button igniter needs tightening.
- Replace the wire if the wire insulation is broken or frayed.
- Replace the electrode if the ceramic insulator is cracked or broken.
- Replace the push button ignitor
- Fill the tank.
- Spark gap should be 0.150” to 0.175” (5/32” to 11/64” approx.) from
the electrode tip and the pilot burner. To ensure proper electrode
location, tighten securing nut (finger tight plus 1/4 turn).
- Check that the manual valve is turned on.
- Check the pilot orifice for blockage.
- Replace the valve.
- Call the gas distributor.
- Turn on all gas appliances and see if pilot flame flutters, diminishes
or extinguishes, especially when main burner ignites. Monitor
appliance supply working pressure.
- Check if supply piping size is to code. Correct all undersized piping.
- Tighten screws holding door in place.
- Restrict vent exit with restrictor vent kit.
- Remove blockage. In really cold conditions, ice buildup may occur on
the terminal and should be removed as required.
- Refer to Figure 31 to ensure correct location of storm collars.
- Ensure air shutter opening is free of lint or other obstructions. Check
and adjust air shutter to correspond with the fuel type and air intake size.
- Check that the logs are correctly positioned.
- Open air shutter to increase the primary air.
- Check the input rate: check the manifold pressure and orifice size
as specified by the rating plate values.
- Check that the door gestating is not broken or missing and that the
seal is tight.
- Check that both vent liners are free of holes and well sealed at all
joints.
- Check that minimum rise per foot has been adhered to for any
horizontal venting.
- Clean the glass with a recommended gas fireplace glass cleaner.
DO NOT CLEAN GLASS WHEN HOT.
- If deposits are not cleaned off regularly, the glass may become
permanently marked.
- Ensure exhaust bracket gasket seal.
- Check door seal and relief flap seal.
- Check for chimney blockage and that chimney is installed to building code.
- Room is in negative pressure; increase fresh air supply.
- Check cap gasket on the flue pipe assembly.
SYMPTOM
PROBLEM
TEST SOLUTION
PILOT
BURNER
THERMOCOUPLE
THERMOPILE