DISCLAIMER REGARDING PROGRAMMING CONTENT OR CHANGES
The Subscriber shall not hold Cincinnati Bell responsible nor liable for programming content,
nor for any changes, additions, or deletions in its programming or time schedule associated
therewith. Cincinnati Bell shall give Subscriber at least thirty (30) days advance, written
notice before removing a channel from the programming lineup except if such removal is
caused by circumstances beyond Cincinnati Bell’s control.
SCOPE
A copy of the rates, rules and regulations under which CATV service will be supplied is open
to inspection by the general public at the office of Cincinnati Bell. A hard copy of Cincinnati
Bell’s rules and regulations and applicable rate schedule shall be furnished to each
Subscriber without charge, upon request.
INTERRUPTION OR DISCONTINUANCE OF SERVICE DUE TO USE OF NON-CINCINNATI
BELL FACILITIES
In order to provide service, Cincinnati Bell shall occasionally make use of poles owned in
whole or in part by other utilities, both power and telephone, the continued use of which is
in no way guaranteed. In the event the continued use of such poles is denied for any reason,
Cincinnati Bell will make every reasonable effort to provide service over alternative routes
and facilities. The Subscriber agrees that he will make no claims or undertake any action
against any utility, including Cincinnati Bell, if the service provided to the Subscriber is
interrupted or discontinued for this reason.
LOCATION OF OVERHEAD FACILITIES
Unusual circumstances to the contrary, Cincinnati Bell’s overhead CATV service drop to the
Subscriber premises shall be located as closely to the point of electrical service attachment
as is safe and practicable.
OUTAGES & INTERRUPTIONS
Cincinnati Bell will restore CATV service to its Subscribers within seventy-two (72) hours
after a Subscriber reports a service interruption or other problem when such problem is
found to be the fault of Cincinnati Bell’s system and/or equipment, provided the cause is
not a natural disaster. If the service interruption is caused by Cincinnati Bell and lasts for
more than four (4) hours in a given twenty-four (24) hour period, Cincinnati Bell will give the
Subscriber a credit for each day that the Subscriber is without service.
In the event Cincinnati Bell dispatches any of its personnel to investigate any Subscriber
complaint or outage, and the problem is determined to be caused by the Subscriber’s
television receiver or other Subscriber-owned facilities or equipment, the Subscriber may be
charged the cost of time and transportation, but in no event shall said charge be less than
$14.95.
REPRODUCTION OF PROGRAMMING
The Subscriber shall not record or tape any of the programming provided by Cincinnati Bell,
nor shall the Subscriber allow any other person to do so, except for the personal use of the
Subscriber. Subscriber agrees that the programs and other services provided by Cincinnati
Bell will be utilized solely for Subscriber’s personal, non-commercial use and will not be
duplicated except in compliance with applicable law.
RESOLUTION OF DISPUTES – BINDING ARBITRATION
Please read this section carefully. It affects rights that you may otherwise have. It provides
for resolution of most disputes through arbitration instead of court trials and class actions.
Arbitration is final and binding and subject to only very limited review by a court. This
arbitration clause shall survive termination of this agreement.
i. Binding Arbitration
This provision is intended to be interpreted broadly to encompass all disputes or claims
arising out of our relationship. Any dispute or claim, including those against any of our
subsidiary, parent, or affiliate companies, arising out of or relating to this Agreement,
our Privacy Policy, our Acceptable Use Policy, or the CATV Service or any equipment used
in connection with the CATV Service (whether based in contract, tort, statute, fraud ,
misrepresentation or any other legal theory) will be resolved by binding arbitration except
that (1) you may take claims to small claims court if they qualify for hearing by such a
court, or (2) you or we may choose to pursue claims in court if the claims relate solely to the
collection of any debts you owe to us.
ii. Arbitration Procedures
You must first present any claim or dispute to us by contacting Customer Care to allow us
an opportunity to resolve the dispute. You may request arbitration if your claim or dispute
cannot be resolved within 60 days. The arbitration of any dispute or claim shall be resolved
by binding arbitration administered by JAMS (formerly known as Judicial Arbitration and
Mediation Services, Inc.) under its rules and procedures in effect when the claim is filed.
The rules and procedures and other information, including information on fees, may be
obtained from JAMS’ website (www.jamsadr.com) or by calling JAMS at 949-224-1810.
You and we agree that this Agreement evidences a transaction in interstate commerce
and this arbitration provision will be interpreted and enforced in accordance with the
Federal Arbitration Act and federal arbitration law. Unless you and we agree otherwise, any
arbitration will take place in the county seat for the county in which your billing address is
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Summary of Contents for CBQ2 MINERVA
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