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Appendix A: Troubleshooting
Common Problems and Solutions
EtherFast 10/100 LAN Card
•
Now make sure that you are using the same protocol(s) and workgroup name on the 95 and 98
computers. To do this, click
Start
,
Settings
,
Control Panel
on two computers running different Windows
operating systems. Click on the
Network
icon, choose the
Configuration
tab, then click on the
Identification
tab for Workgroup name. Compare the protocols on both computers and make sure that
they are the same. If any protocols are missing, refer to the Appendix F: Manually Installing Network
Components in Windows 95, 98, and Millennium to install any needed protocol(s).
•
If all computers are using the same protocol(s) and Workgroup name, and Windows 95 computers can't
see Windows 98 computers, enable NetBIOS on all the computers using Windows 95 and 98. Follow these
instructions:
1. The IPX/SPX-compatible protocol should be installed on all Windows computers (see Appendix F:
Manually Installing Network Components in Windows 95, 98, and Millennium if you need to add this
protocol). Bring up the properties of the IPX/SPX-compatible protocol by clicking on
Start
,
Settings
,
Control Panel
, then double-click the
Network
icon. Choose the
Configuration
tab and highlight
IPX/
SPX-compatible Protocol
. Click on
Properties
. Now, to install NetBIOS, click on the
NetBIOS
tab.
Put a check next to
I want to enable NetBIOS over IPX/SPX
. Click
OK
, then
OK
again. Windows will
copy the appropriate files to your computer. When asked to restart your PC, remove any disks and
click
OK
. Be sure to do this on all of your computers that are having trouble seeing your entire
network.
11. The workgroup, protocols, cabling and driver are all working properly, but the PC uses an AMD
processor and it can only see itself in Network Neighborhood.
•
In some instances with PCs using AMD processors, the IRQ assigned to the Card by the BIOS (as it gets
listed on the boot up screens of most PCs) doesn't correspond to the IRQ assigned by Windows. This can
be fixed by disabling the IRQ holder for PCI Steering in the Windows Device Manager. Refer to your PC's
documentation for instructions or you can follow the suggested instructions below. Keep in mind that this
procedure will vary depending on your computer’s configuration.
•
Click on
Start
,
Settings
,
Control Panel
, then double click the
System
icon. Click on the
Device Manager
tab. Open
System Devices
, then open
PCI Bus
.
•
Click on the
IRQ Steering
tab. Remove the check from Use IRQ Holder and click
OK
. Windows will ask
you to restart the PC (if it doesn’t ask you, then reboot the PC manually).
•
After the computer boots up, Windows will try to re-detect the PCI Steering. Continue rebooting the PC
until Windows stops detecting new hardware and settings for PCI Steering. This normally takes a total of
four reboots.
12. While installing the Driver, an error message states that Setup cannot find OEMSETUP.INF or
OEMSETNT.INF.
•
Make sure that the installation disk is in your computer’s CD-ROM drive, and click the
OK
button.
•
Enter the correct path name as shown in the section of this user guide, detailing installation for the
Operating System you are using.
