Christie DWU1612-HS Service Manual Download Page 42

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Troubleshooting

HS Series 2K Service Manual—DWU1612-HS,DWU2022-HS

020-001790-01 Rev. 1 (03-2020)
Copyright ©2020 Christie Digital Systems USA Inc. All rights reserved.

Shutter LED

Identify the shutter LED state colors and meaning.

Warning and error thresholds

Learn the warning and error thresholds of the projector temperature, cooling module, and fans.

Temperature sensor thresholds

Learn the error thresholds for the temperature sensors. The projector shutdowns after an error
threshold being reached.

Error threshold for liquid cooling module

Learn the error threshold (in RPM) for the liquid cooling components. The projector shutdowns in 30
seconds after the error threshold being reached.

LED Status

Projector State

Off

Projector is on and an image is displayed. Shutter is open.

Magenta (solid)

Projector is on and the image is blank. Shutter is closed.

Temperature sensor

Error °C

System thermal sensor

DMD thermal sensor

Blue laser diode Negative Temperature
Coefficient (NTC)

Red laser diode NTC

Blue laser diode switch

Red laser diode switch

Power supply NTC1

110

Power supply NTC2

Liquid cooling component

Error (RPM)

Liquid cooling pump

< 2800

Summary of Contents for DWU1612-HS

Page 1: ...HS Series 2K DWU1612 HS DWU2022 HS Service Manual 020 001790 01...

Page 2: ...ved by Christie for such use f Except where the product is designed for outdoor use problems or damage caused by use of the product outdoors unless such product is protected from precipitation or othe...

Page 3: ...ts 10 Replacing modules 10 Servicing live equipment 10 Safety and warning guidelines 11 AC power precautions 12 Installation safety and warning guidelines 12 Laser safety precautions 12 Light intensit...

Page 4: ...unning a VGA port performance test 32 Running a HDMI port performance test 32 Running a DVI port performance test 33 Running a 3G SDI port performance test 33 Running a 3D SYNC out port performance te...

Page 5: ...rmance 51 Verify image performance 52 Verify IR remote keypad operation 53 Verify the network connection 54 Parts and module replacement 55 Maintenance prerequisites 55 Tools required for service 55 I...

Page 6: ...Replacing the light engine 85 Replacing the DMD 88 Replacing the combiner and radiator module 89 Printed circuit boards and sensors 91 Replacing the LED board 91 Replacing the motor driver board 92 Re...

Page 7: ...ly install and operate the projector the installation location must have restricted access for authorized personnel only and meet these minimum requirements Power connection The projector uses an AC p...

Page 8: ...obstructed for uninterrupted communication with the projector 2 Projection lens Allows automated lens control and adjustment vertical and horizontal offsets zoom and focus 3 Adjustable feet Raises or...

Page 9: ...pad Controls the projector 2 AC input Connects to the supplied power adapter 3 Power button Powers the projector on or off 4 Kensington lock Secures the projector to counter tops tables and so on 5 Fu...

Page 10: ...o may result in unsafe operation Servicing live equipment Only Christie qualified technicians who are knowledgeable about the hazards associated with hazardous voltage ultraviolet exposure and high te...

Page 11: ...icted access location not accessible by the general public Only personnel who are trained on the precautions for the restricted access location can be granted entry to the area FIRE HAZARD Keep hands...

Page 12: ...e FIRE AND SHOCK HAZARD Do not attempt operation unless the power cord power socket and power plug meet the appropriate local rating standards SHOCK HAZARD Do not attempt operation if the AC supply is...

Page 13: ...ESS HAZARD No direct exposure to the beam must be permitted LASER RADIATION HAZARD This projector has a built in Class 4 laser module Never attempt to disassemble or modify the laser module Possibly h...

Page 14: ...laser illuminated projectors must meet the following conditions Installed by Christie or by Christie authorized and trained installers Refer to the Laser Illuminated Projector Class 1 Risk Group 3 Ins...

Page 15: ...d cleaning Maintain the cleanliness of all internal components during any service procedure All of the projector optics must remain free of contaminants to perform at the level specified Even a small...

Page 16: ...particles with clean dry deionized air Fan Check for dust build up on blades Inspect harness connection for proper seating Never touch or blow on the fan blade Blow off particles with clean dry deion...

Page 17: ...risk of damage to delicate coatings and surfaces Warning If not avoided the following may result in equipment or property damage FIRE AND SHOCK HAZARD Use only the attachments accessories tools and r...

Page 18: ...on image quality To avoid the risk of scratching the lens clean only if absolutely necessary 1 Brush most of the dust away with a camel hair brush and or blow dust away with a dust free blower 2 Fold...

Page 19: ...laptop with WUXGA resolution DVD player with Multi system equipped Component S Video Composite and HDMI HDTV Source 480P 720P 1080P Quantum Data 802B or CHROMA2327 Color Video Signal and Pattern Gener...

Page 20: ...settings and restore the default on screen display setting 1 Enter Service mode See Entering Service mode on page 19 2 Select Factory Reset Test inspection Complete the required update according to th...

Page 21: ...ase 2 Select Menu Size Position Horz Position or Vert Position 3 Adjust the slider by arrow keys or press ENTER to input the values of moving pixels 4 After inputting the value press ENTER to apply Ad...

Page 22: ...cute the light sensor calibration select 4 Light source 5 Light sensor Yes After the calibration has completed successfully the display shows Light sensor calibration has been done 5 If the display sh...

Page 23: ...g 3 Select Lens Calibration 4 Press Enter Analog digital convert calibration If the color appears abnormal after upgrading the scalar firmware perform an analog digital convert ADC calibration Warning...

Page 24: ...om Doing to Done Performing a video calibration To perform the video calibration complete the steps below 1 On the IR remote keypad press Menu and select Size Position Size Presets Full Size ID Part n...

Page 25: ...top cover See Removing the top cover on page 59 3 To power on with the top cover removed firmly hold the interlock switch on the left side cover 4 Project an image of 100 inch in a dark environment 2...

Page 26: ...ellow or blue image artifacts disappear 11 If the artifacts do not disappear adjust screw Z followed by the X and Y screws 12 To fix the screws use Loctite 222 or green glue BONBOND LOCK BB 2100 13 Up...

Page 27: ...the lens zoom to its widest position 3 Adjust the focus to make the picture as fuzzy as possible 4 Measure and confirm the minimum imaging values are differ less than 3 cm from the lens specification...

Page 28: ...ollowing steps 1 Project a focus test pattern 2 To optimize the focus of position 1 on the screen press the FOCUS or key 3 Once position 1 is in focus check position 2 If position 2 is not in focus us...

Page 29: ...he projector is still not in focus reset the set screw position d Turn the set screws counterclockwise until tight e Turn the set screws 1 5 turns in the clockwise direction back to their factory defa...

Page 30: ...ue does not appear smooth d Record the b index value e Set the index value to a b 2 Adjusting the color index After replacing main board combiner color wheel and upgrading firmware proceed with the co...

Page 31: ...ndex 2x or select Wheel Index 3x 4 Select Filter Index 5 Set up for the color index value Only confirm the red and bule color level as the other color levels are not taken into account a Adjust the in...

Page 32: ...source to VGA The image of video generator should be projected Running a HDMI port performance test To verify the HDMI port functionality conduct a performance test on the HDMI port To perform the HDM...

Page 33: ...Connect the projector and DVD player using a toaxil cable 2 Switch the signal source to 3G SDI The image of DVD player generator is projected Running a 3D SYNC out port performance test To verify the...

Page 34: ...u The image of on screen display menu is projected Running a USB A port performance test To verify the USB type A port functionality conduct a performance test on the USB type A port 3 Inspection item...

Page 35: ...enu Input Switching PIP PIP PBP Enable 2 Set PIP PBP Enable to On 3 Ensure each item is functioning normally Performing a network function test on the network port The following browsers are supported...

Page 36: ...Internet Explorer to navigate to http 192 168 0 100 c For the Access type select Administrator d Enter the password admin e Click Login Performing a network function test on HDBaseT port The followin...

Page 37: ...BaseT port To perform the RS232 and video function test complete the following steps 1 Connect the CH 506TX projector and PC as shown in step 5 2 Switch the signal source to HDBaseT 3 On the IR remote...

Page 38: ...tical Size controls 4 Display data channel The purpose of the DDC test is to verify the DDC DDC1 DDC2B operation of the projector and to verify Plug Play function 5 Acoustic High pitch sounds from coo...

Page 39: ...rade procedure is the same for DWU1612 HS DWU2022 HS DWU1612 HS is used as an example Minimum system requirements Hardware Projector Power cord provided with the projector and appropriately rated for...

Page 40: ...ctor IP address is 192 168 000 100 set the computer IP address to 192 168 000 xxx where xxx is not 100 4 Open a web browser and type the projector address in the browser address bar 5 In the Username...

Page 41: ...hing Projector is cooling down Blue solid Projector is in standby mode Yellow flashing A problem exists with the projector that does not cause it to shut down Examples of warnings include filter needs...

Page 42: ...shold being reached Error threshold for liquid cooling module Learn the error threshold in RPM for the liquid cooling components The projector shutdowns in 30 seconds after the error threshold being r...

Page 43: ...All rights reserved Warning thresholds for fans The projector shutdowns in 30 seconds after a warning threshold being reached All fan warnings are set to 75 of their normal operating speeds in RPM at...

Page 44: ...functionality Is the image quality good Refer to verify image performance No Is the IR remote keypad working Refer to verify the IR remote keypad operation No No fault found Yes No End Is the network...

Page 45: ...ely at the projector and at the power source Is the power source providing AC voltage Yes No Properly connect the power cord at The projector and AC power source Supply AC voltage 100 120V or 200 240V...

Page 46: ...ard pins 1 11 is output 12V Replace the LVPS Measure the voltages of JLD1 JLD2 JRLD0 pin 2 on the main board is output 3 3V Replace the main board Replace the LD driver Yes No No No Replace the LVPS 5...

Page 47: ...e operating temperature is less than 40oC Measure the DC voltage on JFAN1 JAN8 pin1 on the main boar is output 12V 10 Replace the main board Yes Is the projector functioning as expected and is the sta...

Page 48: ...rotection Normal operation Is the PIN protection turned on Show Enter PIN dialog Box on the screen Yes Is the PIN correct Yes Start No Turn off the unit then Hold the power Button and press the Enter...

Page 49: ...n the screen Replace the DMD Module Is the screen displaying white Replace the DMD board Replace the main board Ensure that the signal cable and signal source are working Does PC image show on the scr...

Page 50: ...ng Follow the color wheel and phosphor wheel index adjust procedure Does the color appear normal Yes No No 1 2 1 3 Replace the main board Does the color appear normal Replace the color wheel module No...

Page 51: ...ight engine module Ensure there is no dust on the socket and LVDS bus to DMD gold finger and this need to be done in a clean room Is there noise in the image Check the signal cable and signal source c...

Page 52: ...hift working correctly Is the horizontal lens shift working correctly Replace the horizontal lens motor Is the vertical lens shift working correctly Replace the vertical lens motor Replace the light e...

Page 53: ...Replace the battery of remote controller Is the unit powered on Is the unit power on Check the IR board connections in the remote Does the OSD menu show up on screen Press the menu button on the IR r...

Page 54: ...nector Is the RJ45 Connector LED green Are the Network settings of the unit correct Is the Network functioning correctly No Fault Found End Is the Internet source on the PC working Replace the Lan cab...

Page 55: ...perform the following tasks Always power down and disengage all power sources to the projector prior to servicing Follow all service safety guidelines For detailed breakdown of serviceable modules se...

Page 56: ...al grease for DMD 003 006950 XX Electronics Fuse 15A 250V 5 20 003 005675 XX Top cover interlock switch 003 006617 XX Filter switch 003 005619 XX AC inlet switch 003 006618 XX 15A AC inlet 003 006616...

Page 57: ...03 006626 XX Nameplate 003 006619 XX Cable cover 003 005631 XX Bottom cover black 003 005632 XX Keypad cover black 003 005628 XX Keypad button black 003 005281 XX Rear cover black 003 006622 XX Right...

Page 58: ...Inc All rights reserved Power cord US 20A 003 005658 XX Accessories Remote control 003 005238 XX Optional lens TR 1 2 1 5 140 109101 XX STD lens TR 1 5 2 0 140 110103 XX Optional lens TR 2 0 4 0 140 1...

Page 59: ...ing provide access to the main board and other components 1 On the rear cover side remove the three captive screws with a Phillips 1 screwdriver 2 Slide the top cover towards the front of the projecto...

Page 60: ...Remove two M3 screws from the top and five M3 screws from the bottom with a Phillips 1 screwdriver 5 Remove the five hex screws with a M3 socket driver securing the rear cover module 6 Remove the rea...

Page 61: ...ee Replacing the LED board on page 91 3 Remove the two M3 screws with a Phillips 1 screwdriver to take out the polygonal shielding 4 Remove the motor driver board See Replacing the motor driver board...

Page 62: ...the top cover on page 59 2 Remove the main board module See Replacing the main board on page 94 3 Remove the main board bottom shielding See Removing the rear cover on page 59 4 Remove the front cover...

Page 63: ...ar cover on page 59 4 Remove the front cover See Removing the front cover on page 61 5 Remove the rear cover See Removing the rear cover on page 59 6 Remove the keypad board See Removing the keypad bo...

Page 64: ...ard See Removing the I O board on page 99 5 Remove fans 4 5 and 6 See Replacing fans 4 5 and 6 on page 68 6 Remove fan 7 See Replacing fan 7 on page 69 7 Remove the laser driver board See Replacing th...

Page 65: ...sure it is level on all sides so the displayed image appears rectangular without any keystone 1 Ensure the projector is in a secure position Christie does not recommend having the projector overhang...

Page 66: ...side cover See Removing the left side cover on page 63 10 Remove the power supply module from the projector See Replacing the DC 12V power supply on page 74 11 Unlock the four nuts with a M6 socket d...

Page 67: ...ever block or cover the vents When replacing fans ensure you confirm the fan direction for airflow The correct orientation of the fan also ensures that the fan harness reaches the connector Replacing...

Page 68: ...from the rubber 9 Replace the affected fan 10 To re install follow these steps in reverse order Replacing fans 4 5 and 6 The fans 4 5 and 6 draw the air into the projector and provides exhaust cooling...

Page 69: ...remove the corresponding four M3 screws for each fan with a Phillips 1 screwdriver 8 Replace the affected fan 9 To re install the fan modules follow these steps in reverse order Replacing fan 7 The fa...

Page 70: ...air cooling for power supply module 1 Remove the top cover See Removing the top cover on page 59 2 Remove the main board module See Replacing the main board on page 94 3 Remove the main board bottom s...

Page 71: ...al Systems USA Inc All rights reserved 8 Unplug the fan connector to the DC 12V power supply 9 Remove the fan harnesses from the clips 10 Remove the two M3 screws with a Phillips 1 screwdriver securin...

Page 72: ...ing and installing the fuse To remove and install the fuse complete the following steps 1 Turn the projector off 2 Remove the screw on the fuse with a flat head screwdriver 3 Remove the fuse and repla...

Page 73: ...over 7 Replace the filter L switch 8 To re install follow these steps in reverse order Removing the filter R switch To remove the filter R switch complete the following steps 1 Remove the top cover Se...

Page 74: ...emove the main board bottom shielding See Removing the rear cover on page 59 4 Remove the rear cover See Removing the rear cover on page 59 5 Remove the front cover See Removing the front cover on pag...

Page 75: ...ed 10 Disconnect the two AC inlet connectors 11 Lift up the power supply module 12 Release the harnesses from the cable tie 13 Remove the five M3 screws with a Phillips 1 screwdriver securing the shie...

Page 76: ...on the left of the power supply 18 Remove the two M3 screws with a Phillips 1 screwdriver and lift the mylar cover 19 Unplug the three connectors 20 Remove the two M3 screws with a Phillips 1 screwdri...

Page 77: ...e rear cover See Removing the rear cover on page 59 5 Remove the front cover See Removing the front cover on page 61 6 Remove the left side cover See Removing the left side cover on page 63 7 Remove t...

Page 78: ...jector from operating when the top cover is off the projector 1 Remove the top cover See Removing the top cover on page 59 2 Remove the main board module See Replacing the main board on page 94 3 Remo...

Page 79: ...plete the following steps 1 Remove the top cover See Removing the top cover on page 59 2 Remove the main board module See Replacing the main board on page 94 3 Remove the main board bottom shielding S...

Page 80: ...egative pole of AC inlet 14 Remove the AC inlet from the bracket hole 15 Replace the AC inlet 16 To re install follow these steps in reverse order Removing the thermal switch The thermal switch preven...

Page 81: ...e top cover See Removing the top cover on page 59 2 Remove the main board module See Replacing the main board on page 94 3 Remove the main board bottom shielding See Removing the rear cover on page 59...

Page 82: ...llips 1 screwdriver securing the cold plate When assembling the cold plate ensure the silicone is spread evenly around the step spring screws 11 Remove the two M2 6 screws with a Phillips Jewelers scr...

Page 83: ...by pressing the LENS H or LENS V button and then pressing ENTER 2 Turn the projector off 3 Allow the projector to cool down into standby mode before replacing the lens 4 After the projector has cooled...

Page 84: ...he lens into the projector and turn it clockwise until you hear a clicking sound c Use a M3 Allen key to tighten the screw on the Lens Release button Replacing the color wheel To remove the color whee...

Page 85: ...e four M3 screws with a Phillips 1 screwdriver 6 To release the color wheel module remove the three M3 screws with a Phillips 1 screwdriver 7 Replace the color wheel 8 To re install follow these steps...

Page 86: ...e cover on page 63 7 Remove the right side cover See Removing the right side cover on page 62 8 Remove fan 7 See Replacing fan 7 on page 69 9 Remove the blue laser driver board See Replacing the blue...

Page 87: ...ital Systems USA Inc All rights reserved 14 On the combiner remove five M3 screws with a Phillips 1 screwdriver 15 On the DMD cold plate side remove four screws with a Phillips 1 elbow screwdriver 16...

Page 88: ...steps in reverse order Replacing the DMD To remove the DMD complete the following steps 1 Remove the top cover See Removing the top cover on page 59 2 Remove the main board module See Replacing the m...

Page 89: ...lacing the combiner and radiator module To remove the combiner and radiator module complete the following steps 1 Remove the top cover See Removing the top cover on page 59 2 Remove the main board mod...

Page 90: ...acing the color wheel on page 84 10 Remove the light engine See Replacing the light engine on page 85 11 Remove the thermal switch See Removing the thermal switch on page 80 12 Remove the TEC 01 See R...

Page 91: ...or components Sensors convert information such as temperature light and communication into electrical signals Replacing the LED board To remove the LED board complete the following steps 1 Remove the...

Page 92: ...Phillips 1 screwdriver securing motor driver board 4 Replace the motor driver board 5 To re install follow these steps in reverse order Replacing the rear IR sensor board The rear IR sensor board rece...

Page 93: ...r 3 Remove the corresponding front IR sensor board from the hook of front cover 4 Replace the front IR sensor board 5 To re install follow these steps in reverse order Removing the system thermal sens...

Page 94: ...n board on page 94 3 On the main board unplug the thermal lvps connector 4 Remove the shielding cover on the left of the power supply See Replacing the DC 12V power supply on page 74 5 Remove the one...

Page 95: ...n the top side of the main board disconnect the 25 connectors indicated by the labels A Y in the image below See the table below for descriptions of each connector Item Male connector on connector boa...

Page 96: ...in F JKP130 KEYPAD BD White connector and black wire tube 30 pin G JCW611 COMBINER White connector 20 pin H JFAN8 FAN8 Composed of white yellow black and red wires a white connector and a black wire t...

Page 97: ...black wires a white connector and a black wire tube two pin R J5802 THERMAL NON Composed of red black white and blue wires a white connector and a black wire tube four pin S T JFAN6 JFAN7 Composed of...

Page 98: ...1 screwdriver 7 Starting from the front side lift the main board module gently to disconnect the connector on the bottom side of the main board 8 Take out the main board module from the projector 9 On...

Page 99: ...the main board 19 To re install follow these steps in reverse order Replacing the media board To remove the media board complete the following steps 1 Remove the top cover See Removing the top cover o...

Page 100: ...ove the rear cover See Removing the rear cover on page 59 5 Remove the five M3 screws with a Phillips 1 screwdriver 6 Remove the four M3 screws with a Phillips 1 screwdriver securing the shielding 7 R...

Page 101: ...the top cover on page 59 2 Remove the main board module See Replacing the main board on page 94 3 Remove the main board bottom shielding See Removing the rear cover on page 59 4 To separate the affec...

Page 102: ...r board 9 Transfer the heatsink to the new laser driver board 10 To re install follow these steps in reverse order Replacing the red laser driver board To remove the red laser driver board complete th...

Page 103: ...e red laser driver board 8 Transfer the heatsink to the new laser driver board 9 To re install follow these steps in reverse order Removing the keypad board To remove the keypad board complete the fol...

Page 104: ...ut the keypad board 8 Remove the mylar which is phased on the keypad board 9 Replace the keypad board 10 To re install follow these steps in reverse order Replacing the photo sensor board To remove th...

Page 105: ...the light engine on page 85 2 Remove the color wheel See Replacing the color wheel on page 84 3 Remove the combiner and radiator module See Replacing the combiner and radiator module on page 89 4 Rem...

Page 106: ...ic of South Africa ph 27 0 11 510 0094 Korea Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Russian Federation an...

Page 107: ......

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