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23
Answering System Troubleshooting Guide
Power seems not to be ON:
• Make sure power adapter is connected to a working 120AC outlet and to the
jack on the back of the answering system (see p. 5).
• Press ON/OFF button and make sure 0 or a number appears in the display
window.
Answering system does not answer calls:
• Make sure telephone cord with modular plug is connected to a working
telephone line (see p. 5).
• Make sure 0 or a number appears in the display window.
• Disconnect AC adapter and 9v battery back-up for a few seconds, then
reconnect. System should “count down” in display window.
• Display is flashing Gr; no greeting is recorded. Record a greeting (see p. 16).
• Memory is full; messages must be deleted (see p. 19).
System will not play messages:
• Make sure display shows a number of messages. If no messages are recorded
and you press PLAY, you will hear 3 beeps; "0" will show on display.
System will not play messages from remote location:
• Power has failed at the system location and no battery back up is installed;
system will not record messages until greeting has been recorded at the
system location. Cobra strongly urges you to avoid this problem by installing
a 9v battery back up in the system (see p. 20).
• You are not using a touch tone phone to play back messages from the remote.
• Make sure you press your commands between beeps, not during them.
System rings 10 times before answering, greeting does not play:
• Memory is full; messages must be deleted before system will answer
• Power has failed at system location with no battery back-up installed; re-
record your greeting.
System will not record greeting:
• Memory is full; messages must be deleted before greeting may be recorded.
CL is flashing:
• Day and time have not been set; set day and time (see p.16).
Programmed Security Code fails to access remote:
• Power failure at system location has reset code to factory preset 99.
• Enter 99 and proceed with remote functions
• Reprogram new security code at system location using monitor function (see
p.20)
When I try to stop the system to take a call during Call Screening, the phone
hangs up:
• You have pressed TALK before 10 seconds has elapsed (see Call Screening, p.
18).
When I try to stop the system to take a call during Call Screening, nothing
happens:
• You have picked up the phone after 10 seconds have elapsed—you must
press TALK (see Call Screening, p. 18).
Recorded greeting sounds weak or far away:
•
Make sure that you speak from no further than 6 inches from the system
while recording greeting.