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Aastra Clearspan 6739i, User Manual

The Aastra Clearspan 6739i is a multifunctional VoIP phone designed for seamless communication. Enhance your productivity with its advanced features and intuitive interface. Need help getting started? Download the free Quick Reference Manual from our website to effortlessly navigate through its various functions and optimize your user experience.

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Aastra Model 6739i IP Phone

User Guide

Release 3.2 

41-001317-05 REV00 – 03.2011

Summary of Contents for Clearspan 6739i

Page 1: ...Aastra Model 6739i IP Phone User Guide Release 3 2 41 001317 05 REV00 03 2011 ...

Page 2: ...e translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or dis seminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are s...

Page 3: ... Network Disconnected 7 Idle Screen 8 Off Hook and Dialing Screen 11 Connected Call Screen 12 Incoming Call Screen 13 Terminating Calls 15 Methods for Setting Using Features on the Phone 16 Using the IP Phone UI 17 Navigation Keys 18 Using the Aastra Web UI 19 IP Phone Keys and Key Descriptions 23 IP Phone Keys 23 Key Descriptions 24 Hard Keys 26 Line Keys 27 Callers List Key 29 Directory Key 33 R...

Page 4: ...t 130 Lock 131 Making Calls 133 Dialing a Number 133 Using Handsfree Speakerphone 134 Using a Headset 134 Using Intercom 135 Muting a call 136 Receiving Calls 137 Answering an Incoming Call 137 Sending an Incoming Call to Voicemail 138 Handling Calls 139 Placing a Call on Hold 139 Transferring Calls 140 Conferencing Calls 143 Ending Calls 147 Managing Calls 148 Account Configuration DND and Call F...

Page 5: ... Enabled by Administrators 180 Outgoing Intercom Calls 180 Missed Call Summary Subscription 180 Customizable Callers List Key and Services Key 181 Autodial Hotline and Warmline 181 Centralized Conferencing 181 Answer and Ignore Softkeys for XML Applications 182 XML Softkey for Special Characters in XML Applications 182 Playing a WAV File On Your Phone 183 Using the Keypad During Active XML Applica...

Page 6: ...8 Model M670i and M675i Expansion Modules 190 Using the Expansion Modules 191 Troubleshooting Solutions 193 Limited Warranty Warranty 1 Exclusions Warranty 1 Warranty Repair Services Warranty 1 After Warranty Service Warranty 1 Appendix A Time Zone Codes A 1 Index Index 1 ...

Page 7: ... For information on more advanced settings and configurations administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide Documentation Aastra 6739i SIP IP Phone Installation Guide Installation and set up instructions general features and functions and basic options to customize your phone This Installation Guide is included with the telephone Aastra 6...

Page 8: ...nded Category 5 5e straight through cabling category 6 straight through cabling required for optimum Gigabit Ethernet performance Power source For Ethernet networks that supply in line power to the phone IEEE 802 3af For power use the Ethernet cable supplied to connect from the phone directly to the network for power No AC power adapter required For Ethernet networks that DO NOT supply power to th...

Page 9: ...eaner or any cleaner that contains alcohol or ammonia DO NOT spray any type of cleaner directly on the phone s screen DO NOT allow any liquid to run down the surface of the touchscreen and under the bezel If using a damp cloth DISCONNECT power to the phone before wiping the screen To clean your 6739i touchscreen Caution DO NOT use chemicals or sharp objects to clean your phone Use of any type of c...

Page 10: ... and start up screens you may see when the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 6739i automatically begins the start up sequence as soon as it is connected The phone goes through the following startup process the first time you plug in your phone and any time you restart your phone 15 LLDP 20 DHCP Waiting for IP 0 ...

Page 11: ...es If language packs were loaded to your phone by your System Administrator the following screen displays Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or inst...

Page 12: ...1317 05 REV00 03 2011 The phone then displays the following screens followed by the Idle screen 80 Network 85 DSP 92 SIP 99 Bluetooth Upgrade Please Wait 100 Done Idle Screen L1 John Smith 401 12 45pm Mon Jan 1 John Smith 401 ...

Page 13: ...atically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Aastra 6739i IP Phone Installation Guide Check with your system or network administrator for assistance Note If the phone displays No Service ...

Page 14: ...nfigure these softkeys with specific functions using the Aastra Web User Interface UI or your System Administrator may have configured some of these softkeys for you Reference For more information about the Status Icons on the phone see Phone Status Icons on page 9 For more information about configuring the softkeys see Making Calls on page 133 Note Your System Administrator sets up your SIP scree...

Page 15: ...a a Conference Busy An outgoing call is being made to a far end destination and the far end line is busy Call Park The current line on the phone has a call parked Call Pickup The line that has a call parked on it was pressed to pick up the parked call DND The current line on the phone has Do Not Disturb DND enabled Call Failed The outgoing call to a far end destination has failed Forward Transfer ...

Page 16: ...tion shows 11 softkeys and a key on the phone Idle Screen with Feature Icons You can configure specific features on your phone such as Call Forward and Do Not Disturb DND When you use these features on your phone each feature icon displays at the top of the Idle screen indicating the feature is enabled When you receive messages in your mailbox a Messages icon also displays L1 John Smith 401 12 45p...

Page 17: ...Icon Indicates that Call Forwarding is enabled on the phone Do Not Disturb DND Icon Indicates DND is enabled on the phone Messages Icon Indicates you have new messages waiting in your In Box of your voicemail Press this icon to access your voicemail to listen to your messages Your voicemail must be setup by your System Administrator before you can access voicemail from your phone Contact your Syst...

Page 18: ...tering the phone number and you want to backspace to delete characters Key Description Hold Button Press this button to place the active call on hold Mute Button Press this button to place the active call on mute This puts your phone on mute so that the far end cannot hear any audio from your phone However you can still hear the far end Transfer Button Press this button to transfer the active call...

Page 19: ...all Key Description Answer Button Press this button to answer the incoming call Reject Button Press this button to reject the incoming call and direct the call to your voicemail Silence Button Press this button to silence the ringer during the incoming call Incoming Call Screen Ringing Status Icon Caller ID of incoming caller L1 John Smith 401 12 45pm Mon Jan 1 Home DND 404 Call Forward 406 Flash ...

Page 20: ...the Hold key on the front panel of the phone and then press Line 2 to answer the incoming call You can also cancel the second incoming call by pressing the symbol in the pop up display at the top of the screen Note Available lines are indicated by a Unavailable lines are indicated by a Multiple Incoming Calls Screen 1 Call in progress on Line 1 Caller ID of active caller on Line 1 L1 John Smith 40...

Page 21: ...Terminated screen on your phone when an active call is terminated at the far end of the line For more information see Indication of Terminated Calls on page 188 Place the handset in the cradle If speakerphone was activaded during the call press the speakerphone key again to hang up the call Press the Line associated with the active call to hang up the line Press the Goodbye key ...

Page 22: ...using a specific method Feature IP Phone UI Aastra Web UI Set audio 4 Set display 4 Make a call 4 End a call 4 Conference a call 4 Transfer a call 4 Hold a call 4 Mute a call 4 Redial a call 4 Call forward a call 4 Check Messages in your voicemail 4 View set bluetooth settings 4 Access services set up by your System Administrator 4 Set intercom settings 4 Create softkeys 4 4 Create a speed dial us...

Page 23: ...e Options List A list of keys display 2 Press an option key to display a list of additional options The following example shows the Audio screen when the Audio option is pressed Options List 12 45pm Mon Jan 1 Audio Softkeys Status Advanced Password Restart Display Set Time Language Bluetooth Lock Audio 12 45pm Mon Jan 1 Speaker Audio Mode Headset Device Headset Mic Volume Ring Tone Tone Set Wired ...

Page 24: ... values display if pressing the Audio Mode key 4 Press a value to set the option on your phone 5 Press the to return to the previous screen 6 Press the key or the key at any time to return to the idle screen Key Description Right Navigation Key Allows you to navigate right on the current screen Left Navigation Key Allows you to exit the current screen and navigate to the previous screen Up Navigat...

Page 25: ...ss Finding your phone s IP Address IP Phone UI 1 Press the Options Key on the phone to enter the Options List A list of keys display 2 Press the Status key The status of your phone displays on the screen The status information includes IP and MAC address of your phone LAN Port PC Port Firmware Info Error Messages 3 Press the to return to the previous menu or press the to return to the idle screen ...

Page 26: ...he prompt enter your username and password and click OK Note For a user the default user name is user not case sensitive and the password field is left blank The Network Status window displays for the IP phone you are accessing 3 Click Log Off at any time to logout of the Aastra Web UI ...

Page 27: ...the softkeys idle connected incoming outgoing busy For more information about softkeys see Softkeys on page 82 Available Functions for Softkeys Expansion Modules Allows you to configure an additional 36 softkeys with a M670i Expansion Module or an additional 60 softkeys with a M675i Expansion Module if an it is attached to the phone This option displays on the side menu of the Aastra Web UI only i...

Page 28: ...riod Preferred Line Preferred Line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to configure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and per line basis Time and Date Settings Webpage Language and Input Language Account Configuration Allows you to configure do not...

Page 29: ...ons and how they help you make and manage your calls and caller information 6739i Handset Redial Key High Quality Speakerphone Goodbye Key Message Waiting Lamp Messages Key Options Key Three 3 Call Appearance Lines Callers List Key Speakerphone Headset Toggle Key Directory Key Mute Key Services Key Color LCD Touch Screen Conference Key Keypad Transfer Key Volumne Control Hold Key ...

Page 30: ...es and services set up by your System Administrator For more information see Services Key on page 45 Conference Key Begins a conference call with the active call For more information see Conference Key on page 46 Transfer Key Transfers the active call to another number For more information see Transfer Key on page 46 HoldKey Places an active call on hold To retrieve a held call press the call appe...

Page 31: ... handsfree speakerphone For more information about the Speakerphone Headset Key see Using Handsfree Speakerphone on page 134 Volume Control Key Adjusts the volume for the handset headset ringer and handsfree speaker For more information about the Volume Keys see Audio on page 55 Mute key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on ...

Page 32: ...e located on the front panel of your phone Name Symbol Keys Text Keys Line Keys Callers List Key Directory Key Redial Key Services Key Conference Key Transfer Key Messages Key Keypad Keys Line 1 Line 1 Line 2 Line 2 Line 3 Line 3 Callers Callers Directory Directory Redial Redial Services Services Conf Conf Transfer Transfer Messages Messages ...

Page 33: ... indicates the status of that line The following table describes the behaviour of the LED on the Line Keys Using the IP Phone UI at the path Options Softkeys or the Aastra Web UI at the path Operation Softkeys and XML you can also configure up to 6 additional Line Keys When configured these Line Keys appear on the softkeys on either side of the display For more information about configuring Line s...

Page 34: ...ne other than Line 1 if required If you configure a softkey to be a Line Key the icon appears on the corresponding center Line Key panel For exam ple if you configure softkey 5 to be a Line Key then Line 5 on the center key panel displays the icon indicating it is available for selection L1 John Smith 401 12 45pm Mon Jan 1 Home DND 404 Call Forward 406 Flash Intercom Paging Park Pickup 402 Line 1 ...

Page 35: ...oming call and is grouped by date The selected entry displays the number and date time of incoming call A GREEN checkmark displays next to the entries that were answered A RED exclamation point displays next to the entries that were missed calls When the Callers list is full the phone deletes the oldest call record to accommodate the addition of new call records Callers Callers Callers List Key Ca...

Page 36: ...st Key This allows you to configure the Callers List Key with other functions if required Contact your System Administrator for more information IP Phone UI 1 Press the Callers Key on the phone to enter the Callsers List 2 Use the and keys to navigate the list to view all call records in the Callers List 3 Press the to return to the previous menu or press the to return to the idle screen IP Phone ...

Page 37: ... to return to the idle screen IP Phone UI 1 Press the Callers Key on the phone to enter the Callers List A list of keys display 2 Use the and keys to navigate to the Caller recordfor which you wantto save to the Directory 3 Press the Caller record and then press the key The Directory displays 4 Check that all of the information from the Callers record was entered correctly in the Directory List en...

Page 38: ...a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Downloading the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on Save As A File Download message displays 3 Click OK 4 Enter the location o...

Page 39: ...one You can enter up to 200 entries into the 6739i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can dial numbers directly from a directory entry Note A picture ID displays when you select an entry in the Directory if your System Administrator enabled this feature on your phone Contact your System Administrator for more information abo...

Page 40: ...forwhichyouaresearching Asyoutypecharactersonthekeyboard the entries beginning with those characters display on the screen When you have completed your typing the entry you are looking for displays on the screen and the characters you typed display in a text box Directory 12 45pm Mon Jan 1 Aastra Support John Doe Bob West Jane Doe Robert Hassle James Devon Daniel Foster Marcus Murphy Arash Moosam ...

Page 41: ...or an entry or Press the key For a procedure on using the search key see Using the Search Feature in the Directory on page 34 3 Select the entry you want to dial All of the numbers display that are associated with the single entry i e Cell Office Home etc Note A picture ID displays when you select an entry in the Directory if your System Administrator enabled this fea ture on your phone Contact yo...

Page 42: ... the pop up keyboard to enter the label 8 Press the keys to select a Line 1 through 9 to associate with the phone number and label you are entering When you dial the current number from the directory the outgoing call uses the line number you assigned it 9 To add another phone number and label press An additional Number Label field displays 10 Repeat steps 6 through 8 to enter another number and l...

Page 43: ...r and or label that you want to edit and press the key 5 Edit the Number and or Label as required using the touch keypad that displays and press 6 Press the to return to the previous menu or press the to return to the idle screen Directory John Doe 12 45pm Mon Jan 1 Edit 9055552233 Office 1 9055551122 Home 2 Delete 9055559999 Cell 3 Single Entry Screen Directory 12 45pm Mon Jan 1 John 9055552233 O...

Page 44: ... The Directory screen displays 2 Use the and keys to navigate the list to look for an entry or Press the key For a procedure on using the search key see Using the Search Feature in the Directory on page 34 3 Press the entry you want to delete The single entry screen displays 4 Press the key The following screen displays Directory John Doe 12 45pm Mon Jan 1 Edit 9055552233 Office 1 9055551122 Home ...

Page 45: ...dallassociatednumbersandlabelsfromtheDirectory ThemainDirectory screen displays or Press to delete all entries from the Directory The main Directory screen displays 6 7 Press the to return to the previous menu or press the to return to the idle screen Delete DeleteAll ...

Page 46: ...ress the key next to the Number Label to delete both the number and label from the entry or Press the field Number or Label you want to delete When the keyboard displays press the Backspace key to delete the text in the field and press Enter 6 Press the key to save your change s 7 Press the to return to the previous menu or press the to return to the idle Directory John Doe 12 45pm Mon Jan 1 Edit ...

Page 47: ...ch Directory entry Downloading the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI Note Your System Administrator can populate your IP phone Directory List with server directory files Contact your System Administrator for more details Aastra Web UI 1 Click on Operation Directory 2 In the Directory List field click on Save As A File Downl...

Page 48: ...me if available of the person you called and the date and time of the call The Redial List displays from the newest outgoing call to the oldest outgoing call and is grouped by date The selected entry displays the number and date time of outgoing call When the Redial list is full the phone deletes the oldest Redial record to accommodate the addition of new Redial records Redial Redial Redial List K...

Page 49: ...gle record or all records from the Redial List Note Your System Administrator can set your Redial key to speed dial a specific number Contact your System Administrator for more information IP Phone UI 1 Press Redial key 2 Use the and keys to navigate the list to view all Redial records in the Redial List 3 Press the to return to the previous menu or press the to return to the idle screen IP Phone ...

Page 50: ... return to the previous menu or press the to return to the idle screen IP Phone UI 1 Press Redial key 2 Usethe and keystonavigatetotheRedialrecordforwhichyouwanttosavetotheDirectory 3 Press the Redial record and then press the key The Directory displays 4 Check that all of the information from the Redial record was entered correctly in the Directory List entry 5 Press the key to save your entry 6 ...

Page 51: ...arding mode you set on your phone For more information about setting the modes for DND and Call Forwarding see DND Account Based Configuration on page 148 and Call Forward Account Based Configuration on page 154 Reference The XML customized services are created and provided by your System Administrator through the diverse web based lan guage of XML Availability of these services depends on your ph...

Page 52: ...ncing Local conferencing default method Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method Reference For more information about using the Conference Key for joining calls see Conferencing Calls on page 143 Transfer Key The 6739i has a Transfer Key on the front panel of the phone Pressing the Transfer Key allows you to transfer calls as required Conf C...

Page 53: ... for screens that display when you transfer a call see Transferring Calls on page 140 Messages Key The 6739i has a Messages Key on the front panel of the phone Pressing the Messages Key allows you to access your voicemail messages Pressing the Messages Key directly connects to a voicemail server if configured by your Administrator and allows you to access your voice mailbox to access your messages...

Page 54: ...ng the Keypad Speed Dial on page 51 Press the keys associated with a called Interactive Voice Response IVR system Keypad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F w...

Page 55: ...ee Speed Dial Softkey on page 88 IP Phone UI 1 Press a keypad key for 3 seconds The following screen displays Note You can press the Cancel key at anytime during the speed dial programming to cancel and not save the speed dial information 2 In the Line field press the or to select a line to assign to the speed dial key Valid values are 1 through 9 This is the line that the phone opens to dial the ...

Page 56: ...an example of the screen that displays 5 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation Keypad Speed Dial 2 Enter or edit a value in the Value field Note You can delete a keypad speed dial by removing the information from the Value field 3 Select a line or edit the line in the Line field as applicable for each speed dial 4 Clic...

Page 57: ...eypad IP Phone UI 1 Press the keypad key programmed as a speed dial The phone dials the number associated with that keypad key For example in the illustration above the 6 key is programmed with a speed dial phone number of 555 2323 After pressing 6 on the keypad the number automatically dials on the phone Key 6 has programmed speed dial of 555 2323 ...

Page 58: ...ng the brightness of the display setting a language or activating the bluetooth device You can also configure some of these features using the Aastra Web UI Options List After pressing the Options Key the following Options List displays Options List 12 45pm Mon Jan 1 Audio Softkeys Status Advanced Password Restart Display Set Time Language Bluetooth Lock Options List Screen ...

Page 59: ...ge Input Language Bluetooth Allows you to view the bluetooth module status and add or delete a Bluetooth headset Softkeys Allows you to assign specific functions to softkeys that appear on the idle screen of the phone Status Allows you to view the following information about the phone Firmware Information Network Information Advanced Allows you to access the Advanced configuration features of the ...

Page 60: ...s List Option Item Function Audio Allows you to set the following Audio Mode Headset Device Headset Mic Volume Ring Tone Tone Set Display Allows you to set the following Brightness Level Brightness Timer Calibrate Screen Status Allows you to view the following information about the phone Firmware Information Network Information Lock Allows you to lock and unlock the phone to prevent it from being ...

Page 61: ...ting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the key on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the key is pressed By pressing the key again you can switch back and forth between the handsfree speaker...

Page 62: ...y Bluetooth compliant headset Bluetooth is a technology that transmits networking data over a wireless automatic connection The bluetooth device must be synchronized with the 6739i phone for it to work For information about installing and synchronizing your bluetooth device see Bluetooth on page 76 IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Audio key 3 Press the Audio M...

Page 63: ...e UI 1 Press on the phone to enter the Options List 2 Press the Audio key 3 Press the Headset Device key The following values display Wired default DHSG Bluetooth 4 Press the value you want to set for the headset device 5 Press the value you want to set for the Audio Mode 6 Press the to return to the previous menu or press the to return to the idle screen IP Phone UI 1 Press on the phone to enter ...

Page 64: ...Line Setting Global IP Phone UI Note When you set the Ring Tone using the IP Phone UI all lines on the phone use the same ring tone global basis only 1 Press on the phone to enter the Options List 2 Press the Audio key 3 Press the Ring Tone key The following values display Global per line setting Tone 1 default Tone 3 Tone 4 Tone 5 Silent 4 Press the value you want to set for the Ring Tone 5 Press...

Page 65: ...2 In the Ring Tones section select a ring tone from the Global Ring Tone field Valid values are Tone 1 default Tone 2 Tone 3 Tone 4 Tone 5 and Silent Note See the Ring Tones Table on page 58 for valid values For per line configuration 3 In the Ring Tone section select a line for which you want to set ring tone 4 Select a value from the LineN field Valid values are Global default Tone 1 Tone 2 Tone...

Page 66: ...5 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI Note When you set the Tone Set using the Aastra Web UI all lines on the phone use the same Tone Set global basis only 1 Click on Basic Settings Preferences Ring Tones 2 In the Ring Tones section select a country from the Tone Set field Valid values are US default Australia Brazil Europe France German...

Page 67: ...d before turning the brightness off during a period of inactivity For example if you set the Brightness Timer to 60 when the phone reaches 60 seconds of inactivity the LCD brightness goes OFF IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Display key 3 Press the Brightness Level key The following options display Level 1 Level 2 Level 3 default Level 4 Level 5 4 Press the le...

Page 68: ...y A Recalibrate touchscreen prompt displays 4 Press Yes to continue or No to cancel the recalibration 5 If you press Yes the following messages display Waiting for touchscreen activity to subside 6 Press the screen as indicated by each prompt using a SOFT fine tip stylus pen Do not use a sharp object such as an ink pen or pencil which may damage the touch screen Touch the UPPER LEFT corner of the ...

Page 69: ...Time Format The 6739i gets its clock time from the local Timer Server set up in your network by your System Administrator You can set the time format using the IP Phone UI or the Aastra Web UI Set Time Screen Set Time 12 45pm Mon Jan 1 Time Format Date Format Time Zone Time Server 1 Time Server 2 12 Hour WWW MMM DD CA Eastern 128 100 102 201 2 aastra pool ntp org ...

Page 70: ...ollowing values display 12 Hour default 24 Hour 4 Press the value you want to set for the Time Format 5 Press the to return to the previous menu or press the to return to the idle screen Note The time appears on the phone s idle screen in the time format you set Aastra Web UI 1 Click on Basic Settings Preferences Time and Date Setting 2 In the Time Format field select the time format you want to u...

Page 71: ...MM DD default MM DD YY DD MMM YY MMM DD YYYY MM DD DD MMM YYYY DD MM YYYY WWW DD MMM DD MM YY DD MMM DD MM YY DD MM YYYY 4 Press the value you want to set for the Date Format 5 Press the to return to the previous menu or press the to return to the idle screen Note The date appears on the phone s idle screen in the date format you set Aastra Web UI 1 Click on Basic Settings Preferences Time and Dat...

Page 72: ...UI 1 Press on the phone to enter the Options List 2 Press the Set Time key 3 Press the Timezone key The following list of regions display America Australia Asia Europe Atlantic Pacific Others Note If your Administrator has enabled Option 2 the Coordinated Universal Tme UTC on your phone you can select Others DP Dhcp for the timezone setting Contact your System Administrator for more information ab...

Page 73: ...main name of the Time Server in your local network Contact your System Administrator for this value 5 Press Enter on the keyboard to save the setting 6 Press the Time Server 2 key and repeat steps 4 and 5 7 Press the Time Server 3 key and repeat steps 4 and 5 8 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Basic Settings Preferences Tim...

Page 74: ...gs do not affect the Aastra Web UI In the Aastra Web UI you can select the Webpage language and input language to use in the Web UI These settings do not affect the IP Phone UI Latin 2 Character Set The 6739i includes support for ISO 8859 2 Latin2 of multi national languages on the 6739i IP Phone UTF 8 is also com patible with XML encoding on the IP Phones The phone supports this character set in ...

Page 75: ...ble languages are dependant on the language packs cur rently loaded on your phone Contact your System Administrator for more information about available language packs IP Phone UI Note All languages may not be available for selection The available languages are dependant on the language packs cur rently loaded to the IP phone 1 Press on the phone to enter the Options List 2 Press the Language key ...

Page 76: ...ently loaded to the IP phone 1 Click on Basic Settings Preferences Language Settings 2 In the Webpage Language field select a language to apply to the Aastra Web UI The IP phone supports the following languages English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Note All languages may not be available for selection The available lang...

Page 77: ...s 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ 3 DEF3ÉÈÊË def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6ÑÓÒÔÖ mno6ñóòôö 7 PQRS7 pqrs7 8 TUV8ÚÙÛÜ tuv8úùûü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 78: ...2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 79: ...ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 80: ...ndant on the language packs cur rently loaded to the IP phone 1 Press on the phone to enter the Options List 2 Press the Language key 3 Press the Input Language key The following values display English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Note Available input languages are dependent on the configuration enabled by your System ...

Page 81: ...nguage field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Note All languages may not be available for selection The available input languages are dependant on the configu ration enabled by your S...

Page 82: ... Bluetooth For more information on setting the audio headset device see Headset Device on page 56 IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Bluetooth key The following screen displays The Bluetooth Status key indicates the Bluetooth feature is OFF 3 Press the Bluetooth Status key to turn the Bluetooth feature ON A screen displays with the message Please Wait and allows...

Page 83: ... Press the Bluetooth key The Bluetooth screen displays 3 Optional In the Device Name field assign a name to the bluetooth device you are adding to the phone using the touch keypad that displays Bluetooth Settings Bluetooth Status Device Name 12 45pm Mon Jan 1 Add new device Bluetooth Settings Bluetooth Status Device Name 12 45pm Mon Jan 1 Bluetooth Devices 6739i q CAPS s a z 123 Cancel Hide Space ...

Page 84: ...oth headset connected to the phone The phone proceeds to search for a local bluetooth headset When the search is complete and the phone has found a Bluetooth device s the type of device s display Bluetooth 12 45pm Mon Jan 1 Search 0 Bluetooth 12 45pm Mon Jan 1 Cancel Searching 60 Bluetooth 12 45pm Mon Jan 1 1 device s found Press on a device to start pairing Search GN6110Hs Searching 100 ...

Page 85: ...N in the text box and press OK The default PIN is 0000 Note If your phone does not accept the 0000 PIN code for the Bluetooth device you are adding oonsult your Blue tooth headset owners manual for the applicable PIN to enter in this text box The phone proceeds to pair the Bluetooth device with the phone Bluetooth Enter PIN 12 45pm Mon Jan 1 Cancel OK Bluetooth Please Wait 12 45pm Mon Jan 1 Cancel...

Page 86: ...isplays inthestatusbarofthescreenwhenaBluetoothdeviceisactiveonyourphone 3 Press the to return to the previous menu or press the to return to the idle screen 1 Press on the phone to enter the Options List 2 Press the Bluetooth key The following screen displays Bluetooth Settings Bluetooth Status Device Name 12 45pm Mon Jan 1 Add new device GN6110Hs Bluetooth Devices Connected GN6110Hs GN6110Hs Act...

Page 87: ...ce from the phone or Press No to cancel the unpairing of the Bluetooth device When you unpair the Bluetooth device from the phone the following screen displays 5 Press the to return to the previous menu or press the to return to the idle screen Bluetooth Are you sure 12 45pm Mon Jan 1 No Yes Bluetooth 12 45pm Mon Jan 1 1 device s found Press on a device to start pairing Search GN6110Hs ...

Page 88: ... list use User can dial out on a BLF List configured key Auto Call Distribution ACD For Sylantro Servers Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users agents Directed Call Pickup DCP Group Call Pickup GCP For Sylantro Servers Indicates the key is configured to allow you to intercept or pickup a call on a monitored extensi...

Page 89: ...l Conf Indicates the key is configured as a speed dial key and a conference key You can use this key to speed dial from within a conference call and add the new call directly to the conference Phone Lock Indicates the key is configured as a phone lock key allowing you to press this key to lock unlock the phone Incom Intercom Indicates the key is configured to be used for intercom calls Paging Indi...

Page 90: ... is busy because the line is in use or the line is set as Do Not Disturb Key Function Description None All states disabled Line idle connected incoming outgoing busy Speed Dial idle connected incoming outgoing busy Do Not Disturb idle connected incoming outgoing busy Busy Lamp Field BLF connected BLF List connected Auto Call Distribution ACD idle Directed Call Pickup DCP Group Call Pickup GCP idle...

Page 91: ...following Type speed dial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all The following illustrations show the configuration of Key 12 and how that key displays on the phone Intercom idle connected incoming outgoing busy Paging All states disabled Empty idle connected incomi...

Page 92: ...ne to answer the call A set of 9 keys display in the center of the screen indicating the lines that are available and not available If all lines are in use one call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available The status of the active call displays in the upper left corner of the screen For more i...

Page 93: ...ftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen 9 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 Note A total of 9 Line Keys can exist on the 6739i 3 hard keys Line 1 2 and 3 and 6 softkeys 3 In the Type field selec...

Page 94: ... the prefix and then waits for further digits to be input by the user You can use this feature for frequently dialed numbers which start with the same set of digits or long international numbers which contain long prefixes For example if you had the following speed dial configuration Key 1 Type speed dial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix n...

Page 95: ...nter a label to assign to this softkey 7 In the Value field enter a value to assign to this softkey 8 In the Line field press the or to select a line to assign to the softkey Valid values are 1 through 9 9 Press Save tosavethesoftkey Thesoftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen 10 Press the to return to the previous menu or press the to return to the idle screen IP Phone UI 1...

Page 96: ...mation 2 In the Line field press the or to select a line to assign to the speed dial key Valid values are 1 through 9 This is the line that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 3 Press the Number field A keyboard displays Enter a number for the speed dial key using the displayed keyboard 4 Press Save to save the speed dial key The f...

Page 97: ...Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Speed Dial to apply to the key 4 In the Label field enter or edit the label to apply to this key 5 In the Value field enter or edit the phone number extension or speed dial prefix to apply to this key If you enteraspeeddial prefix youmustenterthe characterattheendoftheprefixnumber forexample 123456 Note You can delete a speed d...

Page 98: ...theaccount in focus a RED border around the key indicates that DND is enabled on the softkey You can toggle DND ON and OFF by pressing the DND softkey The DND status icon displays in the status bar when DND is enabled Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Do Not Disturb to ap...

Page 99: ...e the IP Phone UI or the Aastra Web UI to create a BLF softkey on your phone Configuring a BLF Softkey Note The BLF setting is applicable to the Asterisk server only Note You can also use a BLF configured key to dial out Contact your System Administrator for more information IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Softkeys key By default all of the softkeys that disp...

Page 100: ...lick on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select BLF to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Value field enter the phone number or extension you want to monitor 6 In the Line field select a line for which to apply this key Valid values are 1 through 9 7 In th...

Page 101: ... the or to select a line to assign to the softkey Valid values are 1 through 9 Note The Label and Value field are not required The BroadWorks BLF List name is configured in the BLF List URI field instead 7 Press Save tosavethesoftkey Thesoftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen 8 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI ...

Page 102: ... calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates it s database with this new information and no longer distributes calls to the phone The phone remains in this unavailable state until you make yourself available again by pressing the Available softkey an ACD timer expires set by your System Administrator ...

Page 103: ...Press the Softkeys key By default all of the softkeys that display are configured as None 3 Press a None key A softkey configuration screen displays 4 In the Type field press the None key A screen displays with softkey keys 5 Press the Auto Call Distribution function key to apply to the softkey 6 In the Label field enter a label to apply to this softkey 7 In the Line field press the or to select a...

Page 104: ...ure to log into a phone queue from your IP phone Phone Model Status Logged In and Available Status Unavailable Logged Out 6739i Solid Red LED icon Blinking Red LED Blinking icon No LED icon IP Phone UI 1 Check with your Administrator to verify the queue linked to your ACD Key 2 Press the ACD Key on your IP phone The following screen displays ACD Softkey L1 John Smith 401 12 45pm Mon Jan 1 John Smi...

Page 105: ...ter your Password provided by your System Administrator and press the Log In Key Note Use the Backspace key to move back a space and delete a character if required Use the Cancel key to cancel the ACD login Your phone logs into the queue on the server The following screen displays Label of ACD queue is Support 12 45pm Mon Jan 1 Login Cancel ACD Support L1 John Smith 401 User ID Password Backspace ...

Page 106: ...ey using the IP Phone UI or the Aastra Web UI Configuring Directed Call Pickup DCP Softkey for Sylantro Servers Use the following procedure to configure Directed Call Pickup on the 6739i IP Phone 6 To allow your phone to be available in the queue press the Available key The following screen displays If your IP phone status is set to Available then the server begins to distribute phone calls from t...

Page 107: ...he to return to the idle screen Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Directed Call Pickup 4 In the Label field enter a label to apply to this Directed Call Pickup key 5 In the Value field specify the extension you want to intercept when you press this softkey For example 220...

Page 108: ...hesoftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen 10 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI Note A ring group must be configured on the Sylantro Server in order for a GCP softkey to function 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type ...

Page 109: ... to pick up the call Ifthe monitoredextensionreceivesmultipleincomingcallssimultaneously thephonedisplays alistof incoming calls 2 Select an extension in the list by pressing it 3 Press the Pickup Key for the extension you select The call is answered 1 If any of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives mu...

Page 110: ...U at Operations Softkeys and XML or Operations Expansion Module When configuring an XML softkey you must spec ify the URI of the service you are accessing in the Value field You can specify a label for the XML softkey in the Label field This label displays on your phone as the XML softkey You can add an XML service to your Services Menu using the Aastra Web UI You can specify the label for the ser...

Page 111: ...ious menu or press the to return to the idle screen Aastra Web UI Note A ring group must be configured on the Sylantro Server in order for a GCP softkey to function 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select XML 4 In the Label field enter a label to apply to this key 5 In the Value field enter ...

Page 112: ... the XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key 4 Click Save Settings IP Phone UI 1 Press the XML key on the 6739i phone A Custom Features screen displays or the title you ...

Page 113: ...e call is parked you can press the Pickup key followed by the applicable value to pickup the call Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI Users can make changes to customize the label of the park pick up keys using the Web UI 3 Press the service you want to access Message services display to the screen after selecting th...

Page 114: ...the Pickup function key to apply to the Pickup softkey 12 In the Label field enter a label for the Pickup softkey 13 Press Save tosavethesoftkey Thesoftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen 14 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 ...

Page 115: ...ng mode on your phone see Call Forward Account Based Configura tion on page 154 11 In the Label field enter a label for the Pickup key 12 Click Save Settings IP Phone UI 1 While on a live call press the Park softkey 2 Perform the following for your specific server For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the key to com p...

Page 116: ...ll to the last caller IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Softkeys key By default all of the softkeys that display are configured as None 3 Press a None key A softkey configuration screen displays 4 In the Type field press the None key A screen displays with softkey keys 5 Press the Call Forward function key to apply to the softkey 6 Press Save tosavethesoftkey T...

Page 117: ...A screen displays with softkey keys 5 Press the Last Call Return function key to apply to the Park softkey 6 In the Line field select the line for which to apply the Last Call Return softkey Valid values are 1 through 9 7 Press Save tosavethesoftkey Thesoftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen as LCR 8 Press the to return to the previous menu or press the to return to the idl...

Page 118: ...e number of the extension Configuring a BLF Xfer Softkey Use the following procedures to configure a BLF Xfer softkey on your phone IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Softkeys key By default all of the softkeys that display are configured as None 3 Press a None key A softkey configuration screen displays 4 In the Type field press the None key A screen displays w...

Page 119: ...uring a Speed Dial Xfer Softkey Use the following procedures to configure a Speed Dial Xfer softkey on your phone 6 In the Line field select the line for which you want to use the key functionality Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select an expansion module key 9 In the Type field...

Page 120: ...honeimmediatelyanddisplaysonyouridlescreen 10 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Speed Dial Xfer 4 In the Label field enter a label for the Speed Dial Xfer key 5 In the Value field enter the...

Page 121: ...ouridlescreen 10 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Speed Dial Conf 4 In the Label field enter a label for the Speed Dial Conf softkey 5 In the Value field enter the speed dial extension or ...

Page 122: ... on the phone to enter the Options List 2 Press the Softkeys key By default all of the softkeys that display are configured as None 3 Press a None key A softkey configuration screen displays 4 In the Type field press the None key A screen displays with softkey keys 5 Press the Phone Lock function key to apply to the softkey 6 Press Save tosavethesoftkey Thesoftkeyappliestoyourphoneimmediatelyanddi...

Page 123: ...eference For more information about the Intercom key see Using Intercom on page 135 IP Phone UI 1 Press the LOCK softkey The phone locks The message Phone is Locked displays on the screen The LED for the softkey AND the Message Waiting Lamp illuminate steady ON 1 Press the UNLOCK key The Unlock key has a steady ON LED A password prompt displays 2 Enter your user password and press ENTER Default is...

Page 124: ...es RTP streams on page 177 IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Softkeys key By default all of the softkeys that display are configured as None 3 Press a None key A softkey configuration screen displays 4 In the Type field press the None key A screen displays with softkey keys 5 Press the Intercom function key to apply to the softkey 6 In the Label field enter a l...

Page 125: ...path Basic Settings Preferences Group Paging RTP Settings For more information about setting this param eter see Group RTP Paging receives RTP streams on page 235 Expansion Module Keys 7 Select an expansion module key 8 In the Type field select Paging 9 In the Label field enter a label to apply to this key 10 In the Value field enter a multicast IP address es and a port number for the Paging key W...

Page 126: ...oming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state 1 On the IP Phone press the softkey or expansion module key you configured for Paging labeled as Group 1 in the following illustration The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows 2 Press the Drop key to end the multicast RTP session and return to the...

Page 127: ...e phone The empty function forces a blank entry on the softkey and disables configured softkeys IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Softkeys key 3 Press a key that has a configuration function A softkey configuration screen displays 4 In the Type field press the function key A screen displays with softkey keys 5 Press the None function key to apply to the softkey...

Page 128: ...the Empty function key to apply to the softkey 6 Press Save tosavethesoftkey Thesoftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen 7 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys 2 Select from Key 1 through Key 55 3 In the Type field select Empty 4 I...

Page 129: ...splays with softkey keys 5 Press the Empty or None function key to apply to the softkey 6 Press Save tosavethesoftkey Thesoftkeyappliestoyourphoneimmediatelyanddisplaysonyouridlescreen 7 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Softkeys Exapnsion Module Keys 2 Choose...

Page 130: ... reboot or startup Viewing the Status of Your Phone IP Phone UI IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Status key To view firmware information 3 Press the Firmware key The following information displays Firmware version Bootloader version To view network information 4 Press the Network key The following information displays IP Address MAC address LAN Port PC Port 5 ...

Page 131: ...dware Information Firmware Information SIP Account status Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter To find the IP address of your phone see Finding your phone s IP Address on page 19 2 In the Username Password window enter your username and password and click OK Note For a user the default user name is user and the passw...

Page 132: ...stered with the SIP proxy server Example SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example SIP Account Status Line SIP Account Status Backup Registrar Used 1 9057604603 anasipproxy aastra com 5060 Registered Yes where Account Number is 1 SIP Account is 9057604603 anasipproxy aastra com on port 5060 Status is Registered Backup registrar is used Yes Line...

Page 133: ...work parameters Reset your phone Factory Clean set your phone to factory defaults Settings Only reset only your local configuration settings to default settings The Advanced option is password protected and can only be accessed by your System Administrator Options List 12 45pm Mon Jan 1 Audio Softkeys Status Advanced Password Restart Display Set Time Language Bluetooth Lock Options Screen Advanced...

Page 134: ...nge the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Options L...

Page 135: ...board 7 Press the Re enter Password field 8 Re enterthenewuserpasswordinthetextboxandpressthe Enter keyonthekeyboard Amessage Password Changed displays on the screen 9 Press the to return to the previous menu or press the to return to the idle screen Aastra Web UI 1 Click on Operation User Password 2 In the Current Password field enter the current user password 3 In the New Password field enter th...

Page 136: ...r IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Restart key The following screen displays 3 Press the Yes key to restart the phone 4 When the prompt Are you sure you wish to restart the phone appears press the Yes key 5 If you do not wish to restart your phone press the No key Note Your phone is temporarily out of service during the restart and downloading process Aastra W...

Page 137: ...procedure to lock unlock an IP phone and prevent it from being used or configured Lock the Phone Unlock the Phone Note All of the methods above configure locking unlocking of the phone dynamically Once configured the feature takes affect immediately IP Phone UI 1 Press on the phone to enter the Options List 2 Press Lock The prompt Lock the phone displays 3 Press Yes to lock the phone The phone loc...

Page 138: ...m being used or configured Aastra Web UI 1 Click on Operation Phone Lock Lock the Phone 2 In the Lock the Phone field click Lock The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked ...

Page 139: ...l To send the call immediately you can press the Dial Key if the handset is offhook or the key immediately after dialing the number The phone sends the call without delay When your party picks up a timer appears on your display that records the length of your call If you are unable to make calls within certain area codes check with your System Administrator for any toll restrictions placed on your...

Page 140: ...pts headsets through the modular RJ22 jack on the back of the phone You can adjust the volume of your headset if desired You can also make and receive calls using your headset Reference For more information about setting a headset device mode and adjusting the headset volume see Audio on page 55 To make and receive calls using a headset IP Phone UI Note Contact your telephone equipment retailer or...

Page 141: ...speaker 4 To cancel the intercom call press 5 When you are finished speaking hang up the phone by placing the handset back on hook by pressing the Key or by pressing the line call appearance key for the active call When you hang up the remote phone also hangs up Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone fo...

Page 142: ...a conference For muted calls the handsfree LED flashes and the Mute key LED is ON To mute a call IP Phone UI You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect...

Page 143: ...key for the incoming call Press the key Press for handsfree speakerphone or headset operation Lift the handset for handset operation If the phone is already connected to a call pressing the line call appearance key for the new incoming call auto matically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance key for that call If you do no...

Page 144: ...ng and let the incoming call go directly to voicemail Pressing the key Press the Key without picking up the handset If all of the available lines on your phone are busy any additional incoming calls go directly to voicemail Your phone screen displays a voicemail icon along with the number of waiting messages if you have unheard messages example x4 Reject L1 John Smith 401 12 45pm Mon Jan 1 Home DN...

Page 145: ...all you can press the key or the key To place a call in conference you can press the key or the key Each of these methods is described in the following paragraphs IP Phone UI 1 Connect to an active call if not already connected 2 Press the Hold key on the phone or the key on the screen The line call appearance LED begins to flash slowly and the Message Waiting Indicator MWI flashes quickly The scr...

Page 146: ...ately after you have entered the number The call goes directly to the extension or outside line you transferred to Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete...

Page 147: ...s dropped An audible busy signal is also heard on the phone IP Phone UI Press the Key or the during the ringing of an incoming call Press the Key or the after answering the incoming call and speaking with the caller 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Key or the You should hear a dial tone as a second line opens up 3 Press a line call...

Page 148: ... a transfer key a disconnected screen displays a Call Transferred message displays on the screen for 5 seconds When 5 second times out with active calls phone s disconnected and Call Transferred screen no longer display with no active calls phone plays busy tone phone displays Call Terminated message Note This indication of transferred calls feature does not affect parked calls on the phone or the...

Page 149: ...ult method of conferencing on the 6739i Using Local Conferencing Use the following procedure to create a conference call using local conferencing Note Your System Administrator can set your Conference key to speed dial a specific number Contact your System Admin istrator for more information IP Phone UI 1 When you begin a conference you are the first party in the conference Party 1 Pickup the hand...

Page 150: ...ty from the conference press the Key or the once more Note You can view the numbers and names if available of the parties in the conference call on the screen When a name is displayed pressing Cancel drops the displayed party from the call IP Phone UI 1 Begin with active calls on two different lines for example Line 1 and Line 2 have active calls 2 Press the Key or the 3 Press the Lines touchscree...

Page 151: ...youcanconsultwiththembeforeaddingthemtotheConference 7 Press the Key or the again to add Party 3 to Conference 1 Party 1 which is yourself Party 2 and Party 3 are all connected to Conference 1 8 Press an available Line Key or answer an incoming call on an available line If calling out call Party 4 9 WaitforParty4toanswer WhenParty4answers youcanconsultwiththembeforeaddingthemtotheconference 10 Pre...

Page 152: ... whichisyourself Party2 andParty3onConference2 You now have two active conferences on two different lines Note When you are connected to multiple conference calls and you put a conference on hold the conference may be on hold for a limited period of time before it is disconnected Contact your System Administrator for more infor mation If any party in a conference hangs up including the party that ...

Page 153: ...nnect or reconnect to the call if not already connected for example if your caller is on hold Press or a line call appearance key of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call Note The Caller ID of the dropped Host still displays on the remaining parties phones IP Phone UI While in a 3 way conference press the Key or...

Page 154: ... Not Disturb DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls When DND is enabled with call forwarding CFWD any incoming calls can be call forwarded to voicemail or another number See Call Forward Account Based Configuration on page 154 for more information about call forwarding to other numbers The following table provides the locations for enabling ...

Page 155: ...owing table describes the key and Message Waiting Indicator MWI LEDs when you enable DND on the IP Phone Configuring DND The following describes configuring DND on your phone To configure a DND key see the section Do not Disturb DND Softkey on page 91 Key LED Behaviour for All Modes MWI LED Behaviour for All Modes DND key LED RED if current account in focus has DND ON DND key LED OFF when current ...

Page 156: ...ts DND ON for all accounts on the phone DND key toggles all accounts on the phone to ON or OFF custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND ON for all accounts or turn DND OFF for all accounts Notes 1 If there is only one account configured on the phone then the mode setting i...

Page 157: ...first account allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screenname1 is configured on Line 1 Screenname2 is configured on Line 2 and Screenname3 is configured on Line 3 Only your Administrator can create accounts for your phone Contact...

Page 158: ...unts and select an account to apply DND 4 Press On to turn DND ON for the account Press Off to turn DND OFF for the current account 5 Press the to return to the previous menu or press the to return to the idle screen Note You can also enable disable DND for a specific account by pressing the applicable Line key for the account and then pressing the DND softkey to toggle DND ON and OFF DND Account ...

Page 159: ...rvices Key 2 Press the DND key The following screen displays 3 Press On to turn DND ON for all accounts Press Off to turn DND OFF for all accounts 4 Press the to return to the previous menu or press the to return to the idle screen Note Press the DND softkey to toggle DND ON and OFF for all accounts on the phone DND Global 12 45pm Mon Jan 1 On DND Off DND in Phone Mode ...

Page 160: ...ey see Call Forward Softkey on page 109 The available Call Forward modes you can set are Account default The account mode allows you to configure CFWD on a per account basis Pressing a configured CFWD key applies to the account in focus Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone appl...

Page 161: ...nt phone numbers for Busy All and NoAnswer and then turn them on off individually The following table describes the key and Message Waiting Indicator MWI LEDs when you enable CFWD on the IP Phone Configuring CFWD Mode Using the Aastra Web UI Use the following procedure to configure the CFWD mode using the Aastra Web UI Key LED Behaviour for All Modes MWI LED Behaviour for All Modes CFWD key LED RE...

Page 162: ...account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific mode All Busy and or No Answer for each account independently or all accounts You can set all the accounts ON or OFF Using the IP Phone UI you can also press the Copy to all modes key to copy a phone number to other phone num...

Page 163: ... applicable You can enter different phone number for each enabled state If you selected Custom mode you can enable disable each account or all accounts as applicable You can enter different phone numbers for each enabled state If you selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account 1 on the phone In the Aastra Web UI only Account 1 is ena...

Page 164: ... you want to enable ALL BUSY and or NO ANSWER Selecting the ALL parameter call forwards all calls to another number regardless of the state of your phone 5 Press the On key to turn the CFWD parameter ON or the Off key to turn the CFWD parameter OFF 6 Press the Phone Number field A pop up keyboard displays 7 Using the keyboard enter the phone number that your phone will call forward to and press En...

Page 165: ...fields 9 For the NO ANSWER parameter in the No Rings field select the number of rings you want your phone to perform before call forwarding a call 10 Press the to return to the previous menu or press the to return to the idle screen Note If All AND Busy AND NoAns are all enabled and if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns Copy to all modes...

Page 166: ...sing the keyboard enter the phone number that your phone will call forward to and press Enter 6 If you enter a phone number for the ALL parameter you can press the to automatically copy the same phone number to the BUSY and NO ANSWER phone number fields 7 For the NO ANSWER parameter in the No Rings field select the number of rings you want your phone to perform before call forwarding a call 8 Pres...

Page 167: ...ameter you want to enable ALL BUSY and or NO ANSWER Selecting the ALL parameter call forwards all calls to another number regardless of the state of your phone 5 Press the On key to turn the CFWD parameter ON or the Off key to turn the CFWD parameter OFF 6 Press the Phone Number field A pop up keyboard displays 7 Using the keyboard enter the phone number that your phone will call forward to and pr...

Page 168: ...d select the number of rings you want your phone to perform before call forwarding a call 10 Press the to return to the previous menu 11 To configure CFWD for additional accounts repeat steps 2 through 9 12 Press the to return to the previous menu or press the to return to the idle screen Note If All AND Busy AND NoAns are all enabled and if the account has DND enabled the CFWD All settings take p...

Page 169: ...and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the number New Calls indicator clears IP Phone UI 1 Press the Key on the phone 2 Scroll through the items in the Callers List using the and keys A RED exclamation point displays next to the entries that were missed calls 3 To clear a missed call press the m...

Page 170: ... at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail Note The Message Waiting Indicator can be set on a per line basis For more information see Message Waiting Indicator on page 174 Note The Voicemail list does not display the voicemail acces...

Page 171: ...and the user is on a call any further incoming calls receive busy unless Call For ward Busy or Call Forward No Answer and Busy is configured on the phone for information on Call Forward Account Based Configuration see page 154 It then forwards the call according to the rule configured If Call Waiting is disabled the phone can transfer the currently active call or accept transferred calls if there ...

Page 172: ...nds for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period A value of 0 is the default and plays the call waiting tone only once on the active call When the incoming caller hangs up the call waiting tone stops on the existing active call You can enable or disable this feature in the Aastra Web UI Note Play Call Waiting Tone is enabled ...

Page 173: ...l Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds When enabled the call waiting tone plays at regular intervals for the amount of time set for this parameter For example ifsetto 30 thecallwaitingtoneplaysevery30seconds Whensetto 0 thecallwaitingtoneisaudible only once on the active...

Page 174: ...ge waiting on the IP phone Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone Note Stuttered Dial Tone is enabled by default Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings ...

Page 175: ...nistrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Use the following procedure to configure XML beep support on the IP phone Note XML Beep Support is enabled by ...

Page 176: ...tive call hangs up and there is still a call on hold Your can enable or disable this feature using the Call Hold Reminder During Active Calls in the Aastra Web UI Configuring Call Hold Reminder During Active Calls Use the following procedure to configure Call Hold Reminder During Active Calls on the IP phone Note Call Hold Reminder During Active Calls is disabled by default Aastra Web UI 1 Click o...

Page 177: ...ally for the single call on hold When disabled no reminder ring splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hold Reminder Use the following procedure to configure Call Hold Reminder on the IP phone Note Call Hold Reminder is disabled by default Aastra Web UI 1 Click on Basic Settings Preferences General 2 The...

Page 178: ...ng calls the phone switches back immediately after the call ends transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers blf The phone switches back immediately after the call ends park The phone switches back immediately after the call ends voicemail...

Page 179: ...s to after incoming or outgoing calls end on the phone Default is 1 Valid values are None disables the preferred line focus feature 1 to 9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the p...

Page 180: ...e phone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone Note Message Waiting Indicator Line parameter is set to ALL lines by default Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Message Waiting...

Page 181: ...by default Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you ...

Page 182: ...led the phone rejects the incoming intercom call and sends a busy signal to the caller 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incomi...

Page 183: ...parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incom ing calls in this case is also based on the setting for the Allow...

Page 184: ...rties in a bridge or one to one call hear an audible beep when another party has joined the call If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disable this...

Page 185: ...een Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small circle None Seized N A N A Sold Circle Solid Red Progressing outgoing call Empty circle Solid Red Sold Circle Solid Red Alerting incoming call Empty blinking circle Flashing Red N...

Page 186: ...e incremented in the missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administrator For this feature to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server Your Administrator configures the serve...

Page 187: ...for more information Centralized Conferencing The 6739i supports centralized conferencing for Sylantro and Broadsoft servers This feature provides centralized confer encing on the SIP server versus localized on the phone Your System Administrator must enable this feature on your phone before you can use centralized conferencing Centralized Conferencing allows you to perform the following Conferenc...

Page 188: ... screen Pressing the Ignore softkey ignores the incoming call without disturbing the current XML application Contact your Sys tem Administrator for more information XML Softkey for Special Characters in XML Applications When using XML applications that require you to enter information such as Email addresses that require special symbols for example the symbol your System Administrator can create a...

Page 189: ... to allow it to be locally played Allows you to abort the audio streaming by pressing the Key on the phone Supports the HTTP file download protocol Supports the aLaw and uLaw codecs Plays the WAV file only if the phone is idle WAV audio file starts only when 4 seconds of the audio data or the complete file has been accumulated Follows the standard phone behaviour of speaker head set hand set IP Ph...

Page 190: ...ations and Off Hook Interaction If enabled by your Administrator the 6739i can be prevented from going into the off hook dialing state when the handset is off hook and the call ends This feature is disabled by default and must be enabled by your Administrator The disabled behaviour is as follows You are in a call using the handset and the phone displays an XML application The far end terminates th...

Page 191: ...CMS If enabled by an Administrator the 6739i has authentication support when using HTTP or HTTPS as download protocols as per RFC 2617 When a phone is connected to a Broadsoft Server using the CMS tool a LOGIN key displays Pressing the LOGIN key displays a login screen with Username and Password Username can be up to 40 characters and Password can be up to 20 characters A System Administrator can ...

Page 192: ...for diverting the call The screen scrolls between Screen 1 and Screen 2 5 Roger s phone accepts the call and displays the name and number of the phone the incoming call Tim and the name or number of the original destination Mark The screens scroll between Screen 1 and Screen 2 Login Screen Username Password Screen L1 John Smith 401 12 45pm Mon Jan 1 John Smith 401 Log In L1 John Smith 401 12 45pm ...

Page 193: ...one does not display call destination information your System Administrator may have disabled this feature Contact your System Administrator for more information Note When both call diversion and call destination are enabled the information displays to the phone s screens in the fol lowing order Screen 1 Caller info Screen 2 Call destination Screen 3 Call diversion Call Destination Information L1 ...

Page 194: ...s displays disconnected screen plays busy tone displays Call Terminated message on the screen for 5 seconds When 5 second times out the busy tone stops the disconnected screen disappears 2 or more lines active and a line NOT in focus is disconnected by the far end no busy tone plays no disconnected screen displays no Call Terminated message displays An incoming call comes in on the line in focus t...

Page 195: ...dure describes how to handle the disconnected screens on your phone For all phones IP Phone UI Press the Goodbye key The busy tone stops and the disconnected screen no longer displays or Select any Line key The busy tone stops and the disconnected screen no longer displays A dial screen displays ...

Page 196: ...5i also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The M675i has 20 keys available on each page totalling 60 softkeys Each key provides an LED for indicating call status The M675i provides an LCD for displaying key labels Reference For more information about using the M675i with your phone see Using the Expansion Modules on page ...

Page 197: ...nsion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable Lock Phone BLF Key Office speeddial Softkeys ...

Page 198: ...To use the M675i press the function key for the page you want to display to the LCD page 1 page2 or page 3 and press the applicable softkey Reference For more information about installing M670i and M675i modules on your phone see the Aastra 6739i SIP IP Phone Installation Guide Note Your System Administrator can customize the headings on each M675i Expansion Module screen Contact your System Admin...

Page 199: ...tion Guide provided with your phone Why doesn t my phone ring DO NOT USE Paragraph seperator Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume key when the phone is on hook and idle For more information refer to the Adjusting Volume section in the Aastra 6739i Installation Guide provided with your phone Why is the light not...

Page 200: ... encrypted configuration files are enabled but the decryption proc ess has failed Report this error to your System Administrator How do I restart the IP phone You may want to restart your phone to check for updates on the server or to apply specific settings to your phone that need a reboot You may also need to restart your phone if you have been asked to do so by your System Administrator or shou...

Page 201: ...onsequential damages including but not limited to loss dam age or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or househ...

Page 202: ...asmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR Ei...

Page 203: ...CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port au Prince HU Budapest HKS CST CET EST ...

Page 204: ... NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS RO Bucharest RU Kaliningrad RU Moscow RU Samara RU Yekaterinburg RU Omsk RU Novosibirsk RU Krasnoyarsk RU Irkutsk RU Yakutsk RU Vladivostok RU Sakhalin RU Magadan RU Kamchatka RU Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm ...

Page 205: ... A 4 41 001317 05 REV00 03 2011 UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code ...

Page 206: ...y 24 29 callers list key customizable 181 calls ending 147 receiving 137 transferring 140 CFWD Account Mode 158 CFWD Custom Mode 161 CFWD Phone Mode 160 Conference key 24 46 conferencing calls 143 centralized 181 ending 147 transfer remaining parties 147 Contrast setting brightness 62 setting brightness level 61 D Date setting format for 64 DCP key 100 dial tones stuttered 168 dialing a number 133...

Page 207: ...sing and clearing 163 overview 163 multiple line call appearances 27 Mute key 25 N navigation keys 18 network disconnected 7 network status 124 no service 193 None key 121 O on hold calls 139 Options Advanced 127 Audio 55 Bluetooth 76 Display 61 language 68 Password 128 Restart 130 Set Time 63 Softkeys 82 Status 124 Options key 24 52 P Paging key 118 paging softkeys for 119 Park and Pickup keys 10...

Page 208: ...59 setting tone set 59 transfer calls consultative 140 Transfer key 24 46 transferr calls blind 140 indication of 141 troubleshooting solutions 193 changing user password 194 display blank 193 finding IP address 193 handset not working 193 no dial tone 193 no ring 193 no speakerphone 193 phone displays Bad Encrypted Config 194 phone displays No Service 193 restarting the phone 194 using services 1...

Page 209: ...and or unlawful use While every effort has been made to ensure accuracy Aastra Telecom Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2011 Aastra Technologies Limited www aastra com ...

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