System or Equipment. In addition, an equipment charge may be imposed for the repair or
replacement of any lost, stolen or damaged Equipment. Cincinnati Bell makes no warranties,
with respect to equipment or service provided by Cincinnati Bell or with respect to the
Equipment compatibility with any Subscriber-owned equipment.
ELECTRICAL POWER REQUIREMENTS
Fioptics service requires an optical network terminal device (an “
ONT
”) that requires use of
your electrical power. The ONT is a media converter that is installed by Cincinnati Bell during
your Fioptics installation. The ONT that is installed will convert fiber-optic light signals to
copper/electric signals to deliver you with TV service. If the ONT is unplugged, or in the
event of a power outage, the Service will be inoperable.
PENALTIES FOR UNAUTHORIZED SERVICE
If unauthorized service is discovered by Cincinnati Bell, the cost will be billed to the
Subscriber for an estimate of CATV services delivered, including the cost of inspection,
investigation, reconnection, and cost of repair to Cincinnati Bell’s facilities, all of which
must be paid in full before service can be reestablished or restored.
MONTHLY SERVICE CHARGES
The Subscriber shall pay Cincinnati Bell a one-time pro-rated monthly service charge from
date of installation to the end of that billing cycle. Thereafter, the Subscriber shall pay
Cincinnati Bell the full monthly service charge applicable to the services rendered, which
amount shall be due as shown on the monthly billing statement.
Subscriber agrees to timely pay all monthly bills. Any amount outstanding after the due date
on the Subscriber bill shall be deemed a “past due balance”.
Monthly service charges are subject to change at any time, although Cincinnati Bell will
provide Subscriber at least thirty (30) days advance, written notice before instituting an
increase in service rates. Failure to pay charges invoiced may result in discontinuance of
service by Subscriber. For information on final billing following cancellation of service by
Subscriber, see CANCELLATION BILLING POLICY below.
LATE PAYMENT FEES
Late payment fees will be assessed on any past due balance of $10.00 or more. For past due
balances of greater than $10.00 and less than $400.00, the fee will be calculated: (A) for
customers with internet and video service, or only internet service or only video service, as
$8.00; and (B) for customers with home phone service and internet service or home phone
service and video service, as $8.00 plus 2% of the past due internet/video balance. The fee
for all past due balances of $400.00 and greater will be calculated as 2% of the past due
balance.
The late payment fee will be added to the past due balance and included in future billing
cycles.
DISPUTE PROCESS FOR BILLING DISAGREEMENTS
In the event of a disagreement about a Customer bill, please contact Cincinnati Bell
Customer Care at 513-565-2210 or 888-CIN-BELL (246-2355).
Customer satisfaction is of the utmost importance to Cincinnati Bell, and it is our policy to
fully investigate and resolve, to our satisfaction, all customer billing disagreements lodged
within 60 days of the original due date.
Unless an investigation has been initiated through a customer inquiry, Cincinnati Bell
reserves the right not to issue refunds or credits after the expiration of this sixty-day period,
except where required by law or regulation.
CANCELLATION BILLING POLICY
Cincinnati Bell may suspend and/or disconnect service for nonpayment of undisputed
monthly service charges that are not paid in full by the due date shown on the bill.
Cincinnati Bell will provide customer with a minimum of ten (10) days advance, written
notice of a disconnection of all or part of the Subscriber’s service, except where
disconnection has been requested by the Subscriber, is necessary to prevent theft of
service, or is necessary to reduce or prevent signal leakage as described by 47 CFR §76.61.
Cincinnati Bell will not disconnect all or part of a Subscriber’s service for nonpayment until
the bill is at least forty five (45) days past due.
Cancellation Billing Policy: The monthly charge for service will not be prorated for the final
partial month of service. The full monthly service fees will apply, even if your service is
active for only a partial month.
PREMIUM / PAY-PER-VIEW SERVICE
The new Subscriber may elect to receive premium service only after he has submitted an
application for digital service and premium service. An existing digital service Subscriber
can elect to receive premium service by submitting his application for such service, but in
no instance will any Subscriber be permitted to receive premium service without Cincinnati
Bell’s digital service or if Subscriber has a past due account.
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Summary of Contents for CBQ2 MINERVA
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