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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Administration Problems
CRS Supervisor web page cannot be viewed from CRS Server
Symptom
The Cisco CRS Supervisor web page cannot be viewed from the Cisco CRS Server.
Error Message
None.
Possible Cause
If the Cisco CRS Supervisor is running on a computer with the language set to Simplified
Chinese, you cannot view the Cisco CRS Supervisor web page from the Cisco CRS Server.
Recommended Action
Use a client computer to view the Cisco CRS Supervisor web page.
Database table fields used by wallboard store data in milliseconds
Symptom
Some database table fields used by a wallboard store data in milliseconds instead of in
HH:MM:SS.
Error Message
None.
Possible Cause
The avgTalkDuration, avgWaitDuration, longestTalkDuration, longestWaitDuration, and
oldestContact database table fields in the RtCSQsSummary and the RtICDStatistics database tables
store date in milliseconds.
If you want to include information described by these fields on your wallboard, use the following fields,
which store the same information but use the HH:MM:SS format:
•
Instead of avgTalkDuration, use convAvgTalkDuration.
•
Instead of avgWaitDuration, use convAvgWaitDuration.
•
Instead of longestTalkDuration, use convLongestTalkDuration.
•
Instead of longestWaitDuration, use convLongestWaitDuration.
•
Instead of oldestContact, use convOldestContact.
Management pages display error message when selected
Symptom
The Prompt Management, Grammar Management, or Document Management pages show an
error message when selected.
Error Message
com.cisco.file.FileException: Unable to list files; Repository Data Store not initialized
Possible Cause
This error occurs when there is no master selected for the Repository Datastore
component. This can happen due to one of the following reasons:
•
Repository Datastore component is not activated at all in the cluster.
•
Repository Datastore component activated node is not up or SQL Services are not running on this
node.
•
In the case of high availability, the Repository Datastore component is activated, but the Publisher
activation has not yet completed from the Datacontrol Center page of CRS Administration.
Recommended Action
To resolve the problem, do one of the following:
Summary of Contents for Cisco Unified Queue Manager
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