36
Appendix A: Troubleshooting
Common Problems and Solutions
EtherFast 10/100 LAN Card
5. On the Access Control Tab, User Level Access is selected, but Shared Level Access is grayed out and
not accessible.
•
You previously had your primary network logon set to Client for NetWare Networks. On the Configuration
tab of the Network Properties window, ensure that your primary network logon is set to Client for
Microsoft Networks.
•
Your personal web server PC or Microsoft Front Page may require you to choose a user level for security
reasons.
6. In Network Neighborhood, you can only see yourself and no other computers on the network.
•
Make sure that the cables are connected correctly. Make sure you are getting Link or Activity lights on
both the EtherFast® 10/100 LAN Card and your hub. Try changing to a new cable that you know is
working.
•
Your workgroup name may be different from other computers on your network. Make sure each PC on the
network is using the same workgroup name and protocol.
•
Try using the Find Computer function.
7. In Network Neighborhood, you can see all other computers on the network but not yourself, and all
other computers can see each other and not your computer.
•
You may have not have enabled File and Printer Sharing. To do so, go to the Network Component
Configuration sections in the chapters on Windows 95 and 98.
•
The Card might not be setup properly. Try reinstalling the Card’s drivers. To clean your system of the old
installation, go to the Appendix D: Starting Over in Windows 95, 98 or 2000 and then re-install.
8. “Network Neighborhood” or “Entire Network” is Empty.
•
For “Network Neighborhood”, verify that your Microsoft Client is installed. See the Windows 95 or 98
setup instructions in this guide for directions. Verify that you have logged in correctly. Refresh the screen
by pressing F5 several times.
•
For “Entire Network”, verify that your Microsoft Client is installed. See the Windows ME setup instructions
in this guide for directions. Verify that you have logged in correctly. Refresh the screen by pressing F5
several times.
9. You receive DHCP Errors in Windows.
•
If you are connecting to a DHCP server, check your cabling and connection. If you require TCP/IP to be
configured, check with your network administrator or your Windows documentation for proper settings.
•
If you don’t have a DHCP server on your network and your network setup doesn’t require TCP/IP, you may
remove the TCP/IP component from Windows’ networking. To do this, click on
Start
,
Settings
,
Control
Pane
l, then double-click on
Network
. Click once on the component entry with the words
TCP/IP
and
Linksys
or
TCP/IP
on its own, then click on the
Remove
button. Click
OK
when finished and restart your
PC. If the problem persists, try running the diagnostics.
10. In Network Neighborhood you can only see computers running the same operating system as your
computer (i.e., your PC is running Windows 95 and it can only see other Windows 95 computers and
not any computer running Windows 98).
•
Choose
Start
,
Find
,
Computer
and type the name of the computer in the window that comes up and click
Find Now
.
