Computec Door Drive 5.0, User Manual, Page: 53 / 63

Computec
CDD5.0
EN CDD 5.0: user manual – Rev.01 Page 53/63
6.2 Troubleshooting (FAQ)
The table below reports the most common possible issues, with the related solutions.
ID Problem Actions
1
The system does not
switch on - Check the presence of the main power supply voltage, within the
declared operating range
- Check that power cable is connected to X1 plug of the controller
- Check status of F1 fuse
- Check that
ON button has been pressed
2
The panels don’t move - Check that no obstacle/frictions are present and that the panels
movement is free
- Check that all motor connections are present
- Check main power supply presence
- Check that door drive is powered and switched on
- Check the door movements in Inspection mode
3
The system switch on , but
the door does not move
properly - Check the movements in Inspection mode:
o
if the door is moving in the opposite side

check PC22 settings
o
if the display shows an alarm code

refer to the alarms table
- Check the speed profiles:
o
The door is moving with reduced speed

check if RSC input is
active and that PC99 is correctly set
o
The door does not move and the display shows an alarm code

refer to the alarms table
4
The system moves properly
in Inspection mode, but not
n Normal mode - Check if CDD5 is correctly set in Normal mode
- Check the correct opening after DOC activation without RCS command
active
- Check the correct closing after DCC activation without RCS command
active
- Check correct settings of parameter PC99
5
The system does not react
to the activation of the
external reversing sources - Check that external reversing sources are correctly connected to the door
drive and that the wirings are correct
- Check the reversing sources are correctly powered and switch according
the obstacle presence.
- Check the correct settings for parameters PC04 PC21
6
The system does not
activate the closing force
detection - Check correct settings for closing force limit
- Check correct settings of parameters PC00 PC09.
- Table 27: Trouble-shooting -
In the next paragraph are reported, in a more detailed way and as check-list, the main situations described
in the previous table, with the related checks and actions to be performed so to fix the possible issue.