Clevo W950JU User Manual Download Page 173

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Troubleshooting

Backup and General Maintenance 7 - 3

Backup and General Maintenance

• Always

backup

your important data, and keep copies of your OS and programs safe, but close to hand.

Don’t forget to note the

serial numbers

if you are storing them out of their original cases, e.g. in a CD wal-

let.

• Run

maintenance programs

on your hard disk and OS

as often as you can. You may schedule these pro-

grams to run at times when you are not using your computer. You can use those that are provided free with
your OS, or buy the more powerful dedicated programs to do so.

• Write down your passwords and keep them safe (away from your computer). This is especially important if

you choose to use a

Supervisor

password for the BIOS (see

“The Setup Utility” on page 5 - 2

• Keep copies of vital

settings files

such as network, dialup settings, mail settings etc.(even if just brief notes).



Warranty

The CPU is not a user serviceable part. Opening this compartment, or accessing the CPU in any way, may violate your war-
ranty.

Summary of Contents for W950JU

Page 1: ...V17 1 00 ...

Page 2: ......

Page 3: ...ion This publication and any accompanying software may not in whole or in part be reproduced translated trans mitted or reduced to any machine readable form without prior consent from the vendor manufacturer or creators of this publication except for copies kept by the user for backup purposes Brand and product names mentioned in this publication may or may not be copyrights and or registered trad...

Page 4: ...um Liechtenstein Denmark Lux embourg Finland Netherlands France Norway Germany Portugal Greece Spain Iceland Sweden Ireland United Kingdom Cyprus Czech Republic Estonia Hungary Latvia Lithuania Malta Slovakia Poland Slov enia ErP Off Mode Power Consumption Statement The figures below note the power consumption of this computer in compliance with European Commission EC regulations on power consumpt...

Page 5: ...owed to sell his product in the European market This product conforms to the essential requirements of the R TTE directive 1999 5 EC in order to attain CE Marking A notified body has determined that this device has properly demonstrated that the requirements of the directive have been met and has issued a favorable certificate of expert opinion As such the device will bear the notified body number...

Page 6: ...o communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Incre...

Page 7: ...t forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body Warning Use only shielded cables to connect I O devices to this equipment You are cautioned that changes or modifications not ex pressly approved by the manufacturer for compliance with the above standards could void your authority to ...

Page 8: ... a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions 5 This product is intended to be...

Page 9: ...ind of heating ele ment This is an electrical appliance If water or any other liquid gets into it the computer could be badly dam aged Do not expose the computer to any shock or vibration Do not place it on an unstable surface Do not place anything heavy on the computer Do not expose it to excessive heat or direct sunlight Do not leave it in a place where foreign matter or mois ture may affect the...

Page 10: ... and don t forget to save your work Remember to periodically save your data as data may be lost if the battery is depleted 5 Take care when using peripheral devices Do not turn off the power until you properly shut down all programs Do not turn off any peripheral devices when the computer is on Do not disassemble the com puter by yourself Perform routine maintenance on your computer Use only appro...

Page 11: ...computer has been dropped or damaged do not touch the poisonous liquid if the LCD panel breaks If there is an unusual odor heat or smoke coming from your computer Bottom Cover Removal Warning Users should not remove any cover s and or screw s for the purposes of device upgrade as this may violate the terms of your warranty If you need to replace remove the hard disk RAM optical device etc for any ...

Page 12: ...lug the power cord be sure to disconnect it by the plug head not by its wire Make sure the socket and any extension cord s you use can support the total current load of all the connected devices Before cleaning the computer make sure it is disconnected from any external power sup plies i e AC DC adapter or car adapter Do not plug in the power cord if you are wet Do not use the power cord if it is ...

Page 13: ...tteries may experience a slight expansion or swelling however this is part of the battery s safety mecha nism and is not a cause for concern Use proper handling procedures when using polymer batteries Do not use polymer batteries in high ambient tempera ture environments and do not store unused batteries for extended periods See also the general battery precautionary information overleaf for furth...

Page 14: ...ntative or qual ified service personnel Keep children away from and promptly dispose of a damaged battery Always dispose of batteries carefully Batteries may explode or leak if exposed to fire or improperly handled or discarded Keep the battery away from metal appliances Affix tape to the battery contacts before disposing of the battery Do not touch the battery contacts with your hands or metal ob...

Page 15: ...der any of the following conditions When the power cord or AC DC adapter is damaged or frayed If the computer has been exposed to rain or other liquids If the computer does not work normally when you follow the operating instructions If the computer has been dropped or damaged do not touch the poisonous liquid if the LCD panel breaks If there is an unusual odor heat or smoke coming from your compu...

Page 16: ...apters 6 Put the notebook in its carrying bag and secure it with the bag s straps 7 If you re taking any peripherals e g a printer mouse or digital camera pack them and those devices adapters and or cables 8 Anticipate customs Some jurisdictions may have import restrictions or require proof of ownership for both hardware and software Make sure your papers are handy Power Off Before Traveling Make ...

Page 17: ...data Pass your computer and disks around the devices Ask security officials to hand inspect them you may be asked to turn it on Note Some airports also scan luggage with these devices Fly safely Most airlines have regulations about the use of computers and other electronic devices in flight These restrictions are for your safety follow them If you stow the notebook in an overhead compartment make ...

Page 18: ...arms wrists and hands in a relaxed position Your knees should be slightly higher than your hips Place your feet flat on the floor or on a footrest if necessary Use a chair with a back and adjust it to support your lower back comfortably Sit straight so that your knees hips and elbows form approximately 90 degree angles when you are working Take periodic breaks if you are using the computer for lon...

Page 19: ...e following precautions Set the Windows Power Plans to turn the screen off after a few minutes of screen idle time Use a rotating moving or blank screen saver this prevents an image from being displayed too long Rotate desktop background images every few days Turn the monitor off when the system is not in use LCD Electro Plated Logos Note that in computers featuring a raised LCD electro plated log...

Page 20: ...XVIII Preface ...

Page 21: ...ions for Care and Operation VII Servicing IX Power Safety X Polymer Battery Precautions XI General Battery Precautions XII Cleaning XIII Servicing XIII Travel Considerations XIV Quick Start Guide Overview 1 1 Advanced Users 1 2 Beginners and Non Advanced Users 1 2 Warning Boxes 1 2 Not Included 1 3 System Startup 1 4 System Software 1 5 ...

Page 22: ...Center 1 13 Front Left Views Model A 1 14 Front Left Views Model B 1 15 Right Rear Views Model A 1 16 Right Rear Views Model B 1 17 Bottom View Model A 1 19 Bottom View Model B 1 20 Windows 10 Start Menu 1 21 Right Clicking the Windows Logo In Start Menu 1 22 Start Menu Apps Tiles 1 23 Windows 10 Control Panel 1 25 Settings 1 26 Windows 10 Taskbar 1 27 Action Center 1 28 Video Features 1 29 ...

Page 23: ...ndling CDs or DVDs 2 4 DVD Regional Codes 2 5 Multi In 1 Card Reader 2 6 Touchpad and Buttons Mouse 2 7 Touchpad Sensitivity 2 7 TouchPad Configuration 2 8 Gestures and Device Settings 2 9 Mouse Touchpad Devices 2 12 Audio Features 2 19 Setup for Audio Recording 2 20 Power Management Overview 3 1 The Power Sources 3 2 AC DC Adapter 3 2 Battery 3 2 ...

Page 24: ...Power Buttons 3 9 Resuming Operation 3 11 Settings Menu Power Controls 3 13 Battery Information 3 16 Battery Power 3 16 Power Slider Settings 3 17 Conserving Battery Power 3 18 Battery Life 3 19 New Battery 3 19 Recharging the Battery with the AC DC Adapter 3 19 Proper handling of the Battery Pack 3 20 Battery FAQ 3 21 Removing the Battery for Model B Computers 3 25 ...

Page 25: ...on 4 2 Updating Reinstalling Individual Drivers 4 5 User Account Control 4 6 Windows Security Message 4 6 New Hardware Found 4 6 Driver Installation Procedure 4 7 Chipset 4 7 Video VGA 4 7 LAN 4 7 CardReader 4 7 Touchpad 4 7 Airplane 4 8 Control Center 4 8 MEI Driver 4 8 Audio 4 8 Optional Drivers 4 9 ...

Page 26: ...d Menu 5 7 Security Menu 5 10 Boot Menu 5 14 Exit Menu 5 16 Modules Options Overview 6 1 Wireless LAN Module 6 2 3rd Party 802 11b g n Driver Installation 6 3 Intel WLAN Driver Installation 6 3 WLAN Configuration in Windows 10 6 4 Bluetooth WLAN Combo Module 6 7 3rd Party Bluetooth V4 0 Combo Driver Installation 6 8 Intel Bluetooth Combo Driver Installation 6 8 ...

Page 27: ...Protection Driver Installation 6 14 PC Camera Module 6 18 Camera App 6 19 Taking Pictures Capturing Video 6 22 3G 4G Module 6 24 3G 4G Configuration in Windows 10 6 27 Trusted Platform Module 6 28 Enabling Activating TPM 6 29 TPM Management in Windows 6 30 TPM Actions 6 32 Troubleshooting Overview 7 1 Basic Hints and Tips 7 2 Backup and General Maintenance 7 3 Viruses 7 4 Upgrading and Adding New ...

Page 28: ...ideo Driver Installation C 1 Dynamic Video Memory Technology C 1 Intel HD Graphics Control Panel C 2 Display Devices Options C 15 Attaching Other Displays C 16 Configure Other Displays Using Project C 18 You can configure attached displays from Project C 18 Configuring an External Display In Windows C 19 HDMI Audio Configuration C 20 Wireless Display Configuration C 23 ...

Page 29: ...Adapter D 2 Storage D 2 Audio D 2 Pointing Device Keyboard D 2 Interface D 3 Card Reader D 3 Slot D 3 Communication D 3 Power Management D 3 Power Battery D 4 Security D 4 Features D 4 Operating System D 4 Indicators D 4 BIOS D 4 Environmental Spec D 4 Dimensions Weight D 4 ...

Page 30: ...XXVIII Preface ...

Page 31: ... The installation of the drivers and utilities essential to the operation or improvement of some of the computer s subsystems Chapter 5 An outline of the computer s built in software or BIOS Basic Input Output System Chapter 7 A quick guide to the computer s PC Camera Wireless LAN Combo Bluetooth WLAN TPM security Intel and 3G 4G modules some of which may be optional depending on your purchase con...

Page 32: ...cumentation more detailed descriptions of the functions setup and system controls are covered in the remainder of the User s Manual but do not worry if you do not understand every thing the first time Keep this manual nearby and refer to it to learn as you go You may find it useful to refer to the notes marked with a as indicated in the margin For a more detailed description of any of the interfac...

Page 33: ...act as an interface between the com puter and a hardware component e g a wireless network module It is very important that you install the drivers in the order listed You will be unable to use most advanced controls until the necessary drivers and utilities are properly installed If your system hasn t been properly configured your service representative may have already done that for you refer to ...

Page 34: ...when first setting up the computer as to safeguard the computer during shipping the battery will be locked to not power the system until first connected to the AC DC adapter 4 Use one hand to raise the lid LCD to a comfortable viewing angle do not exceed 130 degrees use the other hand to support the base of the computer Note Never lift the computer by the lid LCD Figure 1 1 Opening the Lid LCD Com...

Page 35: ...is not the case or where you are re configuring your computer for a different system you will find the Windows 10 64 bit operating system is supported Windows OS Note that the information included on the following pages is for Windows 10 only In order to run Windows 10 64 bit your computer requires a minimum 2GB of system memory RAM ...

Page 36: ...other than those indicated below and in specification and general functions are the same for all the design styles see Ap pendix D for further details Table 1 1 Model Differences Feature Model A Model B Display 14 0 35 56cm HD 1366 768 16 9 3 6mm FHD 1920 1080 16 9 3 0mm Thick Backlit Panel 15 6 39 62cm HD 1366 768 FHD 1920 1080 16 9 3 8mm Thick Backlit Panel Keyboard A4 Size Isolated Keyboard Ful...

Page 37: ... PC Camera 2 PC Camera LED 3 Built In Microphone 4 LCD 5 Power Button 6 Keyboard 7 Touchpad Buttons 7 3 5 1 7 4 6 Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission de vices aboard aircraft is usu ally prohibited Make sure the WLAN Bluetooth 3G 4G module s are OFF if you are using the comput er aboard aircraft by putting the system in to Airplane Mode see Tab...

Page 38: ... Note that the Touchpad and Buttons has a valid opera tional area indicated within the dotted lines above 3 1 7 4 6 2 5 Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission de vices aboard aircraft is usu ally prohibited Make sure the WLAN Bluetooth 3G 4G are OFF if you are using the computer aboard aircraft by putting the sys tem in to Airplane Mode see Table ...

Page 39: ... 2 LED Indicators Icon Color Description Orange DC Power is Plugged In Green The Computer is On Blinking Green The Computer is in Sleep Mode Orange The Battery is Charging Green The Battery is Fully Charged Blinking Orange The Battery Has Reached Critically Low Power Status Green Airplane Mode is ON the WLAN Bluetooth 3G 4G Modules are OFF Green Hard Disk Activity ...

Page 40: ... cial functions hot keys unique to the system s regular keyboard may not work NumLk ScrLk Hold down the Fn Key and either NumLk or ScrLk to enable number or scroll lock and check the LED indicator for sta tus Numerical Keypad Play Pause Key Function Keys NumLk ScrLk Keys Fn Key Windows Logo Key Menu Application Key Special Characters Some software applications allow the number keys to be used with...

Page 41: ...functions hot keys unique to the system s regular keyboard may not work NumLk ScrLk Hold down the Fn Key and either NumLk or ScrLk to enable number or scroll lock and check the LED indicator for sta tus Numerical Play Pause Key Function Keys ScrLk NumLk Keys Fn Key Keypad Windows Logo Key Menu Application Key Special Characters Some software applications allow the number keys to be used with Alt t...

Page 42: ... Function Hot Key Indicators Keys Function Keys Function Fn Play Pause in Audio Video Programs Fn Brightness Decrease Increase Fn Fan Control Toggle Automatic Fan Control Full Power Fn PC Camera Power Toggle Fn TouchPad Toggle Fn AirplaneMode Toggle Fn Turn LCD Backlight Off Press a key to or use TouchPad to turn on Fn Sleep Toggle Fn Mute Toggle Fn NumLk Number Lock Toggle Fn Volume Decrease Incr...

Page 43: ...nter gives quick access to frequently used controls and enables you to quickly turn the camera touch pad on off see Appendix B for full details Figure 1 6 Control Center Control Center Access To run the Control Center press the Fn Esc key combina tion or double click the icon in the notification area of the taskbar Close the Control Center by clicking the close icon in the top right of the panel m...

Page 44: ...ke Outlet 7 HDMI Out Port 8 USB 3 0 Ports Multi In 1 Card Reader The card reader allows you to use the most popular digital storage card formats MMC MultiMedia Card RS MMC SD Secure Digital Mini SD SDHC SDXC MS Memory Stick MS Pro MS Duo USB 3 0 Port OR USB 2 0 Port This model includes 2 USB 3 0 ports and 1 USB 2 0 port The USB 3 0 ports are denoted by their blue color the USB 2 0 port is colored ...

Page 45: ... Outlet 7 HDMI Out Port 8 USB 3 0 Ports Multi In 1 Card Reader The card reader allows you to use the most popular digital storage card formats MMC MultiMedia Card RS MMC SD Secure Digital Mini SD SDHC SDXC MS Memory Stick MS Pro MS Duo USB 3 0 Port OR USB 2 0 Port This model includes 2 USB 3 0 ports and 2 USB 2 0 ports The USB 3 0 ports are de noted by their blue color the USB 2 0 ports are colore...

Page 46: ... a new battery before using it Completely discharge and charge the battery at least once every 30 days or after about 20 partial dis charges See Battery Information on page 3 16 for full instructions This model s bat tery is embedded and cannot be removed without violating the terms of your warranty Contact your distributor supplier for details USB 3 0 Port OR USB 2 0 Port This model includes 2 US...

Page 47: ... 1 W255EU 3 Battery Information Always completely discharge then fully charge a new battery before using it Completely discharge and charge the battery at least once every 30 days or after about 20 partial dis charges See Battery Information on page 3 16 for full instructions USB 3 0 Port OR USB 2 0 Port These models include 2 USB 3 0 ports and 2 USB 2 0 ports The USB 3 0 ports are denoted by thei...

Page 48: ... Don t try to remove a floppy disk CD DVD while the system is accessing it This may cause the system to crash Changing DVD Regional Codes Go to the Control Panel and double click Device Manager Hardware and Sound then click the next to DVD CD ROM drives Double click on the DVD ROM device to bring up the Properties dialog box and select the DVD Region tab to bring up the control panel to allow you ...

Page 49: ...ing make sure nothing blocks the Vent Fan Intake while the computer is in use 2 Bottom Cover Removal Warning Do not remove any cover s and or screw s for the purposes of device upgrade as this may violate the terms of your warranty If you need to replace remove the hard disk RAM optical device etc for any reason please contact your distributor supplier for further information 2 1 1 1 ...

Page 50: ...rm that pictured here Overheating To prevent your comput er from overheating make sure nothing blocks the Vent Fan Intake while the computer is in use 3 Bottom Cover Removal Warning Do not remove any cover s and or screw s for the purposes of device upgrade as this may violate the terms of your warranty If you need to replace remove the hard disk RAM optical device etc for any reason please contac...

Page 51: ...askbar in the lower left corner of the screen or by pressing the Windows Logo Key on the keyboard Figure 1 13 Windows Start Menu Desktop Windows Screens Note that the Win dows screens on the following pages are included as a basic guide and introduc tion to navigating around Windows 10 However note that these screens are al ways subject to change upgrade and redesign Check the Microsoft website fo...

Page 52: ...Menu icon or use the Windows Logo Key X key combination to bring up an advanced Context Menu of useful features such as Apps and Features Power Options Task Manager Search File Explorer Device Manager Computer Management and Network Connections etc Figure 1 14 Right Click Windows Logo in Start Menu Right Click Icon ...

Page 53: ...apps and many more will be installed as you add more applications etc Not all of these apps can fit on the screen so may need click and drag the handles at the edge of the screen to expand the menu in order to view all the apps you can use the scroll bar to move up and down the screen Figure 1 15 Expanding the Start Menu ...

Page 54: ...programs to the Start Menu Right Click on a program s icon and select Pin to Start from the drop down menu To remove an app or program from the Start Menu right click the icon and select Unpin from Start You can use the same method to pin apps pro grams to from the taskbar select pin to taskbar unpin this program from the taskbar Figure 1 16 Pin to Start Unpin from Start ...

Page 55: ...pen the Control Panel The Control Panel can be accessed in a number of ways in Windows 10 Figure 1 17 Windows 10 Control Panel Access Select Control Panel under the Windows System item in the Start Menu Type Control Panel into the Search box in the taskbar and click on the icon when it pops up You can pin the Con trol Panel tile to Start or taskbar ...

Page 56: ...e Start Menu and also as an App gives you quick access to a number of system settings control panels allowing you to adjust settings for System Devices Network internet Personalization Apps Accounts Time language Gaming Ease of Access Privacy and Update security Figure 1 18 Settings ...

Page 57: ... the taskbar in the bottom right of the screen Some of the Control Panels and appli cations referred to throughout the course of this manual can be accessed from here Figure 1 19 Taskbar You can pin unpin apps to from the taskbar in much the same way as you can to the Start screen see Pining Unpinning Apps Programs to from the Start Menu on page 1 24 Taskbar Taskbar Pinned Programs and Apps Notifi...

Page 58: ...Center appears as a vertical panel on the right side of the screen when you swipe in from the right or click the button in the notification tray This gives you access to commonly needed functions like Network All Settings Airplane Mode and Project etc Figure 1 20 Action Center ...

Page 59: ...l displays from the Project menu press the Windows logo key on your keyboard and the P key or Fn F7 To Configure Displays using Project Figure 1 21 Project Devices 1 Attach your display to the appropriate port and turn it on 2 Press the P key combination 3 Click on any one of the options from the menu to select PC screen only Duplicate Extend or Second screen only 4 You can also click Connect to a...

Page 60: ...Settings 2 Adjust the settings for Brightness and color Scale and layout Resolution and Orientation from the menus 3 When and external display is attached you can arrange the display configuration from the Multiple Displays menu and arrange the configuration from Select and rearrange displays 4 Click Apply to save any changes made Figure 1 22 Display Settings ...

Page 61: ...ettings 1 Windows 10 has minimum screen resolution requirements 2 Right click a blank area of the Desktop and select Display Settings 3 Adjust the Resolution to make sure that it is at least 1024 768 although preferably 1366 768 or above Figure 1 23 Display Resolution ...

Page 62: ... or Restart you can also add Hibernate Sleep to the menu see page 1 33 To fully control all the power options including Hibernate mode go to the Power Options control panel and configure the power button sleep button and lid to perform the function selected Figure 1 24 Shut Down Restart Using the Power Button 1 Go to the Start Menu 2 Click the Power button 3 Select the power state required from th...

Page 63: ...ge a password Task Manager and Switch User If you click the Power icon in the lower right corner of the screen a power management option menu appears to display Sleep Hibernate Shut down and Restart Adding Hibernate Sleep to the Power Men 1 Go to the Power Options Hardware and Sound control panel or go to Windows Settings Power sleep Additional power settings 2 Click Choose what the power buttons ...

Page 64: ...Quick Start Guide 1 34 1 ...

Page 65: ...Features Components Overview Read this chapter to learn more about the following main features and components of the computer Hard Disk Drive Solid State Drive Optical CD DVD Device Multi In 1 Card Reader Touchpad and Buttons Mouse Audio Features ...

Page 66: ... and or screw s for the purposes of device upgrade as this may vio late the terms of your warranty If you need to replace remove the hard disk for any reason please con tact your distributor sup plier for further information Bottom Cover Removal Warning Do not remove any cov er s and or screw s for the purposes of device upgrade as this may vio late the terms of your warranty If you need to replac...

Page 67: ...ide facing up use just enough force for the disc to click onto the tray s spindle Gently push the CD DVD tray in until its lock clicks and you are ready to start The busy indicator will light up while data is being accessed or while an audio video CD or DVD is playing If power is unexpectedly interrupt ed insert an object such as a straightened paper clip into the emergency eject hole to open the ...

Page 68: ...ther materials to the surface of the disc Do not store or place the CD or DVD in high temperature areas Do not use benzene thinner or other cleaners to clean the CD or DVD Do not bend the CD or DVD Do not drop or subject the CD or DVD to shock CD Emergency Eject If you need to manually eject a CD e g due to an unexpected power interruption you may push the end of a straightened paper clip into the...

Page 69: ...adjust the regional code 4 DVD region detection is device dependent not OS dependent You can select your module s region code 5 times The fifth selection is permanent This cannot be altered even if you change your operating system or you use the module in another computer Figure 2 2 DVD Region Codes Region 1 USA Canada Region 2 Western Europe Japan South Africa Middle East Egypt Region 3 South Eas...

Page 70: ...t will appear as a removable device and can be accessed in the same way as your hard disk s Make sure you install the card reader driver see CardReader on page 4 7 Note The PC adapters are usually supplied with these cards Figure 2 3 Front View Models A B 1 Card Reader MMC MultiMedia Card RSMMC SD Secure Digital Mini SD SDHC SDXC MS Memory Stick MS Pro MS Duo 1 1 Model A Model B ...

Page 71: ...ughly down the middle as illustrated below The active area of the touchpad is that defined in the diagram below Press the left button zone for a left click and right button zone for a right click action Touchpad Scrolling This computer model se ries may feature different Touchpad versions These Touchpads may differ in their vertical scrolling function in most scrollable windows Some Touchpads requ...

Page 72: ...he notification area of the Desktop taskbar Go to the control panel Mouse control panel in Windows click Finger Sensing Pad tab click Tray Icon and then make sure Show Tray Icon is clicked Figure 2 5 Mouse Properties Touchpad Scrolling This computer model se ries may feature different Touchpad versions These Touchpads may differ in their vertical scrolling function in most scrollable windows Some ...

Page 73: ...ick Control Panel 2 Click Mouse Hardware and Sound 3 Click Device Settings tab and click Settings 4 Use the menu tree on the left to access the user configurable settings Show Video You can get a clearer view of the gestures in volved by clicking the Show Video option for each gesture item Select the gesture Pinch Zoom Rotating Three Fingers Down and Three Finger Flick in the Device Settings Set t...

Page 74: ...s on it you can do so by using Fn F1 key combination You can also set the system to automatically disable the internal Touchpad when an external USB point device e g a USB mouse is attached 1 Go to the Mouse Properties control panel 2 Click to select Device Settings tab 3 Click to place a check in the Disable internal pointing device when external USB pointing device is attached check box 4 Click ...

Page 75: ...izing when your palm is resting on it or brushing its surface while you are typing PalmCheck In order to improve Clickpad Touchpad scrolling responsive ness when using one finger scrolling you can adjust the PalmCheck slider towards Mini mum as per your pref erence However bear in mind that adjusting the slider too far towards Mini mum can turn off Palm Check altogether Figure 2 9 PalmCheck Slider...

Page 76: ...o configure the functions from the Mouse or Touchpad control panels in Devices in the Settings control panel as follows 1 Click the Settings item in the Start Menu or All Settings in the Action Center 2 Click Devices 3 Click Mouse or Touchpad Figure 2 10 Windows Settings Mouse Touchpad ...

Page 77: ...Components Mouse Touchpad Devices 2 13 2 Mouse Settings You can select the primary mouse button and scrolling options and access Mouse Properties from Additional mouse options Figure 2 11 Windows Settings Mouse ...

Page 78: ...ing the Touchpad button to turn it off You can set the system to automatically disable the internal Touchpad when an ex ternal USB point device e g a USB mouse is attached Click Leave touchpad on when a mouse is connected to off Figure 2 12 Windows Settings Touchpad Touchpad turned off when mouse connected ...

Page 79: ...ad by ac cident by recognizing when your palm is resting on it or brushing its surface while you are typing Click in the check box to enable disable the different gestures or taps on the surface of the pad to perform specific actions to manipulate documents objects and applica tions Figure 2 13 Windows Settings Touchpad Sensitivity Taps ...

Page 80: ... separated on the Touchpad surface and slide both fingers in the direction required in a straight con tinuous motion The two finger pinch to zoom gesture can be used to perform the same function as a scroll wheel in Windows applications that support CTRL scroll wheel zoom functionality Place two fingers on the pad for best results use the tips of the fingers and slide them apart to zoom in or clos...

Page 81: ... The three finger and four finger swipes and taps can be configured for a number of different functions Select the appropriate function from the drop down menu Figure 2 16 Three Finger Gestures Swipes Taps Figure 2 17 Four Finger Gestures Swipes Taps ...

Page 82: ...ents 2 18 Mouse Touchpad Devices 2 The following is an overview of some of the main gestures you can use with your Touchpad however these can be configured from the Touchpad menus Figure 2 18 Touchpad Gesture Examples ...

Page 83: ...ea control panel right click the taskbar notification area icon to bring up an audio menu The volume may also be adjusted by means of the volume icon in the taskbar or the audio slider in the Settings menu see sidebar Volume Adjustment The sound volume level can be clicking using the volume control icon in the notification area of the taskbar Figure 2 19 Realtek Audio Manager Right click the icon ...

Page 84: ... Suppression button or adjust the Recording Volume level to around 60 to obtain the optimum recording quality 4 Click OK to close the control panel and save the settings Disabling Front Jack Detection It is recommended that you do not disable front panel jack detection in Connector Settings Disabling front panel jack detection may cause your internal microphone to become disabled and audio may con...

Page 85: ...States Configuring the Power Buttons Battery Information Removing the Battery for Model B Computers The computer uses enhanced power saving techniques to give the operating system OS direct control over the power and thermal states of devices and processors For example this enables the OS to set devices into low power states based on user set tings and information from applications OS Note Power m...

Page 86: ...cked to not power the system until first connected to the AC DC adapter 3 Raise the lid LCD to a comfortable viewing angle 4 Press the power button to turn On Battery The battery allows you to use your computer while you are on the road or when an electrical outlet is unavailable Battery life varies depending on the applications and the configuration you re using To increase battery life let the b...

Page 87: ...tton when it is pressed for less than 4 seconds pressing and holding the power button for longer than this will shut the computer down Use Power Options Hardware and Sound in the Windows control panel to configure this feature Power Button as Stand by or Hibernate Button You can use the OS s Power Options control panel to set the power button to send the system into Stand by or Hibernate mode see ...

Page 88: ...t hard disk or system problems Use the Power item in the Start Menu and select Shut down You can also use the context menu right click the Start Menu icon or press the Windows logo X key combination to Sign out Sleep Hibernate Shut down and Restart If you want to add Hibernate Sleep to the Power Menu see Adding Hibernate Sleep to the Power Menu on page 3 10 Figure 3 1 Shut Down Restart ...

Page 89: ...ff after a specified time and to send the computer into Sleep after a period of inactivity Click Change plan settings and then click Change advanced power settings to ac cess further configuration options in Advanced Settings Resuming Operation See Table 3 1 on page 3 11 for informa tion on how to resume from a power saving state Password It is recommended that you enable a password on system resu...

Page 90: ...ower Choose High performance you may need to click Show additional plans to view the High performance plan for maximum performance when the computer is pow ered from an AC power source Choose the Power saver bear in mind that this scheme may slow down the overall performance of the computer in order to save power for maximum power saving when the computer is battery DC power pow ered Figure 3 3 Po...

Page 91: ... you last left off what was on your desktop without reopening the application s and file s you last used If your mobile PC in Sleep is running on battery power the system will use only a minimum amount of power After an extended period the system will save all the information to the hard disk and shut the computer down before the battery becomes depleted To add Sleep to the Power Menu see Adding H...

Page 92: ...urn you to where you last left off within seconds You should put your mobile PC into Hibernate if you will not use the computer for a period of time and will not have the chance to charge the battery To add Hibernate to the Power Menu see Adding Hibernate Sleep to the Power Menu on page 3 10 Shut down You should Shut down the computer if you plan to install new hardware plan to be away from the co...

Page 93: ...r buttons do on the left menu in Power Options to bring up the menu Password Protection It is recommended that you enable a password on wake up in order to protect your data However you can dis able this setting from the Power Options menu by clicking Require a password on wakeup in the left menu and se lecting the options click Change settings that are currently unavail able Figure 3 5 Power Opti...

Page 94: ...to the Power Options Hardware and Sound control panel see page 1 39 2 Click Change settings that are currently unavailable 3 Click Choose what the power buttons do 4 Click to put a check in the Hibernate Sleep box under Shutdown settings 5 Click Save Changes and close the control panel Figure 3 6 Power Options Define Power Buttons Shutdown Settings ...

Page 95: ...n F12 Key Combo Hibernate Off battery Press the Power Button Orange AC DC adapter Display Turned Off Green Press a Key or Move the Mouse Touchpad Table 3 1 Resuming Operation Closing the Lid If you have chosen to send the computer to Sleep when the lid is closed raising the lid will wake the system up Power Button When the computer is on you can use the power button as a Sleep Hibernate Shut Down ...

Page 96: ...itch User Sign out Change a password and Task Manager options If you click the Power icon in the lower right corner of the screen a power management option menu ap pears to display Sleep Shut down and Restart To fully control all the power options including Hibernate mode go to the Power Options control panel and configure the power button sleep button and lid to per form the function selected Fig...

Page 97: ...er Controls The Settings item in the Start Menu or via the Action Center gives you access to a number of power settings control panels which enable you to quickly adjust power options Click System to access the menu including the power option settings Figure 3 8 Settings ...

Page 98: ...level and by clicking Battery usage by app you can see the current state of battery usage by application etc The Battery saver can be level can be adjusted to be turned on if the battery level falls below a certain level to limit background activity and push notifications Figure 3 9 Settings Battery Battery Saver ...

Page 99: ...ttings Menu Power Controls 3 15 3 Power Sleep Power sleep gives you quick access to Screen and Sleep settings Click Addi tional power settings to go to the main power options control panel Figure 3 10 Settings Power Sleep ...

Page 100: ...levels from power plan Change plan settings Change advanced power settings see Figure 3 3 on page 3 6 Click the battery icon in the notification area to see the current battery level and charge status You can also adjust the Power Slider towards Best battery life or Best performance or click Battery Settings to quickly adjust battery settings Power Slider The Power Slider click the battery icon in...

Page 101: ...s Slightly Favors Performance Over Power Favors Performance Over Power Windows Features Throttled Screen Brightness Reduced Default Position Auto Enabled at 20 of Battery Capacity Battery Saver Note that some Win dows features and back ground applications may behave differently or may be blocked when the system is in Battery Saver mode check with Microsoft for details Table 3 2 Power Slider Settin...

Page 102: ... it is not powered by the AC DC adapter Reduce the amount of time before the display is turned off Close wireless Bluetooth modem or communication applications when they are not being used Disconnect remove any unnecessary external devices e g USB devices ExpressCards etc Windows Mobility Center The Windows Mobility Center control panel provides an easy point of access for information on battery s...

Page 103: ...d your warranty terms New Battery Always completely discharge then fully charge a new battery see Battery FAQ on page 3 21 for instructions on how to do this Recharging the Battery with the AC DC Adapter The battery pack automatically recharges when the AC DC adapter is attached and plugged into an electrical outlet If the computer is powered on and in use it will take several hours to fully recha...

Page 104: ... Discard used battery according to the manufacturer s in structions Damaged Battery Warning Should you notice any physical defects e g the battery is bent out of shape after being dropped or any unusual smells emanating from the notebook battery shut your computer down immediately and contact your distributor supplier If the battery has been dropped we do not recommend using it any further as even...

Page 105: ...s down due to a low battery Don t turn off the computer even if a message indicates the battery is critically low just let the computer use up all of the battery power and shut down on its own 1 Save and close all files and applications 2 Create a power plan for discharging the battery and set all the options to Never Figure 3 13 Power Plan Create ...

Page 106: ...anagement 3 22 Battery Information 3 3 Click Change plan settings after creating it and click Change plan settings Change advanced power settings Figure 3 14 Change Plan Settings Change Advanced Power Settings ...

Page 107: ... battery options 5 Choose the options below click Yes if a warning appears Low battery levels 0 Critical battery Levels 1 Low battery action Do Nothing Critical battery action On battery Shut Down Critical battery action Plugged in Do Nothing Figure 3 15 Power Options Advanced Settings Battery ...

Page 108: ...harge the battery When charging the battery don t stop until the LED charging indicator light changes from orange to green How do I maintain the battery Completely discharge and charge the battery at least once every 30 days or after about 20 partial discharges ...

Page 109: ...ver 2 Slide the latch in the direction of the arrow 3 Slide the latch in the direction of the arrow and hold it in place 4 Slide the battery out in the direction of the arrow 5 Reinsert the battery as illustrated below 6 Make sure the latches are returned to the lock position Bottom Cover Removal Warning Do not remove any cov er s and or screw s for the purposes of device upgrade as this may vio l...

Page 110: ...Power Management 3 26 3 ...

Page 111: ...con tains the drivers and utilities necessary for the proper operation of the computer Table 4 1 on page 4 4 lists what you need to install and it is very important that the drivers are installed by the method outlined in this chapter and in the order indicated Note that the information on the following pages is for Windows 10 64 bit only Module Driver Installation The procedures for installing dr...

Page 112: ...ice Drivers Utilities User s Manual disc into an attached DVD drive 2 Click the message Tap to choose what happens with this disc 3 Click Run autorun exe 4 Click Install Drivers button or Option Drivers button to access the Optional driver menu Figure 4 1 Drivers Installer Screen 1 ...

Page 113: ...installed in this order which is the same as that listed in the Drivers Installer menu below 6 Click to select the driver you wish to install you should note down the drivers as you install them 7 Follow the instructions for each individual driver installation procedure as listed on the following pages Figure 4 2 Install Drivers ...

Page 114: ...rs 64 bit Other Options Page Chipset Page 4 7 Wireless LAN Module Page 6 2 Video VGA Page 4 7 Bluetooth WLAN Combo Module Page 6 7 LAN Page 4 7 Intel Rapid Storage Technology Page 6 13 CardReader Page 4 7 Free Fall Data Protection Page 6 14 Touchpad Page 4 7 PC Camera Module No driver required Page 6 18 Airplane Page 4 8 3G 4G Module No driver required Page 6 24 Control Center Page 4 8 Trusted Pla...

Page 115: ...l drivers it may be necessary to uninstall the original driver To do this go to the Control Panel in the Windows OS and double click the Programs icon Programs Unin stall a program Click to select the driver if it is not listed see below and click Uninstall and then follow the on screen prompts it may be necessary to restart the computer Reinstall the driver as outlined in this chapter If the driv...

Page 116: ...ws New Hardware Found If you see the message New Hardware Found dur ing the installation procedure other than when out lined in the driver install procedure click Cancel to close the window and follow the installation proce dure Driver Installation General Guidelines The driver installation procedure outlined in this Chapter and in Chapter 7 Options Modules are accurate at the time of going to pre...

Page 117: ...ay Display Settings control panel to adjust the vid eo settings to the highest resolution LAN Note If the computer enters a deep sleep mode during installation you will be prompted to plug in a network cable and click OK to continue installation If a net work cable is not available restart the system and re install the LAN driver 1 Click 3 Install LAN Driver Yes 2 Click Next Install 3 Click Finish...

Page 118: ...iver 1 Click 8 Install MEI Driver Yes 2 Click Next 3 Click the check box to accept the license and then click Next 4 Click Next 5 Click Finish Audio 1 Click 9 Install Audio Driver Yes 2 Click Next 3 Click Finish to restart the computer After installing the audio driver the system will not re turn to the Drivers Installer screen To install any of the optional drivers eject the Device Drivers Utili ...

Page 119: ... modules Windows Update After installing all the drivers make sure you enable Check for updates in order to get all the latest security updates etc all updates will include the latest hotfixes from Microsoft To enable Windows Update make sure you are con nected to the internet 1 Click the Start Menu and select the Settings item 2 Click Update Security 3 Click Check for updates Windows Update 4 The...

Page 120: ...Drivers Utilities 4 10 4 ...

Page 121: ...u make This information could be useful if your system ever needs servicing There is one general rule Don t make any changes unless you are sure of what you are doing Many of the settings are required by the system and changing them could cause it to become unstable or worse If you have any doubts consult your service representative BIOS Screens Note that the BIOS screens pictured on these pages a...

Page 122: ...press F2 give the system a few seconds to enter Setup If the Boot Logo is enabled the F2 on screen will be highlighted to illustrate that the system is processing the request during the POST or press F7 for boot options If you get a Keyboard Error usually because you pressed F2 too quickly just press F2 again If the computer is already on reboot using the Ctrl Alt Delete combination and then hold ...

Page 123: ...rors This kind of error still allows you to boot You will get a message identifying the problem make a note of this message and you can then press F7 the F7 on screen will be highlighted to illustrate that the system is processing the request for boot options Press F2 give the system a few seconds to enter Setup the F2 on screen will be highlighted to illustrate that the system is processing the r...

Page 124: ... are confusing press F1 to call up a General Help screen and then use the arrow keys to scroll up or down the page The Item Specific Help on the upper right side of each screen explains the highlight ed item and has useful messages about its options If you see an arrow next to an item press Enter to go to a sub menu on that sub ject The sub menu screen that appears has a similar layout but the Ent...

Page 125: ...Menu The hour setting uses the 24 hour system i e ØØ midnight 13 1 pm If you can change the date and time settings in your operating system you will also change these settings Some applications may also alter data files to reflect these changes Figure 5 2 Main Menu ...

Page 126: ... SATA Ports System Extended Memory Main Menu This item contains information on the system memory and is not user configurable The system will auto detect the amount of memory installed MB Series BIOS Revision KBC EC firmware Revision MAC Address This item contains information on the BIOS version network adapter address etc and is not user configurable ...

Page 127: ...BIOS Utilities Advanced Menu 5 7 5 Advanced Menu Advanced Chipset Control Advanced Menu The sub menu here allows you to enable disable the FlexiCharger see page 5 9 Figure 5 3 Advanced Menu ...

Page 128: ...pts on the screen however you can still press these keys while the boot screen is displayed to perform the Enter Setup or Boot Option functions Power On Boot Beep Advanced Menu Use this menu item to enable disable the beep as the computer starts up Battery Low Alarm Beep Advanced Menu Use this menu item to enable disable the battery low alarm beep UEFI Boot When UEFI Boot is en abled then the prom...

Page 129: ... 100 and of course this stop charge level must be higher then the start charge level See the sidebar warning for information on running the FlexiCharger for an ex tended period as this is not recommended FlexiCharger Warning If you leave the FlexiCh arger continuously En abled for a period of three months or more the battery meter s read ing accuracy will deteri orate To reset this set the FlexiCh...

Page 130: ...is will not affect access to the computer OS only the Aptio Setup Utility Security Menu The changes you make here affect the access to the Setup utility itself and also access to your machine as it boots up after you turn it on These settings do not affect your machine or network passwords which will be set in your software OS Figure 5 5 Security Menu ...

Page 131: ...nnot be modified in user mode Note You can only set the user password after you have set the supervisor pass word Password on boot Security Menu Specify whether or not a password should be entered to boot the computer you may only set a password on boot if a supervisor password is enabled If Enabled is selected only users who enter a correct password can boot the system see the warning in the side...

Page 132: ... Boot is available as a menu option if you have enabled UEFI Boot see UEFI Boot Boot Menu on page 5 15 Enabling Se cure Boot will bring up the Secure Boot Mode menu to enable you to configure Se cure Boot as Standard with a fixed secure boot policy or Custom which enables you to make changes to the Key Management database if required Figure 5 6 Security Secure Boot Key Management ...

Page 133: ...e TPM support Press Enter to access the Security Device Support menu and select Enable to support TPM as long as UEFI Boot is enabled see Trusted Platform Module on page 6 28 for details TPM Menu Item Settings You will need to check with your IT administra tor for the actual TPM settings required within your organization Figure 5 7 Security Device Support ...

Page 134: ...the next device in the order specified in the Boot Option Priorities Item specific help on the right is available to help you move devices up and down the order Figure 5 8 Boot Menu BIOS Screens Note that the BIOS screens pictured on these pages are intend ed for guidance in set ting up your system s BIOS BIOS versions are sub ject to constant change and revision therefore your computer s actual s...

Page 135: ...ist the selected device will be highlighted in white UEFI Boot Boot Menu Enable disable UEFI Boot from this menu The Unified Extensible Firmware Inter face UEFI specification provides a clean interface between operating systems and platform firmware at boot time In contrast to BIOS UEFI defines a set of standard boot and runtime services The Network Stack will be enabled as an option under UEFI Bo...

Page 136: ...osing to Discard Changes or Exit Discarding Changes will wipe out any changes you have made to the Setup You can also choose to restore the original Setup defaults that will re turn the Setup to its original state and erase any previous changes you have made in a previous session Figure 5 9 Exit Menu ...

Page 137: ...tative Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth module s are OFF or the system is in Airplane Mode if you are using the com puter aboard aircraft see Table 1 3 on page 1 12 Wireless LAN Module Bluetooth WLAN Combo Module Intel Rapid Storage Technology Free Fall Data Protectio...

Page 138: ... on page 4 4 Note that you need to install both the WLAN Bluetooth drivers for the WLAN Bluetooth Combo modules See overleaf for the appropriate driver installation instructions Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth module s are OFF if you are using the computer aboard air...

Page 139: ...omputer 6 The operating system is the default setting for Wireless LAN control in Windows see page 6 4 Intel WLAN Driver Installation 1 Make sure the system is not in Airplane Mode and then insert the Device Drivers Utilities User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 1 Install WLAN Driver Yes 4 Click in the check box to agree to the End User License Agreem...

Page 140: ...s LAN module is turned on and not in Airplane Mode before configuration begins 1 Click the Wireless icon in the notification area of the taskbar 2 Make sure that Airplane mode is off the Airplane mode icon should be gray 3 A list of available access points will appear 4 Double click an access point to connect to it or click it and click Connect Figure 6 1 WiFi Network Connections ...

Page 141: ...int it will display Connected status 8 Select any connected network and click Disconnect to disconnect from a connected access point Figure 6 2 Network Connected Click Disconnect Wireless Device Operation Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the module is either OFF or in Airplane mode if you are using the computer ...

Page 142: ...lane Mode or turn the WLAN module off aboard aircraft 11 Network Internet in Windows Settings will bring up a more comprehensive list of network and internet settings including Wi Fi can be turned on off Airplane mode Airplane mode and Wireless devices can be turned on off VPN Dial up Ethernet and Proxy Figure 6 3 Network Internet Settings ...

Page 143: ...use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth module s are OFF if you are using the computer aboard aircraft by putting the system in to Airplane Mode see Table 1 3 on page 1 12 Bluetooth Data Transfer Note that the transfer of data between the computer and a Bluetooth enabled device is supported in one direction only simulta...

Page 144: ...uetooth Configuration in Windows on page 6 9 for configura tion instructions Intel Bluetooth Combo Driver Installation 1 Make sure the system is not in Airplane Mode and then insert the Device Drivers Utilities User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 2 Install Combo BT Driver Yes 4 Click Next Next 5 Click in the check box to accept the license and click ...

Page 145: ...es or click the Bluetooth icon in the taskbar and click Add a Bluetooth Device 2 Click Bluetooth other devices and make sure Bluetooth is On 3 Click Add Bluetooth or other device Bluetooth Add a device and a list of discovered devices will appear Figure 6 4 Settings Bluetooth Other Devices Add a Bluetooth Device Figure 6 5 Add a Device ...

Page 146: ...LAN Combo Module 6 4 Double click the device you want to pair with the computer and click Connect if the PIN matches that on the device to which you wish to connect you may need to click paid on the device Figure 6 6 Bluetooth Connect ...

Page 147: ...Modules Options Bluetooth WLAN Combo Module 6 11 6 5 Select a device and click Remove Device to disconnect from any device click Yes to confirm Figure 6 7 Bluetooth Remove Device ...

Page 148: ...en Settings 2 Click Bluetooth other devices and click More Bluetooth options 3 In Bluetooth Settings make sure that Allow Bluetooth devices to find this PC check box Discovery has a check inside it 4 Make sure that the Alert me when a new Bluetooth device wants to connect check box Notifications has a check inside it if you want to be notified when a Bluetooth device wants to connect Figure 6 8 Bl...

Page 149: ...to an attached DVD drive 2 Click Option Drivers button 3 Click 3 Install IRST Driver Yes 4 Click Next 5 Click in the check box to accept the license and click Next 6 Click Next Next Next 7 Click Finish to restart the computer 8 Run the Intel Rapid Storage Technology app from the Apps screen IRST and M 2 PCI e SSDs Note that Intel Rapid Storage Technology does not support M 2 SSDs with a PCI e In t...

Page 150: ...he sensitivity from the application Free Fall Protection Driver Installation 1 Insert the Device Drivers Utilities User s Manual disc into an attached DVD drive 2 Click Option Drivers button 3 Click 4 Install Free fall Protection Yes 4 Click Next Next 5 Click Install 6 Click Finish 7 Click Yes to restart the computer Sensitivity Adjustment Power Saving States Note that you can adjust the sensitivi...

Page 151: ...tility Configuration 1 Access the HDD Protect Utility from Free Fall Sensor Utility Accelerometer HDD protection in the Start menu or by right clicking the icon in the notification area of the taskbar and selecting Show Figure 6 9 Free Fall Data Protection Access ...

Page 152: ...sabled by clicking the icon in the notification area of the taskbar or by clicking Enable Disable in the HDD Protect Utility and then clicking OK 3 The taskbar icon will be orange when data protection is ON and blue when it is OFF Figure 6 10 Free Fall Data Protection Enabled Disabled ...

Page 153: ...computer is accidentally dropped the HDD heads will be parked temporarily to avoid damage the icon will switch to an exclamation mark when the heads are parked 6 This should take only a few seconds and the computer will be ready for use soon after Figure 6 11 HDD Protect Utility Sensitivity Figure 6 12 HDD Protect Utility Disk Heads Parked ...

Page 154: ...uminated see Figure 1 2 on page 1 7 Figure 1 3 on page 1 8 Note that you need to use the Camera app in Windows to take pictures and capture video Use the Fn F10 key combination see Function Hot Key Indicators on page 1 12 to toggle power to the PC Camera module Note that you need to use the Camera app in Windows to take pictures and cap ture video 2 ...

Page 155: ...e camera into the search box to find the Camera app 3 The interface displays two buttons on the right of the screen one for photo and one for video 4 Simply click on the appropriate button to switch to either photo or video modes 5 You can use the buttons at the top of the screen to access the Settings and Auto Pro menus for Self Timer or Exposure compensation Figure 6 13 Camera App Mode Icons Fig...

Page 156: ...rid to help you line up pictures Time lapse can be set to keep taking photos until the camera but ton is pressed again The Video recording resolution and frame rate can be set to any supported by the system Note that capturing high resolution vid eo files requires a substantial amount of disk space for each file After recording video check the video file size right click the file and select Proper...

Page 157: ...Modules Options PC Camera Module 6 21 6 7 With the Pro menu expanded you can access the Exposure compensation button to adjust the brightness Figure 6 16 Camera Brightness Adjustment ...

Page 158: ... on the Camera app icon you can type camera into the search box to find the Camera app 3 Click to select either photo or video modes 4 Click the photo icon to take a picture 5 Click on the video icon to start video capture when video capture begins a timer will appear at the bottom of the screen 6 To stop video capture click the stop button you can also pause the video capture Figure 6 17 Video Ca...

Page 159: ... to the Photos app stored in the Start menu type Photos into the search box if you cannot find the app You can also access the photos from the Camera roll icon at the bottom right of the Camera app screen Figure 6 18 Photos App For Captured Photos Videos Camera Roll in the Camera App ...

Page 160: ...peration Aboard Aircraft The use of any portable electronic transmission devices aboard aircraft is usually prohibited Make sure the WLAN Bluetooth module s are OFF or the system is in Airplane Mode if you are using the com puter aboard aircraft see Table 1 3 on page 1 12 Important Notice If your purchase option includes both Wireless LAN and 3G 4G modules then the appro priate antennas will be in...

Page 161: ...place 4 Slide the battery out in the direction of the arrow 5 Insert the USIM card as illustrated below until it clicks fully into position and replace the battery Power Safety Warning Before you undertake any installation procedures make sure that you have turned off the power and disconnected all peripher als and cables including telephone lines USIM Card Orientation Note that the USIM card s re...

Page 162: ...dule 6 3G 4G Module USIM Card Installation for Model A Computers Contact your distributor supplier for assistance on installing the USIM card for Model A computers as removing the bottom cover of the computer can void your warranty ...

Page 163: ...Click Cellular a list of available access points will appear 3 Click the access point and click Connect 4 The system will connect to your network 5 Connected will appear under the connection 6 You can then access the internet download e mail etc as per any internet connection 7 To disconnect you can select the connection and click Disconnect 8 You need to use Airplane Mode aboard aircraft 9 You ca...

Page 164: ...zations and therefore requires implementation by a sys tem administrator before users can access security features Make sure you have administrator s rights to your computer and have a Windows password enabled for full security protection In addition Make sure you prepare a removable media e g a USB flash drive to store passwords etc before begin ning the TPM initialization process Before setting ...

Page 165: ...ility pressing F2 during the POST startup 3 Use the arrow keys to select the Security menu 4 Select TPM Configuration and press Enter to access the sub menu 5 Select Enable in Security Device Support 6 You will then need to press F4 to save the changes and restart the computer Figure 6 20 Security Device Support Enabled ...

Page 166: ...6 TPM Management in Windows You can manage your TPM settings from within Windows 1 Go to the Control Panel 2 Click BitLocker Drive Encryption System and Security 3 Click TPM Administration Figure 6 21 BitLocker Drive Encryption TPM Administration ...

Page 167: ...s you to configure the TPM within Windows As TPM is usually administered within large enterprises and organizations your system administrator will need to assist you in managing the information here Figure 6 22 Trusted Platform Module TPM Management on Local Computer Administration ...

Page 168: ...bly require a restart of the computer and confirmation of the setting changes after restart by pressing the appropriate F key 2 After the restart the TPM will be prepared and you can then use the Actions menu to Turn TPM off Change Owner Password Clear TPM or Reset TPM Lockout 3 A wizard will help take you through any setup steps Figure 6 23 TPM Actions Menu ...

Page 169: ...the disk Access the Microsoft BitLocker Drive Encryption control panel applet from the Windows control panel System and Security 1 Click Turn on Bit Locker 2 Follow the on screen instructions to setup BitLocker and make sure you have a removable media e g a USB flash drive to store saved recovery keys etc Figure 6 24 BitLocker Drive Encryption ...

Page 170: ...Modules Options 6 34 6 ...

Page 171: ...ges make sure you have followed the instructions carefully and observed the safety precautions in the preface If all else fails talk to your service representative You should also make a record of what happened and what remedies you tried Of course if something goes wrong it will happen at the most inconvenient time possible so you should preview this section just in case If after you ve tried eve...

Page 172: ...8 to see the computer s power status Connections Check all the cables to make sure that there are no loose connections anywhere Power Savings Make sure that the system is not in Hibernate or Sleep mode by pressing the keys config ured in your Power Options see Power Saving States on page 3 7 the Fn F12 key combination or power button to wake up the system Brightness Check the brightness of the scr...

Page 173: ...ams to run at times when you are not using your computer You can use those that are provided free with your OS or buy the more powerful dedicated programs to do so Write down your passwords and keep them safe away from your computer This is especially important if you choose to use a Supervisor password for the BIOS see The Setup Utility on page 5 2 Keep copies of vital settings files such as netw...

Page 174: ...ow Viruses are often triggered from within e mail attachments so take care when opening any attached file You can configure most Anti Virus pro grams to check all e mail attachments Note You should also beware of files from people you know as the virus may have infected an address book and been automatically forwarded without the person s knowl edge Keep a Bootable CD ROM DVD ROM USB storage devic...

Page 175: ...e looking at the computer s manual but what about any new peripheral devices you have just purchased Many problems are caused by the installation of new hardware and or software Always refer to the documentation of any new hardware and or software and pay particular attention to files entitled READ ME or READ ME FIRST When installing a new device always make sure the device is powered on and in ma...

Page 176: ...hings The less you have to deal with then the easier the source of the problem may be found Example if your computer has many devices plugged into its ports and a number of programs running then it will be difficult to determine the cause of a problem Try disconnecting all of the devices and restarting the computer with all the peripheral devices unplugged A process of elimination adding and remov...

Page 177: ...rt up immediately turn it off then on again You are losing battery power too quickly The system is using too much power If your OS has a Power Options scheme see Power Plans on page 3 5 check its settings You may also be using a peripheral device USB device that is drawing a lot of power Actual battery operating time is shorter than expected The battery has not been fully discharged before being r...

Page 178: ... in a power saving mode Toggle the sleep resume key combination Fn F4 see Configuring the Power Buttons on page 3 9 The screen controls need to be adjusted Toggle the screen control key combinations Fn F8 F9 If you re connected to an external monitor make sure it s plugged in and turned on You should also check the monitor s own brightness and contrast controls The computer is set for a different ...

Page 179: ...ou have disabled Front panel jack detection in Connector Settings in the Realtek HD Audio Manager control panel Go to the Realtek HD Audio Manager and click the Connector Settings icon and make sure that there is no tick alongside Front panel jack detection and click OK The CD DVD cannot be read The CD DVD is dirty Clean it with a CD DVD cleaner kit The CD DVD tray will not open when there is a di...

Page 180: ... version requires tapping holding to scroll Either tap repeatedly or hold the finger down at the top or bottom right of the Touchpad depending on the scrolling direction required to scroll the window The system freezes or the screen goes dark The system s power saving features have timed out Use the AC DC adapter press the sleep Fn F4 key combination or press the power button if no LEDs are lit Pr...

Page 181: ...able the module see Function Hot Key Indicators on page 1 12 Run the camera application to view the camera picture The Wireless LAN Bluetooth modules cannot be configured The driver s for the module s have not been installed Make sure you have installed the driver for the appropriate module see the instructions for the appropriate module in Modules Options on page 6 1 A file cannot be copied to fr...

Page 182: ...talled and not in the correct order If you have attempted to Update Driver from the Device Manager control panel and have encountered problems then use the method below to correct this To correct this problem 1 Go to the Programs and Features Programs control panel in Windows 2 Select any installed Airplane Mode driver item e g Insyde Airplane Mode HID Mini Driver and click Uninstall Change to uni...

Page 183: ...rocedure after every boot up restart or when the system resumes from hibernation 1 Go to the Devices Printers control panel in Windows 2 Double click the Bluetooth headset 3 Click Connect to complete the stereo connection OR 1 Go to the Sound control panel in Windows 2 Right click in the Playback tab the Bluetooth Stereo Audio device the default device is Headset 3 Click Connect to complete the st...

Page 184: ...Troubleshooting 7 14 7 ...

Page 185: ... Ports Jacks A 1 A Appendix A Interface Ports Jacks Overview The following chapter will give a quick description of the interface ports jacks which allow your computer to communicate with external devices connect to the internet etc ...

Page 186: ...Plug the supplied AC DC adapter into this jack to power your computer External Monitor VGA Port This port allows you to connect an external monitor or Flat Panel Display to get dual video or simultaneous display on the LCD and external monitor FPD HDMI Out Port The HDMI Out High Definition Multimedia Interface is an audio video connector interface for transmitting uncompressed digital streams This...

Page 187: ...ort USB 3 0 Port USB 2 0 compatible ports USB 2 0 is fully USB 1 1 compliant are for low speed peripherals such as keyboards mice or scanners and for high speed peripherals such as external HDDs digital video cameras or high speed scanners etc Devices can be plugged into the computer and unplugged from the computer without the need to turn the system off if the power rating of your USB device is 5...

Page 188: ...Interface Ports Jacks A 4 A ...

Page 189: ... hold the mouse button down and move the dial control where applicable Certain functions will automatically be adjusted when a power mode is selected The Control Center in Windows 8 1 works under the Desktop App and not under the Start screen Figure B 1 Control Center Control Center Access To run the Control Center press the Fn Esc key combination or dou ble click the icon in the notifica tion are...

Page 190: ...and PC camera power etc You can click a Control Center icon to set an overall power mode and then click individual icons in the Control Center to power on off the Touchpad and PC camera Table B 1 Power Modes Modes Quiet Power Saving Performance Entertainment Icon Power Plan Balanced Power Saver High Performance Balanced PC Camera ON OFF ON ON TouchPad ON ON ON ON Airplane Mode OFF ON OFF OFF ...

Page 191: ...rogram The Power Status icon will show whether you are currently powered by the battery or by the AC DC adapter plugged in to a working power outlet The power status bar will show the current battery charge state Brightness System Program The Brightness icon will show the current screen brightness level You can use the slider to adjust the screen brightness or the Fn F8 F9 key combinations or use ...

Page 192: ...m if you prefer Select Custom and click on the sliders to adjust the settings to your preference however these set tings can be overridden by the system as a safety precaution if it requires heavier use of the fan Sleep Button System Program Click either the Hibernate or Sleep buttons to have the computer enter the selected power saving mode when the Fn F4 key combination is pressed see Power Savi...

Page 193: ... change the desktop background picture TouchPad PC Camera Device Click either of these buttons to toggle the TouchPad or camera module s power status The icon will appear dimmed when it is disabled Note that the power status of the camera module is also effected by the Power Mode selected see Table B 1 on page B 2 Caps Lock Scroll Lock Number Lock Airplane Mode Click the button to toggle the appro...

Page 194: ...Control Center B 6 B ...

Page 195: ...splay control panel to adjust the video settings to the highest resolution Dynamic Video Memory Technology Intel DVMT automatically and dynamically allocates as much system memory RAM as needed to the integrated video system the video driver must be in stalled DVMT returns whatever memory is no longer needed to the operating sys tem Video Card Options Note that card types specifications and driv e...

Page 196: ...ovided by the Intel HD Control Pan el To access the control panel see below and overleaf 1 Click the Intel HD Graphics Control Panel icon in the Apps screen OR 2 Right click the Desktop and select Graphics Properties from the menu Figure C 1 Apps Screen Intel HD Graphics Control Panel Figure C 2 Right Click Desktop Graphics Properties ...

Page 197: ...may make changes to any of the graphics properties by clicking the appropriate menu panel and adjusting the settings from the menus Home Click the Home button to return to the main menu screen in any of the sub menu screens Figure C 3 Intel HD Graphics Control Panel ...

Page 198: ...play Settings or Color Settings to make display adjustments in cluding configuration for any attached external displays Multiple Display At least one other dis play must be attached in order to view multiple display selection op tions Figure C 4 Intel HD Graphics Control Panel Display ...

Page 199: ...ay mode of any attached dis plays see Attaching Other Displays on page C 16 Click Apply to save any changes made Multiple Display At least one other dis play must be attached in order to view multiple display selection op tions Audio Settings Any attached active dis plays must have audio capacity to allow audio configuration Figure C 5 Intel HD Graphics Control Panel Display Multiple Displays ...

Page 200: ...lay or any at tached display to any width height refresh rate color depth and underscan percent age of your choice Note that incorrect settings can cause system instability and even possible component damage so this is adjusted at your own risk Figure C 6 Intel HD Graphics Control Panel Display Settings Custom Resolutions ...

Page 201: ...ance gives the smoothest motion of images Quality displays the most detail Balanced Mode provides better computer performance with good quality and Custom allows you to configure the Anisotropic Filtering and Vertical Sync and features to your prefer ences Click Apply to save changes Figure C 7 Intel HD Graphics Control Panel 3D ...

Page 202: ...l Panel C Options and Support Hot Key Manager in Options and Support allows you to create hot keys for open ing the application rotating the display scaling etc Click Apply to save changes Figure C 8 Intel HD Graphics Control Panel Options and Support ...

Page 203: ...mation the Built In Display and any attached displays Preferences Go to the Preferences sub menu in Options to configure the preferences for the Intel HD Graphics Control Panel Make sure you click En able under Tray Icon to display the Intel HD Graphics Control Panel icon in the notification area of the taskbar as below Figure C 9 Intel HD Graphics Control Panel Options Information Center ...

Page 204: ...d col ors The Preview image will display a sample image using the current settings You can Save Profile and name the Profile to recall the settings at any time Click Apply to save changes select Color Enhancement Image Enhancement Image Scaling or Gamut Mapping from the menu Figure C 10 Intel HD Graphics Control Panel Video Color Enhancement ...

Page 205: ...display the sub menus The Image Enhancement menu allows you to adjust the Sharpness Skin Tone Enhancement in the Basic menu and Noise Reduction Contrast Enhancement and Film Mode Detection in the Advanced menu Click Apply to save changes Figure C 11 Intel HD Graphics Control Panel Video Image Enhancement Basic ...

Page 206: ...Video Driver Controls C 12 Intel HD Graphics Control Panel C Enable Image Scaling to use the sliders to adjust the scaling Figure C 12 Intel HD Graphics Control Panel Video Image Scaling ...

Page 207: ...ls Intel HD Graphics Control Panel C 13 C Power The battery life can be extended through dynamic control of the frame rate if Ex tended Battery Life for Gaming is enabled Figure C 13 Intel HD Graphics Control Panel Power ...

Page 208: ...nce Video Colors from the menu on the left Alternatively you can go through the menus to make adjustments to your preferences for Display Color Video 3D Options and Support and Power tick any boxes for the settings required and then Save the settings to a profile which may be imported or exported Figure C 14 Intel HD Graphics Control Panel Profiles ...

Page 209: ... connected displays output the same view and may be configured independently Extended Extend Both connected displays are treated as separate devices and act as a virtual desktop 4K2K Videos on 4K2K External Displays Note you may experi ence some video lag when playing 4K2K vid eos on an attached 4K2K external display Table C 1 Display Modes Attaching Displays When you first attach an external disp...

Page 210: ...Graphics Control Panel control panel and click Display Multiple Displays sub menu 3 Click Clone from the Select Display Mode menu 4 Click Apply and OK to confirm the settings change 5 Select the displays from the Select One or More Active Displays menu Multiple Display At least one other dis play must be attached in order to view Multiple Display selection op tions Figure C 15 Display Multiple Dis...

Page 211: ...m the settings change Display Settings Extended Desktop You can have different Colors Screen Area and Monitor Refresh Rates for each display device provided your monitor can support them You can drag the moni tor icons to match the physical layout of your displays Icons and pro grams may also be dragged between the displays Figure C 16 Display Multiple Displays Extended Click the appropriate monit...

Page 212: ... your display to the appropriate port and turn it on 2 Press the P key combination 3 Click on any one of the options from the menu to select PC screen only Duplicate Extend or Second screen only 4 You can also click Connect to a wireless display at the bottom of the Project screen and follow the steps to connect to any wireless enabled display Figure C 17 Project ...

Page 213: ...ure dis plays 1 Attach your external display to the appropriate port and turn it on 2 Click the Start Menu and click Settings System or right click the desktop and select Display Settings 3 Click the Multiple Displays menu and select Duplicate these displays Extend these displays or Show only on 1 2 4 Click Keep changes to save any changes made Figure C 18 Screen Resolution Multiple Displays ...

Page 214: ...ure the HDMI audio output as per the instructions below 1 Go to the Sound control panel 2 Click Playback tab 3 The playback device will be selected 4 You may need to select the audio device and click Set Default button 5 Double click the device to access the control panel tabs Volume Adjustment The sound volume level can be clicking using the volume control icon in the notification area of the tas...

Page 215: ...Video Driver Controls HDMI Audio Configuration C 21 C 6 Adjust the HDMI settings from the control panel tabs 7 Click OK to close the Sound control panel Figure C 20 HDMI Device Properties ...

Page 216: ...ideo Configuration 1 Connect an HDMI cable from the HDMI Out port to your external display 2 Configure your external display as per the instructions in Attaching Other Displays on page C 16 3 Set up your external display TV or LCD for HDMI input see your display device manual 4 You can now play video audio sources through your external display Other Applications If you are using a third party appl...

Page 217: ...ess the P key combination 3 Click Connect to a wireless display at the bottom of the Project screen and follow the steps to connect to any wireless enabled display 4 The system will then search for compatible display devices this may take up to 60 seconds so allow time for this to complete 5 Double click any detected display device in the list Figure C 21 Add a Wireless Display ...

Page 218: ...ect for specific settings for your display see the documentation supplied with your compatible adapter display for full details 8 Go to the Project menu and click Disconnect to temporarily disconnect from the wireless display 9 To permanently disconnect from the display you will need to go back through the connection process again you can select it in Devices and click Remove Device Yes ...

Page 219: ...ation The specifications listed in this Appendix are correct at the time of going to press Certain items particularly processor types speeds and CD DVD device types may be changed updated or delayed due to the manufacturer s release schedule Check with your distributor supplier for details ...

Page 220: ...Sockets Supporting DDR3L 1600 MHz Memory Modules real operational frequency depends on the FSB of the processor Memory Expandable up to 16GB Compatible with 2GB 4GB or 8GB Modules Video Adapter Intel UMA Graphics Dynamic Frequency Intel Dynamic Video Memory Technology Microsoft DirectX 12 Compatible Storage For All Models One Changeable 9 5mm h Super Multi Blu ray Writer Optical Device Drive with ...

Page 221: ...r M 2 2230 WLAN Combo Module with PCIe USB Interfaces Slot 2 for SSD M 2 2280 Card with SATA PCIe Gen 2 2 Interface Slot 3 for LTE or UTMS HSPA 3G 4G Module Interface adapter for M 2 3042 with USB interface Factory Option Communication Built In 10 100 1000Mb Base TX Ethernet LAN 1 0M HD Video Camera Module with 1D Mic or 2D Mic OR 1D Mic Only USB interface Factory Option Intel Dual Band Wireless A...

Page 222: ...Ion Battery Pack 32WH OR Removable 4 Cell Smart Lithium Ion Battery Pack 44WH Factory Option Security Security Kensington Type Lock Slot BIOS Password Trusted Platform Module 2 0 Factory Option Intel PTT for Systems Without Hardware TPM Features Painted Style For some Model Designs IMR Injected Molded Resin LCD Back Covers For some Model A Designs Shipping Mode Operating System Windows 10 64 bit I...

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