services under the trade names “Fioptics” and “Zoomtown.” CBT and CBET are referred to
collectively in this Privacy Policy as “Cincinnati Bell.”
The Cable Communications Policy Act of 1984 (the “Cable Act”) governs collection, use
and disclosure of personally identifiable information about Customers. Other federal laws
may also apply, including the Electronic Communications Privacy Act of 1986, as amended,
(“ECPA”) and section 702 of the Federal Telecommunications Act of 1996, as amended,
(“Telecommunications Act”). This notice informs Customers of our policies regarding
personally identifiable information and other sensitive information we obtain in the course
of providing our services that are subject to the privacy provisions of the Cable Act or other
federal law. This notice informs you of:
ፘ
The nature of the personally identifiable information we collect and the way we use this
information
ፘ
Under what circumstances we may disclose personally identifiable information and to
whom
ፘ
How long we maintain personally identifiable information
ፘ
How you may obtain access to your personally identifiable information AND
ፘ
Your rights under the Cable Act concerning personally identifiable information
I. DISCLOSURE
Does Cincinnati Bell disclose personally identifiable information to others?
We may disclose personally identifiable information about you with your prior written
or electronic consent. Under the Cable Act, we also may disclose personally identifiable
information to other parties (such as our affiliates, vendors, and agents) when it is
necessary to conduct a legitimate business activity related to the cable service or other
services Cincinnati Bell provides to you. For example, we may engage third parties to assist
us in billing and collections, administration, surveys, marketing, service delivery and
customization, maintenance and operations, and fraud prevention. We may also disclose
personally identifiable information about you to outside auditors, regulator, programming/
content providers as well as entities controlled by or under common control with Cincinnati
Bell. We may also disclose information in non-personally identifiable or aggregate formats,
such as ratings surveys and service usage and other statistical reports, which do not
personally identify you, your particular viewing habits, or any transaction you have made
over our system. The frequency of our disclosure of personally identifiable information
depends upon the particular business needs activity for which it is disclosed.
Similarly, if we (or our parent company) enter into a merger, acquisition, or sale of all
or a portion of our assets, subscribers’ personally identifiable information will, in most
instances, be transferred as part of the transaction.
The Cable Act also authorizes Cincinnati Bell to disclose limited personally identifiable
information to others including charities, marketing organizations, or other businesses for
cable or non-cable “mailing list” or other purposes. Any “mailing list” or related disclosure
that we may make is limited to disclosure of your name and address. Such information
does not reveal the extent of any viewing or use of cable or other services or the nature of
any transaction made over our cable system. If you do not want your information provided
to non-cable related third parties, you can opt-out of such disclosures by following the
instructions at: http://www.cincinnatibell.com/customer_support/policies/do_not_call_
policy/
When is Cincinnati Bell required to disclose personally identifiable information by
law?
We may be required by law to disclose personally identifiable information about you without
your consent and, in some cases, without notice to you in order to comply with a valid legal
process such as a subpoena, court order, or warrant.
The Cable Act may require that we disclose personally identifiable information to a third
party or governmental entity in response to a court order or other legal process. If a court
order is sought by a non-governmental entity, we may be required to notify you of the court
order and your opportunity to appear in court and contest the order. If a court order or other
legal process is sought by a governmental entity, the Cable Act requires that we disclose the
information to the government unless the records sought involve your video programming
selections, in which case you will be given the opportunity to appear and contest any claims
made in support of the court order or legal process.
Can I limit or prohibit Cincinnati Bell’s use of my personally identifiable information?
You may contact Cincinnati Bell at the customer care number referenced on your bill to ask
us to put you on our “Do Not Call” or “Do Not Mail” lists so that you do not receive marketing
or promotional telephone calls or mail from us or our agents.
How does Cincinnati Bell protect personally identifiable information?
We follow industry-standard practices to take such actions as are necessary to prevent
unauthorized access to personally identifiable information by a person other than the
subscriber or us. However, we cannot guarantee that these practices will prevent every
unauthorized attempt to access, use, or disclose personally identifiable information.
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