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CoachComm X2, Operating Manual

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CoachComm X2 Operating Manual Download Page 53

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Product Support

CoachComm support and service personnel are ready to help you with any issues you may have. CoachComm offers 
product support from 8:00 a.m. to 5:00 p.m. (CST), Monday through Friday. Customers who annually renew their support 
plan have access to CoachComm’s 24/7 after-hours support hotline as well. (Access this line by dialing our voice number 
and following the automated prompts to the After-Hours line. Leave a message there, and your call will be returned as soon 
as possible.) Our company website, www.coachcomm.com, offers supporting product documentation and live chat for help. 
All questions and/or requests for a Return Material Authorization (RMA) Number should be directed to the Customer Service 
department: 

CoachComm Customer Service Department 
Voice: 1.800.749.2761 
Fax: 1.888.329.2658 
Email: [email protected]

Returning Equipment for Repair or Maintenance 

Do not return any equipment directly to the factory without first obtaining a Return Material Authorization (RMA) Number. 
Obtaining a Return Material Authorization Number will ensure that your equipment is handled promptly. 

All shipments of CoachComm products should be made via UPS, or the best available shipper, prepaid and insured. The 
equipment should be shipped in the original packing carton; if that is not available, use any suitable container that is rigid 
and of adequate size to surround the equipment with at least four inches of shock-absorbing material. 

Battery Shipping Disclaimer:

 When shipping equipment to CoachComm that includes batteries, it is the shipper’s 

responsibility to ensure that batteries are properly packaged, labeled, and shipped according to local and international 
guidelines. “Shipper” is defined as the person or school placing the equipment in the package and offering it to the carrier. 
Refer to CoachComm’s 

Lithium-Polymer Battery Shipping Guidelines document

 on our website for more information.

All shipments should be sent to the following address and must include a Return Material Authorization Number: 

CoachComm Customer Service Department 
Attn: Return Material Authorization #  
205 Technology Parkway  
Auburn, AL 36830-0500

Summary of Contents for X2

Page 1: ...Operating Manual X2 Package ...

Page 2: ...We want X System to make your job easier and your game day experience positive To successfully familiarize yourself with the many diverse and powerful features X System offers it is crucial that you acquaint yourself with the manual Your time spent will help you get the most from your X System by making setup quick and easy We are committed to providing you with a high quality product that will de...

Page 3: ...nd Operation 26 Mounting Antennas 26 Covering Your Antennas 28 Setting Home Away Status 28 Walk Testing Your System 29 Understanding Link Quality 29 X Ware Setup and Installation 30 System Requirements 30 Installing X Ware 30 Connecting X Ware to Your CU 32 X Ware Operation 34 Home Screen 34 Profile Screen 35 Additional System Views 38 X Ware Advanced Settings 40 System Configuration File 41 Savin...

Page 4: ... o a c h c o m m c o m i v Non Radio Device License Information 51 Warranty Information 52 Limited Warranty 52 Parts Limited Warranty 52 Specifications 54 Control Unit Specifications 54 Radio Transceiver Antenna Specifications 55 Radio Pack Specifications 56 ...

Page 5: ...C SHOCK RISK Do not submerge any part of X System in water Refer all servicing to qualified service personnel Do not attempt to modify disassemble or open any X System components Exposing the electrical system may result in equipment damage and serious personal injury including electric shock Equipment damage caused by unqualified personnel may void the product warranty associated with your X Syst...

Page 6: ...y dispose of any batteries in this condition in accordance with the instructions provided by your local authorities For more information and local drop off sites visit http www call2recycle org Protecting Yourself and Those Around You Allow only responsible individuals who are familiar with these general safety rules and operating instructions to use your X System Never allow people unfamiliar wit...

Page 7: ...0 0 7 4 9 2 7 6 1 w w w c o a c h c o m m c o m 3 X2 Block Diagram Wired Interface Control Unit Wired Users x6 Antenna Antenna A B Wired Users x6 C D Wireless Users x6 Wireless Users x6 Legend Cat 5e max of 330 ft Press Box Rack Unit ...

Page 8: ...ed X Ware software user interface for monitoring and customizing the X System These features come together to form a powerful product called X System X System together with enhanced tools for the wired portion of the system makes for an incredibly robust easy to operate system Frequency Considerations 900MHz CoachComm designed the new X System to operate seamlessly in the 900MHz frequency band Thi...

Page 9: ...ntrol Unit CU yet The Power LED on the front of the Wired Interface should be lit green Important X System requires a minimum of one dedicated 15 amp 120V circuit 2 Mount and connect the Antenna 2a Using either the clamp or suction cup mounting hardware secure the Antenna bracket so that the Antenna s logo points toward the center of your team s coaches box See page 26 of this manual for more inst...

Page 10: ...on the Control Unit 3a Power ON the CU via the power switch on its front panel 3b Use CU navigational controls to select Home or Away and press the Enter button Important No RF transmission will occur until the Home Away status is selected Failure to set this status properly may result in RF interference if and when the opposing team is also using an X System It is important to coordinate with opp...

Page 11: ...ning the volume knob clockwise The lights on the front of the BeltPack will illuminate when powered on Confirm that each Talk button is off 4f Put on one headset and press the Talk button on the Wired BeltPack and confirm that you can communicate with a second Wired BeltPack on both channels with no crosstalk Repeat the test for each Wired BeltPack 5 Power on and walk test Radio Packs The procedur...

Page 12: ...f the remaining RPs Important If raining cover the RPs or return them to their cases 5e Confirm communication between wireless and wired coaches 6 Power off and stow away Once your game has ended power off and properly stow away all components 6a Power off all RPs and stow them with the field headsets in the sideline case 6b Power off and disconnect all Wired BeltPacks and stow them in the press b...

Page 13: ...are provided in the Game Day Setup section of this manual on page 5 Press Box Rack Unit Control Unit Wired Interface Press Box Case Field Antennas with Mounting Hardware Wired BeltPack Accessory Case Storage for the following 15 ft Duracat 5 Cable 50 ft Duracat 5 Cable 100 ft Cat 5 Cable 25 ft Bundled Cat 5 Wired BeltPack Cable Booth Coaches Headsets Booth Antenna and Accessories if applicable Rad...

Page 14: ...it Rear A FIELD ANTENNA Port Connection for the Cat 5 cable from the field antenna s B SYNC IN Port Allows the system to be synchronized with another X System Sync is recommended when more than two unsynchronized X System Antennas are operating in close proximity to one another C BOOTH ANTENNA Port Connection for the Cat 5 cable from a booth antenna Note Audio and power cables are not pictured in ...

Page 15: ... Out Not currently used with X System operation B DC Power In C Channel A XLRs Connects Wired Interface Port A to Port 2 Wire 1 of the Control Unit D Channel B XLRs Connects Wired Interface Port B to Port 2 Wire 2 of the Control Unit E Channel C XLRs Connects Wired Interface Port C to Port 2 Wire 3 of the Control Unit F Channel D XLRs Connects Wired Interface Port D to Port 2 Wire 4 of the Control...

Page 16: ...nferences An X System conference is a conversation between a set group of coaches By default each X System will include four conferences These four conferences are the only ones accessible to coaches using Wired BeltPacks in the booth Wired Interface WI Power There is no power switch on the WI The power to the WI comes on when it is plugged into an AC wall outlet The green Power LED on the front o...

Page 17: ... menus and making subsequent setting adjustments The LCD screen is the focal point of the Control Unit s functionality On the Home screen the LCD displays the status of all Normal mode Radio Packs that are currently paired to the Control Unit In the Menu the LCD shows the menu items or information H Menu Button Accesses the main menu system of the CU The default pass code to access the CU menu is ...

Page 18: ... design where all devices are part of a system configuration that shares data timing synchronization and audio E 2 WIRE Intercom Port x 4 The Intercom conference ports 1 2 3 and 4 connect the Control Unit to channels A B and C D of the Wired Interface F 4 WIRE Intercom Port x 4 Not currently used with X System operation G STAGE ANNOUNCE SA Not currently used with X System operation H Auxiliary Aud...

Page 19: ...uality on page 29 of this manual for more information Secondary Operating Screen Displays additional information about the status of the Radio Packs connected to the Control Unit Short press the Home button once to toggle between the Primary and Secondary screens After 60 seconds the screen will time out and revert back to the Home screen Note Radio Signal Strength Value displays the actual value ...

Page 20: ... Radio Packs list model frequency band and mode Intercom Settings Auto Null Auxiliary Input Auxiliary Output Stage Announce Run Auto Null View Null Settings Edit Stage Announce Audio Level Enable Disable Stage Announce Relay Assign High Density Choose Sort Order Radio Transceivers Hub Audio Expansion Local Headset Conference Local Headset Mic Gain Local Headset Mic Type Local Headset Sidetone TCP ...

Page 21: ... LEDs The Antenna s X NET IN ports allow it to connect to any available X Net port or RT LOOP port on other devices adding the RT to a proprietary network where all devices are part of a system configuration that shares data timing synchronization and audio Each RT has an X NET IN port RJ 45 and an RT LOOP port RJ 45 which allows RTs to be daisy chained to one another D Network Power NET PWR LED O...

Page 22: ...ton The Channel Buttons set the BeltPack to that communication channel indicated with blue 1 or 2 LEDs above each button Channel 2 of the Wired BeltPack will correspond to either channel B or D The Wired BeltPack now offers a channel lock feature that allows coaches to be locked on a single channel as opposed to having access to both channels Note Only coaches who are on the same communication cha...

Page 23: ...n or Always Off In addition X System uses an intelligent latching method for Talk buttons When set to Latch one short press will latch the Talk on however pressing and holding the Talk button will cause the button to act as a momentary switch Function Buttons F1 F2 The left F1 and right F2 function buttons can be programmed to assign a variety of functions Each Function button s operation is set i...

Page 24: ... release opens the RP s battery compartment USB Micro B Connection This USB connection is for connecting an RP to a Control Unit for pairing or connecting an RP to a PC for device firmware updates On Off Button The On Off button powers the RP on and off when pressed for 3 seconds 4 Pin Male XLR Headset Connector Headset connector is a 4 pin male XLR connection Optional XLR adapters 4 pin female to...

Page 25: ... information Secondary Operating Screen Serves as a secondary operating screen and displays additional information about the status of the Radio Pack Short press the Menu button once to toggle between the Home and Secondary screens After 60 seconds the screen will time out and revert back to the Home screen Note Radio Signal Strength Value displays the actual value of the radio signal in dBm Volum...

Page 26: ...mic Mic Detected 0 6dB to 10 35 dB Factory Defaults Restore Defaults Clear Memory Mic Type Mic Gain Noise Gate Contrast Backlight Brightness Backlight Time Out Side Tone Talk Tones Volume Min Volume Max Edit Backlight Time Out Backlight Timeout Edit Backlight Brightness Backlight Brightness Edit Contrast Contrast Display Options Edit Battery Alert Battery Alert Short Name Pack Name Long Name Edit ...

Page 27: ...mends that only major brand standard batteries should be used for maximum reliability and effectiveness You should expect approximately 4 5 hours 900MHz of operation using new AA batteries There are several considerations you should take into account when using AA batteries The RP s battery level and remaining battery time indicators only reflect battery life for lithium polymer batteries therefor...

Page 28: ...ting bracket to the Press Box Rack Unit s rear panel Then power on the CU 2 Ensure the RP to be paired is powered off 3 Connect a USB to Micro USB cable from the CU to the device micro end goes into the RP s USB port beneath its rubber port cover The RP will power on by itself 4 Follow the prompts displayed on the RP You will need to use the RP volume knob and function buttons to choose a profile ...

Page 29: ...led Cat 6 cables that connect the Wired BeltPacks to the Wired Interface Headsets CoachComm now offers exclusively the SmartBoom series of headsets The SmartBoom technology enables you to effortlessly mute your microphone by simply raising the boom above your brow Re enable the microphone by lowering back to the mouth All headsets have a 4 pin XLR connector Figure 28 SBP 152 Dual Ear Model SmartBo...

Page 30: ...o the top of the suction cup s stud securely tightening it Then re tighten the ball mount knob 3 Attach the suction cup s safety cable to a fixed object 4 Press the suction cup to a dry flat surface such as a table or a glass window CAUTION Attempting to secure the suction cup to a moist or textured surface may cause malfunction which could result in damage to equipment persons or property below m...

Page 31: ... s larger screw to loosen and tighten it 5 Point the front of the Antenna toward the center of your team s coaches box Loosen the ball mount knob to adjust the angle of the Antenna if needed 6 Connect a Cat 5 cable to the X NET IN port on the Antenna Connect the other end of the Cat 5 cable to the FIELD ANTENNA S port on the Press Box Rack Unit s rear panel 50 40 40 50 40 40 50 40 40 50 40 40 Your...

Page 32: ...resistant including gaskets intended to prevent moisture entry from the top and sides The cable connections on the bottom are not water tight Setting Home Away Status When you power up the X System a prompt for selecting Home or Away displays on the Control Unit CU LCD Based on this setting all of the Antennas on the system will be assigned specific hopping patterns by the CU A selection must be m...

Page 33: ...nk Quality The Link Quality LQ is a numeric value that provides a real time metric on the quality of communication between the radio in the Antenna and the radio in the RP The LQ serves as a diagnostic tool for proper system operation and troubleshooting RPs With X System the receiving LQ signal is reported for both the Antenna and RP The RP s on screen LQ indicator with the box around it is the A...

Page 34: ...nts System Requirements Windows 7 or higher 4 GB system memory Windows Experience Index for Graphics 5 9 NET version 4 5 When using X Ware with any kind of Windows application be sure to make an exception for X Ware in the Windows firewall Additional Recommendations XGA video screen 1024 768 or greater resolution Installing X Ware A copy of X Ware is available on the USB drive included with your X...

Page 35: ...default destination folder 5 On the Start Menu Folder screen click Install to begin install The installation process will begin and take only a few seconds Click Close when complete 6 An X Ware icon will now be located on your PC s desktop and the program is ready for use Figure 38 Default X Ware Destination Figure 39 X Ware Shortcut Folder Selection ...

Page 36: ... access the same window from your PC s Control Panel 2 Click Local Area Connection near the upper right of the window The Local Area Connection Status window will display 3 Click Properties A Local Area Connection Properties window will display 4 Double click the Internal Protocol Version 4 TCP IPv4 option from the list of connection properties A TCP IPv4 Properties window will display 5 Click the...

Page 37: ...connected to your CU or if the CU is not powered on you will see the following message when you open the game day interface of X Ware Waiting for Control Unit Enabling Game Day Interface Sometimes Windows 10 PCs open X Ware to the Advanced Settings interface instead of the Game Day Interface depicted in Figure 43 on page 34 To modify X Ware s startup behavior to show the Game Day Interface when op...

Page 38: ...tenna RP and Conference views D Advanced Settings Button X Ware s Advanced Settings interface is where the core operational settings for the system configuration reside Changes to these settings can impact system performance if made improperly In particular changes to these settings during live operation on game day should be avoided It is highly recommended you contact CoachComm Customer Support ...

Page 39: ...s real time display and available conferences From this screen you can view the RP status assign conferences assign a new profile view conference members and show the RP user s accessibility to other members RP Icon The RP Icon represents each individual RP on the Home Screen and RP Profile Screen An illuminated green section of the icon displays the RP s current active conference The Status Indic...

Page 40: ...adio Packs with that profile will change also Assigning New Profiles The Assign button enables you to quickly assign a new profile to the selected RP The right hand list displays the available profiles for the type of RP selected i e only 900MHz profiles will display if you selected a 900MHz RP To change the profile tap click the desired profile from the list Confirm your selection on the prompt t...

Page 41: ...will appear at the bottom of the list but they will be grayed out Clicking one of the users on the list will take you to that user s RP Profile view Modify Settings The Modify button displays a list of User Settings that can be customized for the selected RP You can choose to retain the profile s default settings or customize the settings once the profile is applied Figure 48 X Ware Members View F...

Page 42: ...ur system s Home or Away setting For more information about this setting see page 28 Each Antenna icon displays the Antenna s name hopping pattern mode and frequency Each paired RP displays to the right of its Antenna icon and their icons display the device status green for normal red for error RP name link quality profile name and active conference The conference displays green when the talk butt...

Page 43: ...column header You can also click on any RP in the list to access that RP s Profile View Conferences View The Conferences view displays a list of the system s conferences Clicking a conference from the list will display the active users on that conference in real time The X2 configuration has a fixed workflow for conference assignments therefore no changes to the system are necessary For additional...

Page 44: ... is where the core operational settings for the system configuration reside Changes to these settings can impact system performance if made improperly In particular changes to these settings during live operation on game day should be avoided It is highly recommended you contact CoachComm Customer Support prior to game day if changes are desired ...

Page 45: ...ocess if needed 3 Make sure your CU is powered on If you have not already done so set the Home Away status 4 Launch X Ware then click the gear icon located at the top right of the home screen This will launch X Ware s Advanced Settings window See page 34 of this manual for more information about using X Ware 5 Click the Save File button on the top left of the screen and save your file to your USB ...

Page 46: ...nd scroll until you find the configuration file you wish to use then press the Enter button to select it The CU screen will display a blank grid while the configuration file loads 7 Once the configuration file has finished loading the CU will display the following message CCF Loaded along with a configuration file summary Once the message times out the home screen will display on the front of the ...

Page 47: ... protections inhibit the charger from initiating the charge cycle If a battery does not accept a charge and the LED displays red in the charger the battery may be in deep discharge An attempt to revive the battery can be made by repeatedly inserting and removing it several times from the 5 Bay charger CBT 5BAY 01 Ambient temperature affects the rate at which lithium polymer batteries degrade Batte...

Page 48: ... version of X Ware installed on your PC Note Be sure to save a copy of your current configuration file before updating X Ware 1 Locate X Ware application files on PC at C Program Files x86 CoachComm XWare 2 Double click the Uninstall application file within this folder An uninstall dialog box will display 3 Click Uninstall to begin process Figure 59 X Ware Uninstall Application File Figure 60 Unin...

Page 49: ...ting devices directly to the PC USB for firmware updates Update times may vary depending on equipment s firmware package Each updated package will speed up the firmware process per device Prerequisites IMPORTANT Always follow any specific firmware update instructions delivered with the new release Firmware release notes and any separately published update procedures supercede the information provi...

Page 50: ...evice micro end goes into X System device NOTE You can utilize a USB hub in order to do multiple devices at once be sure all devices are connected prior to Step 5 5 Click the Scan For Devices button at bottom of the tab 6 Each connected device will display in a list on the tab This list will include each device s current firmware version Figure 62 X Ware Firmware Tab Figure 63 Connected Devices ...

Page 51: ...e the device progress bar will read Update Complete Click the Clear button to remove that device from the list 9 Verify the firmware installation by repeating steps 4 6 to rescan the devices All scanned devices should now display the current firmware version number 10 Repeat steps 4 9 above for each Control Unit CU Antenna Radio Transceiver and Radio Pack RP Figure 64 Device Firmware In Progress F...

Page 52: ...n adapter to plug Bad wired accessory such as Wired BeltPack cable or headset Process of elimination remove items on line in question one at a time until problem disappears Crosstalk Bad wired accessory such as a Wired BeltPack cable or headset Process of elimination remove items on combined lines one at a time until crosstalk disappears Red LEDs on 5 Bay Charger Ambient temperature too high to ch...

Page 53: ...the factory without first obtaining a Return Material Authorization RMA Number Obtaining a Return Material Authorization Number will ensure that your equipment is handled promptly All shipments of CoachComm products should be made via UPS or the best available shipper prepaid and insured The equipment should be shipped in the original packing carton if that is not available use any suitable contai...

Page 54: ...nna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication Conformément à la réglementation d Industrie Canada le présent émetteur radio peut foncti...

Page 55: ...ncontrolled environment This equipment should be installed and operated with minimum distance 20 cm 7 87 in between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Non Radio Device License Information Warning Changes or modifications to this device not expressly approved by CoachComm could void the user s authorit...

Page 56: ...ELLER WHO SELLS COACHCOMM PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND Parts Limited Warranty Replacement parts for CoachComm LLC products are warranted to be free from defects in materials and workmanship for 120 days from the date of sale to the end user This warranty does not cover any defect malfunction or failure caused by circumstances beyond the control of CoachCom...

Page 57: ...ack profile assigns functionality to a Radio Pack s local controls knobs and buttons as well as what conferences they subscribe to Sidetone The user s own voice folded back into the user s ear This adjustment allows for a user to hear more or less of his her own voice in his her headset If sidetone is turned down the user can still hear other users but he she cannot hear his her own voice If the s...

Page 58: ... connections 2 RJ 45 for copper 1 duplex LC for Single Mode Fiber Sync In Ports supports 1 connection 1 RJ 45 for copper 1 duplex LC for Single Mode Fiber 2 Wire Intercom Connection 4 channels via XLR 3F with XLR 3M loop 4 ports 2 Wire Compatibility Clear Com RTS and AudioCom Balanced 4 Wire Intercom Connection 4 ports via RJ 45 Stage Announce Output XLR 3M nominal 12 dBu into 600 ohms balanced tr...

Page 59: ...conditions 1950 ft 600 m line of sight Note Functional range depends on many variables including RF signal absorption reflection and external interference No of Radio Packs Supported when Antenna in Normal Mode 6 No of Radio Packs Supported when Antenna in High Density Mode 32 Supplied Antenna 5dBi Directional integrated patch X NET IN Port supports 1 connection 1 RJ 45 RT LOOP Port 1 RJ 45 Maximu...

Page 60: ...onferences 3 Simultaneous Listen Paths 1 Volume Knobs 1 Talk Buttons 1 Headset Connector 4 pin male XLR USB Port 1 Micro USB Microphone Type Auto Detect or Manual Select Dynamic or Electret LCD Display 280 64 resolution Antenna internal 2 2dBi Dipole Battery Life Rechargeable Lithium Polymer Greater than 9 hours Charging Power Supply Micro USB 6W AC wall adapter Charge time for Lithium Polymer Bat...

Page 61: ...O P E R A T I N G M A N U A L 8 0 0 7 4 9 2 7 6 1 w w w c o a c h c o m m c o m 5 7 This page is intentionally blank ...

Page 62: ... coachcomm com Copyright 2018 CoachComm LLC All rights reserved The Tempest Connex and SmartBoom word marks and Tempest and X System logos are trademarks of CoachComm LLC Any and all other trademark references within this document are property of their respective owners Document Reference 2018 03 D0000383_A ...

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