38-30
Catalyst 2975 Switch Software Configuration Guide
OL-19720-02
Chapter 38 Troubleshooting
Troubleshooting Tables
Troubleshooting Stackwise
Table 38-5
Switch Stack Troubleshooting Scenarios
Symptom/problem
How to Verify Problem
Possible Cause/Solution
General troubleshooting of
switch stack issues
Review this document.
Troubleshooting Switch Stacks
document for problem solutions and tutorial
information.
Switch cannot join stack
Enter the
show switch
privileged EXEC
command.
Incompatible Cisco IOS versions between
stack members and new switch (see
Incompatible Cisco IOS Versions and
Switch-Stack Protocol Versions
Enter the
show version
user EXEC
command.
Incompatible license levels in a Catalyst
3750-E switch (see
Enter the
show platform stack-manager
all
command.
Incompatible Cisco IOS version numbers
between stack members and new switch (see
Fixing Incompatible Cisco IOS Versions and
Switch-Stack Protocol Versions
Look carefully at the cables and
connections.
Unreliable StackWise cable or incomplete
connection (see
StackWise Interfaces and Cables
)
Enter the
show sdm prefer
command.
Configuration mismatch (that is, SDM
templates) if switch was used for other
applications before you added it to the stack.
Incompatible IOS version between stack
members and new switch (see
).
StackWise port frequently or
rapidly changing up/down states
(flapping)
Error messages report stack link
problems. Possible traffic disruption.
Unreliable StackWise cable connection or
interface (see
).
Switch member port not coming
up
Enter the
show switch detail
privileged
EXEC command.
Unreliable StackWise cable connection or
interface (see
).
Reduced stack ring bandwidth,
or slow throughput between
switch ports or between switches
in the stack.
Enter the
show switch stack-ring speed
user EXEC command.
Bad connection between StackWise cable
connection and switch chassis connector (see
Fixing Problems with StackWise Interfaces
and Cables
Enter the
show switch detail
user EXEC
command to see which stack cable or
connection is causing the problem.
Defective or missing StackWise cable (see
Fixing Problems with StackWise Interfaces
and Cables
•
Check the retainer screws on the
StackWise cable connectors.
•
Enter the
show switch
privileged
EXEC command to see whether new
switch shows as Ready, Progressing,
or Provisioned.
•
Loose retainer screws or overly tightened
retainer screws (see
•
Check status of stack members (see
Verifying StackWise Cable Connections
).