Cincinnati Bell CBQ2 MINERVA, User Manual

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is simply used to carry out a particular command or request you make using your remote
control or set-top box. This may include information required to change your television
channel, review listings in an electronic program guide, and pause or fast-forward
through certain On Demand programs, among other information. It may also include
other information such as the specific service features you use and the time spent using
them. However, in order to carry out a request to watch a pay-per-view program or Video
On Demand, for example, the CBET’s system may collect certain personally identifiable
information, such as your account information, in addition to the product or service
purchased, so that you may be properly billed for the program or service.
How does CBET use personally identifiable information?
CBET collects, maintains, and uses personally identifiable information as permitted by the
Cable Act and other applicable laws. Generally, we use this information to conduct business
activities related to providing cable and other services to you and to help us detect theft
of service. More specifically, we use personally identifiable information for the following
business purposes:
ፘ To ensure that you are receiving the services you ordered
ፘ To allow us to properly maintain those services and to make improvements or upgrades
when necessary
ፘ To confirm that you are being properly billed
ፘ To provide you with technical support and for system maintenance
ፘ To inform you of new products or services that may be of interest to you
ፘ To allow us to understand the use of, and identify improvements to, our services
ፘ To prevent fraud, including the unauthorized use of our service or violations of applicable
policies and terms of service
ፘ To ensure our own compliance with the law
Additionally, we may use or disclose personally identifiable information about you without
your consent to protect our customers, employees, or property, in emergency situations, to
enforce our rights under our terms of service and policies, in court or elsewhere, and as
permitted by law.
Overview
This Welcome Guide includes a version of Cincinnati Bell’s “Fioptics TV – Cable Television
Terms and Conditions”. These terms are subject to change. You may cancel your service at
any time if you do not agree to any change. By continuing to use the service after a change
is in effect, you accept the change and agree to abide by it. If we make a material change
to the Terms and Conditions we will take reasonable steps to notify you. The most recent
version of the Fioptics TV – Cable Television Terms and Conditions will always be posted at:
http://www.cincinnatibell.com/customer_support/policies/
Fioptics Cable Television – Terms and Conditions of
Service
Revised 05.01.2015
Cincinnati Bell Extended Territories LLC (“ CBET ” or “ Cincinnati Bell ”) operates a cable
television system that provides “ Subscribers ” (also, “ Customers ,” “ you ” or “ your ”) with
cable television programing services under the trade names “Fioptics” and “Zoomtown”
(collectively, the “ Service ”, “ TV ”, “ Cable TV ”, or “ CATV ”).
The Service is provided to you by Cincinnati Bell, subject to your compliance with the terms
and conditions set forth in these Fioptics TV – Terms and Conditions of Service (the “
Terms
and Conditions ”). Any terms or conditions included on any Work Order, Services Agreement,
point-of-sale purchase receipt, E-SIGN recording of a non-written contract, Promotional
Offer, Acceptable Use Policy, or Privacy Policy are incorporated into and made a part of these
Terms and Conditions, which collectively form the Agreement between you and Cincinnati
Bell (the “ Agreement ”). By accessing and using the Service, you represent and agree that
you have read, understand, and consent to be bound by the Terms and Conditions of the
Agreement. If you do not consent to be bound by the Terms and Conditions of the Agreement
you must not use the Service or register as a subscriber of the Service, and must promptly
call the ZoomTown Help Desk at (513) 397-HELP (513-397-4357) or the Fioptics Help Desk
at (513) 565-9890 to cancel the Service.
Cincinnati Bell may revise the Agreement at any time by posting a revised version on
Cincinnati Bell’s website, specifically on the http://www.cincinnatibell.com/tv/packages/
webpage with title “Fioptics/Zoomtown Cable Television – Terms and Conditions of Service”,
or by notifying you by email, conventional mail, telephone, or on your Cincinnati Bell monthly
bill. You are responsible for periodic review of the Agreement and must be aware of any
such revisions. The modified terms will become effective three (3) days after posting to
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