23
W415-0318 / 03.05.09
9.0 TROUBLE SHOOTING
TP - TROUBLE SHOOTING_RS
SYMPTOM
Main burner goes out;
pilot stays on.
Main burner goes out;
pilot goes out.
Pilot goes out when
the gas knob is
released.
The gas valve has an
interlock device
which will not allow
the pilot burner to be
lit until the thermo-
couple has cooled.
Allow approximately
60 seconds for the
thermocouple to
cool.
Remote wall switch is
in ’OFF’ position; main
burner comes on
when gas knob is
turned to ‘ON’ position.
PROBLEM
TEST SOLUTION
Pilot flame is not large enough or
not engulfing the thermopile.
Thermopile shorting.
Remote wall switch wire is too
long; too much resistance in the
system.
Faulty thermostat or switch.
Refer to “MAIN BURNER GOES
OUT; PILOT STAYS ON”
Vent is blocked
Vent is re-circulating
Flexible vent has become
disconnected from fireplace.
Thermopile shorting or faulty.
Vent is reversing.
System is not correctly purged.
Out of propane gas.
Pilot flame is not large enough.
Pilot flame is not engulfing the
thermocouple
Thermocouple shorting / faulty.
Faulty valve.
Air shutter is not set to specifica-
tions.
Wall switch is mounted upside down.
Remote wall switch is grounding.
Remote wall switch wire is grounding.
Faulty valve.
- Turn up the pilot flame.
- Replace pilot assembly.
- Clean thermopile connection tot he valve. Reconnect.
- Replace thermopile / valve.
- Shorten wire to connect length or wire gauge.
- Replace.
- Check for vent blockage.
- Check joint seals and installation
- Re-attach to fireplace.
- Cap was not replaced.
- Loosen and tighten thermocouple.
- Clean thermocouple and valve connection.
- Replace thermocouple.
- Replace valve.
- Check all venting and insert seals.
- Check that door is properly sealed. If the appliance is allowed
to burn with the door off when purging the unit, exhaust
products may escape through the air intake pipe and reverse
the venting action. Let the unit cool down to correct the
reversed venting action.
- Purge the gas line.
- Fill the tank.
- Turn up the pilot flame.
- Gently twist the pilot head to improve the flame pattern around
the thermocouple.
- Loosen and tighten thermocouple.
- Clean thermocouple and valve connection.
- Replace thermocouple.
- Replace valve.
- Replace.
- Check and adjust air shutter to correspond with the fuel type
and air intake size.
- Reverse.
- Replace.
- Check for ground (short); repair ground or replace wire.
- Replace.
!
WARNING
Always light the pilot whether for the first time or if the gas supply has fan out, with the glass door
open or removed.
