Cisco VG30D, User Manual

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C H A P T E R
5-1
Cisco VG30D Voice Gateway User Guide
OL-19276-01
5
Diagnostics
The Gateway Management Interface produces logs for System, Major Alarm, and Port Errors and
statistics for Port Errors and Calls.
You can print information in management diagnostics screens. As an alternative, by using the Select All ,
Copy and Paste facilities in the Web browser, you can export the information in ASCII text to other
applications.
Note
If the system is set to Factory Defaults and the Cisco VG30D Voice Gateway is rebooted, all the logs
will get cleared, and the information other than the System Log will get lost.
General
System Details
System Details provide hardware and software information for the Cisco VG30D Voice Gateway unit.
You will need to be able to refer to this information when you communicate with the Helpdesk for
support.
System Log
The system log is created and updated dynamically. It records the date and time of certain system events,
including system crashes, automatic reboots, and manual restarts. Successful and attempted logins get
recorded.
Table 5-1 defines the various events that may get generated by the Cisco VG30D Voice Gateway and get
written to the System Log during operation. Event classifications indicate their seriousness. Events get
classified at the following four levels:
•
Critical
• Major
•
Minor
• Informational.
Critical indicates an event that has caused the Cisco VG30D Voice Gateway to restart. Always report
these events your supplier. Error codes for critical events include 1, 2, 303 and 601.