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Advanced Call Handling 

44

Comdial

August, 03

4.5.2  HANDLING PARK RECALLS

When a parked call times out of the system, it returns to your tele-
phone in the form of a park recall (you hear four short tone bursts at 
12-second intervals).

•  To answer a park recall,

—SELECT  ANS. The call will then 

connect to your station.

•  To place a park recall on hold at 

your station,

—SELECT   HOLD.  After the call 

remains on hold for a period of time, 
it rings back to your telephone as a 
hold recall.

•  To re-park a park recall and restart the park timer,

1.  ANSWER/RETRIEVE call.
2.  SELECT  PARK (the system places the call back in its original park 

orbit where it remains until it is answered or recalls again).

Recall Li

HOLD

ANS

A Park Recall

Caller

Your

Station

Other

Stations

Parking

Orbit

To Place Call

In a Parking Orbit...

To Retrieve a

Parked Call From

Any Other Station...

If the Parked Call

Is Not Answered 

Within a Set Time,

It Recalls To Your

Station

...DIAL  

and

Orbit Number

(910-999)

✳

...DIAL # and

Orbit Number

(910-999)

Parking Calls

Summary of Contents for Impact 80120S

Page 1: ...GCA70258 12 06 03 Printed in U S A DXP DXP Plus and FX Series Digital Communications Systems LCD Speakerphone Station User s Guide ...

Page 2: ...omdial dealer for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota Fl 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without pr...

Page 3: ...swering Intercom Calls 16 2 3 Night Transferred Calls Line Access From Any Station 17 2 4 Holding Calls 18 2 5 Call Pickup 20 2 5 1 Group Call Pickup 20 2 5 2 Directed Call Pickup 20 2 5 3 Pickup For Monitored Stations 20 2 6 Receiving Subdued Off Hook Voice Announcements SOHVA 22 2 6 1 Voice Announce Blocking 23 2 7 Caller ID Automatic Number Identification 24 3 Making Calls 25 3 1 Making Outside...

Page 4: ...a Call 43 4 5 2 Handling Park Recalls 44 4 6 Call Transferring 45 4 6 1 Screened Call Transfers 45 4 6 2 Unscreened Call Transfers 46 4 7 Other Call Transferring Options 47 4 7 1 Hot Transfer 47 4 7 2 Quick Transfer 48 5 Nonverbal Messaging 51 5 1 LCD Message Delivery 51 5 2 Message Waiting Light and Messaging 54 5 3 Response Message Delivery 55 6 Programming 57 6 1 DSS Numbers 57 6 2 Speed Dial N...

Page 5: ...7 11 2 Status Of Busy Lines and Stations Busy DSS BLF Button Inquiry 83 7 12 Automatic Set Relocation 84 7 13 Paging 85 7 14 IMIST Module 86 7 15 DSS BLF Console Operation 87 7 15 1 Accessing The DSS BLF Console Button Levels 88 Appendix A Feature Access Codes 89 Appendix B Display Abbreviations 93 Appendix C Glossary 99 Appendix D Speakerphone Characteristics 111 7 16 Full Duplex Speakerphone Cha...

Page 6: ...TOC 4 Notes ...

Page 7: ...itially set up your speakerphone and become familiar with the controls and indicators The remaining sections are titled as follows Setting Up Your Speakerphone Understanding the Basic Functions Your Speakerphone s Buttons Your Speakerphone s Display Lights 1 2 Setting Up Your Speakerphone When your new speakerphone arrives the system installer unpacks your speakerphone and connects the line to a s...

Page 8: ...s paging systems or other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstruc tions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in ...

Page 9: ...se try to place the telephone in an area that is free from the danger of spills 1 2 2 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing To adjust the display contrast 1 SELECT OPTIONS 2 SELECT NEXT until the DISP option appears 3 SELECT DISP Your display will read CONTRAST LEVEL 4 SELECT LIGHT or DARK once for each degree of change desired 5 PRESS SPEA...

Page 10: ...l telephones are located close together each user chooses a different personal ring tone To select one of the ring tones proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the RING option appears 3 SELECT RING 4 SELECT UP OR DOWN to choose ring tone in display a new tone will sound at each up or down press 5 PRESS SPEAKER to end Selecting the Ring Tone ...

Page 11: ...andset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP OR VOL UME DOWN button once for each change in speaker volume that you desire 3 LIFT handset 4 PRESS the VOLUME UP OR VOL UME DOWN button once for each change in handset volume that you desire NOTE If you set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your station Not...

Page 12: ... handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 OR PRESS other line button to select line See Line Groups in the system specific Features chapters for more information on selecting an outside line 3 LISTEN for dial tone 4 DIAL n...

Page 13: ...call information Keeps you apprised of the status of your telephone Provides programming prompts Auxiliary Jack Your Impact LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphon...

Page 14: ...Getting Started 8 Comdial August 03 Impact SCS 8312S LCD Speakerphone Impact 8024S LCD Speakerphone ...

Page 15: ...gh calls placed on hold when hold light is flashing Interactive Buttons located below alphanumeric display Provide quick and easy access to system features Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM Selects an intercom line Allows you to initiate many of the telephone s features Mute Butt...

Page 16: ...eed dial numbers That is you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier Speaker Button SPEAKER Turns your speaker on or off Disconnects a call when you a...

Page 17: ...erphone Station User s Guide August 03 Comdial 11 Volume Control VOLUME UP or VOLUME DOWN Regulates the volume of the ringer speaker handset headset background music and group listening mode Impact 8012S LCD Speakerphone ...

Page 18: ... is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering orange or green your line has recalled from...

Page 19: ...n Steady green or red you are using your intercom Fluttering red an LCD message is set on your telephone for others to receive when calling Flashing orange someone is calling your extension or a call is being transferred to you Note You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF programmable buttons E...

Page 20: ...nd idle background music is turned on Telephone Speaker Dialpad Handset Programmable Buttons Speaker Button Microphone Opening Intercom Button SCS02 LCD Alphanumeric Display Interactive Buttons NOT programmable Shift Button Mute Button Hold Button Message Waiting Light TAP Button Transfer Conference Button R Volume Up Volume Down Connectors On Bottom Of Telephone Optional IMIST Module Handset Head...

Page 21: ... outside ringing two long bursts and observe an orange flashing light 1 For speakerphone PRESS flashing line button OR SELECT ANS AND SPEAK toward telephone 2 For privacy LIFT handset 3 SELECT DND if you do not wish to answer the call at this time When you hear outside ringing two long bursts and observe a red flashing light 1 PRESS flashing line button OR SELECT ANS 2 SPEAK toward telephone OR LI...

Page 22: ...plays the extension number of the incoming call e g Ext 3213 and any caller ID infor mation that your station is programmed to receive When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer OR LIFT handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM OR SELECT ANS 2 SPEAK toward telephone OR LIFT handset if privacy...

Page 23: ...n transfer incoming calls to a particular station or stations for off hour ringing If your telephone rings 1 PRESS line button with flashing light 2 LIFT handset to talk When you hear loud ringing anywhere in the system 1 LIFT handset 2 PRESS INTERCOM 3 CHOOSE ringing zone DIAL 65 through 68 to select ringing zone 1 4 DIAL 69 to answer for any zone ...

Page 24: ...phone OR LIFT handset if privacy is desired With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to the call To place a call on exclusive hold PRESS HOLD twice To retrieve exclusive hold 1 PRESS line button of held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired After a call has bee...

Page 25: ...ESS INTERCOM OR TRNS CNF if intercom call 3 DIAL 90 4 DIAL extension number of station to receive held call 5 HANG UP To retrieve a held call at another station 1 PRESS INTERCOM 2 DIAL 90 3 DIAL extension number of station where call is currently on hold 4 PRESS DSS BLF button OR TAP to answer call Often you will have more than one call on hold at your station You know you can retrieve the last ca...

Page 26: ...t if privacy is desired 2 5 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number To answer a call that is ringing at any telephone in the system 1 PRESS INTERCOM 2 DIAL 4 3 DIAL extension number of ringing telephone 4 SPEAK toward telephone OR LIFT handset if privacy is desired 2 5 3 PICKUP FOR MONITOR...

Page 27: ...y To call an idle monitored station or to answer one that is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone OR LIFT handset if privacy is desired Your Station Ringing Station If ringing telephone is within your designated calling group DIAL 4 For any ringing telephone DIAL 4 extension code If you have programmed a DSS BLF button for the ringing tele...

Page 28: ... verbally 1 SELECT AND HOLD REPLY OR PRESS MUTE 2 SPEAK into handset Distant party cannot hear your response 3 RELEASE REPLY OR MUTE after response is complete to return to dis tant party To respond to a SOHVA nonverbally through Response Messaging 1 SELECT MSG 2 SELECT HAVE HOLD OR TAKE MSG Message appears in the dis play of the telephone making the SOHVA 3 CONTINUE your current call with distant...

Page 29: ...lso blocks Subdued Off Hook Voice Announcements SOHVA and will refuse any attempted SOHVAs To block unblock all voice announced calls 1 SELECT OPTIONS 2 SELECT NEXT until VAB appears 3 SELECT VAB 4 SELECT ON to block OR OFF to unblock 5 PRESS SPEAKER to end Note A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA Your Station SOHVA Delive...

Page 30: ...hing 1 SELECT the programmed CALLER ID button on your telephone Your LCD will display the calling number date and time the call came in The most recent call appears first in the list 2 SELECT the programmed CALLER ID button each time you wish to display the next most recent ring no answer call to your line 3 To dial one of the numbers in the redial queue SELECT the pro grammed SAVED NUMBER REDIAL ...

Page 31: ... number manually 1 PRESS INTERCOM 2 DIAL 9 OR other line button to select line See Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line 3 LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside...

Page 32: ...ne will ring To tone call automatically PRESS DSS BLF button called tele phone will ring Note The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS BLF button again Note The following instructions assume a voice first default set t...

Page 33: ...uide August 03 Comdial 27 To voice announce manually 1 PRESS INTERCOM 2 DIAL extension number 3 SPEAK your announcement To voice announce automatically 1 PRESS DSS BLF button 2 SPEAK your announcement Calling J Smith CALLBK MSG Ringing Intercom ...

Page 34: ...e system speed dial numbers To automatically dial a number stored at one of the programmable buttons on your station choose one of the following 1 PRESS programmed speed dial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed speed dial button to choose num ber stored as second choice at that button To speed dial a personal speed dial number While ...

Page 35: ...S SPEAKER OR HANG UP handset to disconnect current ring ing or busy tone 2 DIAL 3 LISTEN for ringing or busy tone over the telephone speaker 3 4 2 REDIAL PROGRAMMING STORING NUMBERS To permanently store a number you ve just dialed choose one of these methods 1 SELECT SAVE AND PRESS unused programmable button OR 2 PRESS programmed SAVED NUM BER REDIAL button see Feature Buttons section on page for ...

Page 36: ...5 Camping On Busy Station Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone you can press a button that will cause the system to ring your telephone when the station is available To camp on at any busy station 1 SELECT CAMP 2 Your telephone immediately hangs up When the station you called becomes available your telephone will ring with five short ton...

Page 37: ...de 3 6 Advanced Camping On Options 3 6 1 CAMPING ON IDLE STATION AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer you can press a button that will cause the system to ring your telephone when any activity is initiated at that station To camp on at a station for which you hear ringing but receive no answer SELECT CALLBK Callback will occur after any activity is ...

Page 38: ... 1 DIAL 6 called party hears tone 2 WAIT on line for reply 3 Called party can place the current call on hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current conversation To cancel call waiting 1 PRESS INTERCOM AND DIAL 6 2 HANG UP OR PRESS SPEAKER to end To answer a call waiting tone if you receive one while on a call 1 H...

Page 39: ...if the installer has arranged the system to provide this feature 1 2 3 4 5 6 7 8 9 0 Your Station Idle Station Busy Station To Wait For Callback Select CALLBACK and Disconnect To Send Call Waiting Tone Dial 6 and Wait For Reply To Wait For Callback Select CAMP and Disconnect When idle your call is connected Busy station hears tone and may respond or ignore When any activity occurs at station your ...

Page 40: ... 2 SELECT SOHVA AND HEAR sev eral quick tone bursts 3 MAKE announcement 4 WAIT on line for reply either verbal or LCD reply If your station returns to idle the called party has blocked your SOHVA Note If the called station is currently in speakerphone mode or if the SOHVA has been denied by system programming interac tive button selection for SOHVA will not be available J Doe Ext 321 Is Busy SOHVA...

Page 41: ...he line group access code see Line Group Access code table on page for your system s codes 3 HEAR busy tone 4 DIAL 6 If you have line appearance for a particular line and wish to queue for it 1 OBSERVE the busy status light LED 2 PRESS INTERCOM 3 DIAL 6 4 PRESS line button 5 When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and p...

Page 42: ...1 MAKE first call 2 SELECT CONF Call is placed on hold automatically 3 SELECT next line AND MAKE next call 4 SELECT CONF to establish conference 5 PRESS TRNS CNF button to add more parties To continue conversation on remaining line after other outside lines have dropped out of conference 1 PRESS HOLD 2 PRESS the line button of the remaining party To retrieve a line from hold and bring that party b...

Page 43: ... DIAL lines remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered To rejoin an unsupervised conference between two outside lines PRESS TAP or DSS BLF button of one of the conferencing stations Managing a Conference Call Other Station Other Station Y...

Page 44: ...ll for warding options SELECT PERS to forward prime line and intercom calls SELECT ALL to forward all calls SELECT NEXT AND No ANS to forward calls that ring at your station but receive no answer after a preprogrammed number of rings THEN PRESS PERS to forward your prime line and intercom calls OR PRESS ALL to forward all calls that ring with no answer at your telephone 6 DIAL extension number of ...

Page 45: ...l call forwarding SELECT the right interactive button Caller Your Station Forward Station PERS ALL NoANS Forward Only Your Prime Line and Intercom Calls Forward All Calls That RIng At Your Station Forward Only Calls That Are Not Answered At Your Station Call Forwarding Options ...

Page 46: ...to the designated station 1 HEAR ringing AND OR SEE flashing line status light 2 PRESS programmed CALL FORWARD button system immediately forwards ringing call to station you designated See page for pro gramming instructions 4 4 Call Forward Outside System CFOS If enabled by your installer the Call Forward Outside System CFOS feature allows you to forward incoming or transferred line calls to telep...

Page 47: ...er prime line calls SELECT RNA Itcm Ln for all ring no answer calls 8 SELECT outbound line press line button dial appropriate code or do nothing and let previously selected line remain in effect If you want to change the destination you must enter something for the outbound line See page for line access codes 9 SELECT forward destination dial number press speed dial button or do nothing and let pr...

Page 48: ...all Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudulent access or use or unac counted for acc...

Page 49: ...l in orbit 1 While on the call PRESS INTERCOM OR PRESS TRNS CNF if intercom call 2 DIAL 3 DIAL code for park orbit 910 to 999 for orbit 10 99 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call To park a call using a programmed PARK button While on the call PRESS the programmed PARK button the system places the call in a preselected park or...

Page 50: ...old for a period of time it rings back to your telephone as a hold recall To re park a park recall and restart the park timer 1 ANSWER RETRIEVE call 2 SELECT PARK the system places the call back in its original park orbit where it remains until it is answered or recalls again Recall Li HOLD ANS A Park Recall Caller Your Station Other Stations Parking Orbit To Place Call In a Parking Orbit To Retri...

Page 51: ...DSS BLF button for that extension 4 ANNOUNCE call when intercom party answers 5 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone will ring with the trans ferred call after you hang up If the intercom party is bu...

Page 52: ... transfer an unscreened call to another system telephone 1 ANSWER call 2 PRESS TRNS CNF call is automati cally placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The transfer will ring at the called telephone If an unscreened transfer call is not answered and recalls to ...

Page 53: ...ransfer the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call To make a hot transfer to another telephone in the system 1 ANSWER call 2 PRESS TRNS CNF the system automatically places the call on hold 3 DIAL extension number of telephone to receive the transfer OR PRESS DSS BLF button for that extension 4 ANNOUNCE call 5 PRESS TRNS CNF 6 If ne...

Page 54: ...ing line call without pressing the TRNS CNF button To do a quick screened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 When party at transfer location answers ANNOUNCE call 4 HANG UP SELECT RELEASE OR PRESS SPEAKER button To do a quick unscreened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 HANG UP SELECT RELEASE OR PRESS SPEAKER button ...

Page 55: ...g two short bursts and the introduction of the call if answered in speakerphone mode ringing will also follow the transfer Normal trans fers that require intro duction Unscreened Transfer 1 Press TRNS CNF 2 Dial extension 3 Disconnect Normal intercom ringing two short bursts Expected transfers that need no intro duction Hot Trans fer 1 Press TRNS CNF 2 Dial extension 3 Announce call 4 Press TRNS C...

Page 56: ...dants and operators who handle a large number of incoming calls which require trans fer Quick Transfer without intro 1 Dial extension2 Dis connect Normal intercom ringing two short bursts Expected transfersfrom attendants and operators who handle a large number of incoming calls which require trans fer Call Transferring Summary Continued Transfer option What are the sender s actions after answerin...

Page 57: ...e list 01 30 on the next page OR PRESS HOLD button to scroll through the available messages AND DIAL to select For a Back At message dial the code for time numbers and colon from dialing codes table For example DIAL 00 01 29 04 05 for the time 01 45 For a Call message dial code for telephone number of your new location For example DIAL 09 07 08 15 02 02 00 00 for the number 978 2200 3 DIAL AND PRE...

Page 58: ... 9 09 3 03 0 00 4 04 space 12 5 05 15 6 06 29 7 07 LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 01 Back at default message 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 10 11 12 13 14 ...

Page 59: ...GCA70258 LCD Speakerphone Station User s Guide August 03 Comdial 53 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message ...

Page 60: ...on to be alerted The message waiting light of called station will flash You can also turn on the message waiting light and broken dial tone at another station when that station is busy 1 HEAR the busy tone AND REMAIN on the line 2 SELECT MSG 3 HANG UP To turn off the message waiting light at a busy or idle station 1 PRESS INTERCOM 2 DIAL 3 3 DIAL extension number OR PRESS DSS BLF button of station...

Page 61: ...SPONSE MESSAGE button sends the same message you previ ously select each time it is pressed See page for instructions on pro gramming a dedicated RESPONSE MESSAGE button To send an LCD message when you call and receive busy signal or no answer 1 While still on the call PRESS the appropriate RESPONSE MES SAGE button to send a preselected message to the other telephone 2 If a scrolling Response Mess...

Page 62: ...Nonverbal Messaging 56 Comdial August 03 3 If a scrolling Response Messaging was programmed continue to PRESS RESPONSE MESSAGE button AND DIAL when your dis play shows the message you wish to send ...

Page 63: ... DSS 4 PRESS programmable button to choose DSS BLF button location 5 DIAL extension number 6 REPEAT the previous steps OR SELECT EXIT 7 PRESS SPEAKER to end Note Storing DSS numbers at button locations will overwrite any pre viously stored numbers Enter Ext EXIT Designating an Extension CAUTION Do not attempt to program interactive buttons doing so can cause the system to make features unavailable...

Page 64: ... SDIAL to choose speed dial programming 4 PRESS programmable button OR dial pad button 0 9 to choose storage location remember to access second level storage at a pro grammable button press SHIFT first Note The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatch...

Page 65: ...to store the number 8 REPEAT previous steps until all numbers are stored OR SELECT EXIT 9 PRESS SPEAKER to end Note You may need a pause between numbers to compensate for differences in response time between your system and the host sys tem ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a featu...

Page 66: ...AL option appears 3 SELECT SDIAL to choose speed dial programming 4 PRESS programmable button OR dial pad button 0 9 to choose storage location remember to access second level storage at a programmable button press SHIFT first 5 PRESS INTERCOM when prompted to preselect line 6 DIAL access code associated with feature 7 SELECT SAVE to store the number 8 REPEAT previous steps until all numbers are s...

Page 67: ...ram numbers fill in the identification strips on your tele phone as well as these tables Speed Dial Numbers Features or DSS Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 0 ...

Page 68: ...ward Button CFWD allows you to forward all of your calls to another telephone Camp On With Automatic Call Back CAMP allows you to camp on to a station The system calls you back as soon as the called station becomes idle or occupied Camp On Call Waiting CAMP when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for a reply Clear Features ...

Page 69: ...e appearance for current call to join Saved Number Redial Button SAVE redials the last number saved Voice Announce Block Button VAB blocks voice announcements Programming of the feature access buttons may require several selec tions involving many LCD screens If an abbreviation used is not familiar to you consult Appendix B Display Abbreviations on page To create a feature access button 1 SELECT O...

Page 70: ...S programmable button for storage location 8 REPEAT steps 3 through 7 for other features OR SELECT EXIT to end programming To clear a feature button assignment REPEAT the above procedure but SELECT CLEAR before select ing storage location button Pickup GRP DIRECT EXIT Responding to Prompts to Program a Pickup Button ...

Page 71: ... appears 3 SELECT ALERT 4 SELECT 1 OR 2 to select available alert designation if you have already programmed an alert for 1 select 2 to set a second alert condition 5 SELECT ON Select OFF to turn off an alert that has already been set 6 DIAL reminder time using the num bers on the dial pad remember to dial a zero before single digit times 01 for one o clock 02 for 2 o clock etc 7 SET AM or PM 8 SE...

Page 72: ...tion to hear the alert when it sounds your telephone s ring tone changes to the alert tone for every incoming call until you respond to the alert To respond to an alert after it sounds choose one of the following 1 SELECT CLEAR to turn off the alert 2 SELECT SET to reset the alert for the same time the following day ALERT 1 10 30 AM SET CLEAR Responding to an Alert ...

Page 73: ...repeatedly to choose from up to 30 system supplied messages 1 PRESS INTERCOM 2 DIAL 6 3 PRESS programmable button for RESPONSE MESSAGE button location 4 DIAL 00 5 DIAL to save programming 6 PRESS SPEAKER to end 7 LABEL the button location To store a fixed RESPONSE MESSAGE button delivers the same message each time it is pressed 1 PRESS INTERCOM 2 DIAL 6 3 PRESS programmable button for RESPONSE MES...

Page 74: ...Programming 68 Comdial August 03 Notes ...

Page 75: ... turn the music on 1 SELECT OPTIONS 2 SELECT NEXT until the MUSIC option appears 3 SELECT MUSIC 4 SELECT SET 5 SELECT SRC 1 or SRC 2 for the music source 6 PRESS SPEAKER to end the speaker light turns on when back ground music is on 7 ADJUST music volume with the volume buttons To turn the music off 1 SELECT OPTIONS 2 SELECT NEXT until the MUSIC option appears 3 SELECT MUSIC 4 SELECT CLR 5 PRESS S...

Page 76: ... If your system has line groups access them as follows 1 PRESS INTERCOM 2 DIAL desired line group access code If your system attendant has reassigned your line group access codes write them here for future reference 3 LISTEN for outside dial tone 4 DIAL desired number 5 LIFT handset to talk Line Group Access Codes Line Group Default Code Active Code 1 9 2 through 11 80 through 89 12 through 16 60 ...

Page 77: ...RESS SPEAKER to end To disable the DND condition REPEAT the above procedure BUT SELECT OFF instead of ON at step 4 To set a Do Not Disturb condition at your telephone when a call rings at your station 1 Hear ringing and notice incoming call information in display 2 SELECT DND Ringing will stop caller will hear the do not disturb tone and your telephone will remain in DND until you disable the feat...

Page 78: ...between redials and turns on steady during redialing 4 IF your installer has enabled answer supervision on your line the sys tem automatically cancels automatic redialing and turns the AUTO MATIC REDIAL light off 5 IF answer supervision is NOT enabled SELECT ARDL OR the pro grammed AUTOMATIC REDIAL button while on the call to cancel automatic redialing 6 IF your system installer has enabled the re...

Page 79: ...of dialing a number SELECT ARDL or the programmed AUTOMATIC REDIAL button twice This treats the number as answered cancels automatic redialing for that number and puts the number back in the automatic redial queue The display shows the last number dialed 2 CHOOSE from one of the following SELECT REMOVE to remove the number from the redial queue SELECT NEXT to scroll to the next number in the queue...

Page 80: ... into a system that has both a Tracker Paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling To track a called party after receiving a ring no answer 1 MAKE an intercom call to someone AND RECEIVE no answer 2 SELECT TRACK 3 HEAR confirmation beep Tracker page accepted OR HEAR busy tone Trac...

Page 81: ...EAR busy tone Tracker page not accepted 5 PRESS SPEAKER button to end To retrieve a call that you parked using the Tracker option 1 PRESS HOLD button to scroll your held calls display shows PAGE and extension number of each parked call 2 PRESS TAP to retrieve the displayed parked call If you receive a parked call message on your Tracker pager 1 GO to any system station 2 PRESS INTERCOM 3 DIAL Trac...

Page 82: ...nly one device at any time The following modes are programmable with the auxiliary jack The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset The recorder mode allows you to send your voice and that of the distant party to a tape recorder The ringer mode allows an external speaker to sound the ringing of your telephone The pager mode ...

Page 83: ...il the desired options appear 5 SELECT desired auxiliary feature APAGE to choose pager ARECD to choose recorder ARING to choose external ringer HDSET to choose headset 6 PRESS blank programmable button location to serve as enable disable button for the feature you ve selected 7 RETURN to previous steps to add another device OR SELECT SPEAKER to quit SPKR to Quit DSS FEAT NEXT Programming Button Pr...

Page 84: ...t code after answering a call To enter account code on an incoming call 1 IF available PRESS programmed ACCOUNT CODE button the call in progress is not interrupted 2 IF not available PRESS INTERCOM AND DIAL 04 call is auto matically placed on hold 3 DIAL account code Your telephone automatically returns to the call after you ve dialed the complete account code CAUTION With the exception of a heads...

Page 85: ...UNT CODE button 4 LISTEN for dial tone AND DIAL number you are calling 7 8 Dial By Name The Dial By Name feature provides an index of names for you to search through When you select a name in the index the system will automatically dial that person s extension number To use Dial By Name 1 SELECT OPTIONS to enter the dial by name menu 2 SELECT INT button for intercom calling OR SELECT EXT for speed...

Page 86: ... on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker the handset the headset background music and the group listening mode There are four ringer loudness levels plus an off position Set these levels as follows While your telephone is on hook and idle PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire The ri...

Page 87: ... each change in loudness that you desire There are eight group listening loudness levels Set the level for the current call as follows While on a call and in the group listening mode PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire There are eight background music loudness levels To set the level While background music is on at your station PRESS VOLUME UP OR VOLUM...

Page 88: ...e Control You can set a permanent loudness level for any volume control setting The level will remain at this volume referred to as the default setting until you change the setting To set a permanent speaker headset handset or group listening loudness for all future calls 1 PRESS INTERCOM 2 ACTIVATE speaker headset handset or group listen mode to be affected 3 While in that mode PRESS VOLUME UP or...

Page 89: ...ation display will hold for few seconds before the telephone returns to idle 7 11 2 STATUS OF BUSY LINES AND STATIONS BUSY DSS BLF BUTTON INQUIRY You can use this feature to identify the station that is busy on a line or the line on which a station is busy To identify the station that occupies a busy line 1 PRESS DSS BLF button for busy line 2 READ your display for intercom number of station that ...

Page 90: ...n 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing your telephone immediately assumed the features from the previous location To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL while the light is ...

Page 91: ...PRESS INTERCOM 3 DIAL 70 through 77 for zones 1 8 4 MAKE announcement 5 REMAIN on line if awaiting a reply known as a Meet Me page OR HANG UP handset At times other telephone users may page you with instructions to meet them on line This is known as a Meet Me page You can go to the nearest telephone dial a code and be in contact with the paging party To reply to a Meet Me page 1 LIFT handset of ne...

Page 92: ...usly with the speakerphone On a DXP Plus system the IMIST module functions simultaneously with the speakerphone and has its own extension number if your system has the appropriate digital station board and memory board If your system does not have the optional enhanced memory board the IMIST module will function like the one on the DXP system described above Check with your system installer for co...

Page 93: ... the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previ ously in this guide Impact SCS phone model 8324SJ Rev D and later and model 8312SJ Rev D and later will not support a bridged DSS console scs04 Power IST Device IMIST Module ...

Page 94: ...t 03 When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically clears blanks the console buttons so that you can store numbers at the buttons as you need them ib64x IB64X DSS BLF Console ...

Page 95: ...buttons at the bottom of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which level is currently active ib24x Level access buttons ib48x Level access buttons IB24X ...

Page 96: ...Other Advanced Features 90 Comdial August 03 ...

Page 97: ...Code Disable Code Account Code INTERCOM 04 account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization Code INTERCOM 08 authorization code Automatic Callback and Call Waiting INTERCOM 6 INTERCOM 6 Background Music INTERCOM 11 or 12 INTERCOM 1 Call Divert Station INTERCOM 55 extension number Call Forward Personal INTERCOM 51 extension number INTERCOM 5 Call Forward Ring No Answer A...

Page 98: ...rb Override extension number 03 DSS Programming INTERCOM 3 Executive Override extension number 03 Hold Manual HOLD Hold Exclusive HOLD HOLD Hold Directed INTERCOM 90 Hold Directed Pickup INTERCOM 90 LCD Messaging INTERCOM 02 message INTERCOM 02 Line Group 1 INTERCOM 9 Line Groups 2 11 INTERCOM 80 to 89 Line Groups 12 16 INTERCOM 60 to 64 Line Pick Up From Any Station Zones 1 4 INTERCOM 65 to 68 Li...

Page 99: ...ERCOM 78 Park Orbit Retrieve INTERCOM 910 to 999 Park Orbit Send INTERCOM 910 to 999 Personal Ringing Tones INTERCOM 4 tone code 1 to 8 Redial Last Dialed Number Remote Station Disable INTERCOM 05 extension number INTERCOM 05 extension number Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypad 1 2 3 4 5 6 7 8 9 or 0 Speed Dial System...

Page 100: ... The following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones Volume Save INTERCOM 7 Voice Announce Block INTERCOM 2 INTERCOM 2 Feature Enable Code Pick Up Last Line 08 Broker s Call 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP Dialing Code Feature Enable Code Disable Code ...

Page 101: ...r station at specified times ALL All Calls Forward Route all of your calls to a different station loca tion ANS Answer Answers any call ringing at your station APAGE Auxiliary Pager Stores a button that selects auxiliary paging speaker operation through the auxiliary jack ARECD Auxiliary Recorder Stores a button that selects tape recorder operation through the auxiliary jack ARING Auxiliary Ringer...

Page 102: ...ion location When cho sen as a feature stores a button that enables the function CALLBK I Will Call Back Respond to a SOHVA call with a non verbal message CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLR Clear Cancels a call forward condition CONF Conference Establishes a confer ence DARK Dark contrast Makes LCD screen darker DISP Display Adjusts the contr...

Page 103: ...ea ture stores a button that enables loud speaker broadcast of distant party s voice HDSET Headset When chosen as a fea ture stores a button that enables headset opera tion HAVE HOLD Ask Caller To Hold Send a non verbal response to a SOHVA caller so he or she will know to place the out side caller on hold LIGHT Light contrast Makes the LCD screen lighter MSG Message Turns on message wait ing light...

Page 104: ...ing PARK Park Orbit When chosen as a fea ture stores a button that provides one button parking of calls PCKUP Pick Up When chosen as a fea ture stores a button that allows you to pick up a call ringing elsewhere PERS Personal Route your personal intercom calls to a dif ferent station location PRIV Privacy When chosen as a fea ture stores a button that releases privacy for a current call QUERY Butt...

Page 105: ... Set Feature Enable call forwarding SOHVA Secure Off Hook Voice Announcement Sends a subdued off hook voice announce ment to another station SRC Music Source Selects which music source will supply back ground music TAKE MSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voice Announce Block Inhibits your station from r...

Page 106: ...Display Abbreviations 98 Comdial August 03 ...

Page 107: ...tton A button that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or...

Page 108: ...atically recognizes particular stations if they are relocated to a different station port the same class of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually programmers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programm...

Page 109: ...ifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message D...

Page 110: ...lly call the located item Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts for auto attendant and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward System Access DISA An enhancement option that allows outside callers to directly call a station or access certain internal system features including all line groups and ARS To...

Page 111: ...les incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial DXP DXP Plus FXS and FXT Common Code Based Systems DXP DXP Plus FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable Dynamic Line Button System temporarily assigns a normally unassigned line to an id...

Page 112: ...for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows y...

Page 113: ...s busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on t...

Page 114: ...ovided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones if any a station can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unl...

Page 115: ...ation by pressing a programmed button that sends a message to the calling station s display Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing...

Page 116: ...ge detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines This record provides information for accounting and traffic analysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD tel...

Page 117: ...r Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers TRNS CNF A fixed feature button that allows you to transfer outside calls and set up conference calls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Confe...

Page 118: ... 03 V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system ...

Page 119: ...peaker 7 16 Full Duplex Speakerphone Characteristics The Impact SCS 8324F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditio...

Page 120: ...boards printers paging systems and other equipment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker ...

Page 121: ...witches If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party ...

Page 122: ...Speakerphone Characteristics 114 Comdial August 03 ...

Page 123: ...ngement that allows unified communications through the system Also provided is information on which features Comdial provides remote networking support too Feature Name Type Originating Terminating Both Remote Networking Support Feature Parameters Program Feature Abandoned Hold Release Terminating None Across Network Account Code Both None Across Network Node COS Alarms Local Node A lead Local Nod...

Page 124: ...Local Node Attendant Programing Both Comdial Local Node Authorizatio n Code Originating None Local Node Auto Hold Terminating None Across Network Node Auto Pause Terminating None Across Network Node Auto Redial Originating None Across Network Node Aux Line Across Network Node Aux Ring Local Node Block Program Across Network Incoming DID Node Feature Name Continued Type Originating Terminating Both...

Page 125: ...diate Terminating Comdial Across Network Node Station CallForward All RNA Terminating Comdial Across Network Node Station Call Pickup Directed Terminating Comdial Across Network Node Station Call Pickup Group Terminating None Local Node Station Call Time Originating None Across Network Node Station Call Transfer Both Comdial Across Network Node Station Call Waiting Tone Terminating None Local Node...

Page 126: ...ot Line Terminating None Local Node Station Dist Ring Terminating None Local Node Station Dial by Name Originating None Local Node Station Directed Station Hold Both None Local Node Station Disable Station Local Node Station Disconnect Notification Both None Across Network DND inhibit override Terminating Comdial QSIG Local Node Feature Name Continued Type Originating Terminating Both Remote Netwo...

Page 127: ...ignaling Both None Across Network Enhanced Night Mode Terminating None Across Network Node Enhanced Ringing Terminating None Across Network Node Executive Override Both None Extended DTMF Feature Numbering Local Node Group Listen Terminating None Across Network Node Station Hands Free Both None Across Network Node Station Feature Name Continued Type Originating Terminating Both Remote Networking S...

Page 128: ...ode Station Idle Line Both None Local Node Incoming Call Routing Both Comdial Across Network Node Intercom Numbering Local Node Intercom Speed Dial Last Number Dialed Originating None Across Network Node Station LCD Contrast Both None LocalStation Only Node Station LCD Messaging Both None Local Node Line Group Both None Local or Network Channels Node Feature Name Continued Type Originating Termina...

Page 129: ...essage Deposit Both Comdial Local Node Station Message Waiting Terminating Comdial Across Network Node Station Music Background Both None Local Music On Hold Both None Local Mute Both None Across Network Node Station Operator Network Both Comdial Across Network Hub Operator Node Both Comdial Local Node Page Both None Local Node Park Orbit Terminating None Local Node Feature Name Continued Type Ori...

Page 130: ... Terminating Comdial Local Node Station Quick Transfer Terminating Comdial Across Network with limitations Node COS Recall Call Forward Across Network with limitations Node Station Recall Timing Hunt Group Terminating Comdial QSIG Across Network Node Record Both Comdial Across Network Node Station Response Message Both None Local Ring Monitoring Terminating Comdial Local Node Station Feature Name ...

Page 131: ...e Station SLPS Brokers Mode Both None Local SLPS Dial Saved Number Originating None Across Network SLPS Pick Up Last Line Terminating None Across Network SLPS Save Number Originating None Across Network SLPS TAP Both None Across Network SMDA SMDR Both Comdial Across Network with limitations Node Softkey Both Comdial Across Network with limitations Feature Name Continued Type Originating Terminatin...

Page 132: ...with limitations Hub only Station Names Both None Across Network Node Station Station State Query Originating Comdial Across Network Node Station Subdue Ringing Terminating Comdial Local Node Station System Manager Prog Both None Local System Parameters Both None Local Node TAFAS line answer from any station Both None Local Node Station Toll Restriction Both None Across Network Node COS Feature Na...

Page 133: ...s Network Node Station Trunk to Trunk Transfer Both Comdial Across Network Voice Announce Block Terminating Comdial Across Network Node Station Serial WP Integration Across Network Hub and VM VVP Across Network Hub and VM Feature Name Continued Type Originating Terminating Both Remote Networking Support Feature Parameters Program Feature ...

Page 134: ...Feature Networking Support 126 Comdial August 03 ...

Page 135: ... 84 85 89 93 Clearing Feature Buttons 64 codes 70 85 compatible equipment 76 Conferencing 36 37 configuring with auxillary jack 76 connecting an external ringer 77 creating conferences 36 creating unsupervised conferences 37 D default message table 52 Dial By Name 79 Direct Station Select DSS Button 10 12 21 57 83 Directed Station Hold 19 Display 93 displaying function button query function button...

Page 136: ...programming a button 62 63 programming a location 57 programming a music enable button 63 programming a Paging button 63 programming a Parking button 63 programming an enable button 62 programming button 62 Q queuing for an open line 35 Queuing line 35 R receiving messages using 55 Redialing 72 73 redirecting all calls 38 redirecting personal calls 38 Reminder Alert setting 61 responding nonverbal...

Page 137: ...turning off 80 turning off ringer 5 U understanding abbreviations 93 Unsupervised Conferences 37 user guidelines 112 using a redial queue 73 using directed hold 19 using exclusive hold 18 using full duplex technology 111 using with Caller ID 24 V VAB 23 Voice Announce Block 63 Voice Announce Block VAB 23 Volume Control 82 84 VOLUME DOWN Button 80 VOLUME UP Button 80 Z Zone Paging 85 ...

Page 138: ...130 Comdial August 03 ...

Page 139: ...lar problems arise which are not covered sufficiently for the purchaser s purposes contact Com dial Inside Sales Department 106 Cattlemen Road Sarasota Florida 34232 Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possi ble as the combinations of accessories and features are too varied and extensive to insure ...

Page 140: ...GCA70258 12 06 03 Printed in U S A ...

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