How long does Cincinnati Bell maintain personally identifiable information?
CBET maintains personally identifiable information about you in our regular business
records while you are a subscriber to Cincinnati Bell’s cable or other services. We may
also maintain this information for a period of time after you are no longer a subscriber
as necessary for business, legal, or tax purposes. We will destroy the information if we
have no pending requests, orders, or court orders for access to this personally identifiable
information, after we determine that it is no longer necessary for the purposes for which it
was collected.
II. CUSTOMER CHOICE AND ACCESS
Where and when can I see my personally identifiable information?
If you would like to see your personally identifiable information, please send us a written
request to the correspondence address listed in the “Contact Us” section of your bill. We
will be glad to arrange a convenient time and location during regular business hours for you
to see the information upon furnishing proper identification. You will only be permitted to
examine records that contain personally identifiable information about you and no one else.
If you believe any of your personally identifiable information is inaccurate, we will work with
you and if we determine the information is inaccurate, we will make appropriate corrections.
Cincinnati Bell reserves the right to charge you for the cost of providing copies of any
documents that you request.
What can I do if I think my privacy rights have been violated?
If you believe that your privacy rights have been violated, please contact us immediately.
We will take immediate steps to address your concerns. You may enforce the limitations
imposed on us by the Cable Act through a civil lawsuit seeking damages, attorney’s fees,
and litigation costs. Other rights and remedies may be available to you under federal or
other applicable laws as well.
Does this notice apply to Cincinnati Bell’s Internet service or voice service?
If you are a subscriber to Cincinnati Bell’s ZoomTown Internet service, a description of our
privacy practices may be found at: http://www.cincinnatibell.com/customer_support/
policies/zoomtown/
If you are a subscriber to Cincinnati Bell’s voice service, our privacy practices are described
in Cincinnati Bell’s CPNI Policy for telecommunications service, available at: http://www.
cincinnatibell.com/customer_support/welcome/ . Cincinnati Bell’s Do Not Call Policy can be
found at http://www.cincinnatibell.com/customer_support/policies/do_not_call_policy/
Will Cincinnati Bell notify me if it changes this notice?
Cincinnati Bell will provide you with a copy of our subscriber privacy notice on an annual
basis. We may modify this notice at any time with prospective effect only. We will notify you
of any material changes through written, electronic, or other means as permitted by law. You
may cancel your service at any time if you do not agree to any change. By continuing to use
the service after a change is in effect, you accept the change and agree to abide by it.
Separate Website Privacy Policy.
This notice does not apply to your use of any Cincinnati Bell website. You should review the
privacy policy applicable to each site.
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