Cisco SPA-500 Series User Manual Download

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Using Advanced Phone Features

Restarting Your Phone

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

Restarting Your Phone

Occasionally you may need to restart your phone if the screen locks up. To restart
your phone:

STEP 1

Press the Setup button.

STEP 2

Scroll to Device Administration and press Select.

STEP 3

Scroll to Restart and press Select.

Viewing Phone, Network, and Call Information

The Cisco SPA 525G provides menus to view information about your phone.

Viewing Phone Information

To view information about your phone:

STEP 1

Press the Setup button.

STEP 2

Scroll to Status and press Select.

STEP 3

Select Product Information. You can view the following information:

•

Product Name

•

Serial Number

•

MAC (Hardware) Address

•

Software Version

•

Hardware Version

•

Certificate

•

Customization

Summary of Contents for SPA-500 Series

Page 1: ...Cisco Small Business Pro SPA 500 Series IP Phones Model SPA 525G USER GUIDE ...

Page 2: ...must accept any interference received including interference that may cause undesired operation CCDE CCENT CCSI Cisco Eos Cisco HealthPresence Cisco IronPort the Cisco logo Cisco Nurse Connect Cisco Pulse Cisco SensorBase Cisco StackPower Cisco StadiumVision Cisco TelePresence Cisco Unified Computing System Cisco WebEx DCE Flip Channels Flip for Good Flip Mino Flipshare Design Flip Ultra Flip Vide...

Page 3: ...nimum distance 20cm between the radiator your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference recei...

Page 4: ...nd Buttons with Menus 14 Using Keypad Shortcuts 14 Using the Navigation Button 14 Entering Numbers and Text in Fields 15 Using Phone Hardware and Accessories 16 Using the Speakerphone 16 Using Wired and Wireless Headsets 16 Connecting the Headset 16 Connecting Bluetooth Headsets 17 Using a Headset with Your IP Phone 18 Switching Between the Handset Headset Speakerphone During a Call 18 Chapter 2 I...

Page 5: ... s Firmware 35 Chapter 3 Using Basic Phone Functions 37 Placing or Answering a Call 38 Using Dial Assistance 39 Adjusting Call Volume and Muting 39 Adjusting Call Volume 39 Using Mute 39 Putting a Call on Hold 39 Resuming a Call 40 Ending a Call 40 Transferring Calls 40 Performing an Attended Transfer 40 Performing an Unattended Blind Transfer 41 Redialing 41 Viewing and Returning Missed Calls 42 ...

Page 6: ...52 Editing a Contact 53 Using the Corporate Directory 53 Using the Call History Lists 54 Viewing the Call History Lists 54 Deleting a Call History List 55 Calling from the Call History Lists 55 Deleting an Entry from the Call History Lists 55 Saving a Call History List Number to Your Directory 56 Setting or Changing a Phone Password 56 Logging In and Logging Out of Your Phone 57 Accessing Voicemai...

Page 7: ...reen 69 Changing the LCD Screen Contrast 69 Setting the Screen Backlight Timer 69 Configuring the Phone Screen Saver 70 Changing the Phone Wallpaper 70 Using Ring Tones 71 Accessing Weather and News on Your Phone 72 Accessing Weather Information 72 Accessing News 73 Configuring Date and Time Parameters on Your Phone 74 Using Star Codes 75 Restarting Your Phone 77 Viewing Phone Network and Call Inf...

Page 8: ...nymous Calls 86 Viewing Call History Lists 86 Creating Speed Dials 87 Configuring Wi Fi 87 Configuring Bluetooth 88 Upgrading Firmware 89 Chapter 6 Using the Cisco SPA 500S Attendant Console 90 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 91 Connecting a Single Cisco SPA 500S 92 Connecting a Second Cisco SPA 500S 96 Configuring the Cisco SPA 500S 98 Using the Cisc...

Page 9: ... Entering Numbers and Text in Fields page15 Using Phone Hardware and Accessories page16 NOTE The Cisco SPA 525G features vary depending on the type of call control system you are using This document describes using the Cisco SPA 525G with a SIP phone system such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system If you are using the Cisco SPA 525G with a Cisco Unified Communicati...

Page 10: ... a handset headset or speaker The Cisco SPA 525G phone is connected to the network through its Ethernet connection or the built in Wireless G connection If you are using the Wireless G connection a separate power adapter PA 100 is required The Cisco SPA 525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone This option is only available...

Page 11: ...t port for connecting a USB memory device to play MP3 music files AUX port to attach a Cisco SPA 500S attendant console Bluetooth capability for headset support 2 5mm stereo earphone jack for headset Wireless G client support Kensington security slot support Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat sun cold or ...

Page 12: ...s Use the following graphic and table to identify the parts of your phone Phone Components Figure1 Cisco SPA 525G Phone Components Table1 IP Phone Components Phone Feature Description 1 Handset Pick up to answer or place calls 2 Speaker Speaker for phone 3 Message Waiting Indicator When lit Red You have a new voice mail message Flashing Red You have an incoming call ...

Page 13: ...erform the action on the label on the LCD screen above 7 Navigation button Press in each direction to scroll through items on the LCD screen 8 Center Select button Press this button to select the option or menu that is highlighted on the LCD screen 9 Messages button Press to access voice mail must be set up by your phone administrator 10 Hold button Press to place a call on hold 11 Setup button Pr...

Page 14: ...cess a specialized program that runs on your phone Contact your phone administrator for more information 13 Volume button Press to increase the volume and press to lower the volume of the handset headset speaker when the handset is off hook or ringer when the handset is on hook 14 Headset button Press to turn the headset on or off When the headset is on the button glows green 15 Speaker button Pre...

Page 15: ...for example a contact in the Address Book delChar Deletes the last number or letter Delete Deletes an entire item for example a number from the Call History list Dial Dials the string of numbers that you have entered or the number that you have highlighted in a list such as the Missed Calls screen Directory Access your personal address book See Using Your Personal Address Book on page 50 DND Do No...

Page 16: ...n page 48 Paste Pastes the item you copied into a list or field Pickup Allows you to pick up answer a call that is ringing at another extension See Picking Up a Call on page 47 Play Plays a selected item such as a song or a ringtone Previous Moves to a previous item in a list for example a song in the MP3 Playlist PrivHold Puts a call on hold on an active shared line Redial Brings up the list of r...

Page 17: ...the Call History menu press the Setup button and press 2 NOTE Menus and options can change depending on the software release Using the Navigation Button Use the navigation button to scroll up or down through the menu items and then press the Select softkey button or the center Select button to choose the highlighted item Unpark Connects to a parked call See Parking a Call on page 48 View Displays ...

Page 18: ...ct number or letter Press the number key multiple times to move to a different letter under that number For example to enter Mary you would press 6 five times rapidly and then pause for M press 2 and then pause for A press 7 three times rapidly for r then press 9 three times rapidly for y Available characters are shown in the following table Use the delChar softkey button to backspace and delete t...

Page 19: ...s For the latest supported models contact your reseller Additional information can be found at the manufacturer s websites http www plantronics com http www jabra com Connecting the Headset Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more information In general to connect a headset For Bluetooth headsets See th...

Page 20: ...igure the phone to work with your headset first enable Bluetooth STEP 1 Press the Setup button STEP 2 Select User Preferences STEP 3 Select Bluetooth Configuration STEP 4 With Bluetooth selected press the Right Arrow key to turn Bluetooth On STEP 5 Press Save After enabling Bluetooth create a profile for your headset STEP 1 In the Bluetooth Configuration screen scroll to Bluetooth Profiles Press t...

Page 21: ...or Plantronics you may need to lift the receiver off hook before speaking or listening through the headset To use a Bluetooth headset make sure your headset is powered on Press the Headset button on your phone or if supported press the Answer button on your Bluetooth headset twice and dial the number to place a call Press the Answer button on your Bluetooth headset to answer a ringing call See the...

Page 22: ...tch from the handset to the speakerphone press the Speakerphone button and place the handset back on the hook To switch from the speakerphone to a headset press the Headset button To switch from the speakerphone to the handset pick up the handset To switch from the headset to the speakerphone press the Speakerphone button ...

Page 23: ...G IP Phone It contains the following sections Before You Begin page 21 Connecting the Handset page 21 Optional Attaching the Desk Stand page 23 Optional Mounting the Phone to the Wall page 24 Connecting Your Phone s Power page 26 Connecting Your Phone to the Computer Network page 27 Verifying Phone Startup page 35 Upgrading Your Phone s Firmware page 35 ...

Page 24: ...e Handset STEP 1 Find the longer end of the coiled phone cord Insert it into the back of the phone base in the slot marked with a phone symbol This port is labeled 5 on the Cisco SPA 525G IP Phone Connections graphic STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset not shown NOTE The RJ 11 port marked AUX is reserved for connection with the Cisco SPA 500S ...

Page 25: ...Installing Your Phone Connecting the Handset Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 22 2 Figure1 Cisco SPA 525G IP Phone Connections ...

Page 26: ... Insert the power adapter plug into this port 3 Additional Ethernet port Connect an Ethernet cable to this port to provide network connectivity to a PC This port cannot be used when the phone is connected to the network via the built in Wireless G client 4 Switch Ethernet port Connect the network cable to this port 5 Phone cord slot Insert one end of the phone cord into this slot and the other int...

Page 27: ...the Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation ...

Page 28: ...ional Mounting the Phone to the Wall Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 25 2 STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place STEP 4 Plug in the Ethernet and power cables ...

Page 29: ...er supply into the phone base See Figure 1 on page 22 item 2 If you are using Power over Ethernet PoE to power the phone the phone will receive power when you connect an Ethernet cable from the phone s WAN port to a switch in your network that provides PoE See the Connecting Your Phone to the Wired Network section on page 27 NOTE The Cisco SPA 525G does not ship with a power supply If you are not ...

Page 30: ...ed 4 on Figure 1 on page 22 STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network such as a network switch Connecting Your Phone to the Wireless Network NOTE The PC port is not supported in wireless operation The PC port is only supported in a wired operation NOTE The Cisco SPA 525G provides a second Ethernet port You can connect a PC to this port to provide n...

Page 31: ...less Router Security Type If you do not know your wireless router security type you need to log in to the router interface to get this information The steps below are written for a Linksys router but procedures for other routers should be similar STEP 1 Log in to your wireless router s web interface using a web browser Your computer must be connected to your wireless network Enter the IP address o...

Page 32: ...he Computer Network Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 29 2 The following example shows WEP information for a Linksys WRV200 router If your router is using WPA note the WPA shared key or passphrase that you need to enter later ...

Page 33: ... wireless connection STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network remove it and reboot the phone If an Ethernet connection is present on the phone it is used instead of the Wi Fi connection STEP 2 Press the Setup button on your phone STEP 3 Scroll to Network Configuration and press Select STEP 4 In the Wi Fi field press the Left or Right Arrow key to tu...

Page 34: ...o SPA 525G STEP 1 In the Wireless Configuration window select Wi Fi Protected Setup STEP 2 Choose one of the following options Push Button Configuration a Press the WPS button on your router b On your phone with Push Button Configuration highlighted press Select Your phone may reboot before the Wi Fi connection is working PIN Configuration a After selecting PIN Configuration on your phone note the...

Page 35: ...e Wi Fi is enabled STEP 2 Scroll to Wi Fi Configuration Press the Right Arrow key to enter the Wi Fi Configuration screen STEP 3 Select Wireless Profile Any previously configured wireless profiles are displayed STEP 4 Do one of the following Scan for available networks See Scanning for Available Networks page 32 Manually add the network See Manually Adding a Network page 33 Scanning for Available ...

Page 36: ... TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploa...

Page 37: ...e as a wireless profile press Save Uploading Security Certificates to the Phone If you are using some types of wireless security for example WPA2 Enterprise you will need to upload security certificates to the phone Certificates must be in the following format Root certificate DER encoded binary x 509 CER User certificate Personal Information Exchange PKCS 12 PFX STEP 1 Connect a USB storage devic...

Page 38: ...reen At the bottom of the LCD screen softkeys appear over their associated soft buttons If the phone does not display this screen confirm your installation and connections If these are correct try unplugging the phone and plugging it back in again If you still don t see the display then contact your Phone Administrator or Internet Telephony Service Provider ITSP Upgrading Your Phone s Firmware You...

Page 39: ...de your phone s firmware Download the firmware to your PC and log in to the web interface to run the upgrade procedure See the Upgrading Firmware section on page 89 Upgrade using the Cisco SPA 9000 Voice System Setup Wizard if your phone is part of a Cisco SPA 9000 Voice System network See the Cisco SPA 9000 Voice System Setup Wizard User Guide ...

Page 40: ...all on Hold page 39 Resuming a Call page 40 Ending a Call page 40 Transferring Calls page 40 Redialing page 41 Viewing and Returning Missed Calls page 42 Turning the Missed Calls Shortcut On and Off page 43 Forwarding Calls page 43 Setting Do Not Disturb page 45 Picking Up a Call page 47 Parking a Call page 48 Placing a Three Way Conference Call page 49 Using the Phone Directories page 50 Using th...

Page 41: ...e a call or a red flashing line button or the Answer softkey to answer a call If you are on a call and another call comes in choose one of the following options Press the Answer softkey Press the flashing red line button The call in progress is put on hold and the incoming call is answered To return to the first call select it using the Up Arrow or Down Arrow key and press the Resume softkey NOTE ...

Page 42: ... complete the call See Enabling Dial Assistance on page 61 for more information on enabling this feature Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call press on the Volume button to increase the volume or press to decrease the volume Press Save Pressing the Volume button while not on a call adjusts the volume of the phone s ringer Using Mute To ...

Page 43: ... or replace the receiver wireless Transferring Calls You can perform two types of transfers Attended You call the person to whom you are transferring the call and speak to them before transferring the call Blind You transfer the call without speaking to the other party to which you are transferring the call Performing an Attended Transfer STEP 1 During an active call or a call on hold press Transf...

Page 44: ...al tone To transfer after speaking privately to the other person press Transfer at any time during the conversation Performing an Unattended Blind Transfer STEP 1 During an active call press BXfer STEP 2 Enter the number to which you want to transfer the call and press Dial The call is transferred with no further action required on your part Redialing To redial a number STEP 1 Press the Redial but...

Page 45: ...urn the call If the LCD screen does not show a missed call you can return a call from the Missed Call list See Viewing a List of Missed Calls on page 42 Choose the call you want to return and press Dial Viewing a List of Missed Calls To view a list of all missed calls If the LCD screen shows a missed call press the Missed softkey to view a list of missed calls If the LCD screen does not show a mis...

Page 46: ...Turning the Missed Calls Shortcut On and Off This option controls the Missed Call notification that appears on your LCD screen when you miss a call To access this option STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Miss Call Shortcut STEP 5 Press the Right Arrow key to turn the feature on and press the Save softkey...

Page 47: ...hich to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required TIP If you need to enter a URL press Option and choose Input IP before entering the call forwarding information STEP 3 Press Save Forwarding Calls When Your Phone is Busy STEP 1 In the Call Preferences screen scroll...

Page 48: ...P 1 In the Call Preferences screen scroll to Forward No Ans Delay STEP 2 Enter the number of seconds to delay forwarding calls if there is no answer at your phone STEP 3 Press Save Stopping Call Forwarding To stop forwarding calls STEP 1 Under Call Forwarding press the Right Arrow key to turn call forwarding Off STEP 2 Press the Save softkey Setting Do Not Disturb Use the Do Not Disturb feature to...

Page 49: ...e To turn off Do Not Disturb choose one of the following options Press the Clr DND softkey on your phone or Press the Setup button and select User Preferences Then STEP 1 Choose Call Preferences STEP 2 Scroll to Do Not Disturb STEP 3 Press the Right Arrow key to turn Do Not Disturb Off STEP 4 Press Save Configuring Call Waiting Call waiting alerts you when you are on a call with a status message a...

Page 50: ...a call ringing at any extension or you may have a group of phones configured where members of the group can pick up a call ringing at any group member s phone To pick up a call ringing at an extension in your group STEP 1 Press GrPickup The phone displays any extensions in the group that have ringing calls STEP 2 Choose the call you want to pick up and press Dial To pick up a call ringing at any e...

Page 51: ... identify the park line and press Dial The park line number does not correspond with an actual phone extension number You can pick any easily remembered number The call is then parked on that line and the caller hears on hold music or messages STEP 3 You or another person must then unpark the call To unpark a call you can either use the Unpark button if you know the park line number or view a list...

Page 52: ...during an active call The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second person s telephone number STEP 3 Press the Conf button again All three parties are connected in the conference call When you hang up the other two parties are disconnected To keep the other parties in a call but disconnect yourself from the call press Join To conference tw...

Page 53: ... may have one or more of the following directories available Corporate Directory XML Corporate Directory Directory using Lightweight Directory Access Protocol LDAP Using Your Personal Address Book To access the Phone Directory press the Directory button or press the Setup button select Directories and select Personal Address Book You have the following options in the Address Book Options Press Opt...

Page 54: ...r STEP 3 Enter the office mobile or home phone number including any digits you must dial to access an outside line and the appropriate area code if necessary You must enter at least one phone number for a contact TIP To enter numbers and letters press Option and choose Input All To enter only numbers press Option and select Input Num To enter an IP address press Option and select Input IP To enter...

Page 55: ...lect Paste STEP 4 Edit any necessary fields and press Save Searching for a Contact To search for a contact STEP 1 In the Personal Address Book screen press Option and select Search STEP 2 Begin to enter the person s name The list below displays entries as you type in characters Scroll to highlight the entry you want You can press Dial to call the contact or Option to delete copy or edit the contac...

Page 56: ...bers individually or press Option and choose Clear to delete all numbers and start over Press Save when finished Using the Corporate Directory To use the corporate directory STEP 1 Press the Setup button and select Directories STEP 2 Scroll to the Corporate Directory you want to view and press Select To use the Lightweight Directory Access Protocol LDAP directory STEP 1 Press the Setup button and ...

Page 57: ...ntact or choose one of the other options Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface See the Viewing Call History Lists section on page 86 Viewing the Call History Lists To view the Call History lists STEP 1 Press the Setup button STEP 2 Scroll to Call History and press Select STEP 3 Select the Call History list you want to vi...

Page 58: ...e List STEP 5 Press OK to delete the list Calling from the Call History Lists To dial a number from one of the Call History lists STEP 1 Choose the call STEP 2 Press Dial NOTE If the call was from a long distance number you may have to edit the call before dialing it Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number Deleting an Entry from the Call...

Page 59: ...hange the password for your phone to prevent unauthorized use To set a password for your phone STEP 1 Press the Setup button STEP 2 Scroll to Device Administration and press Select STEP 3 Select Set Password STEP 4 Enter your old password leave blank if you have never set a password Press the Down Arrow key to go to New Password STEP 5 Enter your new numeric password Press the Down Arrow key to go...

Page 60: ... in through the Administration menu STEP 1 Press the Setup button STEP 2 Scroll to Device Administration and press Select STEP 3 Scroll to Login and press Select STEP 4 Enter your password and press Login Accessing Voicemail To access voicemail press the Messages button on your phone Your system administrator should configure your phone with the correct voicemail number so that pressing the Messag...

Page 61: ...number to dial for voicemail For a Cisco SPA 9000 Voice System this is normally vmm For an external system enter the phone number including any digits you must dial to reach an outside line TIP To enter digits press Option and choose Input Num To clear the field of a previous entry press Option and choose Clear STEP 6 Press Save ...

Page 62: ...and Using Speed Dials page 63 Playing MP3 Files on Your Phone page 65 Using the Paging Feature page 68 Customizing Your LCD Screen page 69 Using Ring Tones page 71 Accessing Weather and News on Your Phone page 72 Configuring Date and Time Parameters on Your Phone page 74 Using Star Codes page 75 Restarting Your Phone page 77 Viewing Phone Network and Call Information page 77 Viewing the Wireless C...

Page 63: ...lock Caller ID STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Block Caller ID and press the Right Arrow key to choose On STEP 5 Press Save Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the ...

Page 64: ...etwork and your service provider must install a mini certificate to enable this feature To use secure call STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Secure Call and press the Right Arrow key to choose On STEP 5 Press Save When you dial you will hear a tone before the call Enabling Dial Assistance If you enable d...

Page 65: ... from your phone administrator the IP address of the VPN your username and password To configure your phone for use with a VPN STEP 1 Press the Setup button STEP 2 Scroll to Network Configuration and press Select STEP 3 Scroll to VPN and press the Right Arrow key STEP 4 Enter the IP address of the VPN server You need to get this information from your phone administrator STEP 5 Press the Down Arrow...

Page 66: ... Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to VPN Status and press Select Creating and Using Speed Dials You can configure different types of speed dials You can assigned unused line buttons on your phone to act as a speed dial Depending on how your extensions are configured you can have up to 4 speed dials on the line buttons You can create speed dials assigned to a numb...

Page 67: ...e speed dial it displays next to the line button Press the line button to use the speed dial Creating Numerical Speed Dials STEP 1 Press the Setup button STEP 2 Scroll to Speed Dials and press Select STEP 3 For a new speed dial scroll to select an unused speed dial location 2 through 9 You can have up to 8 speed dials location 1 is reserved for voice mail To edit a previously existing speed dial s...

Page 68: ...you must load the audio files onto a USB memory device not sold with the phone The phone reads the files from the device so the device must remain inserted while playing the files NOTE Only MP3 music with no Digital Media Rights protection can be played on the Cisco SPA 525G IP Phone Creating the Playlist NOTE The MP3 playlist on the Cisco SPA 525G is limited to 48 songs STEP 1 Connect a USB stora...

Page 69: ...ected songs by pressing ClearAll STEP 8 After choosing songs the songs will be marked with a check in the box next to the song Press Add to add the selected songs to the playlist Playing Songs In the Playlist scroll to the song you want to begin playing and press Play You have the following controls Stop Stop the song Pressing play will restart song play Previous Move to the previous song in the p...

Page 70: ...peaker handset or headset see the following graphic Changing the Left and Right Channel for Stereo Headsets When using a stereo headset inserted into the Cisco SPA 525G you may need to switch the audio left and right channels to hear the correct audio channel in the right or left ear To change the audio STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll ...

Page 71: ...other phone dial 96 plus the extension of the phone you are paging If the phone you are paging is not set up to auto answer pages the call will ring as a normal voice call Paging a Group of Phones Your phone administrator can configure a group of phones that you can page simultaneously Each paging group has a number associated with it Your administrator must give you the number of the groups that ...

Page 72: ...The default contrast is 15 Enter a number between 1 lowest and 15 greatest to change the contrast STEP 5 Press Save Setting the Screen Backlight Timer You can set a timer for your screen so that your LCD screen becomes dark after a specified time when the phone is idle STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press Sel...

Page 73: ... key to choose the settings Screen Saver Type Choose from Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures that your system administrator has made available on the phone Digital Frame Shows the background picture Trigger Interval Enter...

Page 74: ...e the background picture on your phone STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press Select STEP 4 Scroll to Wallpaper Press the Right Arrow key to select an image to use as the wallpaper STEP 5 Use the navigation arrows to choose an image Press Select to choose the image or to preview how the image will look on your ...

Page 75: ... your IP phone if enabled by your system administrator To access these services STEP 1 Press the Setup button STEP 2 Select Web Applications STEP 3 Select the type of service Accessing Weather Information You can view weather information for a maximum of three cities To add a city STEP 1 In the Web Applications screen select Weather STEP 2 Press Add STEP 3 Enter the city name or zip code and press...

Page 76: ... list or delete an entry select the city you want to move press Option and choose Move Up Move Down or Delete Accessing News STEP 1 In the Web Applications screen select News STEP 2 Scroll to select the type of news you want to view Local World Finance Sports Politics STEP 3 Press Select to bring up the list of articles and use the Up and Down Arrow keys to scroll through them STEP 4 Press View to...

Page 77: ...ss Save Daylight Saving Adjusts the time on your phone at the twice yearly adjustment intervals for Daylight Saving Time Press the Right Arrow key to turn Daylight Saving Time to On or Off Automatic Mode Configures your phone to receive the time and date from the phone server Press the Right Arrow key to turn automatic mode to On or Off Press Save NTP Server 1 and NTP Server 2 Configures your phon...

Page 78: ...l page 61 17 Deactivate Secure Call feature for all calls See Using Secure Call page 61 18 Activate Secure Call feature for a single call See Using Secure Call page 61 19 Deactivate Secure Call feature for a single call See Using Secure Call page 61 36 Pick up a call at another extension See Picking Up a Call page 47 37 Pick up a group call See Picking Up a Call page 47 38 Park a call See Parking ...

Page 79: ...ate Call Forward No Answer See Forwarding Calls page 43 93 Deactivate Call Forward No Answer See Forwarding Calls page 43 96 Page an extension See Paging Another Phone page 68 01729 Configure the phone to prefer the G729 codec for all calls 02729 Force the phone to prefer the G729 codec for all calls 017110 Configure the phone to prefer the G711u codec for all calls 017111 Configure the phone to p...

Page 80: ...ration and press Select STEP 3 Scroll to Restart and press Select Viewing Phone Network and Call Information The Cisco SPA 525G provides menus to view information about your phone Viewing Phone Information To view information about your phone STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Select Product Information You can view the following information Product Name ...

Page 81: ...up button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select You can view the following information Network Type Network Status Addressing Type IP Address Subnet Mask Default Router Primary DNS Secondary DNS MAC Hardware Address Viewing Phone Line and Extension Information To view phone line and extension information STEP 1 Press the Setup button STEP 2 Scrol...

Page 82: ... Information about individual calls Viewing Peripheral Status To view information about phone peripherals such as a USB memory stick or a Cisco SPA 500S attendant console STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Peripheral Status and press Select You can view the following information USB Status Attendant Console Attn Cons Status Viewing the Wireless ...

Page 83: ...h are displayed Press Detail for more information Advanced Menus for Technical Support Personnel CAUTION These menus are used to configure and troubleshoot your phone and the phone network You should not change these settings or perform these actions unless directed to do so by your Administrator Settings Menu Network Configuration Connection Type Static IP Address Settings CDP VLAN VLAN ID Multic...

Page 84: ...ng a web browser This chapter contains the following sections Configuring Your Address Book page 82 Setting Do Not Disturb page 83 Configuring Call Forwarding page 84 Configuring Call Waiting page 85 Blocking Caller ID page 85 Blocking Anonymous Calls page 86 Viewing Call History Lists page 86 Creating Speed Dials page 87 Configuring Wi Fi page 87 Configuring Bluetooth page 88 Upgrading Firmware p...

Page 85: ...our phone are the Phone and User tabs Click the tab names to switch between these tabs Configuring Your Address Book The Cisco SPA 525G phone provides an address book for you to store and view frequently dialed numbers The address book appears on your phone and you can dial numbers from the directory To view and edit your address book STEP 1 Log in to the web interface STEP 2 Choose the Personal A...

Page 86: ...b check the box next to the contacts you want to remove To select all contacts check the box at the top of the column STEP 2 Press Remove STEP 3 Press OK The contacts are removed from your address book To edit a contact s information STEP 1 In the Personal Address Book tab click the Edit icon in the row for that contact STEP 2 Enter the information and press Submit All Changes Setting Do Not Distu...

Page 87: ...ing STEP 1 Log in to the web interface STEP 2 In the Voice tab User menu under Call Forward you can configure the following fields CFWD Setting Enables call forwarding CFWD All Dest Forwards all calls to a single number that you enter CFWD Busy Dest Forwards all calls to another number when the phone is busy Enter the number to which to forward calls CFWD No Ans Dest Forwards calls to another numb...

Page 88: ...in to the web interface STEP 2 In the Voice tab User menu under Supplementary Services locate the CW Setting field STEP 3 Choose yes or no to enable or disable STEP 4 At the bottom of the page click Save All Settings Your phone reboots Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID STEP 1 Log in to the ...

Page 89: ... no to enable or disable STEP 4 At the bottom of the page click Save All Settings Your phone reboots Viewing Call History Lists To view Call History Lists STEP 1 Log in to the web interface STEP 2 Choose the Call History tab A window appears with the call history for your phone Select a call history list to show from the drop down list All Calls All calls placed to and from your phone Placed Calls...

Page 90: ...ny digits you must dial to reach an outside line STEP 4 Click Submit All Changes Configuring Wi Fi You can configure your Wi Fi connection from the web interface See Connecting Your Phone to the Wireless Network page 27 for more information on the types of wireless connections supported To configure your wireless connection STEP 1 Log in to the web interface STEP 2 Choose the Wi Fi tab STEP 3 Ensu...

Page 91: ...ep 2 the name SSID security mode and security parameters See Connecting Your Phone to the Wireless Network page 27 for more information on security STEP 5 Click Submit The wireless profile is added to the list STEP 6 Click Submit All Changes Configuring Bluetooth You can use a Bluetooth headset with your phone and configure it from the web interface STEP 1 Log in to the web interface STEP 2 Choose...

Page 92: ...o the web interface STEP 2 Choose the Firmware Upgrade tab STEP 3 Click Firmware Upgrade Window STEP 4 Browse to select the firmware file from your PC Click Submit The firmware is installed and your phone reboots IMPORTANT If you are using your phone with an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may ...

Page 93: ... Phone SPA 525G User Guide 90 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your Cisco SPA 525G IP Phone Figure 1 Cisco SPA 500S Attendant Console ...

Page 94: ... to the Cisco SPA 525G with the attachment arm provided It obtains power directly from the Cisco SPA 525G and does not require a separate power supply Two Cisco SPA 500S units can be attached to a single Cisco SPA 525G to monitor a total of 64 separate lines Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone To connect the Cisco SPA 500S Attendant Console to the Cisco S...

Page 95: ...mall Business Pro IP Phone SPA 525G User Guide 92 6 Connecting a Single Cisco SPA 500S STEP 1 Turn both the Cisco SPA 525G and Cisco SPA 500S face down STEP 2 Align the screw hole in the Cisco SPA 525G with one of the holes on the attachment arm STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G ...

Page 96: ...sco Small Business Pro IP Phone SPA 525G User Guide 93 6 STEP 4 Using an attachment arm screw secure the attachment arm to the Cisco SPA 525G STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S ...

Page 97: ...UTION Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA 500S STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 9 Locate the AUX port on the back of the Cisco SPA 525G Connect the other end of the auxiliary cable to this port The Cisco SPA 500S is powered by the auxiliar...

Page 98: ... Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone Cisco Small Business Pro IP Phone SPA 525G User Guide 95 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S STEP 11 Attach the appropriate desktop stand to each unit ...

Page 99: ...500S If you are not attaching a second Cisco SPA 500S skip to Configuring the Cisco SPA 500S on page 98 STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as described in the Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone section on page 91 STEP 2 Align the left screw hole in the first Cisco SPA 500S with one of the holes on the a...

Page 100: ...he second Cisco SPA 500S CAUTION Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA 500S STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S Connect the other end of the auxiliary cable to this port S...

Page 101: ...o configure the Cisco SPA 500S If the Cisco SPA 500S and attached Cisco SPA 525G are part of a Cisco SPA 9000 Voice System we recommend that you use the Cisco SPA 9000 Setup Wizard For instructions on using the Setup Wizard see the System Configuration Using the SPA 9000 Setup Wizard document on Cisco com See Appendix A Where to Go From Here for the location of this document If you want to manuall...

Page 102: ...e line is not registered there is a problem with phone connectivity Orange blinking The line is not configured properly Off The line is not configured Transfer a call by pressing the line button on the Cisco SPA 500S when an incoming call is ringing Dial a configured extension by pressing the green line button on the Cisco SPA 500S Pick up a call ringing at the extension by pressing the flashing r...

Page 103: ...co com support Phone Support Contacts www cisco com en US support tsd_cisco_small_ business_support_ center_contacts html Software Downloads Login Required Go to tools cisco com support downloads and enter the model number in the Software Search box Product Documentation IP Phone www cisco com en US products ps10499 tsd_products_support_series_home html Accessories http cisco com en US products ps...

Page 104: ...s 500 Series for Small Business www cisco com en US products ps7293 tsd_products_support_series_home html Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com web partners sell smb Cisco Small Business Home www cisco com smb Marketplace www cisco com go marketplace ...

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Summary of Contents for SPA-500 Series

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